Jobs in United Kingdom
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Purpose of Job To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need Key Responsibilities • Assist Referrers / Referring Organisations with submitting applications on behalf of households • Assess applications against a clear set of eligibility criteria. • Process agreed high volumes of applications each day • Process and issue fuel support within agreed timelines. • Communicate with referrers and applicants to resolve queries relating to applications received • Share knowledge and experience with your colleagues. • Utilize different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential. • Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers. • Building good working relationships with suppliers and registered organisations • Transfer data accurately and in keeping with GDPR protocols • Triage applicants via telephone using a strategically set out question bank. • Accurately updating the client’s information to reflect the conversation and completing onward referrals based on the applicant’s response. There are a number of standard duties and responsibilities that all employees irrespective of their role and level of seniority within Bryson Charitable Group are expected to be familiar with and adhere to: • Participate in all relevant training when required • Participate in and provide monthly formal supervision and annual performance review • Observe all relevant Health & Safety rules and regulations • Carry out any other relevant tasks, which may from time to time, be required • Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments • Comply with Bryson Charitable Group protocols on the appropriate use of telephone, email and internet facilities • Comply with the principles of risk management in relation to individual and corporate responsibilities • Observe and adhere to all Bryson Charitable Group’s Policies & Procedures This job description is a broad picture of the post at the date of preparation. It is not exhaustive and as such, the post holder will be expected to be flexible. It is recognised that jobs change and evolve over time and any necessary changes will be discussed with the post holder. TERMS AND CONDITIONS: Length of contract: Fixed Term 6 Months Salary: £13.51 per hour Hours of work: 25 - 35 hours per week Holidays: 20 days pro rata 12 statutory days pro rata Probationary Period: 2 months Notice: 1 month PERSON SPECIFICATION Qualifications A minimum of 4 GCSE’s or equivalent, including English Language and Maths Experience Minimum of 2 years paid / unpaid in a processing / administrative role Experienced of customer interaction via telephone Skills & Aptitudes Excellent interpersonal skills and ability to develop working relationships Good administrative presentation skills displaying accuracy and attention to detail Proven experience of communicating both orally and in writing Proven ability in the use of Microsoft package Proven ability to work using your own initiative Personal Qualities Self-motivated Able to operate in a busy office environment Respect confidentiality Flexible in their approach to work Vision, Mission and Values Candidates must respect and work within the Vision, Mission and Values of Bryson Charitable Group
Youth Officer
Salary £29,540 per annum Hours 37 Hours per Week (Fixed term until December 2027) Please note this post is funded via the Peace Plus Programme. Continuation of employment beyond this date is subject to funding. The Service The Peace of Mind project is a cross community/cross border initiative to address the significant mental health challenges young people including those with a disability, brain injury and autism. The project will support disabled young people in school or youth and community groups to develop strategies, skills and strength, leading to positive mental health and wellbeing. PoM is a fun, engaging, project supporting disabled children and teenagers aged 9-25. The project will provide opportunities to participate in a group-based programme, improve social connections and health & wellbeing. The PoM project is supported by the European Union’s PEACEPLUS Programme, managed by the Special EU Programmes Body (SEUPB). The Role The PoM Youth Officer is responsible for the promotion and inclusion of children and young people with disabilities, autism and brain injury in a personal development project, developing their social and emotional skills to enable them to participate in their local community. They will deliver a mental health personal development programme, develop young peer mentors and facilitate the promotion of Disability & Inclusion Training to local stakeholders, funders and the wider community. They will work in line with quality standards and ensure the project provides a meaningful, fun, supportive and inclusive place for our young people to become motivated and reach their full potential. Benefits Starting on 20 days annual leave pro rata plus Cedar recognises 12 statutory days Cedar offer an enhanced auto-enrolment pension scheme consisting of 5% employee contribution and 4% employer contribution Occupational Sick Pay Scheme Investor in People Champion with commitment to development of the staff team through training and learning opportunities Staff recognition & reward incentives aligned to high standards of performance Cashback health scheme Special offers at over 600 leading high street and online retailers. Cycle to work scheme Please note - At present The Cedar Foundation does not offer Sponsorship. Essential Criteria RQF level 6 (e.g. Bachelor’s Degree) or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 1 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. OR Minimum RQF 4 or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 3 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. Proficiency in IT skills, specifically Microsoft Word, Excel, Outlook Ability to work independently with good organisational, communication & interpersonal skills
