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Customer Service Assistant

Mid Ulster District CouncilDungannon, Tyrone£13.69 - £13.90 per hour

Location: Post 1: Cookstown Leisure Centre Post 2: Dungannon Leisure Centre (May be required on occasions to work in another leisure facility/location outside your substantial work area within Mid Ulster to meet the needs of the service) Duration: Post 1: Permanent Post 2: Temporary to 4th July 2026 Hours: Post 1: Average of 21.875 hrs per week 2-week rota attached - includes Bank Holidays & evening work on a rota basis Post 2:  Average of 35.5 hrs per week 2-week rota attached - includes Bank Holidays & evening work on a rota basis The council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. Such a reserve list will be compiled and held for a period of 12 months. Purpose and Function of Post ·     As part of the Leisure Services team contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a pleasant, purposeful and professional manner. ·     As the first point of contact for facility user’s duties will include providing information, collecting admission fees and payments, dealing with customer enquires in person, by telephone or email and associated administrative duties. Principal Duties and Tasks Performed: 1.     Receive all visitors; deal with telephone enquiries and information requests in a courteous and efficient manner ensuring a high level of customer care. Provide general information on a diverse range of Council services and act as the first point of contact for customer enquiries and complaints in such a manner to enhance the professional image of Council. 2.     Maintain high standards of Health & Safety, including the protection of children and vulnerable adults, through alert supervision and the application of Council policies & procedures. Implement the Emergency Action Plan when required. 3.     Monitor and control members of the public, staff and contractors entering and leaving the building including monitoring CCTV and access control systems. 4.     Operate a telephone switchboard, staff radio communications system, computerised and manual management/ customer booking systems. 5.     Process customer bookings for all leisure activities and programmes. 6.     Responsible for the receipt, recording, distribution, security and delivery of all mail in accordance with Council procedures. 7.     Ensure all promotional information and advertising material is relevant and up-to-date and that the reception area is well organised and tidy at all times. 8.     Statistical recording of customer usage, enquiries and general financial information associated to service. 9.     Perform word processing, filing and general administration duties as required for leisure facility and programmes. 10. Operate cash tills, receipting payments, issuing tickets and retail sales, reconcile monies received and maintain related records and associated paperwork. 11. Act as central point of for contractors and delivery personnel, ensuring relevant documents are completed. Liaise with staff to ensure high standard of customer facing service. 12. Assist with regular stock checks of consumables, literature and products for sale, replenish stock levels as required and prepare orders and reports as necessary. 13. Log lost property reports and record items of found property ensuring regular checks are carried out and were applicable ensure property is returned. 14. Undertake and attend training as required. 15. Carry out light cleaning duties were appropriate. 16. To carry out other duties relevant to the post as may be reasonably assigned. 17. The post holder may be required to work at other facilities within the Mid Ulster area. 18. Comply with MUDC Health & Safety policy and Codes of Practice and adhere to all Equal Opportunities policies and promote a positive approach to equality and diversity within the workplace. Act in accordance with the code of conduct for local government employees.   Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post . Person Specification 1.0 Essential Qualifications and Experience: ·       A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject; AND 1.1           Applicants must demonstrate specific and personal examples of having at least 1 year’s relevant experience in the following areas: a)    Working in a customer service environment, which must include operation of a busy switchboard; b)    Proficiency in the use of IT systems, including a working knowledge of Microsoft Word, Excel and Database; c)     Cash Handling. In addition to the standard pre-employment checks, this position will also be subject to receipt of a satisfactory Basic Access (NI) check. 2.0 COMPETENCIES In accordance with the Competency Framework for Local Government1, applicants for this post must demonstrate the following competencies at frontline level: 2.1 Providing Leadership and Direction Managing Performance -Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation. 2.2 Managing Ourselves Managing your Own Work – plans, structures and priorities own work to achieve optimum results. Communicating with Impact – presents a positive image by communicating effectively, being resilient and treating people fairly. 2.3 Working with Others Influencing Outcomes – adapts style and approach to achieve effective outcome. Meeting Customer Needs – establishes the needs of customers and strive to ensure that these are met. 2.4 Moving Forward Continuously Improving Services – seeks to continually improve the services and processes that impact on users.

