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Who we are The Residential Tenancies Board (RTB) is an independent public body that regulates Ireland’s rental sector. We work to deliver a fair rental system for everyone in Ireland. In our role, we: • Inform tenants and landlords about their rights and responsibilities • Ensure landlords register tenancies and follow rental law • Help to resolve tenancy disputes • Provide trusted data and insights to inform rental sector policy • We are committed to delivering quality services that make the rental sector fairer and easier to navigate. We operate under the auspices of the Department of Housing, Local Government and Heritage. What we do A healthy rental sector is a vital part of a well-functioning housing market. Our work is central to delivering this for Irish society. Each year we: • Register over 300,000 private, Approved Housing Body, cost rental and student-specific accommodation tenancies. • Resolve disputes between more than 9,000 landlords, tenants and neighbours. • Run targeted compliance campaigns to ensure landlords are following rental law. • Provide information on rental law to 500,000 visitors to our website. • Publish four quarterly updates with the latest data on the state of Ireland’s rental sector. How we function • Staffing: We have an approved staffing level of approximately 125 employees. We also outsource some business processing, legal and information technology functions to external providers. • Funding: We are funded by tenancy registration fees, dispute fees and Government funding through the Department of Housing, Local Government and Heritage. • Priorities: You can read about our strategic priorities in the RTB’s Statement of Strategy 2023–2025 on our website. Working with us Equal opportunities We are an equal opportunities employer. We are committed to employment policies, procedures and practices that do not discriminate because of a person’s gender, civil status, family status, age, disability, race, religious belief, sexual orientation or membership of the Traveller community. We aim to create a diverse, inclusive and rewarding place to work. We believe that we benefit from the different backgrounds, experiences and perspectives of our staff. We encourage talented people from all backgrounds to join our organisation. Career development As an Executive Officer at the RTB, you will have opportunities to grow your career and to experience a wide range of responsibilities. You will deal directly with RTB staff, stakeholders and members of the public helping to respond to their queries and to resolve issues. You may also have the opportunity to broaden your skillset by taking part in groups and projects outside of your formal duties. At the RTB, we recognise and value the contribution of our staff, and we continually invest in their development. Our work environment supports staff and provides opportunities for personal and professional development. Your work at the RTB will make an important contribution to delivering a fair rental sector that works for the people of Ireland. You will work together with a team of experienced colleagues who are experts in rental law and regulation. Benefits Your benefits as an Executive Officer will include: • Hybrid working environment with flexible working hours (potential to accrue additional flexi leave of 1.5 days per month). • Public sector pay rates with incremental progression (Executive Officer level). • Generous annual leave – 23 working days per annum, rising to 24 after 5 years’ service, 25 after 10 years’ service, 26 after 12 years’ service and 27 after 14 years’ service. • Public sector pension scheme membership. • City centre location which is easily accessible by public transport. • Career progression and cross-skilling opportunities. • Educational supports though employer sponsored academic education, paid study leave, and in-house training and development programmes. • Access to Taxsaver travel tickets. • Access to Bike-to-Work Scheme and bike storage. • Confidential counselling services provided as part of our Employee Assistance Service (EAS). About the role The Executive Officer grade is an entry level position to junior management in the RTB. Your duties as an Executive Officer will be varied. You will need to be flexible and able to adapt to the changing needs of the RTB. You will be involved in a wide range of roles and activities, including responsibility for the day-to-day operations of our various business units, dealing directly with the public in support of services provided to them by the RTB, researching and drafting proposals and assisting with training and supervising junior staff (as required). The exact role you will do and the business unit you will be assigned to will depend on your skills and the business needs of the RTB. Who will I report to? As an Executive Officer, you will report directly to the Higher Executive Officer (or other nominated person) in the business unit where you work. What will my responsibilities be in this role? Working closely with colleagues and your line manager, your duties may include: • Providing high quality customer service to both internal and external stakeholders, in person, electronically and by phone. • Conducting the day-to-day core business activities of their relevant business unit. • Assisting the Higher Executive Officer to organise, plan, execute and monitor the work of the business unit. • Taking ownership of assigned tasks and prioritising competing tasks in order to ensure that they are completed on time and to a high standard. • Providing high quality administrative support to all areas of the business unit. • Responding in an effective and timely manner to a variety