North dublin jobs in Dublin
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About This Role: Our SME Solution Design Consultant will act as a bridge between our clients and technical teams, playing a key role in understanding client needs and translating them into actionable technical solutions. With a strong focus on Microsoft Cloud, Security and related IT Infrastructure technologies, this individual will lead the technical aspects of Pre-Sales activities within the SME customer base, including client liaising, proposal creation, and technical documentation. Reports to: Pre-Sales, Consultancy & Technology Team Location: Flexible, hybrid working three days a week at our head office at HSQ2, Dublin. Why This Role: As an SME Solution Design Consultant, you'll be at the heart of bridging the gap between our clients and technical teams. You'll get to dive deep into understanding client needs and turning them into practical, technical solutions. With a focus on Networking, Security, and IT Infrastructure, you'll lead the technical side of Pre-Sales activities for our SME customers, from client interactions to creating proposals and technical documentation. It's a great chance to make an impact while working on exciting, cutting-edge technology! Expectations From The Role: • Developing and proposing technical solutions aligned with client requirements • Responding to tenders with tailored and competitive proposals • Collaborating with Account, Pre-Sales, and Technical teams to construct the most commercially advantageous customer proposal • Continuously seeking to improve the Pre-Sales workflow process • Where possible, look to Include the wider eir evo portfolio of solutions in customer proposals and conversations • Assists with creating strategic offerings in collaboration with our key technology partners • Maintain relevant vendor accreditations Requirements For A Successful Application: • 5+ years IT experience coming from an integration background, including Microsoft Cloud, Security, and infrastructure. • Proven Architecture and Design experience in the above solutions • Experience in building Bills of Materials for proposed solutions and working with technology vendors to develop appropriate customer solutions • Strong written and verbal communication skills with an aptitude for documentation and visualisation in the form of infrastructure schematics • Experience in proposal creation and working on tender responses • Relevant vendor certifications or demonstrable experience • Dell, HPE, and Microsoft CSP/Partner experience advantageous • Knowledge of Public Cloud technologies advantageous Others: Successful candidate • Has strong client engagement and stakeholder management skills • Is solution and customer focused • Is detail orientated and approaches problems and challenges with methodical analysis • Is passionate about technology and shows initiative to upskill • Enjoys working with multi-national teams and liaising with multiple stakeholders • Has a flexible attitude towards work and is deadline oriented • Can lead and influence others when necessary eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Solicitor (Regulatory)
About This Role: Role Purpose: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Cyber Security Incident Responder
About This Role: The Security Operations Centre (SOC) houses the cyber security team responsible for monitoring and analysing an organisation’s security posture on an ongoing basis. The SOC team’s goal is to provide 24x7x365 capabilities to detect, analyse, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes. The SOC staff work closely with the Network Operation team (NOC) to ensure security issues are addressed quickly upon discovery. Why This Role: The Cyber Security Incident Responder will work with existing skilled IT Security staff, responding to cyber security threats in as near real-time as possible. An up to date understanding of relevant IT networks, security standards, authentication protocols, and security related hardware and software within the organisation is vital. Expectations From The Role: • Administer and optimize Microsoft Defender for Endpoint and Defender for Cloud configurations to ensure consistent security baselines across on-premises and cloud environments. • Implement and maintain Microsoft Purview configuration policies to support data governance, compliance, and information protection strategies. • Collaborate with IT, legal, compliance, and other key stakeholders to align configuration management practices with organizational policies and regulatory requirements. • Coordinate with Key stakeholders to conduct investigations of cyber incidents or other security incidents utilising various tools and sources to reverse engineer malware and identify attack vectors to provide an accurate account. • Conduct regular reviews of Defender and Purview configurations to identify misconfigurations, enforce best practices, and mitigate security risks. • Intelligence driven investigative analysis, Define and coordinate cyber incident response testing to assess capabilities and breach preparedness • Creation and maintenance of forensic and incident management policies that govern the handling of incidents • Conduct research on the latest threats and the latest technological advancements in combating unauthorized access to information • Perform threat hunting within the corporate environments to detect historic or active malicious/unauthorised activity • Publish official reports and executive summaries for all major cyber incidents • Identify and create appropriate controls within the SIEM and other security solution to prevent and detect security incidents • Develop innovative monitoring and detection solutions using tools and advanced scripting • Engages with other internal and external parties to get and share information to improve processes and security posture • Carry detailed forensic analysis during