Jobs in Dublin
Sort by: relevance | dateExperienced Mixologists/bar Tenders, Full And
Mixologists & Bar Tenders Are you passionate about cocktails, specialty drinks and providing an unforgettable bar experience? Our bar at the 4* Grand Hotel, Malahide is looking for a talented Bar Tender to join our friendly team. Now under the management of FBD Hotels & Resorts , the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to the attractions of Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways. The hotel features 203 luxurious bedrooms, elegantly decorated in a contemporary yet classic style, with many offering stunning sea views. Guests can enjoy a memorable dining experience at Coast , the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. For more casual occasions, the recently refurbished Matt Ryan Bar provides the perfect setting to catch up with friends and family in a relaxed atmosphere. As part of our commitment to wellness and relaxation, we also offer access to the award-winning Arena Health and Fitness Club , featuring a 21-meter swimming pool, jacuzzi, steam room, sauna, and a state-of-the-art gymnasium. The Grand Hotel now enters an exciting new era — combining timeless elegance, outstanding service, and elevated guest experiences in one of Ireland’s most charming coastal destinations. What We’re Looking For:
Public Area Cleaner, Late Shift
Public Area Cleaner – Late Shift (2:30 PM – 10:45 PM) Now part of the FBD Hotels & Resorts group, we are looking for an experienced and enthusiastic Public Area Cleaner to join our team. Are you looking for a role with more flexibility? If so, we have just the opportunity for you! The 4-star Grand Hotel, Malahide is currently recruiting an experienced cleaner to join our busy, award-winning department. The ideal candidate will have previous experience cleaning the public areas of a 3*, 4*, or 5* hotel property. Shift Pattern for this role is generally 2.30pm to 10.45pm. Main duties of these roles shall include: Perks of joining the team: We have a very friendly and helpful team and we hope you will fit right into our family. We provide: · Meals on duty- and endless tea and coffee available for those caffeine lovers · Complementary Parking on site · Staff recognition & awards - We love to celebrate the success of our people · Family & Friends Discount rates across all FBD Hotels & Resorts · Insurance Discount: 15% off with FBD Insurance for your home, car & travels · Taxsaver Scheme & Cycle to work Scheme- Great tax benefits to be enjoyed from both schemes · Cash Saving Scheme- Save as you Earn · 'Refer a friend' scheme
Store Manager
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier. To achieve this, we work hard, accept responsibility and seek every opportunity to learn about pets and customers. We are currently recruiting for a Store Manager in our Finglas store The Store Manager is a leader who is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. The Store Manager reports to the District Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs while creating a culture based on the highest quality pet care and exceptional customer service. Why join us? · Competitive Salary · KPI related bonus · Certified with Great Place to work · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave · Refer a friend scheme · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational Opportunities · Annual leave - starting at 21 days and rising to 23 days at year 6. · Employee assistance programme · Cycle to work Scheme What you will bring: · Proven successful experience as a retail Store Manager · Proven track record in achieving KPI’s · Powerful leadership skills and business acumen · Strong customer service and organisational skills · Excellent communication and interpersonal skills What you will do: · Operational Store Excellence - Ensure adherence to store processes and guidelines. Optimise efficiency, streamline processes, and drive informed decision-making for enhanced store performance. · Operational Store Analytics – Achieve company KPI’s, Cash & Stock Management Audit, management of store personnel costs and sales performance. · Leadership - Empower your team's growth and engagement through supportive leadership, training, and a culture of trust and respect. · Merchandise and Inventory - Ensure impeccable product availability, planogram implementation and ensuring accurate inventory management. · Customer Engagement - Driving customer engagement by leading by example and ensuring the entire team provides exemplary service · Brand Integrity - Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first.
Indirect Tax Senior Analyst
Indirect Tax Senior Analyst (Maternity Leave contract) Here at Three, we’ve done things differently since day one Three is Ireland’s largest mobile telecommunications provider with 48.4% market share and we carry almost half of all mobile data traffic. We are on a journey to grow our business further and to build an operating model based on bringing technology and business together in agile end-to-end accountable units empowered to deliver with speed. This builds upon the foundation of what makes our company great - our creative and talented people, our outstanding network, our strategic market position and our loyal customers Join us, as an Indirect Tax Senior Analyst Three is seeking a dynamic Indirect Tax Senior Analyst to cover maternity leave in our in-house tax department. Three is one of Ireland’s largest mobile operators with over two million customers. Three is also part of a large multinational group, owned by CK Hutchison, which is committed to innovation and technology. At Three, we are passionate about what we do and our mission. We value work/life balance, efficiency, innovation, and people. In this role, you will have first-line responsibility for all 3Ireland VAT compliance processes. This role reports to the VAT Manager. What else it involves Team There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie
Senior Administrative Officer
Purpose of the Role The Head of ICT at An Coimisiún Pleanála is a pivotal senior managerial role responsible for delivering on the organisation’s technology and information strategy. Currently reporting to the Director of Corporate Affairs*, the Head of ICT oversees all aspects of ICT operations, services, and governance. The Head of ICT contributes to the strategic direction and operational responsibilities of the Commission in pursuit of achieving the overall objectives of An Coimisiún Pleanála. (See organogram at end of booklet). The Head of ICT will also work closely with the Transformation and Digital Services team as the platform owner for cloud services and provide operational support for developed solutions including the in-house built Case Management System (CMS) and future transformation initiatives. This role builds relationships across the organisation and works effectively in cross organisational committees/working groups to integrate technology solutions that align with core business processes, improve efficiency, support service delivery, and enhance decision-making across the organisation. The Head of ICT engages with external stakeholders and relevant departments/local authorities where appropriate. The role of Head of ICT carries strategic importance in An Coimisiún Pleanála’s success, ensuring robust and secure ICT infrastructure, leading the technical team on new technological initiatives and maintaining compliance with information governance standards. The role has a broad range of responsibilities spanning strategic planning, operational management, and team leadership. The key responsibilities include: • ICT Strategy and Tactical Planning: Developing and implementing a comprehensive ICT strategy that supports the Commission’s mission and long-term goals. • Staff Development and Management: Lead, mentor and manage the ICT team, fostering a high-performance culture. • Project Management: Oversee the planning and delivery of all ICT projects and initiatives. • Cyber Security Management and Compliance: Ensure the Commission’s information and systems are secure and compliant with all relevant regulations and standards, including aligning to the Public Service Cyber Security Baseline Standard Framework • Cloud Services: Direct the adoption and management of cloud services and infrastructure to meet organisational needs. • DevOps: Promote DevOps culture and practices to streamline the development and deployment of applications and services. • ICT Infrastructure Management: Ensure the organisation’s ICT infrastructure (networks, servers, databases, hardware, and enterprise systems) is robust, up-to-date, and scalable. Oversee the design, maintenance and upgrading of all ICT infrastructure, guaranteeing high availability and performance of systems. Plan for capacity and scalability to support growth and implement disaster recovery solutions to protect critical systems and data. • ICT Governance & Risk Management: Establish and maintain strong ICT governance frameworks, policies and procedures. Monitor and manage ICT risks by maintaining an ICT risk register and implementing controls to mitigate identified risks. • ICT Helpdesk & Support Services: Oversee the ICT helpdesk/service desk function to ensure high-quality, responsive technical support for all staff. • Application Support & Management: Ensure that all business applications (e.g. ERP, CRM, data analytics tools, office productivity suites) are effectively supported and aligned with business processes. • Network Administration: Supervise the management of the Commission’s network infrastructure, including LAN/WAN, Wi-Fi, and telecommunications systems. Ensure secure and reliable network connectivity across all offices and remote locations. Oversee network design and expansion, implement network monitoring and promptly address any performance or connectivity issues to minimise downtime. • Mobile Device Management and Support: Implement and manage Mobile Device Management (MDM) solutions and policies for company-issued devices. • Hybrid and Remote Office Support: Enable and support hybrid working and remote office setups through robust ICT solutions. • Asset Management and Procurement: Manage the inventory and lifecycle of all ICT assets (hardware and software) within the Commission. Make key decisions on procurement processes for new technology acquisitions, including needs assessment, vendor selection, and contract negotiation, ensuring cost-effectiveness and alignment with technical standards. • Budgeting and Cost Control: Develop and manage the annual ICT budget in line with organisational priorities and fiscal guidelines. Monitor ongoing ICT expenditures to ensure they remain within budget and deliver value for money. • Supplier Relationship Management: Build and maintain strong relationships with external ICT service providers, consultants and suppliers to ensure the Commission obtains optimal value and innovation from its ICT partners. (Note: The above list outlines the key areas of responsibility but is not exhaustive. The Head of ICT may be required to undertake additional related duties as needed to fulfil the role. *Given recent structural changes reporting relationship may change.) 3. Qualifications and Experience Essential Requirements Candidates, must on or before 17 October 2025 have Essential: A relevant third-level qualification at Level 8 or higher in Information Communication Technology, Computer Science, or a related field. Minimum 7 years professional experience in ICT management, including leading, delivery and support of large scale ICT project including strategic ICT planning and day-to-day ICT operations Demonstrated experience in developing and implementing ICT strategies or roadmaps and a proven record of successfully managing and delivering multiple large-scale ICT projects or digital initiatives, from inception through to completion, on time and within budget. Strong knowledge of a broad range of ICT domains, including ICT infrastructure (networks, servers, cloud services), enterprise applications, cybersecurity and ICT service management. The Applicant should be well-versed in current technology trends and best practices in areas such as cloud computing, DevOps and digital workplace tools. Experience implementing and overseeing cybersecurity measures and ICT governance frameworks. Good understanding of information security principles, data protection regulations, and compliance standards relevant to ICT with an ability to ensure organisational adherence. Proven ability to manage third-party suppliers and service providers, including vendor selection, contract negotiation, and performance management. Hands-on experience in establishing efficient ICT operational processes Experience developing and managing ICT budgets and controlling costs. Ability to align investments with strategic priorities and demonstrate value for money All applicants must also demonstrate the competencies as outlined in the application form. In addition, the following are desirable requirements: • A postgraduate degree in ICT, Business Administration (MBA), or other relevant discipline. • Additional professional certifications– for example, ITIL (for IT service management), Project Management certifications such as PRINCE2 or PMP, and/or Information Security certifications (CISSP, CISM, or similar). • Experience working in a similar industry or sector as An Coimisiún Pleanála, or within an environment with comparable scale and complexity. Understanding of the specific regulatory, compliance, or operational challenges in An Coimisiún Pleanála’s sector would be an advantage. • Familiarity with formal ICT governance and risk management frameworks (e.g. NIST, COBIT, Cybersecurity Framework) and experience embedding governance practices into an organisation’s ICT operations. • Strong business acumen and understanding of how ICT contributes to organisational performance. Any experience in business process improvement, business continuity planning, or developing customer-facing digital services can be a plus. (Applicants should ideally meet all essential criteria and as many desirable criteria as possible. Evidence of qualifications and experience will be assessed during the selection process.) 4. Person Specification The ideal candidate should have: • Leadership capabilities, communication skills with the ability to influence and persuade others. • Strong problem-solving skills and the ability to make decisions on difficult issues. • Ability to present pragmatic alternatives and propose solutions. • Strong interpersonal skills with the ability to forge strong relationships. • Excellent written and verbal communication skills. • Be reliable, flexible and adaptable with the ability to manage diverse functions across the remit of the Senior Administrative Officer roles. • Demonstrate high levels of self-awareness and the ability to make sound and balanced decisions. • Proven ability to exercise good operational and strategic judgement on issues. • Proactive in self-development and continuous improvement of individual knowledge and experience. • Proven knowledge of An Coimisiún Pleanála and how it operates. • Be fully aware of external environment in which An Coimisiún Pleanála operates in terms of the pressures on public sector organisations and the challenges which are/will arise out of the change and transformation agenda to drive improved performance outcomes in public sector bodies. Key Competencies for Effective Performance • Leadership • Analysis and decision making • Management and Delivery of results • Interpersonal and Communication Skills • Drive and Commitment to Delivering results • Specialist Knowledge, Expertise and Self Development Principal Conditions of Service General: The appointment is to an established position in the Public Service. A probationary period of one year from the date of appointment will apply. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the period of probation, the appointee’s performance will be subject to review by a Director to determine whether the appointee: (i) has performed in a satisfactory manner; (ii) has been satisfactory in general conduct; and (iii) is suitable from the point of view of health with particular regard to sick leave. Prior to completion of probation a decision will be made as to whether or not the appointee will be retained. This decision will be based on the appointee’s performance being assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to the appointee and the appointee will be given a copy of An Coimisiún Pleanála’s guidelines on probation. Salary: All new entrants to the public service will be required to commence employment at the minimum point of the scale. Personal Pension Contribution PPC (Personal Pension Contribution) salary for this position, with effect from 1 August 2025, is as follows €81,475 €84,475 €87,518 €90,569 €93,617 €95,375 MAX €98,449¹ LSI1 €101,535² LSI2 This rate will also apply where the appointee is an existing civil or public servant appointed on or after 6th April 1995 and is required to make a personal pension contribution. A different rate will apply where the appointee is a civil or public servant recruited before 6th April 1995 who is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the grade.
Committee and Council Executive Officer
The Medical Council is seeking to recruit an Committee and Council Executive Officer (EO grade) on a permeant basis to assist the Medical Council in supporting C ouncil, Committee & Working Groups. Key Responsibilities Details of this Appointment: Position Type: This appointment will be offered on a permanent basis, 6-month probation will apply. Salary: Starting salary will be at €37,919.00 which is the first point of the Executive Officer PayScale. Executive Officer PayScale €37,919 €39,860 €40,956 €43,094 €45,010 €46,864 €48,711 €50,519 €52,366 €54,207 €56,160 €57,469 €59,335' €61,2162 If you are currently a serving civil or public servant, your entry point to the PayScale may be higher based on your current salary. There will be salary increment each year in line with the Executive Officer Grade PayScale and subject to satisfactory performance, until the maximum point on the scale has been reached. The rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Annual Leave: 23 working days plus public holidays Hours: 35 hours per week, Mon-Fri. Location: The Medical Council’s offices are located at Kingram House, Kingram Place, Dublin 2. We operate a hybrid working model with both remote working and a current requirement for on-site attendance two days per week. This may be reviewed in time. Pension: The Medical Council offers a pension through the Public Sector Scheme. Contributions to the scheme will commence on joining the organisation. Candidates currently working in the Public or Civil Service may transfer their pension. Rewards/ Benefits: Dedicated Wellbeing Group and Wellbeing Initiatives, Employee Assistance Programme, and Wellbeing App, Training and Development, Public Service Sick Leave Scheme, TaxSaver Travel Tickets, Bike to Work Scheme, Subsidised Flu Jabs, Paid Exam Leave & Study Leave, Income Continuance Scheme, Civil Service Credit Union,
Team Leader
Team Leader / Supervisor – Your journey starts here – and where it goes is up to you. The Role: This is a stepping-stone, not a stopgap. As Team Leader, you’ll build essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether you see yourself running your own store or stepping into a regional role, we’ll help you get there. Why Join Us? Make it Yours: This role is based in SWORDS PAVILIONS –Located in a vibrant shopping district Apply now and take the next step in your hospitality journey!
Supervisor
Team Leader / Supervisor – Your journey starts here – and where it goes is up to you. The Role: This is a stepping-stone, not a stopgap. As Team Leader, you’ll build essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether you see yourself running your own store or stepping into a regional role, we’ll help you get there. Why Join Us? · A recognised pathway to Store Manager and beyond · Development and coaching from experienced leaders · A people-first culture where your contribution is noticed · Real responsibility and room to grow What We Offer: · Complimentary barista-made coffee on every shift · Employee discounts across all locations · Ongoing training and development · A chance to progress into management · A vibrant, people-first work culture Make it Yours: This role is based in LIFFEY VALLEY RP – Free on-site parking available Apply now and take the next step in your hospitality journey!
HR Officer
Salary: €35,000-€40,000 per year Job Introduction The Digital Marketing Institute (DMI) is a globally recognised leader in digital marketing training and certification. Founded in Dublin in 2009, DMI has certified over 55,000 professionals worldwide, offering programmes ranging from short courses to Masters-level qualifications. Now part of the BPP Education Group, DMI continues to operate independently while benefiting from BPP’s strategic support and resources. An opportunity has arisen for a proactive, reliable and passionate individual to join the international HR team as a HR Officer. You will be responsible for day-to-day HR support and administration for the Digital Marketing Institute (DMI), while also supporting wider business units. This role offers exposure to international HR practices and is key to ensuring smooth HR operations. It offers a valuable opportunity to gain international HR experience and be part of a collaborative team where your contributions can make a meaningful impact. What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity! What you’ll be doing This role provides comprehensive HR support to the DMI team, acting as the first point of contact for queries, managing employee lifecycle processes, maintaining accurate records, coordinating onboarding and engagement activities, and contributing to operational efficiency through collaboration, reporting, and project support. Key Responsibilities: Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
IT Service Delivery Co-ordinator
Operating Environment A long-term strategic vision for the future of the Courts Service has been developed. This vision maps out our future as a modern Courts Service, digitally transformed in a user centric way to meet the needs of court users optimally. This ambitious modernisation agenda sets the context in which the Service Delivery Coordinator will support innovative digital services over the coming years. 1. THE ROLE The Courts Service is seeking an ICT Service Delivery Coordinator to support the Service Delivery Manager in the delivery of mission-critical ICT services across the organisation. In this role you will assist in maintaining the ensuring smooth running of day-to-day operations and maintaining high standards of customer service within an ITIL-based service management framework. As part of the ICT Operations team, the coordinator will contribute to the implementation and continuous improvement of service management practices, assist in maintaining strong relationships with internal and external stakeholders, and help to ensure that user experience remains central to the delivery of modern digital services. The successful candidate will gain exposure to a broad digital landscape, including Cyber and Information Security, ICT Infrastructure, Microsoft O365, Unified Communications, Cloud Operations, and Audio-Visual services. This role requires an interest in technology along with strong interpersonal and organisational skills. The coordinator will assist with vendor and partner engagement, provide support on service-related initiatives, and contribute to the Courts Service’s digital transformation journey by helping the team deliver solutions that meet business needs and strategic goals. 2. Key Responsibilities & DELIVERABLES Infrastructure Expertise · Support the day-to-day delivery of ICT services, ensuring alignment with business requirements and operational priorities · Assist in liaising with external vendors and service partners under the guidance of the Service Delivery Manager, helping to maintain effective working relationships · Contribute to the planning, scheduling, and coordination of service delivery activities across internal and external teams · Provide support to judicial stakeholders by helping to address ICT-related queries in a timely and efficient manner · Track and update incidents and service requests using the ITSM tool (ServiceNow) coordinating with relevant teams to support effective resolution · Contribute to high-quality end-user support services by assisting remote service desks and on-site support teams · Assist in organising user forums and feedback sessions to support service awareness and drive user engagement · Work with internal teams to ensure service delivery considerations are reflected in project activities · Deliver onboarding and training for new staff on ICT service processes, tools, and support channels Stakeholder Engagement · Proactively engage with a wide variety of stakeholders from operational staff and judiciary to internal ICT Infrastructure and Service Delivery teams to develop and maintain an ICT Operations environment that is secure, highly available and fit for purpose · Assist in the setup and participate in working groups, workshops and other fora as required to advance the digital agenda and support the ongoing evolution of organisation’s digital services Vendors · Support the Service Delivery Manager in the coordination of vendor and contractor activities, ensuring their work aligns with organisational principles, policies, and procedures · Assist in monitoring vendor performance and raising concerns or observations with Operations Leads where appropriate Team · Promote learning and development by actively participating in training initiatives and encouraging team engagement with professional growth opportunities · Demonstrate a strong commitment to public service values through professional conduct, teamwork, and a proactive approach to service excellence Note, the above is intended as a guide and is neither definitive nor restrictive. It will be subject to periodic review with the post holder. 3. Essential Qualifications & Requirements Applicants should have at least 2 years’ relevant and recent experience for this role. Qualifications · IT degree or related work experience Skills and Experience Required · Good technical awareness and experience working in an ICT environment, with a willingness to develop further expertise · Familiarity with ICT service delivery practices and a strong commitment to customer service within an industry-standard framework (e.g., ITIL) · Ability to support initiatives involving multiple stakeholders and contribute to team-based activities · An organised and solution-oriented approach, with the ability to follow processes and escalate issues appropriately. · A friendly, approachable manner with strong interpersonal skills to help build positive working relationships and represent the service in a professional way · Ability to work collaboratively with colleagues and contribute positively to team dynamics · Awareness of emerging technologies and trends in ICT, with a willingness to learn and adapt The following skills and experience are desirable. · Knowledge of public service environment, culture and operations · Drive and commitment to obtain key objectives · Ability to work on own and be self-driven to learn by observation and self-learning. 4. APPLICATION PROCESS Application should be made by logging into the advertisement link and uploading your cv and completing a cover letter. The closing date is 12 Noon 16 Oct 2025. Applications received after the closing date and time will not be accepted. The cover letter is on the system with 400 maximum words allowed. You should outline how you meet the required skills and behaviors of the role. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met when applying for the competition. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 5. Selection Methods The Selection Process will involve: · Shortlisting of candidates, on the basis of the information contained in their CV & Cover Letter. · A competitive interview. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and competencies Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: People Management Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise Values and supports the development of others and the team Encourages and supports new and more effective ways of working Deals with tensions within the team in a constructive fashion Encourages, listens to and acts on feedback from the team to make improvements Actively shares information, knowledge and expertise to help the team to meet its objectives. Analysis & Decision Making Effectively deals with a wide range of information sources, investigating all relevant issues Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. Identifies and understands key issues and trends Correctly extracts & interprets numerical information, conducting accurate numerical calculations Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence. Delivery of Results Takes ownership of tasks and is determined to see them through to a satisfactory conclusion Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation Constructively challenges existing approaches to improve efficient customer service delivery Accurately estimates time parameters for project, making contingencies to overcome obstacles Minimises errors, reviewing learning and ensuring remedies are in place Maximises the input of own team in ensuring effective delivery of results Ensures proper service delivery procedures/protocols/reviews are in place and implemented. Interpersonal & Communication Skills Modifies communication approach to suit the needs of a situation/ audience Actively listens to the views of others Liaises with other groups to gain co-operation Negotiates, where necessary, in order to reach a satisfactory outcome Maintains a focus on dealing with customers in an effective, efficient and respectful manner Is assertive and professional when dealing with challenging issues Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development Displays high levels of skills/ expertise in own area and provides guidance to colleagues Has a clear understanding of the role, objectives, and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive & Commitment to Public Service Values Is committed to the role, consistently striving to perform at a high level Demonstrates flexibility and openness to change Is resilient and perseveres to obtain objectives despite obstacles or setbacks Ensures that customer service is at the heart of own/teamwork Is personally honest and trustworthy Acts with integrity and encourages this in others. Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 6. Interviews Interviews will take place in Dublin city centre. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outlined in Section 5 of this document. Interview Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to determine suitability for the grade of Executive Officer. The board may ask about the experience described on the CV or cover letter or they may ask for other examples. It is anticipated the interview will last 45 minutes. Marks allocated at interview Each of the six competencies will carry equal marks of 40 therefore a total of 240 marks is available at interview. To be considered for the panel you must receive 50% or more in all competencies. Panel Formation Following the interview process a panel will be formed for the purpose of filling the IT Service Delivery Coordinator position. Candidates will be ranked in order of merit based on performance at interview. This panel will remain in place from the date of formation for one yearor until the exhaustion of the panel whichever is the earlier. Candidates who have not been offered a position at the expiry of the panel will have no claim to any further positions thereafter because of having been on the panel. Confidentiality Candidates can expect that all enquiries, applications and all aspects of the proceedings to the extent that they are managed by the Courts Service are treated as strictly confidential subject to the provisions of the Freedom of Information Act 2014. However, candidates should note that all application material may be made available to the interview board. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes. Garda Vetting Garda vetting will be sought in respect of individuals who come under consideration for appointment. The applicant will be required to complete and return a Garda Vetting form should they come under consideration for appointment. This form will be forwarded to An Garda Siochána for security checks on all Irish and Northern Irish addresses at which they resided. Enquiries may also be made with the police force of any country in which the applicant under consideration for appointment resided. If the applicant subsequently comes under consideration for another position, they will be required to supply this information again. Other important information The Courts Service will not be responsible for refunding any expenses incurred by candidates. Prior to recommending any candidate for appointment to this position the Courts Service will make all such enquiries that are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Should the person recommended for appointment decline, or having accepted it, relinquish it, or if an additional vacancy arises the Courts Service may, at its discretion, select and recommend another person for appointment on the results of this selection process. Review and Complaint Procedures under the Code of Practice for Appointments to Positions in the Civil and Public Service If a candidate is unhappy following the outcome of any stage of a selection process, they can either: 1. Request a Review of a decision made during the process Or 2. Make a Complaint that the selection process followed was unfair A candidate can follow either one of the two procedures in relation to the same aspect of a selection process, but not both. Where a review of a selection process has taken place under Section 7 (as detailed below), a complainant may not seek a further review of the same process under Section 8, other than in the most exceptional circumstances that will be determined by the Commission for Public Service Appointments (CPSA) at its sole discretion . There is no obligation on the Courts Service to suspend an appointment process while a Review or Complaint is being considered. However, the CPSA expects that, where possible, the Courts Service will intervene in cases where it finds an error is likely to have occurred. Requesting a Review under Section 7 A request for review may be taken by a candidate should they be dissatisfied with an action or decision taken by the Courts Service. The Courts Service will consider requests for review in accordance with the provisions of Section 7 of the Code of Practice for Appointments to Positions in the Civil and Public Service published by the CPSA. When making a request for a review, the candidate must support their request by outlining the facts they believe show that the action taken or decision reached was wrong. A request for review may be refused if the candidate cannot support their request. The Informal Review will consist of a desk-based examination of any available information in relation to the recruitment process and the decision taken regarding the candidate’s application. The outcome of the Informal Review Process will be communicated to the requester in writing. • A request for Informal Review must be made within 5 working days of notification of the decision and will normally take place between the candidate and a representative of the Courts Service who had played a key role in the administration of the selection process. • Where a candidate remains dissatisfied following any such informal discussion, he/she may adopt the formal procedures set out below. A request for Formal Review must be made within 5 working days of either the notification of the selection decision, or the notification of the outcome of the Informal Review process. Any extension of these time limits will only be granted in the most exceptional of circumstances and will be at the sole discretion of the Chief Executive. • The candidate must address his/her concerns in relation to the process in writing to the Personnel Officer of the Courts Service (via email to careers@courts.ie, or in writing to Personnel Officer, Human Resources, 15/24 Phoenix Street North, Smithfield, Dublin 7), outlining the facts that they believe show an action taken or decision reached was wrong. • The Formal Review will be conducted by a person who is completely independent of the selection process. • The outcome of the Formal Review must generally be notified to the candidate within 25 working days of receipt of the request for review. If the investigation does not produce a decision within this time, the Courts Service must keep the candidate informed of the status of the review and the reasons for the delay. Salary The salary scale for the position (rates effective from 1 August 2025) is as follows: Executive Officer - Personal Pension Contribution Salary Scale: €37,919 €39,860 €40,956 €43,094 €45,010 €46,864 €48,711 €50,519 €52,366 €54,207 €56,160 €57,469 (MAX) €59,335¹ €61,216² *Long Service Increment 1 (LSI1) after 3 years satisfactory service at the normal maximum (NMAX). **Long Service Increment 2 (LSI2) after 6 years satisfactory service at the normal maximum (NMAX).
