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Sort by: relevance | dateShift Leader, - Ilac Centre
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays. Position Requirements: • Display Leadership and role model customer focused behaviours to delight our customers • Delivery of personalised service and connect with our customers • Lead by example • Adapt to customer needs through your team • Answer customer queries, keeping up to date with knowledge on our food and promotions • Use of initiative, confidence and problem solving when interacting with colleagues and customers • Treat all colleagues and customers with courtesy and respect. Position Attributes: You will work a variety of day parts, including breakfast, evenings and overnights to become accustomed to shift work and experienced in all aspects of the business. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...
Crew Member, - Ilac Centre
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....
Hotel Duty Manager
Duty Manager - 4* Grand Hotel, Malahide If so, an excellent opportunity has arisen for an experienced hospitality professional to join our Management team as Duty Manager. The ideal candidate will have a minimum of 2 years previous duty management experience in a hotel and will be able to demonstrate how they have contributed to running and improving the quality and operations of a busy 4* hotel. Please note that this role will require flexibility around the working shifts (early, and late shifts). Responsibilities will include: · To oversee assigned Food and Beverage Departments of the Hotel · To ensure appropriate levels of customer care are delivered at all times. · To ensure a consistent standard of presentation in all areas. · To ensure SOP’s are adhered to and service standards are consistent at all times · To ensure there is effective and appropriate supervision in areas of responsibility at all time. · To hold daily briefings in areas of responsibility to ensure effective communication with HOD’s. · To oversee and monitor daily staff levels in assigned Departments of the Hotel. · Plan and manage holidays in areas of responsibility and provide holiday cover for the HOD’s. · Implement training as required as per the SOP’s and to GROW the team reporting directly to you. Just some of the Perks of working with us… • Competitive salary & flexible working arrangements. • Complimentary meals on duty to ensure you can always perform at your best. • Preferential Bed & Breakfast rates across group for both Family & Friends to come and enjoy our outstanding hospitality. • Employee Assistance Programme • Bike to Work Scheme. • Complimentary access & use to our award winning Gym & leisure Facilities- The Arena Fitness & Health Club. • Refer a Friend Scheme- earn up to €300 reward per referral. • Discounted Dry Cleaning Scheme. • Cash Saving’s Scheme • Reward & Recognition Programme • And best of all… a fun & interactive team environment
Receptionist
Do You Enjoy Meeting New People? Are You Outgoing & Energetic? Then the role of Receptionist with us is the job for you! We are seeking a charismatic and friendly individual to join our Sonas team for 18 hours per week, Monday, Friday and Saturday. Employee Benefits:
Sales Executive
Job Summary: Are you a passionate and experienced Sales Executive looking for an exciting opportunity, or are you seeking to change your career and join one of the most premium car brands? J Donohoe BMW is seeking self motivated individuals to join our Enniscorthy sales team. Can you demonstrate your success in sales to us? If you can, we want to hear from you. As a Sales Executive your main responsibilities will include Meeting and exceeding objectives, achieving maximum profitability on sales by selling new vehicles and promoting finance, insurance and accessory products. Providing exceptional customer service throughout the sales process so all customer expectations are met if not exceeded. Building a rapport with customers to identify and anticipate needs, and proactively promoting suitable vehicle features and benefits. Processing all required paperwork in an accurate and timely manner. Developing and maintaining a working knowledge of the motor industry, new models and recent improvements / news. Required Education, Skills, and Qualifications Demonstrated success in achieving targets with the enthusiasm and drive to exceed monthly sales objectives. Strong negotiating and closing skills, with ability to develop rapport with customers. Smart, professional appearance and manner. You will have good computer skills and telephone manner. You will be organised, flexible and prepared to work as part of a team. A full clean Irish drivers licence is required. Be an Irish resident at time of application Benefits The chosen candidate will embark on the BMW Sales Certification Programme where the successful candidate will obtain a world wide recognised certification and will be perfectly equipped with the knowledge and use of the digital BMW tools required to make sales in our modern BMW Showroom. We offer industry leading salary and benefits and look forward to discussing these with our applicants. Due to the immediate start required, we require all applicants to be current residents in Ireland for face to face interview at our showroom.