18 hours agoPermanent

Facility Services Assistants

Mid Ulster District CouncilMagherafelt, Londonderry£13.47 per hour

Location: Post 1 : Magherafelt Council Offices (may be required to work in other Council Offices, on occasions) Post 2: The Bridewell Tourist Information Centre, Magherafelt (may be required to work in other Council Offices, on occasions) Duration : Permanent Hours: Post 1: 37 hours per week Monday - Friday 9am - 5pm Post 2: 18 hours per week (Monday to Saturday) 9am – 12 noon Postholders may be required to service evening meetings, which will require the postholder to commence and finish work later on occasions. Hours of work subject to change depending on service needs. Purpose and Function of Post To provide a general housekeeping service including cleaning and caretaking duties within the Council Offices, Ballyronan Road, Magherafelt in order that it is kept and maintained to the highest standards of cleanliness and service, whilst providing support to services by way of housekeeping arrangements through the provision of hospitality for meetings and engagements within the building. Principal Duties and Tasks Performed: 1.     General facility cleaning duties to tidy and dust offices and public areas of the building, vacuuming, including periodically cleaning of the areas not in public use including display cabinets and other offices. 2.     Prepare, clean, set up and set down rooms for meetings and functions within the building extending to room layout, screens where required and seating arrangements 3.     Responsible for the emptying of bins from offices and rooms throughout the building 4.     Maintain, keep an inventory and storage of cleaning agents, chemicals and other equipment as required within the secure areas for same. To arrange for orders to be placed for replacement stock. 5.     Responsible for (i) weekly flush of water system in line with legionella control requirements and (ii) fire alarm system weekly checks, maintaining records of same. 6.     Set up, review and maintain records of cleaning equipment and materials within the building identifying and registering signs of wear and tear requiring the attention of property services through line management and established system for logging issues. 7.     Maintain and keep to a high standard entrance(s) to the building, ensuring they remain free from litter. 8.     Provide housekeeping duties for meetings including set-up, and providing tea and coffee as required, followed by room set down preparing the room for the next meeting or engagement 9.     Assist, as required, in the provision of tea and coffee for corporately organised staff events or initiatives within the building. 10. Responsible for keeping the staff kitchen facilities clean and tidy, ensuring checks at intervals throughout the day particularly throughout and after staff breaks and lunch. 11. Maintain stock control records to undertake stock control of kitchen, cleaning supplies, kitchen crockery, equipment and utensils. 12. Ensure the maintenance of and safe usage of staff kitchen by council staff, caterers and others. Where faults occur, these are recorded appropriately. 13. Undertake day-to-day porterage duties as required to meet the needs of Council Services. 14. Act as keyholder for facility (including attendance at emergency and out-of-hours alarm call outs and will be responsible for maintaining associated records). Ensure in the morning that gates and building are open and in the evening that lights and appropriate equipment are switched off, windows, doors, gates are closed, offices are secure and alarm system is activated. 15. May be required on occasions to service evening meetings/functions. 16. Act in accordance with the Code of Conduct for Local Government employees. Undertake the foregoing duties in such a way as to enhance and protect the reputation and public profile of the Council. 17. To take reasonable care for your health and safety and have regard to other persons who may be affected by the performance of your duties, in accordance with the provisions of Health & Safety legislation, and Council Codes of Practice and Procedures. 18. To exercise proper care in handling, operating and safeguarding any equipment or appliance provided, used in the performance of your duties. 19. To carry out any other reasonable duties and responsibilities within the overall directorate commensurate with the grading and level of responsibilities of the post.   Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post. Person Specification Essential Criteria Applicants must have:   Previous cleaning or caretaking experience Good written and verbal communication skills   Desirable Criteria 1.     Experience working with the general public. 2.     Knowledge of COSHH regulations The successful applicant must be prepared to undertake any necessary training relevant to the post, eg COSHH etc   2.0         COMPETENCIES   In accordance with the Competency Framework for Local Government2, applicants for this post must demonstrate the following competencies at frontline level:  2.1 Providing Leadership and Direction Managing Performance -Set clear, aligned, high standard performance goals and objectives for self, others and the service. 2.2 Managing Yourself Managing your Own Work – plan, structures and priorities own work to achieve optimum results  Communicating with Impact – presents a positive image by communicating effectively, being resilient and treating people fairly. 2.3 Working with Others Meeting Customer Needs – establish the needs of customers and strive to ensure that these are met.  2.4         Moving Forward Continuously Improving Services – seek to continually improve the services and processes that impact on users.

18 hours agoFull-timePart-time

Neighbourhood Environment Team Supervisor

Ards & North Borough CouncilChurch Street, Newtownards, DownSO2, SCP 27 -29, £38,220 - £39,862 per annum

Responsible for assisting the Neighbourhood Environment Services Manager with the efficient running of the Neighbourhood Environment Services Team and to deputise in his/her absence. To have an overview of all the responsibilities of the office and their associated targets and budgets and to carry out those duties specifically designated to the post. Please note:

18 hours agoFull-timePermanent

Artic Driver

BWG FoodsIreland

BWG Foods owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country. The stores serve in excess of one million shoppers every single day. The wholesale division of BWG Foods also includes BWG Foodservice, Corrib Food Products and Heaney Meats as well as Value Centre, 4 Aces and Better Deal, our nationwide network of Cash and Carry branches. We are currently recruiting for a full-time Driver- Artic based in a number of locations across Ireland in the Leinster, Ulster, Munster and Connaught regions on a Permanent Full-Time basis to work with us or with one of our preferred partners. The driver will be responsible for delivering products to our customers in the designated routes. A core requirement of the role will be strong interpersonal skills and the appetite to deliver a quality service, on time to our customers. Acting as a key point of contact with our customers, the driver will be required to have strong interpersonal skills and the initiative to report customer service issues to the business in order to assist with improving the service we provide to our customers. Job requirements The ideal candidate will possess the following: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

18 hours agoFull-timePermanent

Checkout Operative

BWG FoodsMullingar, County Westmeath

Applications are invited for the role of Check-Out Operative on a Permanent, Full-Time basis with Value Centre Mullingar. Duties include: · Ensuring accurate, professional and speedy processing of customer orders through checkout · Handling money efficiently and accurately · Communicating effectively with customers and staff · Projecting a professional image at all times · Ensuring compliance with the Wholesale Standards Programme. · Dealing with customer queries in a professional manner · Monitoring and reporting shortages in either stock or cash · Co-operation and participation in all Health & Safety and Security requirements · Customer service queries · Assisting with customer sales · Assisting with replenishment when required · Other associated duties as requested Job requirements The suitable candidate should: · Have strong interpersonal skills with the ability to build relationships with customers · Have strong numerical ability · Possess excellent organisational skills · Have the ability to work both as part of a team and on own initiative · Possess product knowledge · Possess excellent IT Skills with good working knowledge of Microsoft Office products · Be motivated and enthusiastic · Strong attention to detail is essential · Be dedicated and flexible CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

