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Overall Responsibility As Northern Ireland’s leading local Cancer Charity providing prevention, detection and support services, this vital role working within a team providing a high-quality clerical and reception support for Action Cancer’s Services primarily in Action Cancer House (Belfast) as well as in the BIG BUS, Action Cancer’s state-of the art mobile service. Main Areas of Responsibility Administration · To provide clerical and administrative support for in-house clinics primarily in Action Cancer House and on rotation on the Big Bus and regional locations. · To provide reception cover in Action Cancer House using the switchboard, as well as greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills. · On rotation provide reception cover on the BIG BUS, maintaining contact with ACH, greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills. · To deal with enquiries from and provide information and guidance to clients and the general public, passing queries to the appropriate person. · To ensure the provision of relevant information for the Client Information Database (CID), maintaining and updating CID using the bespoke appointment system. Provide reports and statistical information for internal Audit’s and KPI’s. · To provide administration assistance to the clinics within Action Cancer House. · To assist Consultant Radiologists and qualified Reading Radiographers with the administrative process required whilst reading mammograms. · To deal with enquiries around client appointments and referrals from GP’s and hospitals. · To assist the administration team in completing paperwork and maintaining accurate medical records and efficient filing and administrative system as required within Services Administration at Action Cancer House, including administration follow-up systems and processes following service provision. · To provide cover for evening and early morning clinics held in Action Cancer House, when required. • To ensure all services are effectively promoted in line with Services Marketing and PR Strategy – Social Media · To create and maintain information databases and to assist with the administration around services PR to include photocopying, mail shots, and the production of posters and flyers. · To minute interdepartmental meetings and provide other administrative needs as required. · To adhere to Health and Safety and control of infection policies and other guidelines and procedures of Action Cancer. Under direction of the Administration Manager: · deal with initial enquiries relevant to identified programme delivery areas (Big Bus, Health Improvement Services, TS Supports, Mammography and Skin Assessment) within agreed programme parameters and costs, and carry out the administration and scheduling of bookings and appointments for all Service Programmes. · prepare the BIG BUS Service rota on a monthly basis, ensuring the BIG BUS rota is up to date and communicated to everyone involved. · schedule Big Bus operational days and provide details of site visits to be completed. · as necessary liaise directly with Fundraising Department regarding stakeholder requirements following agreed policies and processes regarding appointing and agreed administration needs. · update and ensure all information is available for evaluations and audits of the service when appropriate, through production of statistical reports on utilization, referrals, and diagnosis for clients, funders and evaluation reports for Service Level Agreements and quarterly reviews as required in identified timescale. · assist in the promotion and administration needs of the BIG BUS throughout Northern Ireland. · manage and maintain waiting lists for all Therapeutic Supports. General Duties · To provide information on Action Cancer services. · To carry out any other duties as agreed with the Services Administration Manager. · To assist with basic cleaning of the BIG BUS interior and to ensure that it is kept clean and tidy at all times. · To undertake any training deemed relevant to the post. · At all times to respect the confidentiality and dignity of our patients and clients adhering to Action Cancer’s Data Protection Policy. · Flexibility to increase hours to cover holiday/sickness. · To maintain close working and effective communication with other departments within Action Cancer. · To travel throughout Northern Ireland to wherever the BIG BUS is sited. Staff travel together to the Big Bus by means of 1) a company vehicle, or 2) by means of their personal car. 1) When staff travel by company vehicle a rota is prepared, and names are allocated to drive colleagues to and from the Big Bus, starting from and finishing at Action Cancer House. 2) When staff are required to use their own cars, a rota is prepared, and names are allocated to drive colleagues to and from the Big Bus using personal cars, starting from and finishing at Action Cancer House. The Big Bus can be located anywhere in NI, resulting in early starts/late return. This job description will be subject to review in the light of changing circumstances and is not intended to be rigid and definitive, but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the charity provides. General Responsibilities Members of staff are expected at all times to provide the appropriate service and to treat those with whom they come into contact with in a courteous and respectful manner All staff must comply with Action Cancer’s No Smoking Policy on Action Cancer Premises and also while on duty for the charity. All duties are carried out in compliance with Action Cancer’s Health and Safety Policy and Statutory requirements. Action Cancer is an Equal Opportunities Employer. You are required to adhere to Action Cancer’s Equal Opportunities Policy throughout the course of employment. All staff must comply with Action Cancer Data Protection Policy and Procedures. To ensure the ongoing confidence of the public in the staff of Action Cancer, staff must ensure they maintain the high standards of personal accountability. Terms and Conditions of Employment · 2 satisfactory written references are required direct from a current / previous employer covering the preceding two years of employment. [1] · Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act).This will be evidenced in the first instance by a passport or other forms of ID that will be outlined if no passport is available. · 6 months probationary period · Evidence of relevant academic and professional qualifications · Evidence of appropriate vehicle documentation All potential employees may be asked to attend a pre-employment medical Where such references are unavailable, and in respect of employee(s) joining directly from school or government sponsored youth training schemes, character references will be required. PERSONNEL SPECIFICATION Services Administration Assistant Essential
Quality Assurance Technician
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Essential Skills Maths Tutor
Job Title: Essential Skills Maths Tutor (Skills for Life and Work) Location: 182-188 Cambrai Street, Belfast, BT13 3JH Responsible To: SFLW Operations Manager Objective: To ensure all learners reach their potential and achieve their learning targets and qualifications. Ensure professional planning and preparation of schemes of work and lesson plans to maximise learning and retention and qualification attainment. Hours: 35 hours per week (Mon-Thurs 8am-4.15pm, Fri 8am-12pm. Part time hours may be considered) Contract: Permanent Salary: £25, 218 - £28, 310 per annum (New appointees are normally appointed on the first point of the pay scale)
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Care Assistant
Brothers of Charity Services Ireland, Limerick Region Applications are invited for the following positions across our services CARE ASSISTANT (Twilight Contracts) Work Locations: Limerick City Integrated Services Twilight hours shift pattern are as follows: 8:30pm to 10:30pm and 8:30pm to 12:00 (Midnight) Panels will be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Care Assistant 13-point scale €33,699 - €46,984 (pro-rata) Working with Brothers of Charity Ireland Working with us means you will be joining an organisation that supports people with intellectual disabilities to be valued citizens in their local community, to have ordinary life experiences and to be closely connected to family and friends. We require bright ambitious individuals who have a positive attitude towards working with persons with an intellectual disability and who are committed to ensuring that our persons supported lead as normal and enjoyable a life as possible. In return for this dedication and commitment we offer the following: · Competitive Rates of Pay · 22 days Annual Leave · Defined Benefit Pension Plan · Flexible Working Hours · Full Training provided · Full & Part-Time Work · Career Progression · Sick Leave · Employee Assistance Programs The role of a Care Assistant Care Assistants provide a key-working caring role for a group of People Supported by the Services. This role comprises two main elements. Firstly the Care Assistant is responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Care Assistant role is to assist and support People Supported by the Services with development on Individual Plan's and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration All applicants are required to : · Have a minimum QQI Level 5 qualification in an appropriate or relevant field · A full manual driving license which qualifies you to drive manual transmission vehicles on Irish roads is desirable The Brothers of Charity Services Ireland is an Equal Opportunities Employer
