Jobs
Sort by: relevance | dateOrganisational Development Officer
To assist the Organisational Manager in enhancing organisational performance through workforce planning initiatives, learning and development interventions, talent development, and employee engagement and wellbeing to enhance the Council’s culture and branding and imbed PRIDE values and behaviour. Please note
Clerical Officer
Nature of Post As specified on advertisement. Salary Scale €31,619 - €48,925 (including long service increment). Rate of remuneration may be adjusted from time to time in line with Government pay policy. Annual Leave 22 working days per annum (pro rata). Location Appointment is to the Louth and Meath Education and Training Board Scheme. The successful applicant’s first assignment will be as specified on advertisement. Reporting/Accountability Relationship The Clerical Officer Grade III reports to the Grade IV/V Officer within the section, or the principal in a school setting. Post Summary/Purpose The appointee may be assigned to any of a very wide variety of areas or activities carried out in the Louth and Meath ETB Scheme. Duties may include preparation, certification and processing of salaries, processing of accounts, processing of examination results, student admission and registration, record keeping, reception duties. The position may arise in a school, requiring knowledge of and competence in the full range of school administration skills. ELIGIBILITY CRITERIA Health and Character Those under consideration for a position may at the discretion of the employer be required to complete a health and character declaration and a Garda Vetting Form. References will be sought. Citizenship Requirement Citizenship Requirement: Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. Candidates for a Clerical Officer Grade III post by open competition must: • have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service. • be capable and competent of fulfilling the role to a high standard. • have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriaterelevant experience which encompasses equivalent skills and expertise. Desirable criteria • Excellent administrative and IT skills • Excellent interpersonal and communication skills • Excellent customer service skills • Good knowledge of record keeping • Ability to process work with a high level of attention to detail COMPETENCIES REQUIRED The appointee to the Clerical Officer Grade III post will be required to show evidence of the following competencies: Teamwork • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part Information Management/Processing • Approaches and delivers all work in a thorough and organized manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes • Writes with correct grammar and spelling and draws reasonable conclusions from written instructions • Identifies and appreciates the urgency and importance of different tasks • Demonstrates initiative and flexibility in ensuring work is delivered • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through and can clearly explain these • Is respectful, courteous, and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. • Clearly understands the role, objectives and targets and how they fit into the work of the unit • Is committed to self-development and continuously seeks to improve personal performance Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service • Serves the Government and people of Ireland • Is thorough and conscientious, even if work is routine • Is enthusiastic and resilient, persevering in the face of challenges and setbacks • Is personally honest and trustworthy • At all times, acts with integrity
Adult Education Guidance Information Officer
REPORTING TO Adult Education Officer (AEO), Guidance Co-ordinator, Guidance Counsellor or Management Group as agreed in the operational framework for the project. NATURE OF POST Permanent wholetime – 35 hours per week. (Note: This position is equivalent to the Grade IV salary scale) FUNCTION OF JOB The Adult Guidance and Information Service offers impartial and confidential information, advice, guidance and counselling on the educational options that are available to clients both within CMETB and with other education providers. The aim of the service is to support clients to make the right decisions about returning to education and training and to help them make those decisions within the context of their wider lives. KEY PURPOSE 1. To develop, implement and maintain a comprehensive, up-to-date and user- friendly information service which supports the aims and objectives of the project. 2. To contribute to and organise events, marketing activities, and promotional materials which promote the project to clients, groups and other agencies. 3. To develop and maintain up to date paper based and computer-based systems in respect of clients, groups and information resources. 4. To implement and maintain agreed administrative procedures. 5. To contribute to the on-going development and maintenance of the service. LOCATION Monaghan town, Co. Monaghan (4 days per week) and Carrickmacross (1 day per week). REQUIREDQUALIFICATIONS,SKILLS&EXPERIENCE QUALIFICATIONS Please refer to “Person Specification” at the end of this document. DUTIES AND RESPONSIBILITIES 1.1 TO DEVELOP, IMPLEMENT AND MAINTAIN AN EFFECTIVE AND USER-FRIENDLY INFORMATION SERVICE WHICH SUPPORTS THE AIMS AND OBJECTIVES OF THE PROJECT. 