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First Year Apprentice Vacancy Sales Representative Apprenticeship opportunity with Kreative Salon Supplies. This role will invole calling to existing and eventually new hair salons. You will learn how to build lasting relationships with customers through assisting them with business advise, and introducing them to new products. You will undertake the Sales Apprenticeship over 2 years, covering all aspects of selling and sales. Your training will be a combination of on-the-job training with Kreative Salon Supplies, and off-the-job learning via online classes and face to face workshops with the Education and Training Board. You will attend product training courses in our academy, and online training with our manufacturers. You will also spend a small amount of time helping in our shop and warehouse while training. You will be released from the workplace to participate in the online classes and face-to-face workshops. You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follows the structured training plan. This is an “earn and learn” programme and upon successful completion you will qualify as a Sales Specialist and gain a QQI validated NFQ Level 6 Advanced Certificate in Sales. Holders of this award will be eligible to progress within the organisation and/or to higher education programmes. Entry Requirements to the Apprenticeship Programme • Aged 18 or over with a keen interest in business, sales and haircare. * Full clean driving license. • Must have Grade O6/H7 or above in 5 Leaving Certificate subjects (including Maths F2/06/H7 along with English or Irish 06/H7) • If you do not have a Leaving Certificate you must have a full QQI Level 5 or higher qualification. • International applicants must present the equivalent of a full Level 5 qualification or higher • Mature applicants aged 21 years and over without a Level 5 qualification but has relevant experience will also be considered following an interview and submission of supporting documentation
Team Leader: Customer Services
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Team Leader: Laboratory Customer Service, serves to enhance Customer service and Customer satisfaction levels at the Laboratory through ensuring the needs of the Customer are consistently met and communicated in a proactive, timely and efficient manner. The Customer Service Coordinator provides leadership and direct line management to the Laboratory Customer Operations team; overseeing purchasing, booking in and laboratory document control. Duties
Administrator
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Working Days - Monday to Friday 9.00am - 5.00pm As part of your role, your key responsibilities will include, but are not limited to:
Sales Representative
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are looking to hire a Sales Representative for our Auto Division, covering the greater Down Area, ideally living in Down. Your Mission We are looking for a driven and enthusiastic Sales Representative to join our growing Auto Division. In this role, you will be responsible for selling our products and services to clients in the industry. You will work to build strong relationships with customers and meet sales targets while contributing to the growth of our company. Duties and Responsibilities · Achieve Sales Targets: Strive to meet and exceed targets for your assigned territory. · Promote Multi-Channel Offering : Promote our services offered across all contact points including Shops/Online/Telesales and Systems. · Identify and Pursue Sales Opportunities: Target new potential customers within the industry to drive sales growth. · Develop Customer Relationships: Build and maintain strong, long-term relationships with both new and existing customers across all customer bases (small, medium and large) to ensure ongoing business and achieve growth potential. · Product Knowledge: Demonstrate a commitment to developing knowledge of our products and services to deliver accurate advice and information as well as tailored recommendations to customers. · Sales Demonstrations: Showcase our products and services to customers, providing detailed quotations, and highlighting the benefits to secure sales! · Customer Service: Deliver exceptional customer service to your customer base, going above and beyond to meet their needs. · Territory Planning: Plan and manage your territory effectively in consultation with your Area Sales Manager to ensure maximum regional coverage. · Order & Information Management: Maintain customer and order data entry and all other relevant information using the in-house iPad “Speedy” system. Eligibility Criteria · Experience: Sales experience desirable but only a willingness to learn and eagerness to work! · Passion for Selling: Strong communication, negotiation, and interpersonal skills with a passion for delivering excellent customer service through sales. · IT Skills : Proficient in Microsoft Office, with the ability to quickly learn and adapt to inhouse systems or applications. · Self-Motivated: Ability to work independently and manage your time effectively, with a proactive approach to sales and problem-solving. · Driving Licence: Full clean driving licence essential. What we Offer Joining Würth Ireland means joining a successful Multinational company– with an extensive support network and the opportunity via excellent training and ongoing development opportunities to help you be the best you can be!!!! · Competitive Salary with additional incentives offered throughout the year · Company Car · Company Assets, i.e Mobile Phone, iPad · Attractive Lunch Allowance · Top Performer Trips · 24 days annual leave · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Life Cover · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme
Sales Representative
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are looking to hire a Sales Representative for our Auto Division, covering North Cork/North Kerry on a fixed contract basis. Your Mission We are looking for a driven and enthusiastic Sales Representative to join our growing Auto Division. In this role, you will be responsible for selling our products and services to clients in the industry. You will work to build strong relationships with customers and meet sales targets while contributing to the growth of our company. Duties and Responsibilities · Achieve Sales Targets: Strive to meet and exceed targets for your assigned territory. · Promote Multi-Channel Offering : Promote our services offered across all contact points including Shops/Online/Telesales and Systems. · Identify and Pursue Sales Opportunities: Target new potential customers within the industry to drive sales growth. · Develop Customer Relationships: Build and maintain strong, long-term relationships with both new and existing customers across all customer bases (small, medium and large) to ensure ongoing business and achieve growth potential. · Product Knowledge: Demonstrate a commitment to developing knowledge of our products and services to deliver accurate advice and information as well as tailored recommendations to customers. · Sales Demonstrations: Showcase our products and services to customers, providing detailed quotations, and highlighting the benefits to secure sales! · Customer Service: Deliver exceptional customer service to your customer base, going above and beyond to meet their needs. · Territory Planning: Plan and manage your territory effectively in consultation with your Area Sales Manager to ensure maximum regional coverage. · Order & Information Management: Maintain customer and order data entry and all other relevant information using the in-house iPad “Speedy” system. Eligibility Criteria · Experience: Sales experience desirable but only a willingness to learn and eagerness to work! · Passion for Selling: Strong communication, negotiation, and interpersonal skills with a passion for delivering excellent customer service through sales. · IT Skills : Proficient in Microsoft Office, with the ability to quickly learn and adapt to inhouse systems or applications. · Self-Motivated: Ability to work independently and manage your time effectively, with a proactive approach to sales and problem-solving. · Driving Licence: Full clean driving licence essential. What we Offer Joining Würth Ireland means joining a successful Multinational company– with an extensive support network and the opportunity via excellent training and ongoing development opportunities to help you be the best you can be!!!! · Competitive Salary with additional incentives offered throughout the year · Company Car · Company Assets, i.e Mobile Phone, iPad · Attractive Lunch Allowance · Top Performer Trips · 24 days annual leave per annum · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Life Cover · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme
Sales Representative
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are looking to hire a Sales Representative for our Metal Division, covering the greater Tipperary area, ideally living in Tipperary. Your Mission We are looking for a driven and enthusiastic Sales Representative to join our growing Metal Division. In this role, you will be responsible for selling our products and services to clients in the industry. You will work to build strong relationships with customers and meet sales targets while contributing to the growth of our company. Duties and Responsibilities · Achieve Sales Targets: Strive to meet and exceed targets for your assigned territory. · Promote Multi-Channel Offering : Promote our services offered across all contact points including Shops/Online/Telesales and Systems. · Identify and Pursue Sales Opportunities: Target new potential customers within the industry to drive sales growth. · Develop Customer Relationships: Build and maintain strong, long-term relationships with both new and existing customers across all customer bases (small, medium and large) to ensure ongoing business and achieve growth potential. · Product Knowledge: Demonstrate a commitment to developing knowledge of our products and services to deliver accurate advice and information as well as tailored recommendations to customers. · Sales Demonstrations: Showcase our products and services to customers, providing detailed quotations, and highlighting the benefits to secure sales! · Customer Service: Deliver exceptional customer service to your customer base, going above and beyond to meet their needs. · Territory Planning: Plan and manage your territory effectively in consultation with your Area Sales Manager to ensure maximum regional coverage. · Order & Information Management: Maintain customer and order data entry and all other relevant information using the in-house iPad “Speedy” system. Eligibility Criteria · Experience: Sales experience desirable but only a willingness to learn and eagerness to work! · Passion for Selling: Strong communication, negotiation, and interpersonal skills with a passion for delivering excellent customer service through sales. · IT Skills : Proficient in Microsoft Office, with the ability to quickly learn and adapt to inhouse systems or applications. · Self-Motivated: Ability to work independently and manage your time effectively, with a proactive approach to sales and problem-solving. · Driving Licence: Full clean driving licence essential. What we Offer Joining Würth Ireland means joining a successful Multinational company– with an extensive support network and the opportunity via excellent training and ongoing development opportunities to help you be the best you can be!!!! · Competitive Salary with additional incentives offered throughout the year · Company Car · Company Assets, i.e Mobile Phone, iPad · Attractive Lunch Allowance · Top Performer Trips · 24 days annual leave · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Life Cover · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme
eBusiness Support Executive
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 21 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our E-Business continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland with over 70 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 60 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are now looking to hire an eBusiness Support Executive at our head office. Key Responsibilities Location: Head Office Limerick, Ballysimon Road Limerick Salary: €33,600 OTE Remote Working option (2days/week)available CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
T-Commerce Executive
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 21 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our E-Business continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland with over 100 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics We are seeking a highly motivated and passionate T-Commerce Executive to join our growing team. Following the integration of our eBusiness and Telesales departments, this role is crucial in bridging the two areas and ensuring a seamless, unified approach to customer engagement and sales. The ideal candidate will play a key role in supporting the day-to-day operations of the T-Commerce Department through the execution of marketing initiatives and administrative tasks. This is a dynamic, hands-on role for someone who thrives in a fast-paced, customer-focused environment. This is an exciting opportunity to join a team where your ideas and initiative will have real impact. If you're passionate about eCommerce, telesales, and customer engagement, and ready to take ownership of your work, we'd love to hear from you. Key Responsibilities: · Leverage digital marketing channels and analytics tools to gather actionable insights, helping the telesales team convert leads into sales. · Monitor customer sign-ups in real-time, proactively engaging with online leads to secure payments and ensure