IS Technical Support Officer
SECTION 1: BACKGROUND Cork County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which vacancies for a IS Technical Support Officer (Grade 5) may be filled. The Digital and ICT Directorate manages Cork County Council’s IT infrastructure including the networks, information systems and applications, that are required to support the operation of the council’s services across Housing, Planning, Roads, Tourism, Libraries, Economic Development etc. The directorate consists of two sections one dealing with Applications, Data, Service Design and M365 and the second with Infrastructure, Security and Service Management. The directorate is located in Cork County Hall. The IS Technical Support Officer role will be part of a team that is responsible for delivering and supporting technical projects across Business Solutions, Data Management, Infrastructure Management or Service Management. They will help to ensure the ongoing support, development and delivery of IT services for all our customers. The IS Technical Support Officer’s role may span one or more areas of expertise. There are 4 streams, or areas of specialism, in this campaign with opportunities to be placed on panels as follows: Stream 1 - IS Business Technical Support Officer Stream 2 - IS Data Technical Support Officer Stream 3 - IS Infrastructure Technical Support Officer Stream - IS Service Management Technical Support Officer SECTION 2: DUTIES The IS Technical Support Officer will work within a team providing technical support for Digital and ICT services across the council’s ICT infrastructure including the network, server estate, end points, applications, systems, and security. S/he will have a varied role that may encompass defining system or technology requirements; developing system or technical plans and documentation; reviewing and evaluating existing systems; designing, modifying, managing and supporting business systems, components, processes and workflows. The primary objective is implementing and maintaining the technology that enables the work of the council. Stream 1 – IS Business Technical Support Officer The IS Business Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as software and applications procurement and implementation, project management, business analysis, service design, testing, software lifecycle management and contract management. This stream includes opportunities to work on the design and delivery of projects using design thinking methodology and looking for ways to exploit new and existing technology. Role Description & Responsibilities: • Interpreting a project and the client’s requirements and evaluating all the options to identify potential solutions • Investigating and analysing business or technical processes, procedures, and work practices to identify improvements or add functionality • Implementing and supporting M365 projects on SharePoint, Power Apps and Teams • Improving existing business models, processes and flows of data • Providing support and lifecycle management for software systems • Preparation and maintenance of appropriate project and technical documentation • Managing and evaluating test processes including overseeing User Acceptance Testing • Attending regular planning and support meetings • Acting as a liaison between business stakeholders, customers, 3rd party providers or other technology teams • Managing procurement of third-party solutions and subsequent contracts • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 2 – IS Data Technical Support Officer The IS Data Management Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as SQL database administration, data management, Power BI, business intelligence and data analytics. It will also suit people interested in working with spatial data, developing and supporting GIS corporate solutions and GIS data distribution. Role Description & Responsibilities: • Supporting the DBA function with SQL Server database administration • Support existing SQL Reporting and report creation • Supporting the development and maintenance of the database environment in line with best practice • Assisting in the development of data management policies and procedures • Supporting and contributing to, where appropriate, ICT plans, policies and procedures • Assist in interpreting a project and the client’s data and reporting requirements and evaluating all the options to identify potential solutions • Identifying and evaluating inefficiencies and recommending optimal data management practices • Support the preparation and maintenance of appropriate project and technical documentation • Support the management and development of our corporate web GIS solutions for both public and internal use • Assisting in the support and development of FME Apps and process • Assist in interpreting a project and the client’s requirements of GIS solutions and applications • Managing large spatial datasets for corporate distribution for both desktop and web GIS users • Reviewing and evaluating test processes • Managing procurement of third-party license renewals and subsequent contracts • Assisting in Power BI Administration and Report creation. • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 3 - IS Infrastructure Technical Support Officer The IS Infrastructure Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as IT architecture, technical infrastructure, telecommunications, network support, server management, ICT security, virtualisation, cloud computing and M365 Administration and deployment. Role Description & Responsibilities: • Monitoring network components including configuration, security and maintenance • Maintenance, problem solving and support of existing systems and infrastructure • Managing contracts and service delivery by 3rd party technology providers • Configuring components to ensure interoperability • Managing and administering servers and virtual machines • Identifying and evaluating inefficiencies and recommending optimal technology solutions • Preparation and maintenance of appropriate project and technical documentation • Applying appropriate security controls • Managing and evaluating test processes • Office 365 implementation and administration • Adhering to Change management processes • Attending regular planning and review meetings • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 4 - IS Service Management Technical Support Officer The IS Service Management Technical Support Officer role will suit candidates with an interest in further developing their ICT career in IT service management including providing technical support, implementing ICT security, mobile device management, managing procurement processes and project management. Role