a major incident response. • Support the wider analyst team with deeper analysis of complex security events and incidents. Requirements For A Successful Application: • Passionate and Professional security mind set • Strong customer service skills to follow-up with clients and handle escalations • Capability to ensure confidentiality and discretion in performing sensitive tasks • Possesses an understanding of cyber-attack techniques, vulnerabilities, and countermeasures • Technical knowledge of Information Technology and Cyber Security standards • Expert knowledge of SIEM platforms, IT Forensics and real-time endpoint inspection tools • Previous experience in handling Incident Response and Forensic analysis • Understanding of MITRE ATT&CK framework • Simulation of active exploits and detection • Strong understanding of SIEM and UEBA • Strong knowledge of scripting languages such as Python, Powershell. • Working knowledge of cloud technologies • Working knowledge on Forensics tools such as Encase, Sleuth kit, Redline & FTK Imager • 3-4 years of experience in the information security field • 2+ years of experience in incident handling • 1+ year of experience in forensic • Education: Bachelor's Degree or equivalent preferably • English: fluent Others: Job schedule: Business Hours Monday-Friday (On Call) We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Technical Solution Sales Specialist (Infrastructure)
About This Role: Why eir evo? At eir we are proud to serve the people of Ireland; our purpose is to connect for a better Ireland and we do this by building world-class infrastructure and delivering a standard of care our customers can rely on. For generations eir has provided good jobs and career opportunities in every county across the country. We believe in promoting from within and many members of our management teams have worked their way up through the business from entry-level positions. Today more than 800,000 premises nationwide can access our superfast broadband network, with more homes and businesses added each week. Once we complete the rollout of Ireland's Fibre Network, our fibre network will cover 1.9 million homes and businesses, more than 84% of the total premises in Ireland. eir’s 5G network is by far Ireland’s largest, covering more than 70% of the population, while eir’s 4G network reaches 99% of people in Ireland. You will be joining eir at a time of investment, transformation and innovation. Every employee will have opportunities to shape how the company works and, as a new team member with a fresh perspective, you will play a vital part in helping us achieve our goal of connecting for a better Ireland. At eir, we believe that our people are our greatest asset. We are committed to developing a truly inclusive organisation where we celebrate the diversity and the unique talents, skills and capability of every one of our 3,500 employees across Ireland. We aim to create an environment where every individual feels that they belong and can thrive, where they can realise their full potential, deliver their best work and build a fulfilling career. We are proud to be a company that values diversity, equality, and inclusion and we are committed to creating a culture where everyone feels valued, respected, and supported. This is central to our purpose of “Connecting for a Better Ireland”. We are Ireland’s national telecommunications champion, enabling our country to work, learn, play and connect to the world faster and more effortlessly than ever before. Our ambition is to be the best performing telecommunications company in Ireland across all segments of the market, driven by our relentless focus on our customers. Three Winning Businesses: • Open eir - rolling out the Next Generation Fibre Network for all of Ireland • eir for all - market leading consumer products & services, designed to meet the needs of our customers, at work, rest & play • eir evo - the first B2B full-service ICT solutions provider in Ireland As the largest provider of full-service ICT and Telecommunications operating in the Irish Market, eir evo are going through a period of investment in our Business Development, Account Management & Sales Support functions. As part of this investment, we are recruiting Senior Sales Solutions Specialists, who are thought leaders in their field, have a demonstratable record of playing the role of trusted advisors to their customer stakeholders and who are hungry to help drive the eir evo business forward. The successful candidate will be energetic, have proven success working in a fast-paced, high-growth environment and understand the competitive landscape and market trends. You will become part of the eir evo sales team, with autonomy to shape & grow the sales function, reporting directly to the Director of Business Development. eir evo is based in Heuston South Quarter, Dublin 2 and this position offers a hybrid working structure for the successful candidate Why This Role: Why this job matters • A key component of a successful growth strategy in eir evo, the Business Development team are the eir evo ambassadors who develop our early relationships with targeted Large Enterprise & Government accounts. The Technical Solution Sales Specialist will be the primary point of contact to bring the best of all we have at eir evo to a specific set of new customer relationships and opportunities • Responsible for supporting Account Directors and customer relationships in order to identify opportunities, develop your pipeline and successfully achieve eir evo sales targets • Maintain a deep multi-disciplinary architectural and sales knowledge across the Infrastructure, ICT & Network propositions and relevant Network Security solutions • Maintain a broad architectural and sales knowledge and have opinions across all areas of eir evo Specialist Portfolio (Voice, Networking, Security, Compute, Infrastructure, Managed Services & Professional Services) and able to