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PURPOSE OF THE JOB To support the operations/contract team to deliver an exceptional service and agreed contract deliverable to our clients MAIN DUTIES AND RESPONSIBILITIES CBRE Contract Support · Raise CBRE Purchase Orders for suppliers to perform task/ works – containing high levels of detail and specific instructions. Process Supplier Invoices for payment, ensuring that all invoices received are accurate and conform to CBRE’s invoice requirements. • Contacting CBRE Sub Contractors/ Suppliers to negotiate quotations for materials, service delivery and various spend items. • Generating CBRE sales invoices for monthly fixed values and variable works and ensuring all supporting paperwork is available and accessible internally and for client where applicable. Ensuring that extra works jobs are raised, billed and closed in a timely manner at the correct gross margin • Responsibility for the helpdesk system and assign tasks to the contract engineers, sub-contractors and client area owners • Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g., Hazard Reporting & Toolbox Talks), QHSE logbook consistently updating and promoting a safe working environment • Assist the Contract manager in scheduling staff training and maintaining staff records. • Deal with all Sub Contractor/ Supplier queries – Ensure any issues are dealt with in a timely manner • Process Engineers Timesheets and expenses on weekly basis. • Understand procedures and processes and operate them to the required standard. Examples of these are: o Ensuring compliance to CBRE policies and procedures. o Assist the Contract Manager with all financial aspects of the contract e.g. P&L, Debt, Extra works, work order management o Understanding the Key Stakeholders and their requirements o Assist in the Management of the asset management systems, consumable stock management • Produce monthly data required for CRP (Contract Review Packs) and also monthly client information and attend and deliver monthly CRP with Contract Manager Helpdesk Administrator • Managing customer helpdesk ticketing system for all facilities requests, responding, assigning, and escalating as required. • Ensure full life cycle of ticket is complete and generate client reporting on a weekly/monthly basis of all open, closed and WIP tickets. • Be the first point of escalation for all tickets that are submitted to the helpdesk. Assess all tickets and assign to the correct discipline owner. If additional support is required, identify remedy, schedule supply chain partner and report update to ticket issuer until job is closed PERSON SPECIFICATION Education A good basic education is essential higher educational qualifications to degree would be beneficial or equivalent. Experience 2-3 years’ experience in a similar role, administrator in a client facing environment Some financial / accounting experience would be an advantage.
Community Support Representative
About the Role At Uber, providing amazing support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community. What You'll Do:
Customer Care Advisor
The Opportunity: Customer Care Advisor, Kilkenny/Hybrid Are you Customer focused, highly motivated and committed to the delivery of first class customer service? Would you like to join a fast paced dynamic team with ongoing training and development? Then this could be the right opportunity for you? Join our team in Kilkenny as a Customer Services Advisor. Initially you will be office based (training period) and will then have a mixture of home and office based work. Starting date is June 2024. What will the role involve:
Clinic Administrator
Job Summary We are seeking applications from energetic and enthusiastic individuals to join our team for the position of Clinical Administrator. The successful candidate will be afforded all necessary training and development in line with the role. Candidates must be highly motivated, creative and experienced with a passion for engaging with clients on a daily basis. Nua Healthcare specialises in providing Residential care, Community outreach and Day services to adults and children with complex support requirements on both the Intellectual Disability and Mental Health spectrums. We pride ourselves in providing true person-centred care for individuals in their own home or in appropriate community based care facilities. Job Objectives
Checkout Operator
Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provide our customers with excellent customer service. The ideal candidate will have/be: - 2 years` experience in a retail role is desirable • Ability to balance tills • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment Main Duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Use a computerised till system that has a barcode scanner • Weigh and price products such as fruit and vegetables • Check customers` ages for restrictions on items such as alcohol • Pack customer`s purchases • Process store loyalty cards, coupons and vouchers • Take payments and make sure the till balances at the end of the day • Spend time away from the till, stocking shelves and checking stock • Merchandise and present the department to the highest standard at all times • Attend and engage in team meetings and implement any learnings
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: • HACCP training is desirable but not necessary • Excellent communication skills • Previous customer service experience is an advantage • The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure • A passion for food and the ability to inspire shoppers. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures • Cook, prepare and display the foods sold throughout the day • Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day • Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers • Deal with all customer queries efficiently, professionally and in line with store policy.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment • Customer driven • Previous customer service experience is an advantage. Main duties: • Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based • Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience • Deal with all customer queries efficiently, professionally and consistent with store policy • Merchandise shelves, ensuring that all areas of the store are presented to the highest standard • Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: • HACCP training is desirable but not necessary • Excellent communication skills • Previous customer service experience is an advantage • The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure • A passion for food and the ability to inspire shoppers. Main duties: • Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based • Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures • Cook, prepare and display the foods sold throughout the day • Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day • Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers • Deal with all customer queries efficiently, professionally and in line with store policy.
Team Member
Costa Coffee requires a full time Team Members for our Drumkeen store. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Service Administrator
Responsibilities · Provide excellent customer service end to end from booking to return of vehicle and all the stages in between. · Organise workshop schedule for the day and liaise with the workshop controller / manager. · Organise roster for the month ahead on-line. · Review staff clockings and approve overtime by technicans. · Understand customer’s needs and requirements and maintain strong relationship. · Communicate with customers throughout the day. · Take bookings for the service department. · Advise customers of any additional work to be carried out. · Invoice work upon completion. · Explain work carried out via Jobcard write ups, over the phone or in person. · Follow up with customers. · Work closely with Warranty Manager. · Work with the marketing associate with regard to promoting the workshop. Requirements; · Excellent communication skills. · Previous experience as a motor service advisor is an advantage. · Ideally have a technical understanding/background. · Full, clean driving licence. · Must be flexible.
