Jobs in Derry
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Mystery Shoppers - Required Nationwide! Looking to earn an extra income? Would you like to earn cash while you shop? Customer Perceptions are recruiting Mystery Shoppers across Ireland. Flexible working hours are available to suit your needs. All you need is: ✅ Good observational skills ✅ The ability to recognise outstanding customer service ✅ A strong grasp of written and spoken English Click Apply Now to submit your application today! Don't have a current CV? No worries - Just click Apply Now and upload your letter of introduction through the cv section OR Click HERE to view the JobAlert.ie CV templates section and build your CV today! 🛑 IF YOU DO NOT RECEIVE A RESPONSE WITHIN 4 WORKING DAYS OF SUBMITTING YOUR APPLICATION PLEASE DOUBLE-CHECK YOUR SPAM OR JUNK FOLDER 🛑
Grounds Maintenance Skilled Operative
Undertake horticulture, gardening, ‘heavy’ plant operation and general grounds maintenance works in Council facilities, public parks, sports grounds and similar open spaces, to the standards required. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. If and as required, deal with on-site complaints and queries or refer to your line manager as necessary. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. PLEASE NOTE: Only application forms containing all the information which has been sought will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form, however Desirable Criteria may be used. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. A reserve list may be established in order to fill future permanent and temporary posts that may arise for another similar vacancy within the following 18 months. Should a similar post become available within this time period, the post may be offered to those candidates on the reserve list, in order of merit, without the requirement for a further interview. The post may be offered on a full-time, part-time, permanent, temporary or fixed-term basis.
Healthcare Assistant
What we Offer The base hourly rate for this role is €16.22 – €18.03 per hour , depending on experience. Sunday - from €24.33 p/h Public Holidays - from €32.44 p/h The current pay scale is subject to a 2% salary rate increase in 2026, aligning with the recent WRC interim agreement aimed at enhancing pay adjustments within Section 39 organisations. Paid inter-client mileage Sick pay scheme Maternity and paternity pay scheme Excellent working conditions Holiday pay at a rate of 8% of hours worked. PRSA Pension scheme available Bike to Work Scheme Employee Assistance Service A commitment to the on-going training and development of all employees. Overall Purpose of Job -The purpose of the role is to enable the Members to achieve maximum independence in all aspects of daily living, by providing assistance in one or more of the following areas: personal care, domestic assistance, social and educational assistance, travel and companionship. -Role takes place in the homes and communities of our Members. Liaison There are several key relationships, which should be fostered and developed for the successful implementation of this role. Liaise and coordinate with other identified Home carers as required and maintain close communication with the ALS Coordinator / Scheduling staff . Training and Qualifications, required Full Major Award at QQI Level 5 in either Community & Health Services, Health Service Skills or Healthcare Support or other relevant qualification and a commitment to complete the major award. · Experience of working with people in a caring role ( essential) · Be reliable, trustworthy, and always maintain confidentiality · Demonstrate excellent communication skills with a good level of spoken and written English · Full driving licence with access to own vehicle ( essential) · Willing to drive service user's vehicle (preferred) . Behaviours · Person centred approach · An ability to build strong relationships · Strong customer service focus · Flexible approach to work · High level of confidentiality Competencies · Communicating and Influencing · Motivating and Empowering · Planning and Organising · Quality and Customer Focus and Accountability CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Caretaker
Key Responsibilities: To work within all relevant Triangle policies and procedures, legislation, best practice and regulation relevant to the role To undertake an agreed schedule of daily and periodic cleaning of designated communal areas to include litter picking across communal areas as required. To ensure all agreed health and safety checks are completed in a timely manner including public liability insurance walk-arounds To conduct periodic testing and visual inspection of the relevant safety equipment such as fire alarm systems, smoke detectors and firefighting equipment as appropriate To maintain agreed systems in relation to keys including acting as a key holder in the event of an emergency if required To oversee and monitor effective operation of the CCTV systems (where installed) To oversee and monitor effective operation of all communal facilities, equipment & services (such as heating, lighting etc) to include changing light bulbs and tubes as required To keep all communal areas free of unwanted waste, rubbish and graffiti To ensure the safe use, storage and maintenance of work equipment such as vacuum cleaners and cleaning replenishing stock as required To report all property maintenance issues/repairs to the Property Services Officer/maintenance department To effectively liaise with Building trades contractors, including the Association’s Measure Term Contractor, arranging access etc as required To undertake any appropriate property maintenance duties such as minor repairs to fixtures, decorating tasks or suchlike To deal with waste collection including leaving out bins as required and maintaining the bin store area Reporting of specific housing issues, especially abandoned or neglected properties to the housing officer NB: Specific duties will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting Triangle by undertaking any related responsibilities which are commensurate with this grade. The post holder is always bound to observe the strict rules of confidentiality applicable to work in this Directorate in accordance with the General Data Protection Regulation of 2018. Job Description and Person Specification Working Relationships: The Scheme Supervisor will need to establish and maintain effective working relationships with the following; • The Housing Manager and Assets Manager • Housing Officers, Good Relations Officers and Property Services Officers • Colleagues in other departments organisation-wide • Internal and external customers, suppliers, visitors and stakeholders PERSON SPECIFICATION: Experience • A minimum of 12 months experience carrying out a cleaning or caretaker role in a similar environment • Experience of undertaking health & safety checks • Experience of assessing property repairs for escalation and follow up • A valid driving licence and access to a car or can demonstrate mobility to carry out the functions of the post Education/Training Desirable: • Relevant cleaning/caretaker qualification or evidence of formal training in this area Skills and Abilities • A confident communicator who delivers high levels of customer service to all internal and external customers • Excellent organisational skills and time management • Flexible approach to working and adaptable to change • The ability to work on own initiative as well as part of a team • Ability to escalate issues to the Housing Officer as required Specific Knowledge • An awareness of Data Protection regulations inclusive of the GDPR (2018)
Lecturer, Hairdressing
PART-TIME LECTURING AT NWRC The College is currently seeking applications from interested individuals to join a Part-time Lecturers' Register to assess student needs, plan and prepare teaching and learning programmes for groups and individuals and manage the learning process within the classes you are assigned. If you are successful at interview, you will be placed on a panel and contacted if and when work becomes available. There is no guarantee of work however if work becomes available the hours of work will vary based on the demands of the College. CONTRACT INFORMATION Payment will be based on the hours worked at the rates of pay indicated below. Successful candidates may be required to work at any of the College's Campuses. Rates of Pay are based on the level of course taught, ie courses above National Certificate - £44.04; courses above the level of GCSE - £37.73; courses at GCSE or lower - £27.91. DISABILITY CONFIDENT EMPLOYER The College welcomes applications from applicants with a disability. Applicants with a disability are encouraged to visit the College website at https://www.accessable.co.uk/ which provides accessibility information on College facilities. SAFEGUARDING & EQUAL OPPORTUNITIES The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position and a check will be carried out against the Barred List for Children. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community.
Lecturer, Science
PART-TIME LECTURING AT NWRC The College is currently seeking applications from interested individuals to join a Part-time Lecturers' Register to assess student needs, plan and prepare teaching and learning programmes for groups and individuals and manage the learning process within the classes you are assigned. If you are successful at interview, you will be placed on a panel and contacted if and when work becomes available. There is no guarantee of work however if work becomes available the hours of work will vary based on the demands of the College. CONTRACT INFORMATION Payment will be based on the hours worked at the rates of pay indicated below. Successful candidates may be required to work at any of the College's Campuses. Rates of Pay are based on the level of course taught, ie courses above National Certificate - £44.04; courses above the level of GCSE - £37.73; courses at GCSE or lower - £27.91. DISABILITY CONFIDENT EMPLOYER The College welcomes applications from applicants with a disability. Applicants with a disability are encouraged to visit the College website at https://www.accessable.co.uk/ which provides accessibility information on College facilities. SAFEGUARDING & EQUAL OPPORTUNITIES The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position and a check will be carried out against the Barred List for Children. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community.
Lecturer, Barbering
PART-TIME LECTURING AT NWRC The College is currently seeking applications from interested individuals to join a Part-time Lecturers' Register to assess student needs, plan and prepare teaching and learning programmes for groups and individuals and manage the learning process within the classes you are assigned. If you are successful at interview, you will be placed on a panel and contacted if and when work becomes available. There is no guarantee of work however if work becomes available the hours of work will vary based on the demands of the College. CONTRACT INFORMATION Payment will be based on the hours worked at the rates of pay indicated below. Successful candidates may be required to work at any of the College's Campuses. Rates of Pay are based on the level of course taught, ie courses above National Certificate - £44.04; courses above the level of GCSE - £37.73; courses at GCSE or lower - £27.91. DISABILITY CONFIDENT EMPLOYER The College welcomes applications from applicants with a disability. Applicants with a disability are encouraged to visit the College website at https://www.accessable.co.uk/ which provides accessibility information on College facilities. SAFEGUARDING & EQUAL OPPORTUNITIES The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position and a check will be carried out against the Barred List for Children. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community.
Lecturer, Beauty Therapy
PART-TIME LECTURING AT NWRC The College is currently seeking applications from interested individuals to join a Part-time Lecturers' Register to assess student needs, plan and prepare teaching and learning programmes for groups and individuals and manage the learning process within the classes you are assigned. If you are successful at interview, you will be placed on a panel and contacted if and when work becomes available. There is no guarantee of work however if work becomes available the hours of work will vary based on the demands of the College. CONTRACT INFORMATION Payment will be based on the hours worked at the rates of pay indicated below. Successful candidates may be required to work at any of the College's Campuses. Rates of Pay are based on the level of course taught, ie courses above National Certificate - £44.04; courses above the level of GCSE - £37.73; courses at GCSE or lower - £27.91. DISABILITY CONFIDENT EMPLOYER The College welcomes applications from applicants with a disability. Applicants with a disability are encouraged to visit the College website at https://www.accessable.co.uk/ which provides accessibility information on College facilities. SAFEGUARDING & EQUAL OPPORTUNITIES The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position and a check will be carried out against the Barred List for Children. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community.
Customer Services – Customer Care
SECTION 1.0: JOB DESCRIPTION This job description sets out the scope of the role of a Customer Services in the Customer Care Department at MCL Insurance Services (Ireland) Ltd, together with the main duties of the post at the date when it was completed. It does not include or define all the tasks which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out duties as required by their line manager. SECTION 2.0: REPORTING TO Quality Control and Customer Care Manager. SECTION 3.0: LINE REPORTS None. SECTION 4.0: SCOPE OF ROLE To oversee all matters relating to Complaints and ensure the company follows all regulatory requirements when dealing with and handling complaints. You will ensure the business is fulfilling its obligations with regards to the regulatory requirements. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will also oversee all matters relating to telephone calls received through the cancellation line. SECTION 5.0: LOCATION The position will be office based although there may be a requirement to attend training courses from time to time. SECTION 6.0: MAIN RESPONSIBILITIES 6.1 Administration 6.1.1 Check thoroughly all documentation before dispatch, ensuring queries are raised and amendments completed. 6.1.2 Send emails on a daily basis. 6.1.3 Handle all complaints. 6.1.4 Ensure, at all times, that interactions with customers, verbally or in writing, comply with the requirements of the Financial Conduct Authority (FCA), Central Bank of Ireland and Data Protection Act. 6.1.5 Check quote system for accuracy. 6.1.6 Handle all underwriting referrals generated within the Contact Centre. 6.1.7 Work with the Compliance Officer to make sure that all bulletins are returned and filed in the bulletin folder. 6.1.8 Complete a daily workflow sheet and give to your immediate line manager at the end of each day. 6.1.9 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.1.10 Review Trustpilot scores monthly and report the results to management. 6.1.11 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.2 Training 6.2.1 Highlight areas of good practice that can be implemented across the business. 6.3 Customer Care 6.3.1 Handle complaints arising within the Contact Centre and Processing department 6.3.2 Handle all written and emailed complaints. 6.3.3 Handle all complaints arising from Trustpilot. 6.3.4 Handle complaints received from the Financial Ombudsman and liaise with Supervisor and Management for all such complaints. 6.3.5 Ensure that all complaints are handled and administered in line with the complaint’s procedure. 6.3.6 Ensure that our dealings with customers are in line with the company’s Treating Customers Fairly (TCF) standards. 6.3.7 Handle all calls received through the company cancellation telephone line. 6.4 Health & Safety 6.4.1 Compliance with Health & Safety policy and procedures. 6.5 General 6.5.1 Ensure that you maintain up to date product knowledge and attend all training sessions as and when required. 6.5.2 To attend any staff meetings as and when required. 6.5.3 Ensure compliance in all activities in accordance with the Company’s Equal Opportunities Policy. 6.5.4 Conduct all activities with confidentiality and in accordance with the requirements of Data Protection Legislation. 6.5.5 To devise and deliver any requisite training within your remit for all staff. 6.5.6 Undertake any other duties or as required, that are within the competence of the post holder and conducive to the effective delivery of the role. SECTION 7.0: ESSENTIAL QUALIFICATIONS AND EXPERIENCE • Minimum of 2 passes at GCSE at Grade ‘C’ or above, or equivalent / higher qualifications (including English Language and Maths related subject). • Excellent communication skills both written and verbal. • Experience and proven knowledge of Call Handling Systems. • Excellent knowledge of Complaints handling, FSA and TCF rules & regulations. • Excellent working knowledge of claims handling processes. • Able to demonstrate a high level of confidentiality. • Minimum of 1 years’ experience in Personal Lines or minimum of 2 years relevant experience of handling complaints within a customer-based environment. • Excellent and proven decision-making skills • Desirable: Working towards III exams. SECTION 8.0: KEY BEHAVIOURS • Bright, highly self-motivated and driven • Ability to solve problems quickly and completely • Team Player • Must be very security conscious • Reliable, flexible, and co-operative • Diplomatic and tactful • Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence. SECTION 9.0: CONFIRMATION AND SIGNATURE I am aware of the roles and responsibilities expected for the position of Customer Services – Customer Care and the qualifications and skills required to perform the duties as expected.
Cleaning Operative
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at our Woven River Court site, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company. Working Pattern: Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