differentiate our offerings against those of our competition • Expected to use skills and knowledge to influence the strategic direction of the eir evo propositions portfolio based upon customer market knowledge • To follow and understand the latest trends and developments in our industry worldwide, and able to present and share knowledge to colleagues to improve others learning • To understand in detail the elements of the portfolio they are accountable for, along with the associated systems and processes • Effectively articulate our business & investment strategy & that of the wider eir Group to key customer stakeholders as required, in support of the Account Teams • Act as an ambassador, both in the external market and with internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results • Working with Commercial Finance, Pricing & Bid Management to understand the P&L in detail for the customer solutions being sold to ensure margins on all deals are maximised and component pricing parameters are aligned to both the competitive market expectation and in line with expected rate of return against eir evo’s stated go-to-market strategy • Regular participation at events, both external and internal events to promote our product and service offerings to customers • Drive efficiencies with measurable best practice tools and standardize across the teams • Sales Enablement – In collaboration with our Training Manager, maintain and deliver sales training programs across the team • Collaborate with internal stakeholders to develop a range of SLAs which meet customer requirements • Collaborate and liaise with various internal stakeholders and Business Unit leads, as required Expectations From The Role: What I’ll be doing – your accountabilities • As an enthusiastic and dynamic Technical Solution Sales Specialist, you will be developing winning conversations with potential major customers, who you will identify and close in a consultative manner in order to start them on their journey with us to Digital Transformation. • Creating a dynamic network future for your customers business with our Network, Cloud Infrastructure, ICT and intelligent monitoring & managed service solutions • Helping your customers build an agile and effective digital workforce with our collaboration solutions • Balancing the risk and reward for your customers with tailored private and public cloud offers • Accountable for delivering and exceeding Sales Targets, based on Revenue & Gross Margin for a defined portfolio of products & services to our agreed target customer base in Ireland • Accountable for building complex network solutions that meet and exceed customers’ business needs, delivering business outcomes, to maximum profitability achievable for eir evo • Accountable for maintaining a broad architectural knowledge and have opinions on leading & emerging Infrastructure, ICT, Network & Network Security technologies • Accountable for influencing incremental sales opportunities across the eir evo portfolio • Accountable for creating a pipeline of 3X (three times) target to ensure adequate cover to consistently deliver target • Accountable for successfully developing and driving sales plans with Account Managers, using agreed methodologies, to retain existing business and develop & grow new revenue for eir evo • Accountable for developing and maintaining an accurate forecast with a qualified/robust pipeline • Working with Finance & Pricing to understand the P&L in detail for the customer solutions being sold to ensure margins on all deals are maximised and component pricing parameters are aligned to market expectations • Ensure internal business responsibilities are completed including CRM, forecasting, reporting, TAS Opportunity Plan reviews, Account Development Plans & opportunity pipeline management • Create strong relationships with key client stakeholders at C Level in both Government & Enterprise accounts • Regular participation at both external & internal events to promote our product & service offerings to clients Requirements For A Successful Application: Skills required for the job Strong analytical skills, to include forecasting, pipeline achievement, P&L details, detailed understanding of customer trading & buying process/cycles and the ability to analyse competitor proposals as required • Good knowledge and understanding of eir evo propositions, and the business outcomes they deliver to customers e.g. Data Comms, Managed Infrastructure, Hosting/Cloud, Customer Contact, Voice & UC, Security & Managed Services • Proven track record of delivering against targets within a technical solution sales specialist role • Managing change, aligning and prioritising multiple demands • Excellent communication, presentation and interpersonal skills with strong influencing and negotiation skills • Ability to engage at board level with customers to strategically position eir evo, our offerings & our competitive advantages • Excellent financial & commercial acumen • Be resilient and able to achieve consistently against challenging targets • The ability to work with the minimum of supervision, as part of a team and present a quality image of eir evo • Be willing to travel and work from customer and other eir evo sites Experience you would be expected to have: Typically Engineering, Science or Computing degree, or equivalent job experience. • 10+ years in technical solution sales • Leadership / People Skills: Must possess exceptional leadership skills, demonstrating an ability to move and influence a large team towards a common goal & business objective • Strong commercial acumen & experience of delivering financial targets • Strong experience in Enterprise Sales, characterised by consultative selling to senior-level management that resulted in complex technical project delivery. • Strong technical leadership skills in managing technical bids. • You will stand out for your energy and pro-active attitude and be a positive