1.2 Deal with public enquiries by telephone, email and in person from members of the public, local agencies and community groups. 1.3 Provide user-friendly, accurate, and relevant information and advice to enquirers. 1.4 Undertake research on behalf of clients, groups, and staff and prepare individualised information packs. 1.5 Interpret and apply information, such as grant entitlements, to individual needs. 1.6 Make referrals and/or arrange appointments for clients to meet with the Guidance Counsellor, other internal staff, and/or external organisations, as appropriate. 1.7 Maintain comprehensive and up to date information on local job, education and training opportunities. 1.8 Input and maintain appropriate client records. 1.9 Maintain appropriate links with other service providers. 2.1 TO CONTRIBUTE TO AND ORGANISE EVENTS, MARKETING ACTIVITIES, AND PROMOTIONAL MATERIALS WHICH PROMOTE THE PROJECT TO CLIENT, GROUPS AND OTHER AGENCIES. 2.2 Assist in promotional/networking activities e.g., presentations, exhibitions and events as appropriate. 2.3 Contribute to the production of publicity materials. 2.4 Undertake appropriate activities to publicise and market the services of the project to existing and new clients. 2.5 Deliver presentations and/or information sources to groups, as required. 2.6 Support other services in highlighting course vacancies and upcoming courses and organising recruitment events for same. 3.1 TO DEVELOP AND MAINTAIN UP-TO-DATE PAPER BASED AND COMPUTER BASED SYSTEMS, IN RESPECT OF CLIENTS, GROUPS AND INFORMATION RESOURCES. 3.2 Develop and maintain paper based and ICT databases which are relevant to the Adult learner including education, training and employment opportunities, funding and support services. 3.3 Ensure that the client database is maintained and updated in accordance with NCGE guidelines. 3.4 Assist in the preparation and completion of returns to the Department of Education and Skills, DFHERIS, SOLAS, NCGE, ETB and other designated bodies. 3.5 Assist in the development, maintenance and updating of websites and social media platforms as appropriate. 3.6 Undertake training and keep updated on relevant developments and changes in respect of the client database. 3.7 Access information from a range of circulation sources. 3.8 Keep informed of relevant ongoing developments at local and national level. 3.9 Ensure that guidance personnel are kept updated regarding new information and changes that may affect our clients. 4.1 TO OFFER ADMINISTRATIVE SUPPORT TO THE PROJECT INCLUDING: 4.2 Establishing recording systems and databases in agreement with the project manager. 4.3 Implementing agreed administrative procedures. 4.4 Maintaining client records and statistics in a confidential manner 4.5 Carrying out day-to-day secretarial duties such as typing and word-processing, photocopying, telephone/reception, mail and minute taking. 4.6 Maintaining day-to-day financial records including monthly accounts, invoicing, and the purchase of equipment, as appropriate. 4.7 Maintaining an appointments system for guidance interviews and group sessions. 5.1 TO CONTRIBUTE, AS APPROPRIATE, TO THE ON-GOING DEVELOPMENT AND MAINTENANCE OF THE SERVICE. 5.2 Contribute to the monitoring, review and evaluation of the project by maintaining and analysing data on client use of the service; and contributing to the identification of gaps in provision. 5.3 Keep note of possible research needs presented through trends in the client data and feed these back as appropriate to the project management. 5.4 Participate in appropriate staff development and training as agreed with line manager. 5.5 Maintain awareness of on-going developments at local and national level. 5.6 Any other duties relevant to the effective and efficient operation of the service. 6.1 TO SUPPORT DELIVERY OF FURTHER EDUCATION AND TRAINING PROGRAMMES 6.2 Assist in the recruitment and sign up of learners for these programmes. Advise on possible course trends to respond to demand and feed this information back to co-ordinators. 6.3 Participate in appropriate staff development and training as agreed with line manager. 6.4 Any other duties relevant to assisting the effective and efficient operation of the service. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time by the CE, DFET or AEO and to contribute to the development of the post while in the role . QUALIFICATIONS / EXPERIENCE Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent. OR Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher. OR Have appropriate relevant experience which encompasses equivalent skills and expertise. SKILLS Have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service Competency Frameworks for the Irish Public Service. Be capable and competent of fulfilling the role to a high standard. COMPETENCIES · Team Working · Interpersonal and Communication Skills. · Information Management/Processing · Delivery of Results. · Specialist Knowledge, Expertise and Self Development. · Drive and Commitment to Public Service Values.