18 hours agoFull-timePermanent

Driver - Rigid

BWG FoodsCork

We are currently recruiting for a Driver to work from Value Centre Cork, on both a Permanent Full time and Permanent Part-Time basis (2 days per week). The driver will be responsible for delivering products to our customers in the designated routes. Delivery is a multi-drop delivery service. A core requirement of the role will be strong interpersonal skills and the appetite to deliver a quality service, on time to our customers. Acting as a key point of contact with our customers, the driver will be required to have strong interpersonal skills and the initiative to report customer service issues to the business in order to assist with improving the service we provide to our customers. BWG Foods owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country. The stores serve in excess of one million shoppers every single day. The wholesale division of BWG Foods also includes BWG Foodservice, Corrib Food Products and Williams Gate, as well as Value Centre and 4 Aces, our nationwide network of Cash and Carry branches. Job requirements The ideal Rigid Driver will possess the following: · Possess a valid Certificate of Professional Competence (CPC) · Have a valid clean driver’s licence (minimum C licence) · Must have a manual driving licence (To be able to drive both automatic and manual vehicles) · Have relevant driving experience in the North East Region and surrounding areas · Have the ability to work as part of a team. · Have strong interpersonal skills · Be motivated and be able to work on own initiative · Have flexibility in terms of routes, tasks, working hours and working days CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

19 hours agoFull-timePermanent

General Operative

BWG FoodsLittle Island, County Cork

Applications are invited for the position of General Operative on a Permanent full-time basis in Value Centre Little Island Cork. Duties of a General Operative include: · Stock replenishment, merchandising and order assembly. · Dealing with customer queries in a professional manner. · Co-operation and participation in all food safety, health & safety and security requirements. · House-keeping duties. Job requirements The suitable General Operative should: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

19 hours agoFull-timePermanent

Goods-In Operative (Chill/Freezer)

BWG FoodsGalway

BWG Foods are currently recruiting for a General Operative on a Full-Time Permanent basis based in Value Centre, Galway. Duties Include: · Replenish the chill and frozen storage areas. · Checking-in chill and frozen deliveries into the Depot. · Ensuring all required paperwork and administration is completed and up to date. · Stock management · Ensuring compliance with all Food Safety and HACCP requirements. · Ensuring compliance with Health & Safety and Security requirement. · Attend monthly briefings/meetings. · Process stock returns, damaged stock and out of date products. · Ensure all areas maintained and clean and tidy at all times. · Assist customers. · Other associated duties as requested by your manager. · Required to operate in various temperature environments: ambient, chilled, and frozen Job requirements The suitable candidate should: · Have good organisational and time management abilities. · Be proactive. · Be a highly motivated individual, who takes initiative with minimal supervision. · Have a good working knowledge of HACCP. · Be motivated and enthusiastic. · Be dedicated and flexible. · Have the ability to project a professional image at all times. · Have experience working in a warehouse and/or goods-in environment. · Experience operating a reach forklift, along with a current and valid operator’s certificate, is highly desirable · Must be comfortable working in ambient, refrigerated, and freezer environment CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

19 hours agoFull-timePermanent

Team Leader

BWG FoodsMullingar, County Westmeath

Applications are invited for the positions of Team Leader in Value Centre Mullingar on a permanent full-time basis. The successful candidate will provide support to the Cash & Carry Management Team to ensure the Value Centre operates in a professional, compliant, and profitable manner. Key responsibilities of a Team Leader include: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

19 hours agoFull-timePermanent

Van Driver

BWG FoodsLittle Island, County Cork

We are currently recruiting a Permanent, Full time Van driver to work from Value Centre Cork. The driver will be responsible for delivering products to our customers in the designated regions and routes. Delivery is a multi-drop and multi-temp goods delivery service. A core requirement of the role will be strong interpersonal skills and the appetite to deliver a quality service, on time to our customers. Acting as a key point of contact with our customers, the driver will be required to have strong interpersonal skills and the initiative to report customer service issues to the business in order to assist with improving the service we provide to our retailers. Job requirements The ideal candidate will possess the following: · Minimum 2 years driving experience. · Valid clean manual driver’s license. · Ability to work as part of a team. · Strong interpersonal skills · Highly motivated and be able to work on own initiative. · Flexibility in terms of routes, tasks and working hours CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE

19 hours agoFull-timePermanent
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