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Graduate IS Technical Support Officer

Kilkenny County CouncilKilkenny€36,474 per year

A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.

16 days agoFull-time

Respite Support Worker

Enable IrelandKilkenny€35,070 - €42,440 per year

Overall Purpose of the Post: The purpose of the role is to work as a member of the team providing respite and home support services, in all Enable Ireland locations across Carlow and Kilkenny. To work with the children/young people through a person centred approach to meet their identified needs during their stay in active partnership and in line with the needs and wishes of each child and family. This post will involve week day/after school hours and weekend work. Duties and Responsibilities • Help create an atmosphere which is inclusive and promotes each child’s participation in terms of choice, and decision making and in which each child is enabled to reach their highest level of independence. • Assist in implementing agreed programmes of care for each child, ensuring that each individuals varying needs are met in a way that promotes dignity and respect for the person. • Work with the respite manager to help ensure that each person is enable to participate in day to day activities in the home and community, and in leisure activities in the home and in the local community which reflect their choice and interest. • Work with the respite manager to help ensure that each person is enabled to carry out therapy, education, etc. in the service. • Work with the respite manager to ensure that special equipment is used appropriately and maintained. • Be familiar with the health and medical needs of each individual and ensure that these needs are met. • Help ensure that a healthy diet is provided, taking into account any special dietary requirements and requests. • Respite staff will be expected to display appropriate sensitivity while working closely with families and service users. • Providing assistance to children with personal care including intimate personal care. • Accompanying children on outings/leisure activities within the community. • Facilitating children’s involvement in their local community by sourcing and arranging appropriate community based activities. Administration • Become familiar with all Enable Ireland’s Guidelines, Policies and Procedures and under the direction of the respite manager ensure their implementation. • Report and record any incident however minor that may happen. • Account for all petty cash monies on routine receipts if appropriate. • Assist in the administration of medication where applicable. • Ensures that all records and technical data are up to date and available. • Ensures strict compliance with health and safety standards. Staff • Ensure that high professional standards are maintained at all times and in all aspects of work. • Be supportive of other staff, so as to work effectively as a team. • Add value to the service. Planning and Organising of Activities and Resources • The Respite Support Worker will in conjunction with the respite manager and the team assist with the implementation of Individual Programme Plans/Respite Programme, including play activities to promote and encourage the social, emotional and cognitive development which targets the individual needs of the child. • Have direct responsibility for the care and hygiene standards within the respite area. • Ensure that equipment, toys and furniture are maintained in good order; any breakages/damage must be reported to the line manager immediately. • Record and report on a daily basis any contact messages, etc. to the line manager promptly. • Act as bus escort in the transportation of children to/from home or to any other venue, as requested by the line manager and to also assist in the planning of daily activities/excursions. • To take responsibility for the service users personal belongings, ensuring that they go home with them. • Understands the importance of time management for themselves in particular by organising their assigned caseload effectively on a daily basis. • Maintaining a disciplined and professional level of performance even under sustained or situational pressure. • To provide challenging and enjoyable experiences, so that all children can grow and develop as competent learners within a loving and nurturing environment. Service Delivery & Initiative • To work in partnership with service users, parents, families/carers and others, as appropriate, to address the needs of the service user. • To maintain the person’s and family’s right to a relationship of mutual trust, privacy, confidentiality and responsible use of information, especially in regards to new GDPR regulations. • Have the functional and technical knowledge and skills to make a meaningful contribution to the service. • Striving to achieve quality results at all levels of the service in line with the European Foundation for Quality Management (EFQM), as adopted by Enable Ireland. • Takes initiative to move the service forward and shows a willingness to try out new ideas under supervision that add service delivery value. • Is committed to achieving evidence-based goals and the continuous improvement of the service. • Shows evident enthusiasm and a high level of motivation in their work and in completing projects. Building and Maintaining Working Relationships/Team Working • Ensures that all interaction with service users is approached with dignity, respect, equality and incorporates choice. • Forms strong working relationships across all areas of the service; built on a common understanding. • Demonstrates a supportive and reciprocating work style, including strong empathy with service users. • Communicates effectively with parents of service users, so as to provide a children and family-centered service. • Attend and actively participate in any relevant Respite Team meetings. Participate in training and developmental opportunities, as identified and agreed, to the benefit of both themselves and the service. Support and contribute to research initiatives, as required. • A flexible shift system will operate. Integrity & Decision Making • Holds an appropriate and effective set of professional values and beliefs and behaves in line with professional standards as set down by Enable Ireland and relevant professional bodies. • Ensure delivery of a quality service to each individual, providing personal assistance in all aspects of everyday living skills, carrying out any duties necessary to ensure the comfort and hygiene of the service users. • Makes decisions in a well-judged and timely manner, bringing all relevant information to bear. • Uses logical analysis to break complex problems into their component parts. • Promotes and consistently supports the demonstration of evidence-based service delivery. • Direct involvement in risk assessment and managing child protection in conjunction with the Designated Person. This description is not restrictive and the post holder may be required to carry out other duties as requested by the Respite Manager. To minimise exposure to breaches of GDPR, strict compliance is required in the course of carrying out the duties of this job and working with others. This will include but is not limited to compliance with Enable Ireland’s suite of GDPR Policies & Procedures, attending all GDPR Training sessions and ensuring personal responsibility for implementing safeguards and measures as directed. Terms & Conditions: Responsible to: Respite Manager Probation: A probationary period of 6 months applies, wherein three probationary meetings will take place to review your performance and suitability for appointment. The probationary period may be extended or terminated for any reason at Enable Ireland’s discretion. Salary: The current salary scale for this post is €35,070 to €42,440 pro rata per annum Annual leave: Annual leave entitlement is 30 days pro rata per annum and proportionately less for less than 12 months service. Pension Scheme: Enable Ireland operates a contributory pension scheme which all employees may join following their start date. Medical: The successful candidate will be required to undergo a medical assessment. Garda Clearance/Police Clearance: These will be required for all prospective employees/colleagues who will undertake relevant work or activities relating to children or vulnerable persons. Sick Pay:(If applicable) All periods of sickness exceeding two days must be medically certified. Weekly medical certificates are required thereafter. The Company reserves the right to have you examined by its own Doctor after 3 months continuous sick leave. Upon completion of 6 months continuous service with the Company sick pay will be as follows: Full pay less social welfare for the first 13 weeks of sickness in any 12 month rolling period and half pay less social welfare for a further (13) weeks of sickness absence in the same 12 month rolling period. Previous service tenure on a CDNT, which was managed by Enable Ireland as Lead Agency, and/or inwards secondment to Enable Ireland, qualifies for eligibility of Enable Ireland’s sick pay benefits as outlined in the Enable Ireland Sick Leave Policy.

25 days agoFull-timePermanent

Sr Product Strategic Manager

GlanbiaKilkenny

Senior Product Strategic Manager, Functional Dairy Glanbia - Dairy Nutrition Join this dynamic team focused on delivering better nutrition for every step of life’s journey The Opportunity A vacancy has arisen for a Senior Product Strategic Manager, Functional Dairy  EMEA , on a  permanent  basis. The position is responsible for driving growth through development and implementation of global product strategies for the Healthy Snacking portfolio, to include P&L performance and optimizing resource and asset utilization. This person is the key link between supporting existing business and developing future growth, the Sr. Manager for Healthy Snacking will lead and liaise with cross-functional teams internally and externally to effectively manage day-to-day needs and deliver on longer range initiatives and strategies. If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply! Where and how you will work  The opportunity will be based in Kilkenny  with hybrid working arrangements available which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, competitive salary. About Glanbia Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.

28 days agoPermanent

Textile Department Manager, Waterford And, Contract

Dunnes StoresKilkenny

We are Ireland’s largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.  We currently have a number of Textile Department Managers in our stores in the Waterford and Kilkenny region. The primary job function of the Department Manager is to take accountability for their department, ensuring the delivery of exceptional customer care, operational standards to maximise sales and profitability, whilst maintaining costs and controlling stocks. Inspiring performance of team through coaching to deliver outstanding results and customer service. The successful candidate will have the following responsibilities: Key Responsibilities: If this sounds like the job for you, please apply now and tell us why you would be perfect for this challenging and rewarding role! Dunnes Stores is an Equal Opportunities Employer

30+ days ago

Store Employee, Macdonagh Junction

Dunnes StoresKilkenny

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offering all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter & Greene Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to in one of the most dynamic retailers in Ireland. We are currently looking to recruit store employees into a variety of different roles in our stores, these include working in Food or Fashion & Homewares, or within our Deli or restaurants. Store Employee roles have varying start times across the day, with some starting very early in the morning. All our store employees have excellent product knowledge, provide outstanding customer service, and above all else are passionate about retail. Suitable candidates should have some experience of working in a customer facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. As a member of our store team you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment aswell as promoting our unique brand. Key Skills · Customer Service · Product Knowledge · Cash Handling · Visual Merchandising · Hygiene, Health and Safety · Knowledge of HACCP Dunnes Stores is an equal opportunities employer

30+ days ago
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