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We are seeking a reliable and organised Customer Services and Transport Administrator to support the day-to-day operations of our transport department. The role involves order input, handling customer enquiries, and ensuring that deliveries run smoothly, efficiently, and on time. What will your day to day look like • Act as the main point of contact for customers regarding deliveries, collections, and general transport enquiries • Order input receiving orders from various customer platforms and emails • Liaise with drivers and external partners to ensure timely and accurate deliveries and collections • Prepare and process transport documentation • Update transport management systems and maintain accurate records • Handle customer issues, delays, or complaints professionally and efficiently • Assist with general administrative tasks within the transport department Skills and Experience required • Previous experience in road haulage, transport administration, or customer service (preferred) • Strong communication and customer service skills • Good organisational and time-management abilities • Ability to work under pressure in a fast-paced environment • Competent IT skills, including Microsoft Office and transport systems • Attention to detail and accuracy in paperwork and data entry • A proactive and problem-solving approach Personal Attributes • Professional and polite manner • Flexible and adaptable to changing priorities • Team-oriented with the ability to work independently • Reliable and punctual Working Hours Monday to Friday 7-4 or 8-5
Hygiene Supervisor
Overview The company currently wishes to recruit a highly skilled, motivated and driven person to be based on our Dungannon site. Essentially, we are seeking determined and committed individuals who can impact on performance and make a positive contribution to the company's future growth. The successful applicant will be responsible for managing the cleaning team and providing a comprehensive cleaning service to the factory. Responsibilities
HR Advisor
About the role We are setting up a HR Services Hub in our Headquarters in Tralee, Co. Kerry to service our sites and businesses across Ireland, the UK and Northern Ireland. This Services Hub will provide comprehensive solutions for employees, managers and other business partners through HR technology and common processes. The employee population for this client group is in the region of 1600 ranging from the most senior executives in the business to manufacturing sites. This role will be hybrid, based in Tralee, Co. Kerry, and will report to the HR Hub Services Lead. As HR Advisor you will provide support and guidance on human resources matters, including employee relations, policy implementation, and compliance with both UK and Ireland labour laws. Key responsibilities include coaching managers, assisting with recruitment and performance management, ensuring policy adherence, and handling employee engagement and change management initiatives. This role requires strong interpersonal skills, a solid understanding of employment law, and the ability to manage sensitive HR situations effectively. At Kerry Dairy Ireland we offer a flexible working policy. What will I be doing?
Sales Executive
About Us: At Boland Carlow, we are a leading Skoda dealership committed to delivering exceptional customer service and high-quality vehicles. We are currently seeking an enthusiastic and motivated Sales Executive to join our team and contribute to our ongoing success. Key Responsibilities:
Information Officer
Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the Job The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties • The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services • The delivery of outreach services through Citizens Information Services and other outlets as required • Follow up work arising from information and/or advocacy sessions with clients • Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources • To co-operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on joint initiatives from time to time • Operation of query management, advocacy case management and data collection/statistical analysis systems • Operation of systems for monitoring and evaluation of the service • Undertaking publicity and promotional initiatives appropriate to the development of the service • Assisting in any research and/or social policy initiatives appropriate to the development of the service • Identifying and feeding back to the Citizens Information Board issues that have social policy implications • Representing the CIS at conferences etc. as decided by the Board or Development Manager • Such duties (including administrative duties) as may be assigned from time to time by the Development Manager Minimum Education Qualifications and Attainments • Educated to Leaving Certificate standard, or equivalent, with a minimum of one year’s experience of working in an information, advice, or advocacy setting or • Less formal academic qualifications with a minimum of three years’ experience of working in an information, advice, or advocacy Essential Knowledge and Experience • An understanding of the issues around the provision of, and access to, information, advice and advocacy services • Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education • Excellent organisational, administrative and IT skills Desirable Skills, Abilities and Experience • Demonstrated ability to absorb, analyse and evaluate information from a variety of sources • Strong communication skills, both orally and in writing • Previous experience in the information or voluntary sector • Proven ability to represent, negotiate and communicate on a client’s behalf • Ability to work on own initiative and as a member of a team, working effectively within the support and supervision structures operated by the CIS • Ability to interpret and implement organisational policy Successful Candidate Will Be • Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services • Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel • Open to working unsocial hours as may be required from time to time and willing to attend evenings and occasional weekends. Time Off In Lieu (TOIL) arrangements apply in all such circumstances This is a permanent position, subject to satisfactory completion of a 6-month probationary period. The period of probation may be extended at the discretion of the Development Manager/Regional Manager. The successful candidate will be available to work 17.5 hours per week (part time). There may be a requirement to work evenings from time to time. Salary Scale: range of €33,922, €36,472, €38,976, €40,840, €42,644, €45,075, €46,845, €48,626 (max), €50,246 (LSI 1), €51,862 (LSI 2). Salaries pro rata for part-time work. Incremental Credit It is expected that all new entrants to the temporary Information Officer post will be appointed at point one of the salary scale. However, Dublin South Citizens Information Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into the post. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution: 5% of salary. Employer contribution: 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Annual Leave Calculated on a pro rata basis for part year service as follows: • 23 days • 24 days (upon completion of 2 years’ service) • 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Health and Safety Officer
Overview We are currently seeking a highly motivated, career minded individual who is keen to start or progress their career within Dunbia. This individual will work as part of our existing Health, Safety and Environmental team. The successful candidate will be based at our Dungannon primary production plant and will: This role operates on a Monday to Friday basis, however, all candidates must be flexible to meet the demands of the business.
Head Of Late Stage Formualtions
Job Overview The successful candidate will be a technical expert in the field of formulation development to manage the Late-Stage Formulation team. Responsible for developing and optimising formulations for new veterinary pharmaceutical products taking account of quality by design principles, ensuring robustness, scalability, and readiness for commercial manufacture. Managing technical risk and cross-functional coordination is a key element of the role. Main Activities/Tasks Contact: recruitment@norbrook.co.uk Norbook Laboratories Limited employs a workforce with members of all sections of the community and is committed to appointing people purely on the basis of merit. In accordance with our equal opportunities policy, we would particularly like to welcome applicants from the Protestant Community.
IT Support Officer
SALARY/GRADE: Band 4 (£26,824- £31,537 per annum) MAIN DUTIES & RESPONSIBILITIES Service Desk management • Work on the IT Service Desk to receive, log and manage telephone calls, emails, texts, instant / video messages (and any other future communication methods) from staff and students regarding IT incidents, requests, and queries. • Undertake 1st line triage of all calls, resolving standard incidents during the call and allocating other incidents / requests to the appropriate team queue. • Monitor outstanding incidents and requests, highlighting to senior management any that are not progressing or due to breach their SLA. • Report any major or recurring incidents / problems to senior management as quickly as possible. • Use monitoring tools and follow standard checks to ensure all IT systems are functioning correctly, logging and escalating any errors discovered. • Log and continue to manage incidents to 3rd party support contractors where these cannot be resolved in house. • Provide basic in-house training in standard applications e.g. Microsoft Office used within the College (Word, Excel, Outlook, PowerPoint). • Maintain the required, high level of customer service for all support queries and adhere to all service management principles. Incident & Problem Management • To work as mobile support visiting relevant users / rooms / hardware to investigate, diagnose and resolve on-site incidents allocated from the IT Service Desk, such as: o Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults o Installation, configuration, and support of additional peripheral Systems including Interactive Touchscreen Panels etc. o Managing users in an enterprise Microsoft Active Directory environment. • Update and close incidents and problems on the IT Service Desk system. • Assist in diagnostic troubleshooting of IT related problems including hardware and software incidents and problems, such as: o Installation and configuration of a wide range of industry standard applications o Diagnosis and fault testing of wired and wireless data communication network connectivity problems in in a large TCP/IP environment o Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s) (e.g. Microsoft 10/ 11 operating systems) o Applications including Microsoft365 (Email, SharePoint and Teams), Edge, Microsoft Office365, Sophos anti-virus etc. • Escalate more complex issues to the College’s specialist IT teams to diagnose and resolve assisting in the diagnosis and resolution as required. • To assist in building a knowledge base for use by all IT support staff. Request Fulfilment • To fulfil service requests (e.g. hardware moves, software installations) in accordance with IT policy and within agreed service levels. • To test newly installed IT equipment to ensure that it delivers the required service before making it available to users. • To assist in the roll-out, imaging and software installation of all new and replacement hardware. Customer Service • To present a professional image of the College’s IT function to users. • To engage users in a professional manner to understand the nature of an incident being investigated or a request logged. • To keep incident logs up to date on the Service Desk. • To seek user confirmation, where available, following the resolution of incidents or fulfilment of requests. • To provide users with advice and assistance on the use of College IT equipment. Technology Operations • To undertake routine maintenance of IT equipment and refer problems to line management or the College’s specialist IT teams as appropriate. • To ensure that local IT comms rooms and equipment are maintained in good order according to standards communicated by line management and the College’s specialist IT teams. Project/Event Support • To support the wider IT function as necessary in the delivery of projects. • To provide dedicated support to College events as required by IT line management. Asset Management • To carry out the College’s processes for the maintenance of accurate asset inventories for College IT equipment and the tracking and management of mobile and portable devices. Personal Development • To participate in staff development and training programmes as required. • To keep up to date with latest developments in IT and relate these to the needs of the College’s staff and customers. General To contribute to the achievement of the College’s mission, values and strategic directions. Participate in the Colleges performance appraisal system. Participate in College developments, attend internal and external meetings and training programmes required. Adhere to general standards of conduct embodied in College policies. To implement and embed the College’s equality and diversity policies and respond to its equality and diversity duties as they relate to all stakeholders. Act, if directed as fire marshal or warden. Carry out, if directed, the role of first aider. To undertake such other relevant duties as may be reasonably expected of the post holder. Essential Criteria Qualifications / Experience • EITHER hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year’s relevant experience in an IT Technical Support role. OR Have a minimum of two years relevant experience in an IT Technical Support role. NB: Experience must be demonstratable with examples and applicable dates. Knowledge / Skills Be able to demonstrate, using practical examples, knowledge in at least 3 of the following 6 categories: Managing users in an enterprise Microsoft Active Directory environment. Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s). Managing Data communications networks in a large TCP/IP environment including diagnosis and fault testing of wired and wireless network connectivity problems. The use of a wide range of applications such as: o Office365 (Outlook, SharePoint, Microsoft Teams etc) o Internet Browsers (Microsoft Edge, Google Chrome) o Anti-Virus (Sophos). Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults. Installation, configuration, and Support of additional peripheral Systems including Data Projectors, Interactive Whiteboards. Competencies The competencies required for effective performance in post are: • Specialist Knowledge • Problem Solving • Customer Service Orientation • Team Working • Communication & Personal Impact
CRM Executive
Could you give the best service to inbound and outbound customer calls? Are you passionate about achieving realistic targets? The ideal person will have/be: Essential: • Previous experience of a customer service environment. • Proven track record of achieving targets in a busy environment. • A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous). • Demonstrate a professional and confident approach in dealing with both staff and customers. • Ability to work as part of a team and the genuine desire to succeed. • Have a flexible approach to working hours. Desirable: • At least 1 year experience of working in either a contact centre or a sales role. • Previous experience of working in a similar role in the motor trade. If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key Responsibilities • Achieving realistic and achievable inbound and outbound call targets. • Dealing with all aspects of customer contact management. • Dealing with service-related customer enquiries. • Delivering marketing and customer follow-up contact. • Ensure best advice is given to our customers at all times. • Training will be provided to manage internal data/communication systems. • Take an active part in upholding the Company’s Health and Safety Policy. • Maintain safe working practice at all times and abide by working rules and standards set out by company policy. • Maintain and update customer records and databases. • Analyse customer and vehicle data to enhance customer satisfaction and influence purchasing. WHY JOIN? ABOUT THE AGNEW GROUP... Salary: £29,600 OTE 25 days annual leave in addition to 8 statutory days Life insurance equivalent to one year’s salary Enhanced maternity and paternity pay Opportunities for flexible working patterns Training and development opportunities Excellent working conditions
Counter Assistant
We currently have an excellent opportunity for a Part Time Counter Assistant to join our Shankill Road branch in Belfast. Working 32 hours per week, between the hours of 9.00am to 6.00pm Monday, Thursday, and Friday, and 9.00am to 1.00pm Tuesday and Wednesday, according the rota. Additional hours may be required from time to time and applicants must be fully flexible to work according to the rota. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria
