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Key responsibilities Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together. Required skills & experience A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays. What's in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, 7 weeks holiday (Including bank holidays), payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Health Care Assistant
Beechfield Care Group are currently seeking to recruit health Care assistants to assume responsibility for the care of residents at Beechwood Nursing home, Leighlinbridge, Carlow,R93DD43 We are a long-established Nursing Home Group based Dublin, Carlow, Meath, Westmeath & Kildare. Our mission is to provide the best standard of quality care to our residents. Our philosophy places the care of the resident at the heart of the nursing home. About Beechwood Beech Wood Nursing Home is a purpose-built residential home situated in the picturesque village of Leighlinbridge pleasantly located on the banks of the river Barrow. Every resident is unique, and we respect and value everyone for who they are. This is our ethos. Happiness and independence are paramount at Beech Wood Nursing Home Our staff hold a genuine interest and passion in doing what they are doing, and this is essential in achieving and maintaining the high standard that we set for ourselves About the Role: The Health Care Assistant is a key member of the multi-disciplinary team responsible for the care of our resistant’s. The HCA helps, support and direct personal care required to maximise the independence and wellbeing of our resistant’s including looking after their physical, emotional, and cultural needs. Role Responsibilities :
Regional Management Accountant
About SVP SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and employees, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP is an equal opportunity employer committed to treating all individuals with dignity and respect. We are dedicated to protecting everyone we encounter from all forms of harm, abuse, neglect, and exploitation, in accordance with Irish equality legislation. All employees are expected to adhere to SVP's Dignity & Respect and Safeguarding policies, including those pertaining to children and vulnerable adults. The founder of the Society, Blessed Frederick Ozanam, was a devout Christian and his legacy of spirituality remains a key element of the make-up of every Conference within the Society. It is normal practice within the Society that prayers are said at the beginning and end of Conference meetings or at other meetings where members are in attendance as this underpins the ethos of the Society. You are not required to take part. Purpose of the Role The Regional Management Accountant plays a critical role within SVP Ireland’s Regional Council by safeguarding financial integrity, ensuring robust accounting practices, and promoting operational efficiency. Reporting to the Regional Coordinator, this qualified professional is responsible for a broad range of financial duties, from supporting Conference Treasurers and managing the Regional Office’s bookkeeping to overseeing financial management tasks across the wider Region. This includes providing expert guidance and oversight to ensure that all financial transactions, records, reports, and controls meet best practice standards, comply with SVP policies, and adhere to all relevant regulations. The role demands a hands-on approach, with accountability for maintaining accuracy, transparency, and strong internal controls while working closely with the Finance team in National Office. A key focus is enhancing the Region’s financial systems, reporting capabilities, and internal controls to support informed decision-making and strategic planning at both regional and national levels. The Regional Management Accountant actively contributes to developing efficient financial processes, improving data quality, and maximising the value of SVP’s national financial system. By ensuring that resources are managed effectively, ethically, and in alignment with SVP’s mission, the role directly supports the Society’s goal of providing meaningful assistance to individuals and families facing poverty and disadvantage. This position requires not only strong technical expertise but also a deep commitment to the values and ethos of the organisation. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: Remote & Face-to-Face Support for Conference Treasurers Salary €52,520 per annum
Information Security, Risk & Compliance Officer
Description TLI Group are accepting applications for Information Security, Risk & Compliance Officer. The successful candidate will be reporting to the Head of IT & ISMS. This is full-time permanent role. The role will be based in Tralee, Kerry and would be on site as required. TLI Group offer a full turnkey service utilizing the latest in design software tools to provide a thorough technical design and build solution that assures the lowest optimum cost, whilst ensuring we meet challenges, manage the risk and strive to meet our client’s requirements. We design, build and maintain vital services, connecting people on behalf of our customers. Package: • Competitive rates of pay. • 23 Days of annual leave. • Maternity Benefit • Opportunity to progress your career within a growing company. • Voluntary Pension available on completion of probation. • Employee membership for our LAYA EAP Programme – 24/7 Mental Wellbeing Support & Employee Assistance Programme. • Health Insurance Discount. • Life Assurance Payment. • Participate in our monthly HSQE & Driving Performance Awards. • Employee Referral Scheme. • Standard industry training provided Key Responsibilities • Defines, implements, and executes an enterprise-wide security strategy that aligns with business goals and regulatory requirements. • Oversees the development and management of risk management and compliance programmes to enable proactive identification, assessment, and mitigation of risks to the business. • Accountable for monitoring the effectiveness of security controls that safeguard the security of the organisation’s information assets, systems, data, and technologies. • Develop, maintain and enforcement of Information Security policies and standards thar are aligned to the organisation’s regulatory obligations, strategic goals and security risk objectives. • Leads security incident response efforts, ensuring timely and effective resolution of security incidents and breaches. • Defines security architecture principles and guardrails to ensure the secure design, implementation, and management of IT services. • Defines and executes information security assessments and action plan responses (e.g., disaster recovery strategies). • Acts as advisor to the management team on information security, risk, and compliance-related topics. • Ensures the effective management of information security, risk, and compliance talent, including maintaining a clear structure to attract, develop, and retain the best talent in this area. • Lead business continuity planning efforts to ensure resilience and operational continuity in the face of business disruptions. • Establishes clear accountability for entire application lifecycle, from business alignment and performance to security and data quality. Qualifications & Skills Bachelor's or Master's degree in a relevant field (e.g., Information Security, Risk Management, Computer Science, Information Technology), or equivalent experience. Professional certifications in Security and Risk & Compliance domains (e.g., CISSP, CISM, CRISC) are highly desirable. 5+ years of experience in defining and maintaining enterprise security strategy, aligning cybersecurity initiatives with business and IT objectives. Proven track record in selecting and managing strategic IT and security vendors. Strong background in security architecture and security monitoring & operations (incl. threat intelligence and incident response). Experience in implementing recognised Information Security frameworks (e.g. ISO 27001, NIST Cyber Security Framework)/ Experience in developing and maintain security controls for Operational Technology (OT) and manufacturing environments. Proven track record in building out IT risk management frameworks and leading regulatory compliance activities. Adept at conveying complex technology ideas to C-Suite level Business executives
Bricklayer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery by providing a bricklaying service for Housing Executive properties while upholding safety guidelines and complying with all applicable Codes and Regulations in line with our vision and values. REQUIREMENTS: 1. Have successfully completed an apprenticeship in Bricklaying (either time served or skills based) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Welder
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: To contribute, to the provision of a modern, professional and responsive service to support NIHE business delivery by providing a welding service in Housing Executive properties while upholding safety guidelines and complying with all applicable Codes and Regulations in line with our vision and values. REQUIREMENTS: 1. Have successfully completed an apprenticeship in Welding (either time served or skills based). APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Facilities Services Manager
Key Responsibilities To be responsible for the efficient and timely provision of facilities supplies and services within the office and depot estate. This will be achieved through the effective management of the facilities teams based throughout the region, while working in partnership with other Directorates to enable the Northern Ireland Housing Executive to meet its strategic objectives. To support the Workspace Services Manager to effectively plan and deliver all necessary supplies and services to the organisation and develop new efficiency strategies to drive a culture of continual improvement. To support the Workspace Services Manager to deliver best value for money within the respective region by evaluating work practices and continually monitoring existing service delivery, therefore enabling business improvement initiatives to be identified and delivered. To instil and promote an ethos of continuous improvement within the Team, so that current performance standards can be challenged and improved through new ways of working, without compromising service delivery or control. Workspace and Customer Outlet Service Provision To be responsible for the management of operational units and staff to ensure the full range of facilities services are provided within the respective region, including the management of facilities services contracts and other associated contracts, providing compliance with contractual terms and assisting in the renewal of other additional contracts to ensure specifications meet organisational requirements. To act as the main premises officer in buildings accommodating Facilities and Accommodation Staff. In conjunction with the Workspace Services Manager, carry out performance review meetings with contractors and suppliers on a regular basis to ensure acceptable levels of service provision throughout the duration of contracts, and ensure suitable governance arrangements are in place for the processing of invoices for payment for a variety of goods and services in a timely manner. To ensure quarterly workplace inspection reports are collated for onward submission to the Corporate Health and Safety Committee. To manage the provision of all supplies and services to the respective regional buildings. To assist the Workspace Services Manager in monitoring energy and utility usage, with particular emphasis on the identification, investigation, implementation, and reporting of energy and utility usage reduction and conservation measures and funding opportunities within the Northern Ireland Housing Executive portfolio, and reporting annual statutory energy usage to Senior Management. To prepare and provide various reports for Senior Management on the performance and management of all Facilities and Accommodation Services activities. To monitor and manage income and expenditure budgets within the respective region and contribute to Business Plans and Departmental Strategy relevant to the work of the Facilities and Accommodation Department. To provide advice, assistance, support, and guidance to staff in relation to daily priorities and ensure staff are continually briefed on priorities, targets, and current performance objectives. Management Responsibilities To manage the team according to the principles of performance management, attendance management, and personal development. To undertake staff performance reviews, including setting performance and development objectives and ensuring relevant learning opportunities are provided. To ensure compliance with all Human Resources related policies and procedures. To ensure good governance within the Department, including compliance with key governance policies and procedures, including management of relevant budgets. To ensure the effective and efficient management of the Department and that the required support and solutions are provided to staff and customers in a timely and professional manner. General To prepare appropriate business cases, tenders, and quotations, in line with financial and procurement regulations, policies, and procedures and corporate timescales. To provide a high level of internal and external customer service, including taking ownership of customer queries and complaints and following issues through to completion. To ensure continued and effective working relationships with key internal and external stakeholders. To represent the Workspace Services Manager and provide support and cover for other members of the Facilities and Accommodation team to ensure resilience as far as practicable. To undertake the duties in such a way as to enhance and protect the reputation and public profile of the Housing Executive. To comply with and implement all Housing Executive frameworks, policies, and procedures, including but not limited to those relating to legal requirements such as equality, health and safety, and information governance. To promote, uphold, and implement all Northern Ireland Housing Executive policies, plans, and procedures, ensuring policy requirements and timescales are adhered to. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. To participate as directed in the Northern Ireland Housing Executive resourcing activity in line with Northern Ireland Housing Executive Resourcing Policies and Procedures. To undertake project work as directed by the Assistant Director of Facilities and Accommodation using the principles of good project management and in line with Northern Ireland Housing Executive practice. To undertake any other duties which may be assigned to meet organisational need and the change agenda and which are reasonably regarded as within the nature of the duties, responsibilities, and grade of the post as defined. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills, and Experience1. Qualifications and Experience Either: a) Possess a degree or equivalent level qualification (Level 6) in a facilities management discipline, or equivalent related subject, and demonstrate at least two years relevant experience managing facilities and accommodation. Or b) Exceptionally, demonstrate four years relevant experience in managing facilities and accommodation. Refer to Qualifications Framework for equivalencies. It will be the responsibility of the applicant to demonstrate equivalency. 2. Relevant Experience Can demonstrate significant relevant experience in each of the following areas: i) Facilities management in a medium to large scale organisation over multiple locations. ii) Supervision of staff across a range of services. iii) Specification and management of facilities contracts. iv) Financial control of budgets and management of costs. 3. Skills and Competencies Can demonstrate: a) Excellent planning and organisational skills. b) Ability to work accurately under pressure of multiple deadlines. c) Ability to professionally represent the interests of the organisation. d) A successful track record in developing and maintaining productive working relationships. Other Requirements Candidates must possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full. Location All employees are assigned a base location, which for this role will be Belfast or Craigavon. The role includes regular travel throughout Northern Ireland. Hours The contractual hours are thirty-seven hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A Flexible Working Hours Scheme is in operation with core hours of 10.00 am to 12.00 pm and 2.00 pm to 4.00 pm. The Housing Executive also seeks to enable staff to work flexibly in respect of when they work. In line with the commitment to flexibility, this will be discussed with the successful candidate, with options dependent on the nature of the role. Annual Leave You will be entitled to a minimum of twenty-three days annual leave per year. The leave year runs from January to December, and you will also be entitled to twelve public holidays. Probation Employment will be subject to the satisfactory completion of a probation period of six months, during which progress will be monitored and feedback provided. Employees will be obliged to follow all procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If employment is terminated by the Housing Executive, the period of notice will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive, including:
Regional Investment Planning Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 6 JOB PURPOSE: To assist the Regional Investment Planning Manager in ensuring that regional, area and estate-based investment programmes, plans and strategies are in place to deliver the Asset Management Strategy and 10 Year Investment Plan. REQUIREMENTS: 1.i) Possess a degree or equivalent Level 6 qualification PLUS 2 years’ relevant experience OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND a minimum of 3 years’ relevant experience (Please include dates) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Housing Services Area Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 8 JOB PURPOSE: The Area Manager is responsible for the delivery of a front line, comprehensive housing service, within a designated Area in the Belfast Region, and will lead and support their team to meet the needs of customers and other business objectives. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values. REQUIREMENTS: 1. i) Possess a degree level qualification (level 6) or equivalent professional qualification OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND have at least 4 years’ experience working within a housing function APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Customer Service Assistant
Location: Post 1: Cookstown Leisure Centre Post 2: Dungannon Leisure Centre (May be required on occasions to work in another leisure facility/location outside your substantial work area within Mid Ulster to meet the needs of the service) Duration: Post 1: Permanent Post 2: Temporary to 4th July 2026 Hours: Post 1: Average of 21.875 hrs per week 2-week rota attached - includes Bank Holidays & evening work on a rota basis Post 2: Average of 35.5 hrs per week 2-week rota attached - includes Bank Holidays & evening work on a rota basis The council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. Such a reserve list will be compiled and held for a period of 12 months. Purpose and Function of Post · As part of the Leisure Services team contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a pleasant, purposeful and professional manner. · As the first point of contact for facility user’s duties will include providing information, collecting admission fees and payments, dealing with customer enquires in person, by telephone or email and associated administrative duties. Principal Duties and Tasks Performed: 1. Receive all visitors; deal with telephone enquiries and information requests in a courteous and efficient manner ensuring a high level of customer care. Provide general information on a diverse range of Council services and act as the first point of contact for customer enquiries and complaints in such a manner to enhance the professional image of Council. 2. Maintain high standards of Health & Safety, including the protection of children and vulnerable adults, through alert supervision and the application of Council policies & procedures. Implement the Emergency Action Plan when required. 3. Monitor and control members of the public, staff and contractors entering and leaving the building including monitoring CCTV and access control systems. 4. Operate a telephone switchboard, staff radio communications system, computerised and manual management/ customer booking systems. 5. Process customer bookings for all leisure activities and programmes. 6. Responsible for the receipt, recording, distribution, security and delivery of all mail in accordance with Council procedures. 7. Ensure all promotional information and advertising material is relevant and up-to-date and that the reception area is well organised and tidy at all times. 8. Statistical recording of customer usage, enquiries and general financial information associated to service. 9. Perform word processing, filing and general administration duties as required for leisure facility and programmes. 10. Operate cash tills, receipting payments, issuing tickets and retail sales, reconcile monies received and maintain related records and associated paperwork. 11. Act as central point of for contractors and delivery personnel, ensuring relevant documents are completed. Liaise with staff to ensure high standard of customer facing service. 12. Assist with regular stock checks of consumables, literature and products for sale, replenish stock levels as required and prepare orders and reports as necessary. 13. Log lost property reports and record items of found property ensuring regular checks are carried out and were applicable ensure property is returned. 14. Undertake and attend training as required. 15. Carry out light cleaning duties were appropriate. 16. To carry out other duties relevant to the post as may be reasonably assigned. 17. The post holder may be required to work at other facilities within the Mid Ulster area. 18. Comply with MUDC Health & Safety policy and Codes of Practice and adhere to all Equal Opportunities policies and promote a positive approach to equality and diversity within the workplace. Act in accordance with the code of conduct for local government employees. Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post . Person Specification 1.0 Essential Qualifications and Experience: · A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject; AND 1.1 Applicants must demonstrate specific and personal examples of having at least 1 year’s relevant experience in the following areas: a) Working in a customer service environment, which must include operation of a busy switchboard; b) Proficiency in the use of IT systems, including a working knowledge of Microsoft Word, Excel and Database; c) Cash Handling. In addition to the standard pre-employment checks, this position will also be subject to receipt of a satisfactory Basic Access (NI) check. 2.0 COMPETENCIES In accordance with the Competency Framework for Local Government1, applicants for this post must demonstrate the following competencies at frontline level: 2.1 Providing Leadership and Direction Managing Performance -Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation. 2.2 Managing Ourselves Managing your Own Work – plans, structures and priorities own work to achieve optimum results. Communicating with Impact – presents a positive image by communicating effectively, being resilient and treating people fairly. 2.3 Working with Others Influencing Outcomes – adapts style and approach to achieve effective outcome. Meeting Customer Needs – establishes the needs of customers and strive to ensure that these are met. 2.4 Moving Forward Continuously Improving Services – seeks to continually improve the services and processes that impact on users.