of correspondence received. • Sharing information, knowledge and experience with colleagues with the purpose of assisting the team/organisation to meet its objectives. • Planning and organising people and resources to meet goals, targets and objectives. • Ensuring records and files are managed in an organised and logical manner. • Providing junior and new team members with on-the-job training and support to deliver on their objectives. • Carrying out detailed research on matters relevant to the work of the RTB and analysing results. • Making submissions and recommendations to the relevant unit Higher Executive Officer (or another nominated person). • Analysing and preparing responses to non-routine issues, queries, correspondence etc. and escalating same as appropriate. • Scheduling seminars, meetings, arranging meeting venues and preparing and circulating documentation as required. • Diary and travel management for business unit management and ensuring that they are prepared for meetings. • Preparing and editing presentations, speeches, reports for relevant business unit management. • Presenting to our stakeholders and representing the RTB at stakeholder events. • Contributing to new and more effective ways of working and implementing changes to improve efficiency and effectiveness as directed. • Developing, writing and maintaining relevant process and information documents and participating in the review of any existing policies and procedures. • Attending and actively contributing to team meetings, including minute-taking, production and monitoring of action logs, and dissemination of materials. • Presenting material (written and oral) in a clear, concise, comprehensive and convincing manner. • Creating and maintaining accurate management information. • Contributing to the development and implementation of management information systems. • Participating in cross-divisional work and projects when requested. • Keeping up to date with the practices and procedures of the RTB and developing and maintaining the technical skills and knowledge required to perform effectively in the role. • Participating in training and development programmes/courses to maintain and improve performance and to assist in identifying personal training and support needs. The above is a general summary of the Executive Officer duties within the RTB. Duties may vary depending on the nature of work carried out by the employing business unit. Many candidates from this competition will be placed in our Disputes Resolution Service, Compliance and Enforcement, and Customer Services and Registrations business units. Disputes Resolution Service As an Executive Officer in Disputes, you will support all parties engaged in the Dispute Resolution Service. You will be primarily tasked with fulfilling the role of a case officer. As a case officer, you are responsible for the management of dispute cases brought by landlords, tenants, and third parties to the RTB. This role involves: • Scrutinising assessment notes/early intervention of cases • Scheduling hearings • Compiling evidence and circulation of correspondence • Liaising with parties on their rights and obligations • Review of case outcomes • Working to a target structure and set goals. Compliance and Enforcement As an Executive Officer in Compliance and Enforcement you will primarily be tasked with fulfilling the role of a compliance case officer. As a compliance case officer, you are responsible for the assessment of potential breaches of rental law, engaging with non-compliant landlords to support them to become compliant and escalating non-compliance to enforcement. This role involves: • Scrutinising public referrals and external and internal data to identify potential breaches of rental law • Compiling evidence on potential breaches • Liaising with members of the public to gather evidence • Understanding rental law such as rent pressure zone regulations and engaging with our stakeholders to support understanding of this • Engaging with landlords to encourage and support compliance • Processing documents such as investigation decisions and Court documents to support the enforcement process • Working to a target structure and set goals. Customer Services and Registrations As an Executive Officer in Customer Services and Registrations, you will contribute to the smooth operation of tenancy registrations and customer support, ensuring compliance with legislation and enhancing customer experience. This role involves: • Managing daily operations including tenancy registrations and escalated customer queries. (*The RTB works with a Business Process Outsourcing (BPO) partner who manages most incoming customer calls. Escalated or complex queries are referred directly to the RTB for resolution by the Customer Service and Registrations team). • Handling customer interactions across phone, email, and web channels • Investigating cases using tools such as ServiceNow, RTB365, and the RTB portal • Conducting quality checks to maintain data integrity and service standards • Liaising with internal teams (Legal, Dispute Resolution, Communications, BPO) to resolve complex cases • Contributing to the creation of communications and guidance materials for customers and BPO. As an Executive Officer, you may be moved between business units for RTB operational reasons and in response to changing business needs. Am I eligible to apply? To apply, you must: • Have obtained a minimum Level 7 qualification on the National Framework of Qualifications (including Diploma & Ordinary Bachelor’s Degree) Or • Have at least 2 years’ relevant experience in a similar role • Demonstrate possession of the essential skills/competencies identified as being essential for the role (see below) • Be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Please note, under the Residential Tenancies Act (S.169(4)), a councillor or member of a local authority cannot become an RTB staff member. For more information on eligibility for this role, please read Appendix 2. Essential skills and experience To be effective in the role of an Executive Officer in the RTB, candidates need to have: • Excellent computer skills – Excel, Word, Outlook • Excellent written and verbal communication skills – capable of presenting material in a clear, concise, comprehensive and convincing manner in addition to the ability to demonstrate understanding and sensitivity when dealing with others • Experienced in managing internal and external stakeholders – including members of the public • Excellent task management, planning and organisational skills with the ability to work on multiple projects concurrently and adapt to changing and conflicting priorities • Ability to prioritise tasks effectively and work on your own initiative • Ability to work under tight deadlines, high pressure and complete tasks in a timely manner • Strong attention to detail & accuracy, with a focus on high quality outputs • Capable of using initiative as and when appropriate • Ability to write and access reports of a technical nature and have a proven capacity in preparing management reports as required • Commitment to the concept of public service • Strong analytical skills – ability to analyse and interpret complex information and data and transfer this into practical and effective recommendations • Demonstrate possession of the key skills/competencies identified as being important for the role (see Appendix 1). Desirable attributes In addition to the essential requirements, it is desirable that candidates have: • Have a good knowledge of (or the ability to quickly acquire such knowledge) public service policies and activities, particularly in respect of RTB-related services • Proven ability to work effectively within multi-disciplinary teams • Project management and research skills are also desirable. Key terms and conditions for this role Below is an overview of the key terms and conditions for this role. If you are successful in this competition, your full terms and conditions will be set out in your employment contract. Panel, term and probation period At the end of this competition process, the RTB will form a panel for the post of Executive Officer. We may fill current and future, permanent and specified or fixed-term Executive Officer vacancies from this panel. The panel will include all successful applicants in order of merit. The panel will remain in place for 12 months from the date it is established. If you are appointed from the panel, this can be on a permanent or fixed-term basis as a public servant. We reserve the right not to use this panel to fill an Executive Officer role where a post requires specific skills. Any appointment is subject to successfully passing your probation period. In certain situations, the RTB can extend your probationary period. During your probation period, your line manager will review your performance to determine if you have: • Performed in a satisfactory manner; and • Been satisfactory in general conduct. The RTB will decide if you have passed your probation based on your performance against the criteria above. We will explain our probation process in more detail to successful candidates when they begin work with the RTB. Notwithstanding the paragraphs in this section, your probation period can be ended at any time before the end of your contract term by you, or by the RTB, in line with the Minimum Notice and Terms of Employment Acts 1973 to 2005 Location Your usual place of work will be at RTB offices in O’Connell Bridge House, D’Olier Street, Dublin 2. Under the RTB’s Blended Working Policy, all employees are required to attend at RTB offices on, at least, two days* per week to be agreed with their line manager. Additional in-person attendance may also be required depending on role and business need. The RTB’s Blended Working Policy is under review and current arrangements may change in the future During the probation period, a minimum attendance of 3 days per week in the RTB office will be required. Salary Scale €36,343 – €61,216 per year
Executive Assistant
Description Role Profile Title: Executive Assistant (Hybrid) Reporting to: Chief Executive Officer (CEO) or appointed designate Purpose of the Role The Executive Assistant is an integral role in the provision of comprehensive support to the CEO and Executive Team, as well as acting as liaison to the Board of Trustees, Company Secretary and Senior Leadership Team. Confidentiality and discretion are key requirements, as such the Executive Assistant will maintain strong boundaries and handle sensitive information with professionalism and integrity. In addition, the Executive Assistant has responsibility for the oversight of the management of the Cheshire Ireland Central Office in Dublin, along with line management responsibility for the Central Office Administration Team. Cheshire Ireland strives to ensure that all people using our services are supported to live their best possible life. It is critical that all Cheshire Ireland staff perform their roles in a manner that is consistent with Cheshire Ireland’s core values of Excellence, Partnership, Learning, Integrity and Respect. Key Responsibilities CEO & Executive Support Flexibility & Additional Duties The nature of this role requires flexibility. Employees must be prepared to undertake additional tasks as assigned by the organisation. This role profile is subject to periodic review and may be amended as necessary to meet evolving service needs.
