Jobs in Waterford city
Sort by: relevance | dateComplaints, Case Management and High Profile Escalations Coordinator
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Complaints, Case Management and High Profile Escalations Lead, the Complaints, Case Management and High Profile Escalations Coordinator will support the management of aspects of customer service for UÉ including customer case management, complaints management and customer administration. Main Duties and Responsibilities: • Support the implementation of KPIs to ensure quality and consistent performance of the Customer service team (e.g., PAF metrics) • Support the team track performance levels regarding all Escalations, Complaints, FOI and HP Complaints for non-domestic and domestic customers • Support the management of the end-to-end customer complaints capability within Uisce Éireann, including the processes around complaint classification and escalation • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores • Support the management of the Customer Experience team to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolutions • Participate in rollout of new/refined processes and training material • Support the delivery of CRU and other regulatory requirements in relation to complaints, escalations and FOI. • Support the management contact quality programme and conduct regular voice of the customer sessions with front line advisors • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility group • Support the on call rota if required. General Duties and Responsibilities • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • Min 1 year relevant Experience in a similar role in the water, utilities or similar industries is desirable • Experience working with AI tools and technologies is desirable. • Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team • Proven effective time management skills with the ability to prioritise and remain focused • Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner • Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook • Ability to set up ongoing processes and procedures to collect and review information • Proven experience in demonstrating respect and professionalism in work and complying with organisational policies • Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary • Proactively identifying new areas of learning and using newly gained knowledge and skills on the job • Track record in completing tasks with guidance to support customers and/or communities • Striving for quality and ensuring consistent high standards of work • Experience in following safety rules, contributing to a safe working environment The closing date for receipt of applications for this vacancy is 09/04/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Operator/Operative
Uisce Éireann is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland. Our mission is to ensure all our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. The Water/Wastewater Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule. The Water/Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water/Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible. The Water/Wastewater Network Maintenance & Repair Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe manner. Out of hours working will be required and appropriate overtime and standby rates will apply. *We are currently recruiting for Operators/Operatives in to fill current vacancies in Limerick and are also looking to add to a panel for future vacancies. Applications from neighbouring counties will be considered that are within a commutable distance and please note that roles will operate across county boundaries. Applications will be considered for vacancies that arise in the next 12 months and all applications will be considered for the three roles above. Full job descriptions are provided below. Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner. This is advertisement will remain open until further notice. ** Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640. The Role:Water/Wastewater Treatment Operator The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. The Water/Wastewater Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule. The Water/Wastewater Treatment Operator shall provide appropriate cover for other Treatment Operators at any of the assigned Treatment Plants or assets as required. Out of hours working will be required and appropriate overtime and standby rates will apply. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Retail/Sales Assistants
Looking to work with us? Apply in store with C.V - *Must be available weekdays/ weekends* or send CV and cover letter to info@artnhobby.ie
Support, Strategy Management and Investment Analysis
Salary: €42,645-€63,530 per year *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role 4th Floor Mathew House, Fr. Mathew Street, Street, Cork, T12 TN56 Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86 Vacancy Description Support, Strategy Management & Investment Analysis (Investment Analysis) LEVEL 7 Specified Purpose Contract, Part Time (0.6 FTE – 21 hours per week) *The specific purpose of this contract is the cover a maternity leave (approximate end date January 2027) Closing Date: Thursday, 16th April 2026 at 3pm Fáilte Ireland invites applications for the position of Support, Investment Analysis Team within the Strategy Management & Investment Analysis Division. The role will report to the Officer, Investment Analysis within the Strategy Management & Investment Analysis Division. Job Purpose Selection Process Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.
Support, Strategy Management and Investment Analysis
Salary: €42,645-€63,530 per year *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role 4th Floor Mathew House, Fr. Mathew Street, Street, Cork, T12 TN56 Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86 Vacancy Description Support, Strategy Management & Investment Analysis (Investment Analysis) LEVEL 7 Specified Purpose Contract, Part Time (0.6 FTE – 21 hours per week) *The specific purpose of this contract is the cover a maternity leave (approximate end date January 2027) Closing Date: Thursday, 16th April 2026 at 3pm Fáilte Ireland invites applications for the position of Support, Investment Analysis Team within the Strategy Management & Investment Analysis Division. The role will report to the Officer, Investment Analysis within the Strategy Management & Investment Analysis Division. Job Purpose Selection Process Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.
Post Office Clerk & Medicine Counter Assistant
We’re looking for a friendly, adaptable team member to work across our Ballinlough Post Office and our O’Sullivans Pharmacy locations in Douglas and Bishopstown. This is a 3‑day‑per‑week position, ideal for someone who enjoys variety in their workday and thrives in a customer‑focused environment. Experience is an advantage, but not essential — full training will be provided. What We’re Looking For If you’d like to join a community‑focused business with fantastic colleagues, we’d love to hear from you. Apply with your CV to lorraine@osullivanspharmacy.ie or apply through this site.
Business Development Executive
Key Responsibilities: - Sales Generation : Proactively seek out and engage potential pharmacy customers, presenting and promoting the Uniphar wholesale offering. Maintain existing customer base through service excellence. -Finger on the pulse approach : to driving service with a passion for dealing with customers. -Target Achievement : Meet or exceed sales targets and quotas through effective sales strategies. - Product Knowledge: Maintain in-depth knowledge of the company’s products/services to effectively address customer inquiries and overcome objections. - Market Analysis : Keep abreast of market trends, competitor activities, and customer needs to identify new sales opportunities. -Store Colleague Training : Provide training to store staff to ensure they are confident to use our systems. -Customer Support: Provide post-sale support and ensure clients receive excellent service throughout the customer journey. -Team Collaboration: Work closely with the wider Uniphar teams to offer a full solution to all customers. QUALIFICATION & EXPERIENCE
Driver
Main purpose of the role: Responsible for ensuring the efficient and professional delivery of customer€,,s online/telephone shopping orders. Interact with each customer with great pride, passion and care. The ideal candidate will have/be: Previous experience as a delivery driver is desirable Full clean driver€,,s licence is essential Excellent organisational and time management skills Excellent communication skills Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Deliver customer€,,s online/telephone shopping orders to different addresses in a specified region Load, unload, prepare and operate a delivery vehicle Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.
Butcher
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €460+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.40• €19.25 (Unsocial Hours) • €23.10 (Overtime/Sundays) • €30.80 (Bank Holiday) Year 2 • Basic Rate €16.20 • €20.25 (Unsocial Hours) • €24.30 (Overtime/Sundays) • €32.40 (Bank Holiday) Year 3 • Basic Rate €16.90 • €21.13 (Unsocial Hours) • €25.35 (Overtime/Sundays) • €33.80 (Bank Holiday) Year 4 • Basic Rate €17.90 • €22.38 (Unsocial Hours) • €26.85 (Overtime/Sundays) • €35.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