Description & Responsibilities: • Delivering and supporting the IT service management function including change and release management; incident management; problem management, configuration management and request management • Providing technical support for all council services • Support and maintenance of the audiovisual systems (MVI easyconf, MTR ) to ensure successful council and other hybrid meetings/events • Creating training documents and user guides and delivering staff training • Providing MDM (Mobile Device Management) support for mobile devices • Documenting common problems and resolutions in KBs and training documents • Liaising with 3rd party vendors to implement solutions and track service level commitments • Continuous improvement management, identifying and implementing improvement measures • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Successful candidates will be encouraged and supported to undertake further training and certification to build expertise in the area they are appointed to. Note: as the Digital & ICT Department continues to evolve, it is likely that flexibility in regard to the allocation of specific duties will be necessary. SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS 1. Character Each candidate must be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed application forms - (a) Hold a recognised diploma or degree (min level 6 in the National Framework Qualifications), or equivalent professional qualification in an IT-related discipline. (b) Have a minimum of 2 years’ experience working within an ICT function or team which supported and enabled a complex and diverse service organisation. (c) Fulfill the Selection Experience in Section 3.1 3.1 Selection Experience The successful candidate must have a min of 2 years’ appropriate experience in at least two of the relevant essential experience categories. Strong preference will be given to candidates who can also demonstrate their breadth of knowledge to include the desirable experience listed per stream. Stream 1 - IS Business Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • Business Analysis, Design and Requirements engineering • Service Design • Application integration, deployment and support • SQL scripting • Web services and IIS administration • M365, Sharepoint and Teams Administration • Contract management and procurement Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Business Systems Support particularly ERP/FMS support • Analysis and Requirements Engineering • Project Management • Vendor management Steam 2 - IS Data Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • SQL Database administration and support • Business intelligence and data analytics • Geographical Information Systems implementations and support • GIS spatial data management and distribution • Information systems and data security design and implementation Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Database Support in SQL Server • SSRS and Power BI report creation • SQL Query Language • GIS Data and Web Browser Management using the ESRI suite of products • Use of Desktop MapInfo and ESRI products • FME Desktop and Server • Analysis and requirements gathering Stream 3 - IS Infrastructure Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • Infrastructure and network support and implementation • Server and desktop management • Network and device security • Communications technologies • Backup, disaster recovery and business continuity solutions • Email services administration • Security controls/tools e.g., antivirus, anti-malware, endpoint encryption Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Centralised software deployment systems • Technology management and configuration • Endpoint management • Automation • Cloud services design and implementation • Virtual environments Stream 4- IS Service Management Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • IT Asset Management • Patch Management • Experience of Mobile Device Management - Manage Engine Desktop Central • Expert knowledge of audiovisual systems (MVI easyconf, MTR ) • Knowledge of Smasung Knox and Apple DEP • Knowledge of end user device landscape. Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Centralised software deployment systems • Desktop management • Endpoint management • Knowledge of Manage Engine Suites • Public Procurement (eTenders and Frameworks) For all streams – Essential Experience • A career record that demonstrates the necessary experience and competencies to carry out this role • At least 2 years’ experience in supporting and delivering projects • Good team working and interpersonal skills • Good report writing skills • Ability to communicate technical information and ideas clearly and concisely to non-technical people • Ability to present findings to management teams and client departments • Technical and analytical skills • Enthusiasm for continuous learning. Desirable Experience • Proven logical, analytical and creative abilities • Self-development skills to keep up to date with fast-changing trends in a complex IT environment • Creativity in problem solving and decision making • The ability to prioritise your workload • Knowledge of Data protection and GDPR (General Data Protection Regulation) • ITIL and/or other IT standards experience or knowledge. Candidates are requested to make a personal assessment of these criteria against their own qualifications, skills and abilities to assess whether they should apply for the post. 4. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age. 5. Transport When required to do so, holders of the office shall hold a full driving licence for Class B Vehicles and shall drive a motor car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority. 