Caretaker
We are currently recruiting for a Caretaker to join our PPP CNU contract in Clonmel on a full time, permanent basis. The successful candidate will be subject to Garda Vetting whilst flexibility will be required for working shifts to cover Monday to Sunday 8am-8pm, including weekends. RESPONSIBILITIES:
Lifeguard
Our Heroes Wear Togs! We are looking for a qualified Lifeguard on a Full Time basis to join our team at Aura Grove Island. · Flexible working hours – morning, afternoon, evening, both weekdays and weekend shifts available! · Upskilling opportunities across other areas of the business. Why join the Aura Family? We are the best in our industry! And we don't say we’re the best place to work - our people do… For eight years we have been recognized as one of the Best Workplaces in Ireland . We are also proud to have been recognised as a Best Workplace for Women in 2026, for the third consecutive year. We don’t just talk about our values; we live them every single day. When you join Aura, you aren't just taking a job; you’re joining a culture where: · You belong: We are proud winners of the 2026 National Inclusion and Diversity Facilities Awards, National Advancing Disability Equality Award 2025 and we hold the Investors in Diversity Silver Certification . Inclusion isn't a buzzword here, it’s our standard. · You develop: We place emphasis on learning and development, you can expect to learn and grow throughout your career. · Your wellbeing matters: Safety, Health and Wellbeing is at the heart of everything we do. We have been recognised Best Workplaces for Health & Wellbeing for the third consecutive year in 2026. In 2025 we won the All-Ireland Safety Awards inSport & Leisure . Other reasons to join our team…. · Friends and Family Benefit – free membership for all employees and a friend or family member in the leisure centre · Our Training Academy – opportunities to certify to the highest industry standards in a range of industry practices such as Lifeguarding, Swim Teaching, Pool Plant Operations etc · Aspire Programme – our talent development programme which gives you unrivalled access to training, development and further certification opportunities · Aura One Hub – discounts, rewards and recognition platform · EAP Programme – a free confidential comprehensive advice and support service ranging from financial and legal advice to counselling for you and your family members · A range of other benefits such as Bike to Work, TaxSaver, retail discounts, Length of Service benefit and discounted Health Insurance for employee’s and dependants through the HSF Health Plans Our vision is BIG… Aura's vision is for a healthier and happier Ireland by improving the health and wellbeing of our nation through exercise, sport and active lifestyles. Your mission: · Keep our customers safe in the pool area at all times · Display a commitment to our vision, purpose and values · Act immediately and appropriately to secure safety of customers in the event of an emergency · Attend mandatory meetings and monthly training sessions as scheduled · Maintain a high standard of customer service · Adhere to our Healthy and Safety policies and procedures at all times · Ensure excellent standards of cleanliness and hygiene · Be an Aura ambassador and represent the company with a professional approach and attitude These are just some of the tasks our lifeguards undertake each day and this list is just part of what life in Aura has in store for you. Here’s what we need from you: · R.L.S.S. Pool Lifeguard or I.W.S. Pool Lifeguard qualifications required · A positive attitude and a genuine focus on teamwork · Previous experience working as a Lifeguard is an advantage · A willingness to qualify in other disciplines such as Swim Teaching would be an advantage · Excellent communication skills with fluent English · Flexible in relation to your hours/days of work · Due to the nature of this role fluent English is required
Bartender
O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence. We have an exciting opportunity for a Full-Time Bartender to join our team at the Killarney Avenue Hotel. Key Responsibilities of this role are: If you want to make an impact, O’Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page. O’Donoghue Ring Collection is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
Vehicle Maintenance Fitter
Salary: Scale 6, NJC Spinal Column Points 20-24 (plus employer pension contribution) x 1 Permanent Deliver better lives for all, whilst enhancing your career. These are the things we hold dear at Lisburn & Castlereagh City Council; respect, honesty, excellence, accountability, leadership & equality. We have an ambitious vision for our area. We want to create opportunities for strong, healthy communities, and business growth. Our success will create new opportunities for individuals, families & communities. Every role at LCCC contributes to this aim, and if appointed to this role you will be part of creating better lives for all. As a member of the Operational Services Team the postholder will be required to: Be responsible for the effective and efficient maintenance of the Council’s entire vehicle fleet including refuse vehicles, commercial trucks, light vans, tractors, heavy plant and grounds maintenance equipment. Diagnosing, repairing and maintaining heavy commercial plant/vehicles including servicing and preparation for PSV’s and MOT’s, periodic vehicle safety checks, preventative maintenance and daily response maintenance/repairs. The post holder will assume other delegated duties appropriate to the post reasonably assigned by management. Curious to learn more? Full details of the role are in the job description. Apply now and take the first step in your new career. The application form will only be available online. Applications for this post will be channelled exclusively through the Council ITRENT Web Recruitment system therefore application forms in hard copy will not be available to candidates. However, the Council will consider any requests for an application to be made in hard copy and will provide alternative arrangements where possible, for example access to a computer. The Council is committed to providing people with disabilities the opportunity to compete fairly for jobs. If you have any special needs or requirements with regard to any stage of the recruitment process please contact the HR&OD team at via email recruitment@lisburncastlereagh.gov.uk or telephone 02892447444.
Dispenser/trainee Dispenser
We have an excellent opportunity for a qualified Part Time Dispenser/Trainee Dispenser to work in our Clandeboye Road branch in Bangor. Working 16 hours per week on a permanent basis, between 9.00am and 6.00pm Monday to Friday, and 9.00am to 5.30pm Saturday, according to the rota. The successful candidate will be working 24 hours per week on a temporary basis for approximately 6 months to cover a period of absence. Additional hours may be required from time to time and applicants must be fully flexible to work according to the rota. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria
Team Leader
Purpose of the Job As part of the Living Options Services, the Team Leader will be a part of the management team and will support the Registered Manager to meet the Residential Care Homes Regulations (Northern Ireland) 2005 and DHSSPS Residential Care Homes Minimum Standards, August 2011. They will: • Support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. • Support the Day Services Manager to ensure the delivery of quality care and support. • Support with the management budgets and resources. • The Team Leader will mentor and supervise the Support Team. The Team Leader is responsible for developing programmes of activities, providing a range of activities to meet the assessed personal needs of individuals who attend Day Services. The Team Leader is responsible for delegating responsibilities to support staff to ensure these programmes are met. The Team Leader will support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. The team leader will work as part of the Day Services team promoting inclusion in the community and maximising independence. The role requires participation in the delivery of person-centred care, including personal care and promotion of a team approach at all times with positive and constructive working relationships for the benefit of the service user. They will support the Day Services Manager to ensure the delivery of quality care and support. Team Leaders will also support with the management of budgets and resources effectively. The Team Leader will mentor and supervise the support team. Salary/ Hourly Rate Hours of Work £15.14 per hour 30 hrs per week Flexibility is required to ensure the needs of the service are met. Team Leaders must be available to work unsociable hours and on public holidays on a rotational basis. Working patterns can be discussed further at interview stage. Closing Date Length of Contract 21st May 2026 Permanent Our Benefits • Annual Leave 6.4 weeks days pro rata in each leave year (inclusive of statutory days). This increases to 7.4 weeks after 5 years’ service and 7.8 weeks after 10 years’ service. • Annual incremental pay increases on agreed salary scale. • Auto-enrolment pension scheme, 5% employee contribution and 4% employer contribution. • Occupational Sick Pay that increases with service, up to 6 months full pay and 6 months half pay after 5 years’. • Free car parking as well as tea and coffee. • Paid annual NISCC registration fees (Cost reimbursed by Cedar). • Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities. • Employee Assistance Programme including access to 24/7 Doctors support. • Westfield Healthcare cashback scheme. • Special offers at over 600 leading high street and online retailers. • Cycle to work scheme Our Vision, Mission and Values Our Vision is an inclusive society for all. Our Mission is to support individuals and families living with disability, autism and brain injury to live the lives they choose. Our Values are Collaboration, Equality, Dignity, Achievement, Resilience. Key Duties and Responsibilities The Job • Delegating care tasks as per service user requirements and ensuring that these are carried out to the acceptable standards. • Ensure staff provide support that follows service user’s care plans. • Managing staff team to ensure the health safety and wellbeing of service users, staff and others • Fulfilling the role of the person in charge of a shift in the absence of the Day Services Manager. • Ensure that all service users are supported as individuals. • To be competent in all areas of practice and ensure that knowledge is current, and evidence based. • Provide support, direction and supervision to the support workers and act as a role model at all times. • Take the lead on ensuring all support workers are competent and report any concerns to the line manager. • Ensure that service user person centred plans are maintained in line with Croft Communities Record Keeping principles and guide Support Workers on how to maintain a high standard of such. • Act as an advocate for service users’ putting their best interests first and foremost whilst ensuring the health and safety of all who receive and deliver services. • Demonstrate a caring attitude always for both service users and colleagues. Internal Processes • Lead the shift and support staff to follow service users care plans. • Ensure a well led service and promote positive team working at all times. • Address any service, staff related or service user issues in a timely manner in adherence with Croft Communities policy and procedures. • Effectively report on any deficits within rotas that could impact negatively on the operational running of the service. • Ensure documentation is recorded accurately and appropriately in compliance with Croft Communities requirements and that records made, and personal information used are in compliance with the Data Protection Act and GDPR Requirements. • Develop the staff team in contributing to the writing, implementing and reviewing of care plans which reflect the interests and wishes of the individual service user. • Ensure budgetary compliance in relation to use of resources for example, the delivery of commissioned hours, use of agency staff, management of petty cash and service resources. Service Users • Support service users through their process of transition and take on key working responsibilities. • Get to know service users, their needs and interests. • Overall responsibility for the day to day running of the service. • Lead and support the staff team to assist and encourage service users to make decisions based upon informed choice, recognising their responsibilities and increase independence. • Assist service users with personal care and support tasks, such as washing, dressing, eating and using the toilet whilst maximising their independence. • Lead / oversee the implementation and evaluation of Care Plans and assessment by the staff team and review in order to address identified need. • Work with colleagues and other health and social care professionals to provide individual care plans. • Observe, monitor and record service user’s physical and emotional well-being and promptly report any changes to the Registered Manager. • Be fully involved with statutory multidisciplinary teams and assist with assessment and review of service users’ needs. • Assist in the safe moving and handling, transferring and repositioning of service users if required. • Organise, chair and minute regular service user meetings. • Promote and support relationships which enable individuals to integrate into the life of the local community. • Work directly with service users in planning their holidays or short breaks and to accompany them as appropriate. • Lead and support staff team to organise meaningful activity, support social and recreational activities for service users in Day Services and outside in the community. • Assisting service users’ to establish, maintain and retain relationships with peers, families, carers and significant others. • To support service users with nutritional needs as per care plan i.e. following SALT recommendations. • To administer prescribed medication in accordance with Cedars Medication Procedure. • Record and report any Adverse Incidents/Accidents and potential or actual safeguarding concerns immediately to Registered Manager • Encourage service users’ opinions and suggestions to be listened to and their personal matters dealt with in a sensitive manner • Take responsibility for receiving and receipting all service user monies and monitoring petty cash expenditure. • To undertake driving duties as and when required which will enable the service users to attend their chosen work placements/day care and recreational activities. • To work in partnership with staff within Croft Communities and external agencies to ensure delivery of a holistic service. Administrative Tasks • Ensure daily records of care provided are maintained within service user files and iPlanit, maintain all other records as required. • Ensure effective communication systems are maintained and utilise current electronic recording system (iPlanit). • Report any changes in, or concerns about, individual service users to the Registered Manager. • Have responsibility for the accuracy, security and confidentiality of service user records • Ensure unusual, complex or difficult situations are addressed and reported, referring to Registered Manager at all times • Ensure all RQIA and other regulatory standards are adhered to and support all staff members through the inspection process. • To follow Croft Communities Service User Finance Policy and Procedure at all times • Support individual service users’ to manage their finances as per their finance plan • Take responsibility for receiving and receipting all service user monies • Take responsibility for receiving and receipting any allocated petty cash expenditure • Understand and have an awareness of all Croft Communities Policies and Procedures and work within these. • To attend meetings as required e.g. staff meetings, service user reviews, etc. • To participate in all internal and external training opportunities as required. • To participate in individual/group coaching and development as per Croft Communities policy and procedure. Health and Safety • Be involved in the support of new or less experienced staff undertaking similar duties. Providing guidance in accordance with Croft Communities Policies and Procedures • Work in a way that meets the statutory requirements of employees under Health and Safety at Work. • Be aware of and act in accordance with Croft Communities Health and Safety Policy • Conduct all activities in a manner which is safe to themselves and others • Report the repairs or maintenance concerns or issues in the accommodation to the appropriate individual • Participate in cleaning tasks to ensure standards are maintained. • Complete security checks in conjunction with service users and during the span of their working hours General • To undertake all mandatory training as required. • To take the lead role in the induction process of new staff • To provide leadership to the team acting as a positive role model at all times • To provide direct supervision to support workers and coach and mentor staff • Identify staff learning and development requirements based upon supervision and direct observation of individual staff member • Take part in personal development as agreed through line manager and personal development plans • Carry out other duties appropriate with the post • To adhere to the Northern Ireland Social Care Standards of Conduct and Practice as well as meeting minimum standards of the Regulation Quality and Improvement Authority. • To work within statutory and organisational Policies and Procedures. • To carry out all duties and responsibilities in a respectful manner. • Successful Registration with N. Ireland Social Care Council within 6 months of employment and with a commitment to retain and maintain registration throughout the duration of employment.
Customer Advisor
Salary: Scale 4 SCP 9-13 £27,254 - £29,064 per annum pro rata for part time staff (Full time equivalent is based on 37 hours per week). Shift allowance and / or weekend enhancement may be earned. Hours: 22.75 hours per week on a rota basis. This rota may be subject to change. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the service. JOB PURPOSE: Committing to the one team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the service objectives. As a Customer Advisor, you will deliver an excellent customer experience. You will engage positively with customers, understanding and meeting their needs as appropriate. MAIN DUTIES AND RESPONSIBILITIES: Meet and greet customers / potential customers (face to face in the reception area, by phone, or by digital media) and provide them with the information and services needed to allow them to participate in their desired activity. Deal with all customer enquiries and concerns, escalating to other team members as appropriate. Open and close park gates and buildings as required. Respond to incidents and emergencies. Liaise with relevant staff, and if required emergency services, to achieve a resolution and ensure all relevant health & safety procedures are followed. Administer first aid if required and trained. Operate the front of house software and maintain information databases. Process bookings, memberships, and transactions, including shop sales. Monitor entry / exit through the access control system. Process financial transactions, including all payments, cash handling, and reconciliations. Prepare lodgments for the receipt of monies for sales and services, ensuring correct cost code is allocated to each transaction, before forwarding to the bank. Using the Council’s financial system, raise invoices for debtors for supply of goods and services. Raise purchase orders, mark goods received and process all invoices in line with the Council’s financial regulations, procurement, and other relevant policies / procedures. Manage the facilities digital and social media communications in order to maximise customer engagement. Organise customer information sources e.g., leaflets and TV displays. Undertake facility tours. Promote and / or sell all products and activities within the Leisure Services portfolio. Remain fully conversant with all emergency procedures and take part, as trained and directed in emergency situations. Assist the Administrative Assistant, as required. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the facility. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • 5 GCSEs (Grades A - C) or equivalent / comparable including English Language and Mathematics. Experience • One year’s experience within a customer service environment to include each of the following: ▪ Cash handling and reconciliation; ▪ Dealing with the public both face to face and by telephone; ▪ Use of Microsoft applications including Word and Excel. Key skills, knowledge and attributes • Excellent oral and written communication skills; • Ability to achieve positive results through influencing skills; • Ability to handle sensitive or difficult situations appropriately; • Ability to work within a team; • Ability to work on own initiative but within established procedures and guidelines; • Understanding of health and safety requirements; • Flexible approach to work demands. Driving Access to a form of transport in order to meet the requirements of the post. Working Arrangements / Flexibility 22.75 hours per week, see rota attached. Weekend, evening and early morning working will be required, given the operational hours of the centre. The post holder will also be required to work public holidays and additional hours as required, to facilitate the needs of the service.
