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Sort by: relevance | dateNational Managed Print Programme Manager
Remuneration The salary scale for the post is Grade VIII €83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207 (01.06.2026) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post The Chief Technology Officer is open to engagement in respect of flexibility around the expected level of on-site attendance required at one of the below hubs, in the context of the requirements of this role and the HSE’s Blended Working Policy. There is a requirement on a minimum level of attendance at Dr Steevens’ Hospital, Dublin 8 and/or for relevant national meetings. Technology & Transformation currently have a number of digital hubs throughout Ireland: • Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath • Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co. na Mí • Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach • Áras Sláinte Chluainin, Manorhamilton, Leitrim Áras Sláinte Chluainín, Chluainín Uí Ruairc, Co. Liatroma • Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh • Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh • Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh • 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach • Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí • Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí • University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí • Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có. Lú • St. Luke’s Hospital, Western Road, Clonmel, Co Tipperary, Ospidéal Naomh Lúcás, Bóthar an larthair, Cluain Meala, Co. Thiobraid Árann There is currently 1 specified purpose (36 months) whole-time vacancy available. A panel may be formed as a result of this campaign for Grade VIII National Managed Print Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Purpose of the Post The primary purpose of this role is to lead the national implementation of the Managed Print Programme, ensuring successful delivery of a standardised, secure, and cost-effective Managed Print Service across the organisation. The post holder will provide senior leadership across Technology and Transformation services, with a particular focus on driving the transition to a nationally governed Managed Print operating model, aligned with organisational strategy and procurement frameworks. Principal Duties & Responsibilities include: Purpose and Programme Leadership • This post is established to lead the national Managed Print implementation programme. • Provide strategic and operational leadership for the design, delivery, and transition to a centrally hosted, redundant Managed Print infrastructure supporting the organisation nationally. • Oversee the end-to-end lifecycle of the programme, including planning, procurement, deployment, transition, and optimisation. Managed Print Strategy, Architecture and Delivery • Lead the design and implementation of a vendor-agnostic, centrally governed Managed Print solution, integrating multiple vendors into a unified national service. • Define and implement the target operating model for Managed Print Services, including governance, standards, and service integration with End User Technology platforms. • Ensure the delivery of a highly available, resilient and secure central infrastructure, including redundancy, failover, and business continuity capabilities. • Oversee print management software, print queue architecture, authentication models, and secure print release solutions. National Deployment and Regional Engagement • Lead large-scale deployment of Managed Print Services across multiple regions and sites within a complex, distributed organisation. • Work closely with regional stakeholders, local IT teams, and service owners to plan and coordinate rollout activities. • Provide expert advice and guidance to regions on device standardisation, print optimisation, and transition planning. • Ensure consistent adoption of national standards while accommodating operational requirements. Procurement, Contract Consolidation and Vendor Integration • Lead and support public procurement activities for Managed Print Services in line with HSE and OGP requirements. • Provide expert advice and guidance to regions to reduce and consolidate legacy and fragmented print contracts in line with HSE and OGP requirements. • Manage vendor onboarding and integration into a centralised, vendor-neutral ecosystem. • Ensure all suppliers meet defined service levels, security standards, and contractual obligations. Infrastructure Management, Operations and Support • Establish and oversee operational routines for the maintenance, patching, upgrading, and support of the central Managed Print infrastructure. • Define and implement service management processes, including incident, problem, and change management. • Develop and monitor Service Level Agreements (SLAs), KPIs, and performance metrics for service delivery. • Ensure effective support models, including escalation pathways and integration with National Service Desk, Local IT teams and 3rd level support. Print Services Configuration and Device Integration • Oversee print driver strategy, deployment, and configuration across the estate, ensuring compatibility, security, and standardisation. • Ensure integration of Managed Print Services with endpoint management platforms (e.g. Intune) and identity services. • Standardise printer configurations, access controls, and user experience across all locations. Governance, Risk, Audit and Compliance • Support internal and external audit processes, ensuring Managed Print Services meet compliance, security, and regulatory requirements. • Develop and maintain governance frameworks, policies, and standards for Managed Print. • Maintain risk registers and ensure appropriate mitigation strategies are implemented. • Ensure alignment with cybersecurity, data protection, and ICT governance policies. Financial Management and Optimisation • Manage programme budgets and ensure delivery within approved financial parameters. • Drive cost optimisation initiatives, including licencing, reduction in print volumes, device rationalisation, and energy efficiency. • Provide financial reporting, forecasting, and value-for-money analysis. Stakeholder Management and Communication • Engage with senior management, clinical and operational stakeholders, and external partners. • Provide regular reporting on programme progress, risks, and outcomes. • Establish consultative forums to inform service design and continuous improvement. People and Resource Management • Lead, manage, and develop a multidisciplinary team, including internal staff and external partners. • Ensure effective resource planning and allocation to support programme delivery. • Promote a culture of accountability, collaboration, and continuous improvement. Continuous Improvement and Service Evolution • Drive continuous improvement of Managed Print Services post-implementation. • Monitor emerging technologies and industry best practices. • Ensure scalability and adaptability of the service to meet future organisational needs. General • Possess a working knowledge of relevant Health Information and Quality Authority (HIQA) Standards, ensuring compliance with associated HSE protocols. • Actively participate in sustainable energy, water, and waste initiatives to promote a more efficient and environmentally conscious health service. • Represent the organisation as a spokesperson when required, fostering positive communication with internal and external stakeholders. • Demonstrate proactive commitment to effective communication with all relevant parties. The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • Significant experience working at a senior management level within ICT in a large, complex organisation. • Demonstrated experience in delivering large-scale Managed Print deployments or similar enterprise-wide infrastructure programmes. • Experience in procurement, contract management, and vendor management. • Experience working with multiple internal and external stakeholders across distributed organisations. And Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post • Access to appropriate transport to fulfil the requirements of the role, as post will require the holder to travel to attend meetings at various sites • Flexibility in working hours to meet the needs of the service. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: • Experience leading the planning, deployment, transition, and ongoing optimisation of enterprise print and scan management solutions across a large and complex organisation. • Strong understanding of managed print & scan architecture, secure print solutions, print governance, fleet optimisation, device lifecycle management, and associated service delivery models. • Knowledge of highly available, centrally managed technology infrastructures and the principles required to support resilient national services. • Strong understanding of identity and access management, data protection, cybersecurity controls, and risk management principles relevant to end-user and print services. • Significant understanding of end-user technologies, including operating systems, endpoint management, hardware, peripherals, networking fundamentals, and workplace technology services. • Demonstrated experience leading and managing large-scale technology programmes and ICT-enabled organisational change initiatives • Proven track record of delivering strategic programmes that achieve measurable operational, financial, service, and user-experience benefits. • Experience establishing programme governance structures, controls, reporting frameworks, and performance measures to ensure successful programme delivery. • Experience managing programme risks, dependencies, issues, and escalations across multiple stakeholders and organisational functions. • Ability to develop and implement strategic roadmaps aligned to organisational objectives and digital transformation priorities. • Experience managing complex supplier relationships, contracts, procurement activities, and service performance arrangements. • Experience overseeing budgets, financial planning, benefits realisation, resource allocation, and value-for-money initiatives. • Ability to identify opportunities for service optimisation, standardisation, cost reduction, and continuous improvement at scale. • Evidence of maintaining awareness of emerging technologies, industry trends, market developments, and best practice approaches. • Demonstrated examples of applying innovation, new technologies, or improved methodologies to deliver measurable organisational value and service improvement. • Awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital of Care 2030 and Sláintecare Technical Knowledge Demonstrates: • Strong understanding of: o Managed Print architectures and enterprise print management solutions o Centrally hosted and highly available infrastructure design o Print driver management, deployment, and configuration o Endpoint management platforms • Identity, access control, and secure print solutions • A significant understanding of end user technologies such as operating systems (Windows, macOS, Linux), hardware components, peripherals, and networking fundamentals. • Understanding of Cyber Risk management principles, including including data protection, and incident response to ensure the security of systems. • Familiarity with key HSE policies and legislation, such as Financial Regulations, HR policies, FOI Acts, and Data Protection Acts. Knowledge and experience of leading and managing End User Technology programmes in a large complex organisation, as relevant to the role. Team and Leadership Skills Demonstrates: • Experience in managing and leading a team in changing work practices in a challenging environment. • Evidence of ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion • Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives • The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment. • The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service. • The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders. Planning and Organising Skills Demonstrates: • A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. • Strong evidence of excellent planning and implementation of programmes of work including awareness of resource management and importance of value for money. • A capacity to negotiate and ensure delivery on stretched objectives. • The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion. • Strong focus on achieving high standards of excellence and measurement of performance. • High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals. • The ability to operate effectively in a matrix working environment. Evaluating Information, Problem Solving & Decision Making Demonstrates: • The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges. • The ability to consider the range of options available, involve other parties at the appropriate time and level to make balanced and timely decisions. • Effective problem-solving capacity in complex work environments. • A willingness to learn from experience and to identify opportunities to further grow and develop. Communication & Interpersonal Skills Demonstrates: • Effective interpersonal and communication skills both written and oral, delivering complex information clearly, concisely and confidently. • The ability to listen to contrary views and consider all insights and contributions in the management of service delivery. • Strong written communication skills, in particular the ability to create and maintain accurate documentation, including user manuals, FAQs, knowledge base articles, and troubleshooting guides to assist end users and colleagues. • Proven skill to attentively listen to end users, understand their issues and requirements, and provide appropriate solutions or guidance. • An ability to build and maintain relationships with colleagues, partners and a wide range of internal and external stakeholders. Ability to lead others in fostering collaboration and good communication practices. Commitment to providing a quality service Demonstrates: • Evidence of incorporating the needs of the service user into service delivery • Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation • Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers • A commitment to continuing professional development
National Managed Print Programme Manager
Remuneration The salary scale for the post is Grade VIII €83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207 (01.06.2026) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post The Chief Technology Officer is open to engagement in respect of flexibility around the expected level of on-site attendance required at one of the below hubs, in the context of the requirements of this role and the HSE’s Blended Working Policy. There is a requirement on a minimum level of attendance at Dr Steevens’ Hospital, Dublin 8 and/or for relevant national meetings. Technology & Transformation currently have a number of digital hubs throughout Ireland: • Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath • Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co. na Mí • Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach • Áras Sláinte Chluainin, Manorhamilton, Leitrim Áras Sláinte Chluainín, Chluainín Uí Ruairc, Co. Liatroma • Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh • Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh • Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh • 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach • Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí • Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí • University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí • Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có. Lú • St. Luke’s Hospital, Western Road, Clonmel, Co Tipperary, Ospidéal Naomh Lúcás, Bóthar an larthair, Cluain Meala, Co. Thiobraid Árann There is currently 1 specified purpose (36 months) whole-time vacancy available. A panel may be formed as a result of this campaign for Grade VIII National Managed Print Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Purpose of the Post The primary purpose of this role is to lead the national implementation of the Managed Print Programme, ensuring successful delivery of a standardised, secure, and cost-effective Managed Print Service across the organisation. The post holder will provide senior leadership across Technology and Transformation services, with a particular focus on driving the transition to a nationally governed Managed Print operating model, aligned with organisational strategy and procurement frameworks. Principal Duties & Responsibilities include: Purpose and Programme Leadership • This post is established to lead the national Managed Print implementation programme. • Provide strategic and operational leadership for the design, delivery, and transition to a centrally hosted, redundant Managed Print infrastructure supporting the organisation nationally. • Oversee the end-to-end lifecycle of the programme, including planning, procurement, deployment, transition, and optimisation. Managed Print Strategy, Architecture and Delivery • Lead the design and implementation of a vendor-agnostic, centrally governed Managed Print solution, integrating multiple vendors into a unified national service. • Define and implement the target operating model for Managed Print Services, including governance, standards, and service integration with End User Technology platforms. • Ensure the delivery of a highly available, resilient and secure central infrastructure, including redundancy, failover, and business continuity capabilities. • Oversee print management software, print queue architecture, authentication models, and secure print release solutions. National Deployment and Regional Engagement • Lead large-scale deployment of Managed Print Services across multiple regions and sites within a complex, distributed organisation. • Work closely with regional stakeholders, local IT teams, and service owners to plan and coordinate rollout activities. • Provide expert advice and guidance to regions on device standardisation, print optimisation, and transition planning. • Ensure consistent adoption of national standards while accommodating operational requirements. Procurement, Contract Consolidation and Vendor Integration • Lead and support public procurement activities for Managed Print Services in line with HSE and OGP requirements. • Provide expert advice and guidance to regions to reduce and consolidate legacy and fragmented print contracts in line with HSE and OGP requirements. • Manage vendor onboarding and integration into a centralised, vendor-neutral ecosystem. • Ensure all suppliers meet defined service levels, security standards, and contractual obligations. Infrastructure Management, Operations and Support • Establish and oversee operational routines for the maintenance, patching, upgrading, and support of the central Managed Print infrastructure. • Define and implement service management processes, including incident, problem, and change management. • Develop and monitor Service Level Agreements (SLAs), KPIs, and performance metrics for service delivery. • Ensure effective support models, including escalation pathways and integration with National Service Desk, Local IT teams and 3rd level support. Print Services Configuration and Device Integration • Oversee print driver strategy, deployment, and configuration across the estate, ensuring compatibility, security, and standardisation. • Ensure integration of Managed Print Services with endpoint management platforms (e.g. Intune) and identity services. • Standardise printer configurations, access controls, and user experience across all locations. Governance, Risk, Audit and Compliance • Support internal and external audit processes, ensuring Managed Print Services meet compliance, security, and regulatory requirements. • Develop and maintain governance frameworks, policies, and standards for Managed Print. • Maintain risk registers and ensure appropriate mitigation strategies are implemented. • Ensure alignment with cybersecurity, data protection, and ICT governance policies. Financial Management and Optimisation • Manage programme budgets and ensure delivery within approved financial parameters. • Drive cost optimisation initiatives, including licencing, reduction in print volumes, device rationalisation, and energy efficiency. • Provide financial reporting, forecasting, and value-for-money analysis. Stakeholder Management and Communication • Engage with senior management, clinical and operational stakeholders, and external partners. • Provide regular reporting on programme progress, risks, and outcomes. • Establish consultative forums to inform service design and continuous improvement. People and Resource Management • Lead, manage, and develop a multidisciplinary team, including internal staff and external partners. • Ensure effective resource planning and allocation to support programme delivery. • Promote a culture of accountability, collaboration, and continuous improvement. Continuous Improvement and Service Evolution • Drive continuous improvement of Managed Print Services post-implementation. • Monitor emerging technologies and industry best practices. • Ensure scalability and adaptability of the service to meet future organisational needs. General • Possess a working knowledge of relevant Health Information and Quality Authority (HIQA) Standards, ensuring compliance with associated HSE protocols. • Actively participate in sustainable energy, water, and waste initiatives to promote a more efficient and environmentally conscious health service. • Represent the organisation as a spokesperson when required, fostering positive communication with internal and external stakeholders. • Demonstrate proactive commitment to effective communication with all relevant parties. The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • Significant experience working at a senior management level within ICT in a large, complex organisation. • Demonstrated experience in delivering large-scale Managed Print deployments or similar enterprise-wide infrastructure programmes. • Experience in procurement, contract management, and vendor management. • Experience working with multiple internal and external stakeholders across distributed organisations. And Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post • Access to appropriate transport to fulfil the requirements of the role, as post will require the holder to travel to attend meetings at various sites • Flexibility in working hours to meet the needs of the service. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: • Experience leading the planning, deployment, transition, and ongoing optimisation of enterprise print and scan management solutions across a large and complex organisation. • Strong understanding of managed print & scan architecture, secure print solutions, print governance, fleet optimisation, device lifecycle management, and associated service delivery models. • Knowledge of highly available, centrally managed technology infrastructures and the principles required to support resilient national services. • Strong understanding of identity and access management, data protection, cybersecurity controls, and risk management principles relevant to end-user and print services. • Significant understanding of end-user technologies, including operating systems, endpoint management, hardware, peripherals, networking fundamentals, and workplace technology services. • Demonstrated experience leading and managing large-scale technology programmes and ICT-enabled organisational change initiatives • Proven track record of delivering strategic programmes that achieve measurable operational, financial, service, and user-experience benefits. • Experience establishing programme governance structures, controls, reporting frameworks, and performance measures to ensure successful programme delivery. • Experience managing programme risks, dependencies, issues, and escalations across multiple stakeholders and organisational functions. • Ability to develop and implement strategic roadmaps aligned to organisational objectives and digital transformation priorities. • Experience managing complex supplier relationships, contracts, procurement activities, and service performance arrangements. • Experience overseeing budgets, financial planning, benefits realisation, resource allocation, and value-for-money initiatives. • Ability to identify opportunities for service optimisation, standardisation, cost reduction, and continuous improvement at scale. • Evidence of maintaining awareness of emerging technologies, industry trends, market developments, and best practice approaches. • Demonstrated examples of applying innovation, new technologies, or improved methodologies to deliver measurable organisational value and service improvement. • Awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital of Care 2030 and Sláintecare Technical Knowledge Demonstrates: • Strong understanding of: o Managed Print architectures and enterprise print management solutions o Centrally hosted and highly available infrastructure design o Print driver management, deployment, and configuration o Endpoint management platforms • Identity, access control, and secure print solutions • A significant understanding of end user technologies such as operating systems (Windows, macOS, Linux), hardware components, peripherals, and networking fundamentals. • Understanding of Cyber Risk management principles, including including data protection, and incident response to ensure the security of systems. • Familiarity with key HSE policies and legislation, such as Financial Regulations, HR policies, FOI Acts, and Data Protection Acts. Knowledge and experience of leading and managing End User Technology programmes in a large complex organisation, as relevant to the role. Team and Leadership Skills Demonstrates: • Experience in managing and leading a team in changing work practices in a challenging environment. • Evidence of ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion • Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives • The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment. • The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service. • The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders. Planning and Organising Skills Demonstrates: • A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. • Strong evidence of excellent planning and implementation of programmes of work including awareness of resource management and importance of value for money. • A capacity to negotiate and ensure delivery on stretched objectives. • The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion. • Strong focus on achieving high standards of excellence and measurement of performance. • High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals. • The ability to operate effectively in a matrix working environment. Evaluating Information, Problem Solving & Decision Making Demonstrates: • The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges. • The ability to consider the range of options available, involve other parties at the appropriate time and level to make balanced and timely decisions. • Effective problem-solving capacity in complex work environments. • A willingness to learn from experience and to identify opportunities to further grow and develop. Communication & Interpersonal Skills Demonstrates: • Effective interpersonal and communication skills both written and oral, delivering complex information clearly, concisely and confidently. • The ability to listen to contrary views and consider all insights and contributions in the management of service delivery. • Strong written communication skills, in particular the ability to create and maintain accurate documentation, including user manuals, FAQs, knowledge base articles, and troubleshooting guides to assist end users and colleagues. • Proven skill to attentively listen to end users, understand their issues and requirements, and provide appropriate solutions or guidance. • An ability to build and maintain relationships with colleagues, partners and a wide range of internal and external stakeholders. Ability to lead others in fostering collaboration and good communication practices. Commitment to providing a quality service Demonstrates: • Evidence of incorporating the needs of the service user into service delivery • Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation • Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers • A commitment to continuing professional development
Assistant Manager
Permanent | 25 hours per week €15.70 per hour At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As an Assistant Manager , you'll work alongside the Store Manager to create an exceptional customer experience, develop a high-performing team and drive commercial success. If you're an inspiring leader who enjoys coaching others, achieving results and making a positive difference every day, this is an opportunity to grow your career with a business that's passionate about wellbeing. What you'll be doing Ready to take the next step in your retail leadership career? Apply today to join Holland & Barrett as an Assistant Manager and help create a store where colleagues grow, customers thrive and every day makes a positive impact. Please note that vacancies may close early if we receive a high volume of applications.
Deli Manager/chargehand
Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be:
Assistant Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: 2 years€,, experience in a relevant position is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills Excellent communication skills Good delegation skills Highly driven with a strong work ethic An understanding of how to achieve KPIs and targets Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Implement planograms correctly and ensure the correct range is in place in store Merchandise and present the store to the highest standard Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment Support Store Manager in the development and training of the team and in ensuring the smooth running of the store Manage employee performance, giving regular feedback, recognition and encouragement Deal with all customer queries efficiently, professionally and consistent with store policy Understand achieving margins in all departments Engage with new initiatives and embrace new ways of working.
Fresh Food Manager
Main purpose of the role: Ensure the store€,,s fresh food departments operate efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times. The ideal candidate will have/be: 2 years€,, experience in a Fresh Food Department is desirable 1 years€,, experience in a Supervisor/Manager role is desirable Excellent communication skills Good delegation skills An understanding of how to achieve KPIs and targets Passion for fresh food. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Oversee and ensure the smooth running of the fresh departments by prioritising and delegating the workload appropriately Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Control stocktaking and overheads as per fresh budget Foster good working relationships among the team Hold regular fresh food meetings and communicate relevant details and results to the team Manage employee performance, giving regular feedback, recognition and encouragement Deal with all customer queries efficiently, professionally and consistent with store policy Manage employee rostering and annual leave for fresh departments Ensure merchandising and presentation of the fresh department is of the highest standard at all times and in accordance with relevant store planograms and guidelines.
Bereavement Manager
The postholder will be the strategic lead for the delivery of a modern, high-quality, cost-effective bereavement service in line with Council objectives and to ensure that the service is provided in a sensitive and helpful manner. All employees have the opportunity to request flexible working from the first day of their employment. Flexible working provisions are dependent on the role being undertaken. Successful applicants are encouraged to discuss with the relevant manager/ HR, what flexible working provisions may be available in the role they are taking up, prior to commencing employment. All correspondence in relation to your application will be sent via e-mail. Please ensure a valid e-mail address and phone number is provided when filling out the application form. Applicants must advise of any changes to contact details during the process. Applicants should ensure that they check their e-mails including junk folder regularly. Please download the Job Description and Person Specification as these will not be available after the advertisement. Human Resources Section (Craigavon Office) Armagh City, Banbridge & Craigavon Borough Council Lakeview Road Craigavon Co Armagh BT64 1AL Tel: 0300 0300 900 Ext: 62014/61705
Clinical Nurse Manager I Day Services Theatre
The post of CNM 1 (Day Services Theatre) has a pivotal role in service planning, co-ordinating, and managing activity and resources within the clinical area. The main responsibilities are: quality assurance, resource management, staffing and staff development, practice development, facilitating communication and professional / clinical leadership
Clinical Nurse Manager, Research
Purpose of the Role: Clinical research is essential to provide an evidence base for improved medicines and treatment of sick children. It is well accepted internationally that hospitals active in research and innovation are associated with better outcomes for patients and better recruitment and retention of staff. As Ireland’s largest paediatric hospital and the leading centre in Ireland for the conduct of clinical trials and studies in children and young adults, CHI has placed excellence in research and innovation as one of its key strategic objectives. As part of ongoing development at CHI towards the opening of the new Children’s Hospital, a rationalisation and integration of the existing clinical research infrastructure across all sites is being undertaken. Under the leadership of the CHI Director of Research & Innovation, the Research & Innovation Office (RIO) and Clinical Research Centre (CRC) within CHI will bring all aspects of clinical research infrastructure together under a single governance and management structure. The Clinical Research Centre is the forerunner of the new paediatric Clinical Research Facility (CRF) that will be embedded in the new Children’s Hospital. The CRC is made up of a team of research staff working across CHI sites to support clinical teams in the conduct of clinical trials and other clinical research studies that require specialist expertise and support. The Clinical Research Nurse is a key part of this team, working to support Investigators and research teams with clinical research activities. They will act as the primary advocate for the patient, both prior to and throughout their participation in a research study or clinical trial. As part of a team of Research Nurses, they will work closely with the CRC Operations Manager, Project Managers, Research Nurses, and Research Coordinators, ensuring that study activities are carried out effectively and in compliance with Good Clinical Practice (GCP) standards. They will have particular focus on assisting the Principal Investigator to enrol patients to studies and clinical trials and schedule and conduct study visits, ensuring patient safety throughout and maintaining the Investigator Site File. Throughout the research study lifecycle, this role will provide continuity back-up and support as required to other Clinical Research Nurses and Coordinators to ensure the smooth running of research activities from set-up through to closeout, across the portfolio. This is an exciting opportunity to work within a highly motivated team and a dynamic environment, and to be involved in bringing advancements in health outcomes for children and young adults in Ireland. The role offers opportunities for ongoing professional development and the successful candidate will be provided with training and mentoring specific to their role. Essential Criteria:
Clinical Nurse Manager, Safe Staffing
The primary purpose of this post is to coordinate and support the national implementation and utilisation of the Framework for Safe Nurse Staffing and Skill Mix in Adult Hospitals in Ireland and the associated national nurse staffing IT (information technology) system to deliver high-quality outcomes for end users and the organisation. https://health.gov.ie/office-of-the-chief-nursing-officer/our-policies/taskforce-on-staffing-and-skill-mix-for-nursing/ The post holder will coordinate the implementation project and embed the framework hospital-wide. This will include education, training and utilisation of the national IT system procured to support the rollout. The post holder will also be required to compile progress reports for review, working closely with the senior nursing team, the Director of Finance and the HR departments. Education, training and ongoing support will be provided relevant to executing this post to ensure the successful candidate is competent and confident to lead on implementation and monitoring of the necessary IT programme within the organisation. Inquiries to Kelley Nimmo ADON Lead Workforce Planner MMUH Email: knimmo@mater.ie