force for change Others: Key Decisions: Solution Design – Technical & Commercial design of Infrastructure, ICT, Network, Service & Network Security Solutions • Management of resources to ensure correct solution and pricing for customer needs and offer • Bid price / offer price oversight, providing thought leadership with authority • Strategic standard & bespoke solutions with managed services • Partnering on bid responses with multiple cross-functional teams • Demonstrable understanding of the competitive market and ability to present that internally to help shape the business portfolio to ensure continued competitiveness in the market • Demonstrable consistent success in achieving weekly, monthly & annual sales and activity quotas • Outstanding analytical and problem-solving abilities • Proven ability to manage multiple projects and work to tight deadlines • A proven track record of success and experience in selling profitable deals to large corporate customers in a consultative manner • A strong team player with capability to take the lead with cross functional teams on customer opportunities. • Demonstrable ability to quickly and succinctly identify business requirements and match solutions along with strong commercial capability, excellent communication, relationship building and interpersonal skills CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Head of Business Segment and Go-to-Market
About This Role: Location: Flexible, hybrid working, i.e. Two days remote per week with three days at the head office in Heuston South Quarter, Dublin. Position Type : Full-time About Eir Evo: eir evo is Ireland’s leading telecommunications and ICT Managed Services Provider. We empower our customers to evolve and transform by leveraging the latest technologies across communications, cloud, cyber security, connectivity, and managed services. We collaborate with our customers to ensure they have the right IT and Telco infrastructure enabling their business to grow. Job Overview: This is a key role which sits within the Commercial Department of eir evo, reporting to the Commercial Director. The Business segments and Go-To-Market Manager will be responsible for the overall success of a designated segment, driving sustainable growth, developing fit for purpose propositions that leverage our full portfolio across IT and Telco. You will be responsible for developing and executing comprehensive market strategies to drive growth across your segment. The role requires a strategic thinker with a deep understanding of market dynamics, customer needs, and competitive landscape. The ideal candidate will have a proven track record in market segmentation, go-to-market strategy development, and cross-functional team leadership within the segment. Expectations From The Role: Key Responsibilities: • P&L ownership for the segment • Develop and execute market strategies to drive growth across Enterprise & Government segments. • Understand segment needs and tailor products and services accordingly • Ensure alignment of key stakeholders, including sales, marketing, product, customer support teams, with the GTM strategy • Work with cross functional teams to develop the value proposition, pricing and sales strategies • Agree the success criteria and develop the KPIs to measure performance • Provide insightful monthly segment reports on the performance and forecast • Identify opportunities to effectively position our propositions against our competitors • Monitor competitive landscape and industry trends, feed requirements to product, pricing, service or sales teams to ensure we maintain our competitive advantage • Lead annual segment budgeting and forecasting process • Collaborate with Marketing to plan and execute successful go-to-market strategies • Drive continuous improvement initiatives across the business • Challenge the status quo to deliver transformational change Qualifications: 1. Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred). 2. 5+ years of management experience. 3. Proven experience in market segmentation, go-to-market strategy development, and business growth. 4. Strong analytical and strategic thinking skills. 5. Excellent communication and leadership abilities. 6. Ability to work collaboratively with cross-functional teams. Requirements For A Successful Application: Key Performance Indicators • Segment P&L performance • Establish a segment approach to winning • ROI. Return on the investment made in the segment • Cross sell and acquisition conversion • Revenue and margin growth for the segment • Reduction of customer churn Competency Profile • Proven experience in market segmentation, go-to-market strategy development, and business growth. • Strong analytical and strategic thinking skills. • Excellent communication and leadership abilities. • Ability to work collaboratively with cross-functional teams. • Excellent commercial focus, balancing vision with pragmatism to create growing profitable, market-leading strategies • Ability to lead virtual teams and represent the Business, both internally and externally • Ability to convincingly engage with all levels within the organisation • Ability to manage detail Others: eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. #eirforall CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Talent Acquisition Business Partner
About This Role: eir is currently searching for Talent Acquisition Business Partner (TABP) to join our Recruitment team on a 12 month FTC. The TABP acts as a strategic liaison between the HR team and business units, ensuring alignment of recruitment strategies with organisational goals. They will leverage the market insights and data to drive talent acquisition efforts, enhance the candidate experience and support hirinf managers in achieving their staffing objectives. Why This Role: At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and motivation, and a fantastic future. If you have recruitment experience, are passionate about identifying and attracting top & diverse talent, and enjoy a fast-paced and dynamic environment, we'd love to meet you! Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers. Expectations From The Role: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Client Services Manager
About This Role: The mission of eir evo is to be the best technology partner for our customers by providing advanced IT / Networking solutions that enable their businesses to achieve exceptional levels of mobility, agility, efficiency and competitive advantage. A key component to this is the delivery of excellent service and operational performance across eir evo. This is a key role within the Service organisation. Why This Role: The nature of the solutions that we now sell to clients requires continuous management from the perspective of managing the service contract, on-going project delivery and continued revenue growth within the solution sets that we deliver. The solutions are more than just technology components – they are underpinned by complex over-arching SLAs combined with the support of a set of professional services to continue to grow the solution and advise the customer on the best way to facilitate their business with eir as a partner. Solution focused selling prompts a need for professional client focused solution management to: · Manage at the solution programme level – which contains many components that cross multiple solution areas both internal and external to eir. · Focus on quality and completeness of overall solution · Co-ordinate internal and external technical resources across solutions · Ensure compliance with customer contracts · Evolve the solution to continue to meet client needs · Drive Continuous improvement for the customer · Grow the eir evo business within the client by continuing to provide value through our service and solutions The client service manager is the main point of contact between eir and the client throughout the lifecycle of our solution-based SLA, and co-ordinates related activity across all areas of eir evo and the broader eir group and third parties. Expectations From The Role: · Clearly define, communicate and manage the scope, benefits and time-scales of all SLAs associated with programmes delivered to the client · Responsibility to ensure the satisfaction of the customer’s stated and implied needs · Maintain a focus on the quality of deliverables to meet SLA objectives · Support to pre-sales process (meet customer/ advise on tender response doc/provide high level plan for implementation of project) · Directly contribute to revenue growth within a client and/or solution that is being managed · Maintain a working knowledge of eir’s strategic objectives and target solution areas · Be recognised by the client as an advisor in the context of the solutions that we offer and the business benefits to the client – aim to become a trusted advisor for our clients · Developing detailed processes to manage all elements of an SLA, liaising with suppliers, managing 3rd party involvement, managing customer relationship through execution phases etc. · Work to continuously improve the service that we supply to our clients both from an internal and external perspective – for example, take learning’s from the service we provide and identify improvements that is communicated to the relevant people within eir – work to get these improvements adopted and executed to the clients benefit. · Ensuring billing is correct, service is set up, design implemented and properly managed · Project manage virtual teams and deliver business solutions against agreed timelines – either as part of an agreed change control process or new business development · Act as a mentor for other team members either as a direct manager or to support other members that need to develop in areas that you have strengths in · Support the ongoing development of the business opportunities · Analyse deviations from forecast, targets and predictions and generate contracted and standard reports · Build and maintain relationships within key areas across eir e.g. networks, product management, sales channels, finance, wholesale, credit management, IT, billing, legal, regulatory and compliance where necessary · Work with the business Development, Design, Delivery and Portfolio to ensure effective on-boarding of projects and setting of customer expectation · Explore ways to enhance and develop additional project-related opportunities to expand scope and revenue opportunities for eir within the customer base · Manage all elements of our complex SLA solutions which combines interfacing with relevant parts of eir and third parties. · Directly manage partners that are part of an SLA – both in relation to SLA commitments backed-off to the partner and also with a view to maintaining and continuously improving a positive relationship with the partner · Liase with external customers including OLOs and MNOs where necessary · Contribute positively to the overall team culture and vision · Manage own personal development effectively · Contribute to the definition of the strategies we will use to achieve our operational day-to-day support needs. · Build relationships and processes with relevant internal functions to provide an overall integrated support function for the customer as well as external 3rd parties where relevant · Effective time management including allocation of time to appropriate activity to track contract profitability and change control · Provide customer focused leadership within the eir evo leadership team and across the company · To maximise personal contribution to the eir evo management team: Contribute to the teamwork within the eir evo Team: i. Support other team members in the achievement of their key objectives ii. Actively mentor middle managers on issues of strategy and performance Act as a role model and ambassador for the eir values Personally contribute to communication of direction and performance in the business at all levels Promote knowledge sharing on key issues · Role-model a performance management culture – 100% on time completion of objectives & development plans Requirements For A Successful Application: · Qualifications – Business/Science Degree/ /Equivalent · Experience - minimum 10 years industry experience designing and managing delivery of solutions in a telco environment · Industry Background – ICT/Consulting/SI · Managing external vendors Competencies Business Competencies · Results Focus (3) · Customer Focus (4) · Strategic Perspective (3) · Innovation (3) People Competencies · Leadership (3) · Coaching and Development (3) · Influencing and Winning commitment (3) · Oral & Written Communication (3) · Interpersonal Skills (3) · Teamwork (3) Others: Key Performance Indicators: · SLA Metrics · Contract Profitability · Revenue Assurance · Customer satisfaction metrics We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Delivery Manager
About This Role: Following a period of continual growth, we are excited to be recruiting a Service Delivery Manager to join a larger dedicated team. The role is a senior position working on a client site and reporting directly to the eir evo Head of Service Delivery. Why This Role: As we continue to expand, we're offering an exciting opportunity for an experienced Service Delivery Manager to take on a senior position within a growing and committed team. This role is based at a client site and plays a key part in maintaining strong service standards, with direct reporting to the eir evo Service Owner. It’s a solid next step for someone looking to shape service excellence in a dynamic environment. Expectations From The Role: • Monitor our overall Service Delivery Metrics, including, Service Levels, Incidents, process and change management and instigate appropriate actions to address any issues or non-conformance. • Ownership of Ticket Management and performance of Team • Ensure all agreements are confirmed and understood within the Client SLAs and manage service delivery in line with these deliverables and the associated key performance indicators (KPIs) and key Risk indicators (KRIs). • Ensuring that proactive measures are in place to improve the quality of service that is being delivered. • Work to continuously improve the service that we supply to our clients both from an internal and external perspective • Maintain and monitor performance Levels for all ICT operations, controls and processes to ensure a high level of customer satisfaction. • Attend Monthly / Quarterly Review meetings with the assigned client/s, providing report dashboards as input to Service Level Reviews. • Manage a team of enthusiastic, skilled technicians ensuring the smooth efficient and effective delivery of systems support services. • Comply and adhere to key support processes within an ITIL Framework. • Foster a working environment of continual service improvement. • Develop and maintain support documentation in accordance with company standards. • Delivery of IT services in line with security best practices. • Take ownership of major incidents, ensuring successful closure, effective communication and post incident review. • Provide regular and accurate management reporting on IT Service performance • Work closely with all partner vendors to ensure compliance and regulatory requirements around training and service delivery are met Requirements For A Successful Application: • 8 – 10 years’ experience working in a large IT Organisation. • Strong technical background of benefit. • Proven commercial experience and awareness. • Service Delivery Management capabilities in particular service level management, incident management, change management and performance management. • Proven experience in a client facing position. • Min 8 -10 years’ experience managing a technical team. • Hold an ITIL v3/v4 Foundation certification in Service Management • In-depth knowledge of IT Service Management (ITSM) processes Incident / Problem / Change etc. • Significant experience of Stakeholder and Customer Relationship Others: Team Management • Ability to mentor, guide and support a team of skilled technicians • Excellent interpersonal, written, and verbal communication skills in English • Problem Solving / Analytical Skills • Strong Communication & Presentations Skills (Oral & Written) • Works well independently and as part of a team We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Retail Sales Consultant
About This Role: As a Retail Sales Consultant at eir, you will be a face of our brand—engaging with customers to understand their needs and providing tailored broadband and mobile solutions that exceed expectations. In this dynamic retail role, every interaction is an opportunity to represent eir’s values, grow our customer base, and contribute to the success of your store. Enjoy earning a monthly salary along with additional earnings from our attractive commission structure. If you’re a people person with a passion for tech and a drive to hit targets, we’d love to hear from you. Why This Role: This is more than just a retail job—it’s your chance to build a career in an exciting and fast-paced industry. As a Retail Sales Consultant, you’ll: Others: At eir, we’re committed to offering more than just a job. It’s about creating meaningful connections, building a fulfilling career, and contributing to a brighter future for our customers and employees. If you’re ready to start your career with one of Ireland’s leading telecommunications companies, we’d love to hear from you! We value diversity and inclusion at eir and are committed to providing equal opportunities for all. If you need any adjustments during the application or interview process, please let us know. eir for all CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Digital Advisor
What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. In this role, you will:
