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Sort by: relevance | dateCHW Occupational Therapist, Senior Cahms, Mental Health Services
Job Title, Grade Code Occupational Therapist, Senior (Teiripeoir Gairme, Sinsearach) CAHMS, Mental Health Services (Grade Code: 3301) Remuneration The salary scale as at 01/02/2026: €64,551-€65,928-€67,348-€68,754-€70,162-€71,642-€73,203-€74,758-€76,007 Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link. HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/ Campaign Reference CHW40OT26 Closing Date Thursday 30th of April 2026 at 12 noon. Proposed Interview Date (s) Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one specified purpose vacancy available for Occupational Therapist Senior (CAHMS) in Mental Health Services in the below location: CAHMS Connect,Aras Naomh Chaoilin,Castlerea, Co Roscommon. A panel may be formed as a result of this campaign for Occupational Therapist Senior (CAHMS, Mental Health Services) HSE West and North West Community Service (Galway/Mayo/Roscommon) from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries We welcome enquiries about the role. STEVE JACKSON GENERAL MANAGER MENTAL HEALTH SERVICES, 09096 24247 steve.jackson@hse.ie Dr. Teresa Martins Tel: (091) 775113 | Mob: 087-9331633 To find out more about our region please visit https://careerhub.hse.ie/health_region-west-north-west/
Chwsng Staff Nurse Mental Health Services Roscommon Mayo
Job Title, Grade Code Staff Nurse Mental Health Services (open to 2025/2026 Graduates only) HSE West and North West (Grade Code 2674) Remuneration The salary scale for the post is (01/02/2026): €38,523, €40,234, €41,573, €42,935, €44,363, €45,708, €47,112, €48,203, €49,396, €50,947, €52,493, €54,757, €56,384 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Campaign Reference CHW41SNG26 Closing Date Wednesday, 22nd April 2026 at 12 noon. Proposed Interview Date (s) To be confirmed Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post Must be a current 4th Year Nursing degree student undergoing the 36 week clinical placement or have successfully completed the clinical & academic requirements of BSc (Honours) Degree in Mental Health Nursing in September 2026 and who will be eligible for registration thereafter with the Nursing & Midwifery board of Ireland – NMBI. There are currently a number of permanent, whole-time and part-time vacancies available in HSE West and North West (Galway, Roscommon and Mayo). A panel may be formed as a result of this campaign for Staff Nurse Mental Health from which current and future, permanent and specified purpose vacancies of full or part-time duration within HSE West and North West Galway Roscommon Mayo and Section 38 and Section 39 Organisations may be filled. Informal Enquiries We welcome enquiries about the role. Galway Roscommon Mental Health Services Helen Earley, Area Director of Nursing, Galway Roscommon Mental Health Nursing Telephone: 087 9048069 email: helen.earley@hse.ie Mayo Mental Health Service Bernard Boylan, Acting Area Director of Nursing, Mayo Mental Health Services Telephone: 086 0425940 email: bernard.boylan2@hse.ie Details of Service HSE West and North West is responsible for the provision of all acute and community services across the 6 counties of Galway, Mayo, Roscommon, Sligo, Leitrim and Donegal and is operationally divided into 4 Integrated Health Areas (IHAs) – Galway Roscommon IHA, Mayo IHA, Sligo/Leitrim/West Cavan/South Donegal IHA and Donegal IHA. Each managed by an Integrated Health Area (IHA) Manager. To support the delivery of high quality, consistent care, Networks of Care are being developed across the region which are multidisciplinary clinically led regional structures, which will provide leadership, set the strategy for the relevant clinical/care area, support quality, risk and safety structures/processes, and help support the regional leadership team in the assurance processes related to the relevant services. The establishment of Networks of Care (NoC) across HSE West and North West, will support the sharing of clinical/specialty/programme expertise, strengthen the operational resilience, and ensure sustainable safe and quality services. Key components for the NoCs include: · An integrated approach to service delivery which ensures that each IHA in the Region delivers care appropriate to the population needs, resources, facilities and services available. The NoC will work closely with all stakeholders relevant to Network. Galway/Roscommon Mental Health Services · Galway/Roscommon Adult M.H.S. provides Acute Inpatient, Residential and Community M.H Services for a population of 315,000 approximately. · The service is divided into six sectors in line with “Vision for Change”. Each Sector has a population of 50,000 approx. At present Galway/Roscommon M.H.S is extending and developing the Community Services in relation to Homebased Teams, Crisis Interventions, Rehabilitation Teams and specialist teams in line with the needs of the population and “Vision for Change”. · Areas covered by the services include the urban and rural centres of, Co. Galway (including Galway City) and Co. Roscommon (including Roscommon town). Galway/Roscommon Mental Health Services consists of inpatient and community mental health services strategically located through these areas. · Acute Adult Inpatient Units are located in Galway City (attached to UCHG) and Roscommon town, (attached to Roscommon County Hospital). A further inpatient unit for Psychiatry of Later Life is based in Ballinasloe. These are approved centres licensed and regulated under the Mental Health Act 2001. · Community Mental Health Teams are located in each of the sectors providing mental health care in Day centres, Day Hospitals, Residential Units and the patient’s home. · A comprehensive Child and Adolescent Mental Health Service (CAMHS) is also located in Galway Roscommon and Mayo. Providing both Inpatient and Community Services for child and Adolescents in the region. Mayo Mental Health Services Mayo Mental Health Services provide specialist assessment, care and treatment, for adults and older people. Services are provided in a number of different settings including; the individual’s own home, approved centres, outpatient clinics, community mental health centres and medium and low-support community residences. These services are delivered by staff from a range of disciplines including psychiatric nurses, clinical psychologists, psychiatrists, social workers, occupational therapists, and support staff in line with A Vision for Change & Sharing the Vision document. The strategy documents set out how services should be structured and delivered in Ireland and in conjunction with our voluntary partners to ensure the meaningful involvement of the service user in the management and delivery of a recovery focused mental health service in line with Vision for Change & Sharing the Vision document. Mayo Mental Health Services are committed to working towards the development of a recovery orientated service that acknowledges the unique nature of each service users’ journey to wellness and health. The focus is on providing assessment and treatment at the least complex level. Mayo Mental Health Services is a community based service. Each Community Mental Health Team is led by two Consultant Psychiatrist. In addition there is a Psychiatry of Old Age Team, Rehabilitation and Recovery Team, Mental Health with Intellectual Disability Team and Memory Assessment Support Team. There are four approved centres located in the Castlebar area, Adult Mental Health Unit, Teach Aisling, An Coillin and St. Annes Unit.
Manager
GET TO KNOW US Since 1984, Claudie Pierlot has explored the world and enriched its universe with new discoveries. Half clothing store, half manifesto, the Parisian studio's sweet madness is expressed in ready-to-wear, leather goods, shoes and accessories. Pieces to be worn and worn again, in line with the needs of an increasingly responsible fashion, to better blow their wind of freedom on the style of free spirits. Combining creativity and know-how, the outfits are decorated with bold prints, while the timeless twists are collected like souvenirs of travels to remember. The identity of the House is embodied by strong values, cultivated by the passion of our talents: Ambition, Audacity, Passion, Responsibility To join our talented teams, you will need a touch of audacity, a taste for challenge, a hint of creativity and passion for your job. Experience challenges that match your talent! KNOW THE ROLE As a Store Manager, you will be a true ambassador of our company project, and you will represent our values Key Responsibilities: KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Claudie Pierlot offers the same employment opportunities to everyone, without distinction. Therefore, all applications are processed solely on the basis of skills and experience. Back Share Apply Now
Second Line Senior Risk Analyst
Second Line Senior Risk Analyst, Dublin Apply now » Date: 8 Apr 2026 Location: Dublin, IE, IE Company: Allied Irish Bank At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You’ll treat colleagues and customers with fairness and Show Respect , and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Role Title: Senio r Risk Assurance Data Specialist, Risk Assurance and Validation Location: AIB Group, Molesworth Street, Dublin 2 (Hybrid Working - 3 days a week onsite) This role is being offered on a permanent basis. Do you have strong data management and risk MI skills, with a focus on data quality, controls and insight? Can you build and maintain reporting that is accurate, well-controlled and suitable for senior governance forums? Are you proactive in identifying data issues and driving remediation with stakeholders? Do you want to grow your expertise in data governance, risk reporting and data tooling in a critical 2nd line team? What is the Role: We are seeking a Senior Risk Assurance Data Specialist to strengthen data management and MI reporting within Risk Assurance and Validation (RAV). You will own the end-to-end production of key RAV management information, including sourcing data, defining and applying data quality controls, building and maintaining dashboards and reporting packs, and providing clear insight to the Head of RAV, the Group Chief Risk Officer, Group Risk Committee and Board Risk Committee. You will also partner across RAV to standardise datasets, improve data processes and deliver operational efficiencies. This role will form part of the established RAV Enablement team within the Risk Assurance and Validation. The team supports the RAV team’s delivery including cross function reporting, planning, budget management and data tooling. Risk Assurance and Validation play an important role in informing senior management and the Board on the adequacy and effectiveness of our risk management and internal control environment. Risk Assurance and Validation is a team of specialists across several diverse areas – including Credit Risk, Financial Risks, Sustainability & ESG, Operational Risks, Resilience, Data Protection, Regulatory Compliance, Business Model & Strategy and Conduct & Culture – accessing senior stakeholders within the organisation and plenty of opportunities to obtain great exposure and experience across all areas of the Bank. We have a culture where investing in people is paramount, where we cultivate talent and where we foster professional development. We're looking for someone who can: Please click here for further information about AIB’s PACT – Our Commitment to You. Behavioural Capabilities: Ensures Accountability - Holding self and others accountable to meet commitments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Simplifies data and reporting processes, standardises definitions and automates controls to reduce manual effort and error. Technical Capabilities: Data Analysis: Collates, analysis and interprets data to reach conclusions/findings/insights Investigation and Reporting: Investigates data anomalies and control exceptions, documents root cause, recommends remediation, and produces clear reporting suitable for senior stakeholders and governance committees. Depth of Technical knowledge : Knowledge of Power BI and/or QlikView, strong Excel skills, and an understanding of data governance and data quality controls. Experience with enterprise/banking data sources and MI control environments is beneficial. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole Pasquetti, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 22nd April 2026 Job Segment: Risk Management, Data Management, Recruiting, Compliance, Data Analyst, Finance, Data, Human Resources, Legal Apply now »
Part Qualified Accountant
Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 2500 colleagues operate collaboratively, combining collective expertise to maximise potential. Description This is a client-facing role based in our Leitrim office working on audit and non-audit assignments. The position reports to the Audit Partner and Audit Director and may also work with the other partners on individual projects. Key Responsibilities Drafting sections of accounts and audit files and financial statements under the supervision of seniors or managers Preparing working papers in line with firm methodology and regulatory requirements Communicating with clients to gather information, resolve queries, and build positive working relationships Assisting in the planning, execution and completion of assignments for a portfolio of clients Working collaboratively as part of a close-knit team across multiple assignments Managing your workload to meet key deadlines while maintaining work quality Key Requirements The ideal candidate will be a part-qualified accountant with 1-3 years’ professional experience in a similar role with a view to qualification, be comfortable multi-tasking in an office environment with exposure to all aspects of accountancy Additional Requirements Model Office Based Salary Competitive Benefits • Company Pension Scheme • 25 days of annual leave + bank holidays • Additional annual leave days from certain levels of seniority • Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum • Business closure over Christmas* • Life Assurance x4 annual salary • Enhanced family leave policies • Enhanced Company Sick Pay • Employee Assistance Programme – 24/7 support, free and confidential • Corporate Discounts Platform Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as: • PMI single or family • Critical Illness Cover • Cash plan • Cycle to work • Eye care • Dental *subject to exceptions and business needs
Support Manager
