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Purpose of the Job As part of the Living Options Services, the Team Leader will be a part of the management team and will support the Registered Manager to meet the Residential Care Homes Regulations (Northern Ireland) 2005 and DHSSPS Residential Care Homes Minimum Standards, August 2011. They will: • Support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. • Support the Day Services Manager to ensure the delivery of quality care and support. • Support with the management budgets and resources. • The Team Leader will mentor and supervise the Support Team. The Team Leader is responsible for developing programmes of activities, providing a range of activities to meet the assessed personal needs of individuals who attend Day Services. The Team Leader is responsible for delegating responsibilities to support staff to ensure these programmes are met. The Team Leader will support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. The team leader will work as part of the Day Services team promoting inclusion in the community and maximising independence. The role requires participation in the delivery of person-centred care, including personal care and promotion of a team approach at all times with positive and constructive working relationships for the benefit of the service user. They will support the Day Services Manager to ensure the delivery of quality care and support. Team Leaders will also support with the management of budgets and resources effectively. The Team Leader will mentor and supervise the support team. Salary/ Hourly Rate Hours of Work £15.14 per hour 30 hrs per week Flexibility is required to ensure the needs of the service are met. Team Leaders must be available to work unsociable hours and on public holidays on a rotational basis. Working patterns can be discussed further at interview stage. Closing Date Length of Contract 21st May 2026 Permanent Our Benefits • Annual Leave 6.4 weeks days pro rata in each leave year (inclusive of statutory days). This increases to 7.4 weeks after 5 years’ service and 7.8 weeks after 10 years’ service. • Annual incremental pay increases on agreed salary scale. • Auto-enrolment pension scheme, 5% employee contribution and 4% employer contribution. • Occupational Sick Pay that increases with service, up to 6 months full pay and 6 months half pay after 5 years’. • Free car parking as well as tea and coffee. • Paid annual NISCC registration fees (Cost reimbursed by Cedar). • Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities. • Employee Assistance Programme including access to 24/7 Doctors support. • Westfield Healthcare cashback scheme. • Special offers at over 600 leading high street and online retailers. • Cycle to work scheme Our Vision, Mission and Values Our Vision is an inclusive society for all. Our Mission is to support individuals and families living with disability, autism and brain injury to live the lives they choose. Our Values are Collaboration, Equality, Dignity, Achievement, Resilience. Key Duties and Responsibilities The Job • Delegating care tasks as per service user requirements and ensuring that these are carried out to the acceptable standards. • Ensure staff provide support that follows service user’s care plans. • Managing staff team to ensure the health safety and wellbeing of service users, staff and others • Fulfilling the role of the person in charge of a shift in the absence of the Day Services Manager. • Ensure that all service users are supported as individuals. • To be competent in all areas of practice and ensure that knowledge is current, and evidence based. • Provide support, direction and supervision to the support workers and act as a role model at all times. • Take the lead on ensuring all support workers are competent and report any concerns to the line manager. • Ensure that service user person centred plans are maintained in line with Croft Communities Record Keeping principles and guide Support Workers on how to maintain a high standard of such. • Act as an advocate for service users’ putting their best interests first and foremost whilst ensuring the health and safety of all who receive and deliver services. • Demonstrate a caring attitude always for both service users and colleagues. Internal Processes • Lead the shift and support staff to follow service users care plans. • Ensure a well led service and promote positive team working at all times. • Address any service, staff related or service user issues in a timely manner in adherence with Croft Communities policy and procedures. • Effectively report on any deficits within rotas that could impact negatively on the operational running of the service. • Ensure documentation is recorded accurately and appropriately in compliance with Croft Communities requirements and that records made, and personal information used are in compliance with the Data Protection Act and GDPR Requirements. • Develop the staff team in contributing to the writing, implementing and reviewing of care plans which reflect the interests and wishes of the individual service user. • Ensure budgetary compliance in relation to use of resources for example, the delivery of commissioned hours, use of agency staff, management of petty cash and service resources. Service Users • Support service users through their process of transition and take on key working responsibilities. • Get to know service users, their needs and interests. • Overall responsibility for the day to day running of the service. • Lead and