6. ESSENTIAL SKILLS, EXPERIENCE & KEY COMPETENCIES Candidates are expected to be able to demonstrate in their application and at interview that they possess the following competencies through the experience and skills they have gained to date: Delivery of Results An IS Technical Support Officer is expected to take ownership of tasks and is determined to see them through to a satisfactory conclusion. Analysis and Decision Making An IS Technical Support Officer is expected to investigate all relevant issues and make balanced fair recommendations based on evidence. Interpersonal & Communication Skills An IS Technical Support Officer is expected to deal with customers and colleagues in an effective, efficient and respectful manner. S/He should be able to express themselves in a clear and articulate manner. Technical Competency/Specialist Knowledge An IS Technical Support Officer is expected to display a high level of skill and expertise in the chose ICT stream(s). SECTION 4: COMPETENCIES A Competency Based Application form requires you to describe some of your personal achievements to date that demonstrate certain competencies (necessary skills and qualities) required for the position for which you are applying. For each competency, you are given a description of a skill or quality. You are then asked to describe a situation, from your own experience, which you think is the best example of what YOU have done which demonstrates this skill or quality. It is essential that you describe how you demonstrated the skill or quality in question. Therefore, compose your replies carefully in this section and try to structure what you write so that you give specific information about what you have done - for example, do not simply say that “X was successful”, describe exactly what you did and how you demonstrated the skill or quality in question. For each example, please include the following: a) the nature of the task, problem or objective; b) what you actually did and how you demonstrated the skill or quality (and, where appropriate, the date you demonstrated it) c) the outcome or result of the situation and your estimate of the proportion of credit you can claim for the outcome. The information you present in your application may form part of a shortlisting process and may also be used to help structure your interview, should you be invited to one. A shortlisting process may be applied based on TWO or more of the competencies and on other information you provide in your application form. SECTION 5: TENURE The position is wholetime and pensionable. Panels may be formed to fill permanent and temporary vacancies for IS Technical Support Officer (Grade 5) which may arise during the lifetime of the panels. SECTION 6: SALARY The Salary for the post is: €48,089- €57,572 basic per annum €48,089 - €49,561 - €51,039 - €52,537 - €59,047 (Maximum); - €55,806 - (1st LSI) (after 3 years satisfactory service on the Maximum) - €57,572 (2nd LSI) (after 3 years satisfactory service on the 1st LSI). Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at a minimum point. Rate of remuneration may be adjusted from time to time in line with Government Policy. SECTION 7: LOCATION OF POST The base for working purposes shall be the location as determined by Cork County Council. Cork County Council reserves the right to assign you to any department, premises or district in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or compensation. Holders of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. SECTION 8: WORKING HOURS The working hours at present provide for a five-day, thirty-five hour working week. A flexible working hours’ system is in operation and may be availed of subject to the terms and conditions of the FlexiTime Policy. All hours worked will be subject to the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. The successful candidate may be required to work hours outside of normal working hours as required by his/her immediate Supervisor. SECTION 9: ANNUAL LEAVE The current annual leave entitlement is 30 days per annum or on a pro-rata basis for period worked. Notice of intention to take leave shall be given to the council at least two weeks before proposed leave commences. Cork County Council’s leave year runs from 1st January to 31st December. Granting of annual leave, payment for annual leave and arrangements for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997 (as amended). SECTION 10: ELIGIBILITY TO WORK IN IRELAND Please note that in order to work in Ireland, a non-EEA National, unless they are exempted, must hold a valid Employment Permit. Should you be successful in the selection process, prior to appointment you will be required to confirm that you are in possession of same.
Customer Service Agent
Role Summary: Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints. Customer Service Representative Responsibilities: · Maintaining a positive, empathetic, and professional attitude toward customers. · Responding promptly to customer inquiries. · Handling a high volume of calls · Communicating with customers via on the phone, email, live chat, or face-to-face. · Acknowledging and resolving customer concerns. · Communicating and coordinating with colleagues, as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support. Skills and Experience required : · Gained at least one years’ relevant experience preferably in a customer service environment. · Have good communication skills with an excellent telephone manner. · Have demonstrated a good working knowledge of Excel and Word. · Organised, diplomatic and a good team player. · A proven ability to work to targets and timelines. Terms: · Salary: €27,500 · Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
Multiple Roles
JOIN THE TEAM Are you passionate about all things Golf? Find a range of roles at Halpenny Golf that you can thrive in. Check out the positions we have available right now! WEBSITE CONTENT ADMINISTRATOR Position Type: Full TIme Hours: 9.30 - 18.00 Location: Lucan WORK IN OUR STORES | IRELAND Do you enjoy working as a team? Can you deliver excellent customer service? Do you have a love for all things Golf? If that sounds like you then come and work for us! We have a range of positions available, check them out below and apply with your C.V. STORE MANAGER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work Applicable) Location: Swords ASSISTANT STORE MANAGER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work Applicable) Location: Drogheda SALES ASSISTANT Position Type: Part Time Hours: Various Shifts available including weekends. Location: Lucan SALES ASSISTANT Position Type: Part Time Hours: Various Shifts available including weekends. Location: Swords SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Swords SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Drogheda SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Drogheda
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Significant experience in financial services · Excellent knowledge of all retail finance product, processes and procedures · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment · Committed to and enjoys working in a sales environment Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Communication & Influencing Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Significant experience in financial services · Excellent knowledge of all retail finance product, processes and procedures · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment · Committed to and enjoys working in a sales environment Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Communication & Influencing Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