smooth onboarding. · Follow up with new and prospective customers, promoting our digital platforms and customer contact tools. · Champion a dual-touchpoint strategy by engaging with high-value customers daily to ensure satisfaction, resolve issues, and maintain service excellence. · Take full ownership of marketing pack development—from concept to delivery. This includes creation, compilation, distribution, and post-campaign evaluation and reporting. · Collaborate with digital marketers to develop landing pages, email campaigns, social media content, and more to promote our products and services. · Coordinate, execute, and report on WhatsApp Business campaigns via our company platform. · Provide general support for team marketing initiatives, admin duties, and other tasks as assigned by your line manager. Qualifications, Skills & Abilities: · A proactive self-starter with excellent communication and interpersonal skills. · Strong customer service orientation and the ability to build rapport with clients and colleagues. · Capable of managing multiple projects in a fast-paced, dynamic environment. · High level of attention to detail, with solid analytical and reporting skills. · Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). · Experience with SAP is desirable but not essential. What we Offer Joining Würth Ireland means joining a growing German Multinational– full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!! · We offer a competitive salary with ample opportunity to increase your earnings through monthly and quarterly incentives. · Life Cover · 23 days annual leave · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Cycle to Work Scheme · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme Location: Remote working offered with role. Salary: €33,600 OTE CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Telesales Agents
Join our Würth Community! Würth Ireland Limited, established in Limerick since 1982, has an exciting opportunity for a two full time positions within the Telesales Department based at our head office on the Ballysimon Road in Limerick. The Würth Group is a leading industrial consumable products provider with over 400 companies and a global workforce of 78,686. Our dedication to quality products and excellent customer service has earned us an enviable reputation and on-going growth. We sell across four main industries; Automotive, Wood, Metal & Construction. Our aim is to drive sales and grow our business with existing customers and seek out opportunities through new customers. We are looking for a driven and dynamic individual who is well spoken, vibrant and engaging. You will have the motivation to sell consultatively offering solutions for your client base, building rapport and long term relationships. Our success relies on our people and everyone within The Company has a part to play in our success. You will be responsible for maximising sales revenue from an existing and established customer base within a designated division through targeted direct marketing and telesales campaigns. This position is an internal role based in our head office in the Ballysimon Road in Limerick working Monday to Friday office hours. Your Mission! Würth Ireland are seeking out interested candidates who have a passion for selling and providing exceptional customer service. Key Tasks: What we Offer Joining Würth Ireland means joining a growing German Multinational– full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!! · We offer a competitive salary with ample opportunity to increase your earnings through monthly and quarterly incentives. · Life Cover · 24 days annual leave · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Cycle to Work Scheme · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Sales Representative
Join our Würth Community! The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are looking to hire a Sales Representative for our Auto Division, covering counties Waterford and Kilkenny. Your Mission We are looking for a driven and enthusiastic Sales Representative to join our growing Auto Division. In this role, you will be responsible for selling our products and services to clients in the industry. You will work to build strong relationships with customers and meet sales targets while contributing to the growth of our company. Duties and Responsibilities · Achieve Sales Targets: Strive to meet and exceed targets for your assigned territory. · Promote Multi-Channel Offering : Promote our services offered across all contact points including Shops/Online/Telesales and Systems. · Identify and Pursue Sales Opportunities: Target new potential customers within the industry to drive sales growth. · Develop Customer Relationships: Build and maintain strong, long-term relationships with both new and existing customers across all customer bases (small, medium and large) to ensure ongoing business and achieve growth potential. · Product Knowledge: Demonstrate a commitment to developing knowledge of our products and services to deliver accurate advice and information as well as tailored recommendations to customers. · Sales Demonstrations: Showcase our products and services to customers, providing detailed quotations, and highlighting the benefits to secure sales! · Customer Service: Deliver exceptional customer service to your customer base, going above and beyond to meet their needs. · Territory Planning: Plan and manage your territory effectively in consultation with your Area Sales Manager to ensure maximum regional coverage. · Order & Information Management: Maintain customer and order data entry and all other relevant information using the in-house iPad “Speedy” system. Eligibility Criteria · Experience: Sales experience desirable but only a willingness to learn and eagerness to work! · Passion for Selling: Strong communication, negotiation, and interpersonal skills with a passion for delivering excellent customer service through sales. · IT Skills : Proficient in Microsoft Office, with the ability to quickly learn and adapt to inhouse systems or applications. · Self-Motivated: Ability to work independently and manage your time effectively, with a proactive approach to sales and problem-solving. · Driving Licence: Full clean driving licence essential. What we Offer Joining Würth Ireland means joining a successful Multinational company– with an extensive support network and the opportunity via excellent training and ongoing development opportunities to help you be the best you can be!!!! · Competitive Salary with additional incentives offered throughout the year · Company Car · Company Assets, i.e Mobile Phone, iPad · Attractive Lunch Allowance · Top Performer Trips · 24 days annual leave · Onboarding Programme · Paid Sick Leave Scheme · Employee Referral Scheme · Staff Discount · Long Service Rewards · Life Cover · Career Progression Opportunities · Wellness initiatives including 24/7 access to Employee Assistance Programme
