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Salary: €37,000 The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged. Responsibilities Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.
Client Service Representative
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/Department: Based in Limerick, the successful candidate will report into the Custody Services Manager. The successful individual will focus on resolution of client queries, where expertise is required to problem solve and manage client expectations. The role offers the opportunity to develop skills and knowledge of the firm’s global operating structure. The successful individual will be responsible for maintaining and enhancing the service provided to clients while also having the opportunity to identify and solve service issues. The key responsibilities of the role include: The successful candidate will benefit from having :
Senior Agri-Food Communications Executive
Do you have an interest in Irish Food, Drink and Horticulture? Do you enjoy taking responsibility and like working in a small team? Are you looking to make a difference in what you do and have the relevant experience? Then you've come to the right place. Senior Agri-Food Communications Executive Full time, Maternity Cover Contract (12 Months) Dublin, Ireland Reports to: Head of Communications Grade: 5 Salary: The salary scale for this role is €53,566 - €73,492. New entrants to the Public Sector commence on the first point of the Scale Please be advised: The successful candidate will be expected to start in early 2027. Purpose: The purpose of this role is to develop and deliver the communications strategy for Bord Bia’s engagement with Irish farmers and raise awareness of the invaluable contribution this relationship makes to increasing the value of Irish food and drink exports. The Senior Agri-Food Communications Executive will report to the Head of Communications. Key Accountabilities Develop and deliver Bord Bia’s ongoing farmer communications strategy Drive Bord Bia’s reputation and awareness with farmer and other key agri-food stakeholders as a key member of Bord Bia’s Farmer Engagement team Manage the Bord Bia press office farmer communications budget Main Duties Main responsibilities: Manage the development and implementation of Bord Bia’s farmer communications strategy. Working with internal sector specialists, project managers and Bord Bia’s overseas offices, develop effective communications initiatives, impactful content and creative campaigns for Irish farmers throughout the year. Work with agri-media partners to develop and deliver editorial and marketing campaigns that increase awareness and understanding of Bord Bia’s role and its relationship with Irish farmers. Manage communications for Bord Bia’s principal agri-food events and stakeholder engagements, including the National Ploughing Championships, Tullamore Show, Meat Marketing Seminar and international trade visits. Manage Bord Bia’s farmer-facing social media channels, including the development and delivery of engaging content, day-to-day channel management, community engagement and performance reporting. Act as Bord Bia’s primary press office contact for agri-media, managing queries and identifying opportunities for proactive engagement. Work alongside the Head of Communications to coordinate agri-media visits to overseas markets and attendance at Bord Bia trade events. Manage the internal and external resources required to deliver the farmer communications strategy, including associated work plans, agency relationships and budgets. Support the Office of the Chief Executive by preparing agricultural event briefings, speeches and other communications materials, and providing media advice where required. Key Internal Relationships: Head of Communications; the wider Communications team; Marketing; Digital; Meat, Dairy, Horticulture, Quality Assurance, Origin Green teams; overseas offices; CEO and Senior Leadership Team. Key External Relationships: Media, with a specific focus on agriculture media outlets; media partners; farming organisations; communications and marketing agencies; content providers including copywriters, photographers, and videographers; Irish government departments and state agencies including the Department of Agriculture, Food and the Marine and where relevant Government Information Service (GIS). Person Specification Qualifications:
Sustainability Data Specialist
Do you have an interest in Irish Food, Drink and Horticulture? Do you enjoy taking responsibility and like working in a small team? Are you looking to make a difference in what you do and have the relevant experience? Then you've come to the right place. Sustainability Data Specialist Full time, Permanent Position Dublin, Ireland Reports To: Data Analytics Manager Grade: 5 The salary scale for this role is € 53,566 - €73,492 New Entrants to the Public Sector commence on the first point of the Scale Purpose : Bord Bia has a vision that customers around the globe recognise that Irish food and drink is world-class; that it is high quality, distinctive, and made by a diverse range of creative producers from a unique and fortuitous island location. Our purpose is to bring Ireland’s outstanding food, drink and horticulture to the world, thus enabling growth and sustainability of producers. In this role you will manage the collection of sustainability data that enables Bord Bia to develop and support claims and proof points around the sustainability of Irish food and drink, and demonstrate to the industry that the sustainability of Irish dairy and beef is continuously improving. What you’ll do 1. Coordinate the collection, integration, validation and quality of sustainability data across the Bord Bia Assurance Schemes and Origin Green Programme. 