The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as the Family Carer of the Year Awards, National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach, the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate, the Support Manager will support the family carer using the Carers Outcome Star, which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, and signposting to relevant community services. The role includes organisation of local assemblies, community fora, and fundraising and where applicable, the management of a local centre. The Support Manager will report to their Network Senior Manager Community Supports East and will engage in reflective practice, supervision, and will be an active member of their assigned network. The Support Manager will be required to deliver on agreed individual, network, and national targets as identified in the performance management and delivery system agreed with their manager. The following qualifications, skills, and experience are required for this role: QQI Level 7 qualification or higher is desirable in Social Care / Community Development / Psychology / Train the Trainer / Guidance / Counselling / Education / Social Work. Previous experience providing support to families in a community-based setting. Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. Ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems, etc. Experience and confidence using virtual technologies such as 3CX, Zoom, Teams, and video conferencing platforms. Proven networking skills. Strong people management skills. Strong facilitation and presentation skills. Experience engaging in fundraising. Demonstrated ability to work under pressure, make clear and quick decisions, and work with clients in distress. Effective time management. Ability to work both autonomously and collaboratively within a team. Flexibility in attitude and approach to the job. Reflective approach to their work. A strong work ethic. Willingness to work outside normal working hours when required. Full driving licence, with access to car. The following is also desirable: Experience working with and responding to carers’ individual needs which may include advocacy. Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. At least two years’ experience of working with family carers and / or working within an information provision service. Understanding of community development / public health approach. Experience delivering education / training. Knowledge of challenges facing family carers. Knowledge of services and supports offered formally and informally within the community services sector. Experience using the Outcome Star or other assessment methodologies. Terms & Conditions: Full time permanent contract (37 hours per week across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €45,570 and access to a defined contribution pension scheme. The annual leave entitlement is 26 days per year.
Support Manager
The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as the Family Carer of the Year Awards, National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach, the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate, the Support Manager will support the family carer using the Carers Outcome Star, which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, and signposting to relevant community services. The role includes organisation of local assemblies, community fora, and fundraising and where applicable, the management of a local centre. The Support Manager will report to their Network Senior Manager Community Supports East and will engage in reflective practice, supervision, and will be an active member of their assigned network. The Support Manager will be required to deliver on agreed individual, network, and national targets as identified in the performance management and delivery system agreed with their manager. The following qualifications, skills, and experience are required for this role: QQI Level 7 qualification or higher is desirable in Social Care / Community Development / Psychology / Train the Trainer / Guidance / Counselling / Education / Social Work. Previous experience providing support to families in a community-based setting. Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. Ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems, etc. Experience and confidence using virtual technologies such as 3CX, Zoom, Teams, and video conferencing platforms. Proven networking skills. Strong people management skills. Strong facilitation and presentation skills. Experience engaging in fundraising. Demonstrated ability to work under pressure, make clear and quick decisions, and work with clients in distress. Effective time management. Ability to work both autonomously and collaboratively within a team. Flexibility in attitude and approach to the job. Reflective approach to their work. A strong work ethic. Willingness to work outside normal working hours when required. Full driving licence, with access to car. The following is also desirable: Experience working with and responding to carers’ individual needs which may include advocacy. Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. At least two years’ experience of working with family carers and / or working within an information provision service. Understanding of community development / public health approach. Experience delivering education / training. Knowledge of challenges facing family carers. Knowledge of services and supports offered formally and informally within the community services sector. Experience using the Outcome Star or other assessment methodologies. Terms & Conditions: Full time permanent contract (37 hours per week across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €45,570 and access to a defined contribution pension scheme. The annual leave entitlement is 26 days per year.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