support the staff team to assist and encourage service users to make decisions based upon informed choice, recognising their responsibilities and increase independence. • Assist service users with personal care and support tasks, such as washing, dressing, eating and using the toilet whilst maximising their independence. • Lead / oversee the implementation and evaluation of Care Plans and assessment by the staff team and review in order to address identified need. • Work with colleagues and other health and social care professionals to provide individual care plans. • Observe, monitor and record service user’s physical and emotional well-being and promptly report any changes to the Registered Manager. • Be fully involved with statutory multidisciplinary teams and assist with assessment and review of service users’ needs. • Assist in the safe moving and handling, transferring and repositioning of service users if required. • Organise, chair and minute regular service user meetings. • Promote and support relationships which enable individuals to integrate into the life of the local community. • Work directly with service users in planning their holidays or short breaks and to accompany them as appropriate. • Lead and support staff team to organise meaningful activity, support social and recreational activities for service users in Day Services and outside in the community. • Assisting service users’ to establish, maintain and retain relationships with peers, families, carers and significant others. • To support service users with nutritional needs as per care plan i.e. following SALT recommendations. • To administer prescribed medication in accordance with Cedars Medication Procedure. • Record and report any Adverse Incidents/Accidents and potential or actual safeguarding concerns immediately to Registered Manager • Encourage service users’ opinions and suggestions to be listened to and their personal matters dealt with in a sensitive manner • Take responsibility for receiving and receipting all service user monies and monitoring petty cash expenditure. • To undertake driving duties as and when required which will enable the service users to attend their chosen work placements/day care and recreational activities. • To work in partnership with staff within Croft Communities and external agencies to ensure delivery of a holistic service. Administrative Tasks • Ensure daily records of care provided are maintained within service user files and iPlanit, maintain all other records as required. • Ensure effective communication systems are maintained and utilise current electronic recording system (iPlanit). • Report any changes in, or concerns about, individual service users to the Registered Manager. • Have responsibility for the accuracy, security and confidentiality of service user records • Ensure unusual, complex or difficult situations are addressed and reported, referring to Registered Manager at all times • Ensure all RQIA and other regulatory standards are adhered to and support all staff members through the inspection process. • To follow Croft Communities Service User Finance Policy and Procedure at all times • Support individual service users’ to manage their finances as per their finance plan • Take responsibility for receiving and receipting all service user monies • Take responsibility for receiving and receipting any allocated petty cash expenditure • Understand and have an awareness of all Croft Communities Policies and Procedures and work within these. • To attend meetings as required e.g. staff meetings, service user reviews, etc. • To participate in all internal and external training opportunities as required. • To participate in individual/group coaching and development as per Croft Communities policy and procedure. Health and Safety • Be involved in the support of new or less experienced staff undertaking similar duties. Providing guidance in accordance with Croft Communities Policies and Procedures • Work in a way that meets the statutory requirements of employees under Health and Safety at Work. • Be aware of and act in accordance with Croft Communities Health and Safety Policy • Conduct all activities in a manner which is safe to themselves and others • Report the repairs or maintenance concerns or issues in the accommodation to the appropriate individual • Participate in cleaning tasks to ensure standards are maintained. • Complete security checks in conjunction with service users and during the span of their working hours General • To undertake all mandatory training as required. • To take the lead role in the induction process of new staff • To provide leadership to the team acting as a positive role model at all times • To provide direct supervision to support workers and coach and mentor staff • Identify staff learning and development requirements based upon supervision and direct observation of individual staff member • Take part in personal development as agreed through line manager and personal development plans • Carry out other duties appropriate with the post • To adhere to the Northern Ireland Social Care Standards of Conduct and Practice as well as meeting minimum standards of the Regulation Quality and Improvement Authority. • To work within statutory and organisational Policies and Procedures. • To carry out all duties and responsibilities in a respectful manner. • Successful Registration with N. Ireland Social Care Council within 6 months of employment and with a commitment to retain and maintain registration throughout the duration of employment.
Customer Advisor
Salary: Scale 4 SCP 9-13 £27,254 - £29,064 per annum pro rata for part time staff (Full time equivalent is based on 37 hours per week). Shift allowance and / or weekend enhancement may be earned. Hours: 22.75 hours per week on a rota basis. This rota may be subject to change. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the service. JOB PURPOSE: Committing to the one team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the service objectives. As a Customer Advisor, you will deliver an excellent customer experience. You will engage positively with customers, understanding and meeting their needs as appropriate. MAIN DUTIES AND RESPONSIBILITIES: Meet and greet customers / potential customers (face to face in the reception area, by phone, or by digital media) and provide them with the information and services needed to allow them to participate in their desired activity. Deal with all customer enquiries and concerns, escalating to other team members as appropriate. Open and close park gates and buildings as required. Respond to incidents and emergencies. Liaise with relevant staff, and if required emergency services, to achieve a resolution and ensure all relevant health & safety procedures are followed. Administer first aid if required and trained. Operate the front of house software and maintain information databases. Process bookings, memberships, and transactions, including shop sales. Monitor entry / exit through the access control system. Process financial transactions, including all payments, cash handling, and reconciliations. Prepare lodgments for the receipt of monies for sales and services, ensuring correct cost code is allocated to each transaction, before forwarding to the bank. Using the Council’s financial system, raise invoices for debtors for supply of goods and services. Raise purchase orders, mark goods received and process all invoices in line with the Council’s financial regulations, procurement, and other relevant policies / procedures. Manage the facilities digital and social media communications in order to maximise customer engagement. Organise customer information sources e.g., leaflets and TV displays. Undertake facility tours. Promote and / or sell all products and activities within the Leisure Services portfolio. Remain fully conversant with all emergency procedures and take part, as trained and directed in emergency situations. Assist the Administrative Assistant, as required. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the facility. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • 5 GCSEs (Grades A - C) or equivalent / comparable including English Language and Mathematics. Experience • One year’s experience within a customer service environment to include each of the following: ▪ Cash handling and reconciliation; ▪ Dealing with the public both face to face and by telephone; ▪ Use of Microsoft applications including Word and Excel. Key skills, knowledge and attributes • Excellent oral and written communication skills; • Ability to achieve positive results through influencing skills; • Ability to handle sensitive or difficult situations appropriately; • Ability to work within a team; • Ability to work on own initiative but within established procedures and guidelines; • Understanding of health and safety requirements; • Flexible approach to work demands. Driving Access to a form of transport in order to meet the requirements of the post. Working Arrangements / Flexibility 22.75 hours per week, see rota attached. Weekend, evening and early morning working will be required, given the operational hours of the centre. The post holder will also be required to work public holidays and additional hours as required, to facilitate the needs of the service.
Early Years Assistant
Early Years Assistant (Ref: E/EYA/L/526) Permanent - 18 hours per week Lisburn Sure Start £12,645.36 per annum Main Duties and Responsibilities: To contribute to the delivery of services designed to improve the wellbeing and opportunities for children aged 0 - 4 and their families. To assist in the provision of a safe, stimulating and varied programme of play, for children up to the age of four, suitable to the children’s age and stage of development. To promote the social, emotional, physical, creative and intellectual development of children and to work in the interest of children at all times. To ensure preparation and maintenance of all facilities required, such as rooms, material and equipment and ensure all resources are left clean and tidy after sessions. To ensure a good standard of hygiene and safety and observe all relevant health and safety guidelines. To contribute to the maintenance of records, including daily observations in a clear, detailed and accurate manner and in accordance with policies and procedures. To develop supportive relationships with parents / carers and encourage the development of activities to promote parent / child interaction. To ensure confidentiality of information relating to children and their families at all times. Essential Criteria: NVQ Level 3 Child Care qualification or equivalent or working towards qualification 1 years’ paid / unpaid experience working in an early years setting or an additional needs setting Grade C or above including English Language and Mathematics or equivalent Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver Application: A satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment. Bryson adheres to Access NI Code of Practice available upon request. For more information, or a full job description/person specification, please contact the Human Resources Department Tel: (028) 9084 8494 or email: recruit@brysongroup.org Application packs are downloadable from https://bryson.getgotjobs.co.uk/home, where there is also the option to apply online. The closing date for the receipt of completed applications is: Wednesday 20th May at 12pm
Dispensary Assistant
Primary Purpose: The Dispensary Assistant will support the Pharmacy Manager with daily operations by providing customer service, handling products, maintaining accurate records, and ensuring the dispensary operates in compliance with all regulations. This role requires attention to detail, professionalism, and a strong focus on customer care and safety. Main Duties and Responsibilities Education GCSE Maths and English – Grades A-C Experience Experience in a retail outlet environment Applicants should be able to demonstrate numeracy and accuracy skills required for a retail environment Behavioral Competencies Applicants must be able to demonstrate attention to detail and accuracy as required for a role in a dispensary environment Excellent Communication and interpersonal skills , is open and approachable and encourages others to communicate openly Excellent organisational skills with the ability to multitask and work calmly and efficiently under pressure Experience working well within a team and is committed to achieving team goals and targets. Ability to handle confidential information discreetly and professionally. Flexibility with days and hours to meet the needs of the business.
Cleaning Operative
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at ICC Waterfront, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
HSEQ Advisor
MAIN PURPOSE OF THE ROLE: To support and assist the HSEQ Manager in delivering a comprehensive Health, Safety, Environmental & Quality service. KEY RESPONSIBILITIES: 1. To assist with the completion of HSEQ documentation and carry out risk assessments, COSHH assessments, Safe Systems of Work and Construction Phase Plans. 2. To carry out site inspections/audits and conduct accident/ incident investigations. 3. Complete company O&Ms to the highest of standard meeting project deadlines. 4. To assist with company IMS induction as and when required. 5. Conduct workshop inspections in line with legal requirements. 6. Assist with the issue and management of the internal audit plan and carry out audits as and when required. 7. To attend relevant internal and external meetings as and when required. 8. Provide relevant information for PQQ and tender submission. 9. Assist with the management of the fleet and the FORS standard. 10. To participate and support all Company initiatives with compliance of procedures and requirements for ISO9001, 14001 & 45001, FSC and Investors in People Standards. 11. Any other duties required for the effective operation of the post as deemed by Management. Qualifications · NEBOSH General Certificate in Occupational Health & Safety or NEBOSH Certificate in Construction Health & Safety. Experience · At least 1-year relevant experience in a similar role. Membership Skills · Good time management with the ability to organise and prioritise work to meet deadlines. · Ability to work on own initiative. · Proficient in Microsoft Office. · Effective communication skills at all levels. Other · As this role will involve travelling around our sites, a valid clean driving licence and access to a car is essential. · Willingness to travel to sites in Europe, UK. & Ireland.
Cleaning Operative
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at our CSSO, Dublin site. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
IT Intern
THIS ROLE IS FOR STUDENTS CURRENTLY STUDYING - NOT APPLICABLE FOR GRADUATES. We are currently seeking a motivated and enthusiastic IT Intern to join our Team for a 12 month placement within a pharmaceutical setting. The role will offer hands-on experience supporting business-critical systems, ensuring compliants with industry regulations and contributing to technology-driven improvements across the organisation. Students interested in this placement should complete the attached application form and ensure they include the title of their degree/masters, when they commenced the degree/masters and when they are due to complete the degree/masters. Essential Requirements Please refer to the attached job description for further details.
Supervisor
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Supervisor to join our team based at our Moy Park, Dungannon site. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Cleaning Operative
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative in Ladbrokes, Newtownards. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