2 Develop reports, dashboards and analytical insights that transform complex sustainability data into meaningful information for stakeholders and support evidence-based decision making. 3 Contribute to the development and enhancement of sustainable reporting methodologies and sustainability data solutions that support the Bord Bia Assurance Schemes and Origin Green Programme. 4. Analyse business processes, data flows and reporting requirements across the Bord Bia Assurance Schemes and Origin Green Programme, identifying opportunities to improve data quality, reporting capabilities and system effectiveness. 5. Work with technical teams and service providers to support the implementation of reporting, data and system enhancements that enhance the Bord Bia Assurance Schemes and Origin Green Programme outcomes. 6. Coordinate workstreams within AgNav and other sustainability initiatives that support the Bord Bia Quality Assurance Schemes and Origin Green Programme. 7. Present sustainability data, analytical insights and reporting outputs to internal and external stakeholders and provide subject matter expertise on sustainability data and reporting. 8. Manage assigned budgets and support compliance with GDPR, data governance and Bord Bia control procedures. 9. Contribute to continuous improvement initiatives and the implementation of Bord Bia standards, policies and governance frameworks across sustainability data and reporting activities. About You Essential Knowledge, Skills & Capabilities Knowledge: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
EU Programmes Executive
Do you enjoy taking responsibility and like working in a small team? Are you looking to make a difference in what you do and have the relevant experience? Do you have an interest in Irish Food, Drink and Horticulture? Then you've come to the right place. EU Programme Executive, Dublin Full time, 18 month Fixed Term Contract Reports to: EU Programme Specialist (Dublin) Grade: 5 The salary scale for this role is: 53,566 to €73,492 New Entrants to the Public Sector commence on the first point of the Scale Purpose: To bring Ireland’s outstanding food, drink and horticulture to the world, thus enabling growth and sustainability of producers. In this role, to manage aspects of the implementation of EU Co-Funded Information & Promotion Campaigns, with a particular focus on the EU Dairy Ingredients campaign in China, Singapore and Vietnam. The role involves travel to Asia. EU Co-Funded Campaigns Purpose: To create scale of investment for highly targeted B2B and B2C campaigns to defend our positioning in established markets and to prepare the ground in new high-potential growth markets. What you'll do: As an integral member of the broader Marketing Team, develop a collaborative relationship with the implementing body, evaluation agency and internal sectors team in delivering a world-class EU Dairy Ingredients promotion campaign. Co-ordinate and assist with creative content development, implementation and evaluation for all promotional work packages, including campaign launch, digital assets, PR, events, trade shows and inward study visits. Validate all marketing assets, ensuring they are in line with the campaign strategy, industry needs and EU Regulation. Champion and ensure the digitisation, accessibility and archiving of all campaign collateral into central repository systems. Develop and circulate periodic updates on the schedule of campaign events and initiatives with internal and external stakeholders, in liaison with the EU Programme Specialist. Manage and develop a programme of inward study visits; assist in the recruitment and co-ordination of technical expert speakers for in-market seminars; and undertake travel to Asia as required to support campaign delivery. Assist in the annual self-audit process, including compiling and submitting technical reports to the EU Commission ahead of set deadlines. Assist in developing pipeline applications for future EU promotions. Actively contribute to EU co-funding strategy execution and the One Bord Bia annual planning process, with opportunities to support other EU co-funded campaigns as required. About you: Essential Knowledge, Skills and Capabilities: Qualifications: • Third-level qualification in business development, marketing or a related field is desirable. Knowledge: • Experience researching markets and analysing and interpreting information. • Experience delivering successful, metric-driven B2B and B2C promotions. • Experience building credible professional relationships with industry, business contacts and senior executives. • Experience in a marketing role is desirable. • Confidence and experience in public speaking, including presenting to professional and industry audiences, is desirable Skills: • The ideal candidate will have knowledge of the EU and Irish food and horticultural sectors. • Digital-first mindset and comfort working in an agile culture focused on continuous improvement. • Strong attention to detail in budget management and report writing. • Excellent organisational and time management ability. • Strong aptitude for systems and processes. • Strong appreciation of software applications, including Salesforce, Power BI and the Microsoft suite. • Strong appreciation of the dairy ingredients sector and knowledge of Asian business culture are desirable. Capabilities: • Digital-first mindset. • Comfortable with an agile culture focused on continuous improvement. • A self-starter. • Strong attention to detail. • Excellent organisational and time management ability. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Digital, AI and Conversion Manager
Location: Dublin, Sligo, Galway or Cork Contract: Full-time, permanent Reporting to the Head of Digital, AI and Conversion, the Manager will lead programmes that help tourism businesses grow by improving their digital capability, increasing online sales and converting more customer interest into bookings, visits and revenue. The role will focus on supporting small and medium-sized tourism businesses across Ireland. It will work with businesses, industry partners and stakeholders to understand business needs and deliver practical supports that help businesses attract customers, improve online presence, convert interest into bookings and build long-term capability. A key part of the role will be helping businesses make better use of digital tools, data and AI in practical and responsible ways. This means identifying where technology can help businesses solve real problems, improve how they work, make better decisions, reach more customers and increase conversion. The successful candidate does not need to be a technical specialist but should be confident in understanding business needs and translating digital, data and AI opportunities into clear supports that can help businesses grow online. Key Responsibilities: Tourism Business Support and Development · Manage the design and delivery of programmes that help tourism businesses improve customer engagement, online sales, booking conversion, marketing, productivity and overall business capability. · Work directly with tourism businesses to understand their needs and identify practical supports that can make a real difference. · Ensure programmes are relevant, accessible and useful for small and medium-sized businesses. · Help businesses strengthen their ability to attract customers, improve sales, convert interest into action and build long-term resilience. · Use feedback from businesses and industry partners to improve existing supports and shape future programme activity. Digital, AI and Conversion Improvement · Support tourism businesses to make better use of digital tools, data and AI where these can improve business performance, increase online sales and support stronger conversion. · Manage the development of practical guidance, resources and programmes that help businesses improve their online presence, reach the right customers, increase direct sales and convert more interest into bookings. · Use data, customer insights and business feedback to identify where businesses are losing sales online and shape practical supports to address these gaps. · Keep informed about relevant digital and AI trends and consider how they can help tourism businesses improve customer engagement, sales and conversion. · Translate digital and AI opportunities into clear, practical advice that helps non-technical audiences take action and improve commercial results. Programme and Project Management · Manage programmes from planning through to delivery, review and reporting. · Set clear objectives, timelines, budgets and measures of success for each programme, including measures linked to online sales, customer engagement and conversion where relevant. · Manage delivery partners, suppliers and external service providers to ensure high-quality delivery. · Monitor progress, identify risks and take action to keep programmes on track. · Evaluate programme results using evidence, including business feedback, sales outcomes and conversion-related measures where available, to improve future activity Industry and Stakeholder Relationships · Build strong relationships with tourism businesses, industry bodies, government departments, state agencies and other partners. · Act as a trusted contact for stakeholders involved in business support and tourism development. · Work with partners to avoid duplication and ensure businesses can access the right support at the right time. · Encourage collaboration across the tourism and enterprise support system. · Represent the needs of tourism businesses in internal planning and programme development. Cross-Organisational Collaboration · Work closely with teams across Fáilte Ireland to ensure coordinated programme planning, delivery and performance measurement. · Collaborate with internal teams across Fáilte Ireland to ensure coordinated operationalisation and measurement of grant-funded digitalisation schemes. · Work closely with internal teams to ensure support programmes are aligned with wider priorities for digital adoption, online sales growth, conversion and business resilience. · Ensure all activity contributes to wider organisational priorities including regional development, sustainability, accessibility, inclusion and business resilience. Team Management and Governance · Manage, coach and support assigned team members to deliver agreed objectives. · Create a collaborative, practical and business-focused approach within the team. · Manage programme budgets, procurement processes and delivery contracts in line with Fáilte Ireland policies and public sector requirements. · Monitor programme performance through effective measurement frameworks, provide clear progress updates, performance reports and risk updates to the Head of Digital, AI and Conversion. · Ensure all projects comply with public spending guidelines, public financial procedures and State Aid requirements, maintaining appropriate governance and risk documentation. · Ensure strong programme governance, compliance and financial management across all assigned programmes and activities · Oversee the effective closure and transition of existing digitalisation programmes and associated supplier contracts, ensuring all reporting, audit, financial and contractual obligations are fulfilled. Support the ongoing collection and analysis of programme performance data to demonstrate impact and support future investment decisions. Corporate Responsibility · Work closely with the Head of Division and colleagues across Fáilte Ireland to support effective delivery, manage dependencies, communicate progress and escalate key risks or issues appropriately. · Model Fáilte Ireland’s corporate values, support effective internal communications within the team, contribute to wider organisational development and change initiatives, and carry out any other duties as may be assigned from time to time. Person Specification: · Ability to build trust with businesses and stakeholders. · Practical problem-solving skills, with the ability to turn business needs into clear actions. · Ability to manage competing priorities while maintaining quality and focus. · Strong influencing and negotiation skills. · Ability to communicate digital and AI opportunities in plain English for non-technical audiences. Essential Criteria: In order to be eligible to apply for this role you must have / demonstrate in your application form the following: · A third-level qualification at a minimum of NFQ Level 6. · The successful candidate will have a minimum of 5 years’ experience in a management role designing, managing or delivering business support programmes, development programmes or advisory services for SMEs. · Experience working directly with businesses and stakeholders in the tourism sector, or in a related enterprise or economic development environment, to identify needs, deliver practical supports and achieve measurable outcomes. · Experience managing or delivering programmes that support business growth by improving sales, customer engagement, conversion, and overall business performance. · Strong project and programme management experience, including planning, delivery, monitoring and reporting. · Strong relationship management skills, with experience working with businesses, stakeholders, external delivery partners and suppliers. · People management experience, including leading, coaching or developing team members. · Budget management experience, with the ability to manage resources and deliver value for money. Desirable Requirements: · Experience of digital and AI adoption, digital marketing, e-commerce, online sales, conversion improvement would be an advantage · A relevant professional qualification or certification in programme management, project management, business development, digital transformation, change management, data or AI would be advantageous. · Experience using data, feedback and evidence to improve programmes and demonstrate impact. · Tourism sector experience Key Competencies: · Strategic Thinking · Decision Making · Commercial Awareness · Leverages Technology Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis The flexibility to travel domestically, and on occasion internationally is an element of this role Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role. Salary and Benefits €69,149 - €109,980*. *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role. The Annual Leave allowance for this post is 27 days.
Digital, AI and Conversion Manager
Location: Dublin, Sligo, Galway or Cork Contract: Full-time, permanent Reporting to the Head of Digital, AI and Conversion, the Manager will lead programmes that help tourism businesses grow by improving their digital capability, increasing online sales and converting more customer interest into bookings, visits and revenue. The role will focus on supporting small and medium-sized tourism businesses across Ireland. It will work with businesses, industry partners and stakeholders to understand business needs and deliver practical supports that help businesses attract customers, improve online presence, convert interest into bookings and build long-term capability. A key part of the role will be helping businesses make better use of digital tools, data and AI in practical and responsible ways. This means identifying where technology can help businesses solve real problems, improve how they work, make better decisions, reach more customers and increase conversion. The successful candidate does not need to be a technical specialist but should be confident in understanding business needs and translating digital, data and AI opportunities into clear supports that can help businesses grow online. Key Responsibilities: Tourism Business Support and Development · Manage the design and delivery of programmes that help tourism businesses improve customer engagement, online sales, booking conversion, marketing, productivity and overall business capability. · Work directly with tourism businesses to understand their needs and identify practical supports that can make a real difference. · Ensure programmes are relevant, accessible and useful for small and medium-sized businesses. · Help businesses strengthen their ability to attract customers, improve sales, convert interest into action and build long-term resilience. · Use feedback from businesses and industry partners to improve existing supports and shape future programme activity. Digital, AI and Conversion Improvement · Support tourism businesses to make better use of digital tools, data and AI where these can improve business performance, increase online sales and support stronger conversion. · Manage the development of practical guidance, resources and programmes that help businesses improve their online presence, reach the right customers, increase direct sales and convert more interest into bookings. · Use data, customer insights and business feedback to identify where businesses are losing sales online and shape practical supports to address these gaps. · Keep informed about relevant digital and AI trends and consider how they can help tourism businesses improve customer engagement, sales and conversion. · Translate digital and AI opportunities into clear, practical advice that helps non-technical audiences take action and improve commercial results. Programme and Project Management · Manage programmes from planning through to delivery, review and reporting. · Set clear objectives, timelines, budgets and measures of success for each programme, including measures linked to online sales, customer engagement and conversion where relevant. · Manage delivery partners, suppliers and external service providers to ensure high-quality delivery. · Monitor progress, identify risks and take action to keep programmes on track. · Evaluate programme results using evidence, including business feedback, sales outcomes and conversion-related measures where available, to improve future activity Industry and Stakeholder Relationships · Build strong relationships with tourism businesses, industry bodies, government departments, state agencies and other partners. · Act as a trusted contact for stakeholders involved in business support and tourism development. · Work with partners to avoid duplication and ensure businesses can access the right support at the right time. · Encourage collaboration across the tourism and enterprise support system. · Represent the needs of tourism businesses in internal planning and programme development. Cross-Organisational Collaboration · Work closely with teams across Fáilte Ireland to ensure coordinated programme planning, delivery and performance measurement. · Collaborate with internal teams across Fáilte Ireland to ensure coordinated operationalisation and measurement of grant-funded digitalisation schemes. · Work closely with internal teams to ensure support programmes are aligned with wider priorities for digital adoption, online sales growth, conversion and business resilience. · Ensure all activity contributes to wider organisational priorities including regional development, sustainability, accessibility, inclusion and business resilience. Team Management and Governance · Manage, coach and support assigned team members to deliver agreed objectives. · Create a collaborative, practical and business-focused approach within the team. · Manage programme budgets, procurement processes and delivery contracts in line with Fáilte Ireland policies and public sector requirements. · Monitor programme performance through effective measurement frameworks, provide clear progress updates, performance reports and risk updates to the Head of Digital, AI and Conversion. · Ensure all projects comply with public spending guidelines, public financial procedures and State Aid requirements, maintaining appropriate governance and risk documentation. · Ensure strong programme governance, compliance and financial management across all assigned programmes and activities · Oversee the effective closure and transition of existing digitalisation programmes and associated supplier contracts, ensuring all reporting, audit, financial and contractual obligations are fulfilled. Support the ongoing collection and analysis of programme performance data to demonstrate impact and support future investment decisions. Corporate Responsibility · Work closely with the Head of Division and colleagues across Fáilte Ireland to support effective delivery, manage dependencies, communicate progress and escalate key risks or issues appropriately. · Model Fáilte Ireland’s corporate values, support effective internal communications within the team, contribute to wider organisational development and change initiatives, and carry out any other duties as may be assigned from time to time. Person Specification: · Ability to build trust with businesses and stakeholders. · Practical problem-solving skills, with the ability to turn business needs into clear actions. · Ability to manage competing priorities while maintaining quality and focus. · Strong influencing and negotiation skills. · Ability to communicate digital and AI opportunities in plain English for non-technical audiences. Essential Criteria: In order to be eligible to apply for this role you must have / demonstrate in your application form the following: · A third-level qualification at a minimum of NFQ Level 6. · The successful candidate will have a minimum of 5 years’ experience in a management role designing, managing or delivering business support programmes, development programmes or advisory services for SMEs. · Experience working directly with businesses and stakeholders in the tourism sector, or in a related enterprise or economic development environment, to identify needs, deliver practical supports and achieve measurable outcomes. · Experience managing or delivering programmes that support business growth by improving sales, customer engagement, conversion, and overall business performance. · Strong project and programme management experience, including planning, delivery, monitoring and reporting. · Strong relationship management skills, with experience working with businesses, stakeholders, external delivery partners and suppliers. · People management experience, including leading, coaching or developing team members. · Budget management experience, with the ability to manage resources and deliver value for money. Desirable Requirements: · Experience of digital and AI adoption, digital marketing, e-commerce, online sales, conversion improvement would be an advantage · A relevant professional qualification or certification in programme management, project management, business development, digital transformation, change management, data or AI would be advantageous. · Experience using data, feedback and evidence to improve programmes and demonstrate impact. · Tourism sector experience Key Competencies: · Strategic Thinking · Decision Making · Commercial Awareness · Leverages Technology Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis The flexibility to travel domestically, and on occasion internationally is an element of this role Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role. Salary and Benefits €69,149 - €109,980*. *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role. The Annual Leave allowance for this post is 27 days.
Digital, AI and Conversion Manager
Location: Dublin, Sligo, Galway or Cork Contract: Full-time, permanent Reporting to the Head of Digital, AI and Conversion, the Manager will lead programmes that help tourism businesses grow by improving their digital capability, increasing online sales and converting more customer interest into bookings, visits and revenue. The role will focus on supporting small and medium-sized tourism businesses across Ireland. It will work with businesses, industry partners and stakeholders to understand business needs and deliver practical supports that help businesses attract customers, improve online presence, convert interest into bookings and build long-term capability. A key part of the role will be helping businesses make better use of digital tools, data and AI in practical and responsible ways. This means identifying where technology can help businesses solve real problems, improve how they work, make better decisions, reach more customers and increase conversion. The successful candidate does not need to be a technical specialist but should be confident in understanding business needs and translating digital, data and AI opportunities into clear supports that can help businesses grow online. Key Responsibilities: Tourism Business Support and Development · Manage the design and delivery of programmes that help tourism businesses improve customer engagement, online sales, booking conversion, marketing, productivity and overall business capability. · Work directly with tourism businesses to understand their needs and identify practical supports that can make a real difference. · Ensure programmes are relevant, accessible and useful for small and medium-sized businesses. · Help businesses strengthen their ability to attract customers, improve sales, convert interest into action and build long-term resilience. · Use feedback from businesses and industry partners to improve existing supports and shape future programme activity. Digital, AI and Conversion Improvement · Support tourism businesses to make better use of digital tools, data and AI where these can improve business performance, increase online sales and support stronger conversion. · Manage the development of practical guidance, resources and programmes that help businesses improve their online presence, reach the right customers, increase direct sales and convert more interest into bookings. · Use data, customer insights and business feedback to identify where businesses are losing sales online and shape practical supports to address these gaps. · Keep informed about relevant digital and AI trends and consider how they can help tourism businesses improve customer engagement, sales and conversion. · Translate digital and AI opportunities into clear, practical advice that helps non-technical audiences take action and improve commercial results. Programme and Project Management · Manage programmes from planning through to delivery, review and reporting. · Set clear objectives, timelines, budgets and measures of success for each programme, including measures linked to online sales, customer engagement and conversion where relevant. · Manage delivery partners, suppliers and external service providers to ensure high-quality delivery. · Monitor progress, identify risks and take action to keep programmes on track. · Evaluate programme results using evidence, including business feedback, sales outcomes and conversion-related measures where available, to improve future activity Industry and Stakeholder Relationships · Build strong relationships with tourism businesses, industry bodies, government departments, state agencies and other partners. · Act as a trusted contact for stakeholders involved in business support and tourism development. · Work with partners to avoid duplication and ensure businesses can access the right support at the right time. · Encourage collaboration across the tourism and enterprise support system. · Represent the needs of tourism businesses in internal planning and programme development. Cross-Organisational Collaboration · Work closely with teams across Fáilte Ireland to ensure coordinated programme planning, delivery and performance measurement. · Collaborate with internal teams across Fáilte Ireland to ensure coordinated operationalisation and measurement of grant-funded digitalisation schemes. · Work closely with internal teams to ensure support programmes are aligned with wider priorities for digital adoption, online sales growth, conversion and business resilience. · Ensure all activity contributes to wider organisational priorities including regional development, sustainability, accessibility, inclusion and business resilience. Team Management and Governance · Manage, coach and support assigned team members to deliver agreed objectives. · Create a collaborative, practical and business-focused approach within the team. · Manage programme budgets, procurement processes and delivery contracts in line with Fáilte Ireland policies and public sector requirements. · Monitor programme performance through effective measurement frameworks, provide clear progress updates, performance reports and risk updates to the Head of Digital, AI and Conversion. · Ensure all projects comply with public spending guidelines, public financial procedures and State Aid requirements, maintaining appropriate governance and risk documentation. · Ensure strong programme governance, compliance and financial management across all assigned programmes and activities · Oversee the effective closure and transition of existing digitalisation programmes and associated supplier contracts, ensuring all reporting, audit, financial and contractual obligations are fulfilled. Support the ongoing collection and analysis of programme performance data to demonstrate impact and support future investment decisions. Corporate Responsibility · Work closely with the Head of Division and colleagues across