Candidate & Customer Success Representative

TTM Healthcare Solutions is a world-class, Irish-owned recruitment company with offices in Ennis and Manchester. We have a team of 160 professionals which is continuing to grow who serve the Irish and UK markets, and recruit internationally into the UK - within both the permanent and temporary sectors. TTM isn't just a company, it's an attitude, a mind-set, an energy, and a force that connects us as people and drives every team member towards growing and realising their own potential. For those reasons we won the ERF Recruitment Industry Awards 2022, Recruitment Agency of the Year. We are looking for a dedicated Candidate & Customer Success Representative to join our dynamic healthcare recruitment team. This role plays a crucial part in ensuring the smooth execution of daily operations, from candidate placement to ongoing engagement and satisfaction. This role will be based in our Ennis HQ for a fixed term period of 6 months. Responsibilities: Candidate Placement & Management: ● Monitor client shift requests and translate them to shift bookings utilising our shift fulfilment technology. This can include managing ad-hoc shift requests as well as weekly/monthly rosters. ● Manage candidates' bookings, process shift cancellations and find replacements to reduce the impact on fulfilment. ● Proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work. ● Keep candidates' records up to date in all systems following the standard operating procedures. ● Work with candidates to maximise availability utilisation and improve overall candidate experience and utilisation. ● Work closely with the onboarding team to ensure new hires are utilised and booked into shifts. ● Proactively engage with candidates who have no future bookings or availability submitted. ● Collaborate with consultants to address any candidate concerns or challenges. Client Communication & Management: ● Liaise with healthcare organizations to acknowledge all shifts request providing timely updates on shift requests and filled rosters. ● Liaise with healthcare organisations to provide updates on booking cancellations as well as confirmed candidate replacements. ● Collaborate with consultants to address any client concerns or challenges. So… What makes us different? Why just have a job when you can have an experience? Why settle for a career when there's an exciting journey ahead? Bringing cutting edge, creative practices, our goal is to make a positive impact on everyone who works with us. We're here to share world-class employee experiences - so every day we create, innovate and collaborate. And if it's not fun, we're not doing it right! We reward high performance - 75% of our Leadership Team have been promoted from within our company. Realising and unleashing the potential within ensures our tribe of people are the linchpin to our success. Alongside highly competitive base salaries and market leading commission structure we also offer the following: Wellbeing - Up to 27 days' annual leave, with additional leave for those with 5+ and 10+ years' service. Plus, an additional day off for our birthday! We also have an active Sports and Social Club, from team building events, pizza days and Tapa’s Thursday! Reward - We offer a joint-contribution pension scheme. Also, we celebrate success through monthly Fun Fridays and annual events! Health - Fully subsidised Healthcare scheme along with a suite of programmes across our wellness & diversity platform. Learning & Development - We tailor and develop specific training plans for your career progression. Access to World Class Sales Training Family - We also contribute to Paternity & Maternity leave.