Fáilte Ireland to support effective delivery, manage dependencies, communicate progress and escalate key risks or issues appropriately. · Model Fáilte Ireland’s corporate values, support effective internal communications within the team, contribute to wider organisational development and change initiatives, and carry out any other duties as may be assigned from time to time. Person Specification: · Ability to build trust with businesses and stakeholders. · Practical problem-solving skills, with the ability to turn business needs into clear actions. · Ability to manage competing priorities while maintaining quality and focus. · Strong influencing and negotiation skills. · Ability to communicate digital and AI opportunities in plain English for non-technical audiences. Essential Criteria: In order to be eligible to apply for this role you must have / demonstrate in your application form the following: · A third-level qualification at a minimum of NFQ Level 6. · The successful candidate will have a minimum of 5 years’ experience in a management role designing, managing or delivering business support programmes, development programmes or advisory services for SMEs. · Experience working directly with businesses and stakeholders in the tourism sector, or in a related enterprise or economic development environment, to identify needs, deliver practical supports and achieve measurable outcomes. · Experience managing or delivering programmes that support business growth by improving sales, customer engagement, conversion, and overall business performance. · Strong project and programme management experience, including planning, delivery, monitoring and reporting. · Strong relationship management skills, with experience working with businesses, stakeholders, external delivery partners and suppliers. · People management experience, including leading, coaching or developing team members. · Budget management experience, with the ability to manage resources and deliver value for money. Desirable Requirements: · Experience of digital and AI adoption, digital marketing, e-commerce, online sales, conversion improvement would be an advantage · A relevant professional qualification or certification in programme management, project management, business development, digital transformation, change management, data or AI would be advantageous. · Experience using data, feedback and evidence to improve programmes and demonstrate impact. · Tourism sector experience Key Competencies: · Strategic Thinking · Decision Making · Commercial Awareness · Leverages Technology Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis The flexibility to travel domestically, and on occasion internationally is an element of this role Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role. Salary and Benefits €69,149 - €109,980*. *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role. The Annual Leave allowance for this post is 27 days.
Digital, AI and Conversion Manager
Location: Dublin, Sligo, Galway or Cork Contract: Full-time, permanent Reporting to the Head of Digital, AI and Conversion, the Manager will lead programmes that help tourism businesses grow by improving their digital capability, increasing online sales and converting more customer interest into bookings, visits and revenue. The role will focus on supporting small and medium-sized tourism businesses across Ireland. It will work with businesses, industry partners and stakeholders to understand business needs and deliver practical supports that help businesses attract customers, improve online presence, convert interest into bookings and build long-term capability. A key part of the role will be helping businesses make better use of digital tools, data and AI in practical and responsible ways. This means identifying where technology can help businesses solve real problems, improve how they work, make better decisions, reach more customers and increase conversion. The successful candidate does not need to be a technical specialist but should be confident in understanding business needs and translating digital, data and AI opportunities into clear supports that can help businesses grow online. Key Responsibilities: Tourism Business Support and Development · Manage the design and delivery of programmes that help tourism businesses improve customer engagement, online sales, booking conversion, marketing, productivity and overall business capability. · Work directly with tourism businesses to understand their needs and identify practical supports that can make a real difference. · Ensure programmes are relevant, accessible and useful for small and medium-sized businesses. · Help businesses strengthen their ability to attract customers, improve sales, convert interest into action and build long-term resilience. · Use feedback from businesses and industry partners to improve existing supports and shape future programme activity. Digital, AI and Conversion Improvement · Support tourism businesses to make better use of digital tools, data and AI where these can improve business performance, increase online sales and support stronger conversion. · Manage the development of practical guidance, resources and programmes that help businesses improve their online presence, reach the right customers, increase direct sales and convert more interest into bookings. · Use data, customer insights and business feedback to identify where businesses are losing sales online and shape practical supports to address these gaps. · Keep informed about relevant digital and AI trends and consider how they can help tourism businesses improve customer engagement, sales and conversion. · Translate digital and AI opportunities into clear, practical advice that helps non-technical audiences take action and improve commercial results. Programme and Project Management · Manage programmes from planning through to delivery, review and reporting. · Set clear objectives, timelines, budgets and measures of success for each programme, including measures linked to online sales, customer engagement and conversion where relevant. · Manage delivery partners, suppliers and external service providers to ensure high-quality delivery. · Monitor progress, identify risks and take action to keep programmes on track. · Evaluate programme results using evidence, including business feedback, sales outcomes and conversion-related measures where available, to improve future activity Industry and Stakeholder Relationships · Build strong relationships with tourism businesses, industry bodies, government departments, state agencies and other partners. · Act as a trusted contact for stakeholders involved in business support and tourism development. · Work with partners to avoid duplication and ensure businesses can access the right support at the right time. · Encourage collaboration across the tourism and enterprise support system. · Represent the needs of tourism businesses in internal planning and programme development. Cross-Organisational Collaboration · Work closely with teams across Fáilte Ireland to ensure coordinated programme planning, delivery and performance measurement. · Collaborate with internal teams across Fáilte Ireland to ensure coordinated operationalisation and measurement of grant-funded digitalisation schemes. · Work closely with internal teams to ensure support programmes are aligned with wider priorities for digital adoption, online sales growth, conversion and business resilience. · Ensure all activity contributes to wider organisational priorities including regional development, sustainability, accessibility, inclusion and business resilience. Team Management and Governance · Manage, coach and support assigned team members to deliver agreed objectives. · Create a collaborative, practical and business-focused approach within the team. · Manage programme budgets, procurement processes and delivery contracts in line with Fáilte Ireland policies and public sector requirements. · Monitor programme performance through effective measurement frameworks, provide clear progress updates, performance reports and risk updates to the Head of Digital, AI and Conversion. · Ensure all projects comply with public spending guidelines, public financial procedures and State Aid requirements, maintaining appropriate governance and risk documentation. · Ensure strong programme governance, compliance and financial management across all assigned programmes and activities · Oversee the effective closure and transition of existing digitalisation programmes and associated supplier contracts, ensuring all reporting, audit, financial and contractual obligations are fulfilled. Support the ongoing collection and analysis of programme performance data to demonstrate impact and support future investment decisions. Corporate Responsibility · Work closely with the Head of Division and colleagues across Fáilte Ireland to support effective delivery, manage dependencies, communicate progress and escalate key risks or issues appropriately. · Model Fáilte Ireland’s corporate values, support effective internal communications within the team, contribute to wider organisational development and change initiatives, and carry out any other duties as may be assigned from time to time. Person Specification: · Ability to build trust with businesses and stakeholders. · Practical problem-solving skills, with the ability to turn business needs into clear actions. · Ability to manage competing priorities while maintaining quality and focus. · Strong influencing and negotiation skills. · Ability to communicate digital and AI opportunities in plain English for non-technical audiences. Essential Criteria: In order to be eligible to apply for this role you must have / demonstrate in your application form the following: · A third-level qualification at a minimum of NFQ Level 6. · The successful candidate will have a minimum of 5 years’ experience in a management role designing, managing or delivering business support programmes, development programmes or advisory services for SMEs. · Experience working directly with businesses and stakeholders in the tourism sector, or in a related enterprise or economic development environment, to identify needs, deliver practical supports and achieve measurable outcomes. · Experience managing or delivering programmes that support business growth by improving sales, customer engagement, conversion, and overall business performance. · Strong project and programme management experience, including planning, delivery, monitoring and reporting. · Strong relationship management skills, with experience working with businesses, stakeholders, external delivery partners and suppliers. · People management experience, including leading, coaching or developing team members. · Budget management experience, with the ability to manage resources and deliver value for money. Desirable Requirements: · Experience of digital and AI adoption, digital marketing, e-commerce, online sales, conversion improvement would be an advantage · A relevant professional qualification or certification in programme management, project management, business development, digital transformation, change management, data or AI would be advantageous. · Experience using data, feedback and evidence to improve programmes and demonstrate impact. · Tourism sector experience Key Competencies: · Strategic Thinking · Decision Making · Commercial Awareness · Leverages Technology Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis The flexibility to travel domestically, and on occasion internationally is an element of this role Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role. Salary and Benefits €69,149 - €109,980*. *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role. The Annual Leave allowance for this post is 27 days.
Senior Site Manager
Role and responsibilities include but not limited to:
