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Customer Service Advisor
Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management Job Description
Domestic Supervisor
Remuneration The salary scale for the post is: €41,617 - €42,690 - €43,835 - €44,933 - €46,108 - €47,317 - €48,564 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Key Working Relationships In this regard, Domestic Supervisor will work closely with Clinical Nurse Managers in each Mental Health facility. They will also work with Senior Management, Health and Safety and as part of the QPSC team and any other relevant stakeholder involved in Residential and Day Services in Mental Health facilities. Purpose of the Post To ensure the highest standard of hygiene and support services are maintained in Carlow Mental Health areas in line with infection control. To contribute to the health care of patients by organising and monitoring procedures which will prevent the spread of infection and promote comfort and safety to patients, staff and visitors. Principal Duties and Responsibilities The Domestic / Household Supervisor will: • Supervise Household Staff in Mental Health Services ensuring standards and work procedures performed are in accordance with: Mental Health Services policies and procedures National Standard for the Prevention and Control of Healthcare Associated Infection HIQA 2009 Mental Health Commission Guidelines National Standards for Safer Better Healthcare, HIQA 2012 The HSE National Cleaning Manual – Acute Hospitals 2006 National Guidelines for the Control of Legionellosis in Ireland 2009 Infection Prevention and Control Building Guidelines for Acute Hospitals in Ireland, SARI, 2008 Waste Management Act 2005 Health and Safety Authority of Ireland • Liaise with department heads in relation to coordination of cleaning, waste management and linen services. • Ensure a high standard of hygiene is maintained throughout Carlow Mental Health Services by direct supervision of work, feedback from department managers, patients and the public, and by review of hygiene audits carried out by local or external auditors. • Maintain and improve standards and work practices or procedures in accordance with established policies of the service including Fire, Health and Safety, Infection Control, Waste Management and Hygiene Policies. • Perform hygiene audits in all wards and departments to ensure standards are met such as the National Standards for the Prevention and Control of Healthcare Associated Infections 2009. • Plan and organise work schedules and deploy staff to ensure the provision of hygiene services for all areas of Carlow Mental Health Services, ensuring the highest standards and value for money. • Maintain and or certify accurate personnel records including payroll timesheets and annual leave in the area of responsibility. • Carry administrative duties as required by the post. • Manage deadlines and effectively handle multiple tasks. • Monitor absenteeism and manage attendance on a weekly basis and provide management reports including corrective action. • Ensure the efficient and effective use of resources within the area by continuously monitoring and evaluating the use of resources and taking corrective action. • Remain contactable at all times whilst on duty. • Promote and demonstrate partnership and consultation as a core way of working and utilise effective people management skills particularly in change management processes. • Manage resources within budget and identify potential for efficiency saving through improved practices and innovation and make appropriate recommendations for management consideration and approval. • Review new employees at three month intervals for the first year of employment to ensure performance is of the required standard. • Identify training needs in the hospital for support staff. Risk Management The Domestic / Household Supervisor will: • Be responsible for systematic monitoring of areas under his or her control and reporting incidents or near misses in accordance with the Mental Health Services Incident Reporting Policy. • Be familiar with the Hospital Safety Statements and Risk Assessments. Human Resources The Domestic / Household Supervisor will: • Ensure that staff are allocated appropriately within available resources. • Provide leadership and motivation which is conducive to good staff relations and work performance. • Plan work schedules and allocate staff resources in the most cost effective manner. • Ensure that there is a satisfactory standard of time keeping among staff in his or her area of responsibility. • Monitor absenteeism among staff and utilise the HSE Managing Attendance policy to follow up on all instances of unallocated leave. • Ensure there is effective two way communication with staff where relevant information is disseminated and feedback is acknowledged. • Plan and facilitate meetings with all staff under his or her area of responsibility. • Ensure that staff under supervision maintain the highest standards in relation to work practices, personal hygiene, uniform and general appearance. • Be aware of relevant Human Resource policies including Grievance and Discipline and invoke the same as required. Health and Safety The Domestic / Household Supervisor will: • Ensure the health and safety of support staff and that cleaning procedures are carried out in accordance with Health and Safety policies and Mental Health Services policies. • Be responsible for the induction of all new staff and supervision of new staff to ensure safe work practices are monitored and adhered to. • Ensure that equipment in the area of responsibility is maintained to the highest standard and that a maintenance review programme is in place. • Ensure that support staff are aware of the Waste Management Policy and support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. • Have a working knowledge of the Health Information and Quality Authority Standards as they apply to the role, for example Mental Health Commission Guidelines, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and or Experience Candidates must have at the latest date of application: Professional Qualifications and Experience (a) Eligible applicants will be those who on the closing date for the competition: (i) Possess a Junior Certificate or equivalent qualification and (ii) Have a minimum of three years working in the cleaning, catering and or hospitality industry with experience working with large numbers in a busy office and (b) Candidates must have the personal competence and capacity to properly discharge the duties of the role. Age Age restrictions shall only apply to a candidate where he or she is not classified as a new entrant within the meaning of the Public Service Superannuation Act 2004. A candidate who is not classified as a new entrant must be under sixty five years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Post Specific Requirements • Experience in managing and prioritising high volume workloads to meet deadlines while ensuring compliance and accuracy. • Supervisory experience. • Demonstrate operational management experience. Other Requirements Specific to the Post Access to appropriate transport to fulfil the requirements of the role. Additional Eligibility Requirements Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens or (ii) Non European Economic Area citizens with permission to reside and work in the State. Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non European Economic Area citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, Competencies and or Knowledge Professional Knowledge and Experience • Demonstrate evidence of knowledge of Health Information and Quality Authority or Mental Health Commission requirements in this role and the ability to adhere to the same. • Demonstrate understanding and or experience of hospital services. • Demonstrate evidence of computer skills including the use of Microsoft Word, Excel, email and PowerPoint systems. • Demonstrate a working knowledge of the Health Service Executive Information Technology systems including NiSRP and IFMS or equivalent. Teamwork • Demonstrate leadership and team management skills including the ability to work with multidisciplinary team members. • Demonstrate evidence of the ability to empathise with and treat patients, relatives and colleagues with dignity and respect. Communication and Interpersonal Skills • Demonstrate effective communication skills including the ability to present information in a clear and concise manner, facilitate and manage groups through the learning process, and give constructive feedback to encourage learning. • Demonstrate good presentation skills in delivering complex information in understandable terms. Planning and Organising • Demonstrate a flexible approach to working hours and rostering for example unsocial hours, shift work, night duty and on call attitude to work. • Demonstrate evidence of effective planning and organising skills including awareness of resource management and the importance of value for money. • Demonstrate the ability to manage deadlines and effectively handle multiple tasks. Commitment to Providing a Quality Service • Demonstrate awareness and appreciation of the service user. • Demonstrate a focus on quality. • Demonstrate evidence of the ability to empathise with and treat patients, relatives and colleagues with dignity and respect. Campaign Specific Selection Process Ranking, Shortlisting and Interview A ranking and or shortlisting exercise may be carried out based on information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in bands depending on the service needs of the organisation. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at expression of interest stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004, the Public Service Management (Recruitment and Appointments) Act 2004, and the Public Service Management (Recruitment and Appointments) Amendment Act 2013.
Security Officer
Remuneration The salary scale for the post is: 01/02/2026 €36,288 - €37,752 -€39,294- €39,704- €40,711-€41,582- €42,836- €44,136- €45,484 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Purpose of the Post · To provide a proactive and responsive security service to ensure a safe and secure environment for patients, staff and visitors. · To safe guard hospital property in addition to that of patients, staff and visitors. · To provide protection and security for all aspects of HSE West located in or on the site of Mayo University Hospital. · To provide a rapid response to all internal disasters such as fires etc. and to implement the Major Accident Plan in relation to the security response. · To maintain and review the operational bomb policy as required. · To provide routine security services within the hospital and to operate the security operational policy as required. · To provide an appropriate and immediate response to requests for assistance. · To undertake seminars and staff education programmes in relation to security on a departmental and personnel level, thereby extending and promoting security awareness to all staff. · To implement investigative capabilities in respect of the recovery of property in cases of theft and losses. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain throughout the Group’s awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role, and you will be required to participate in the Group’s performance management programme Communication & Interpersonal Skills · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders · The ability to present information clearly, concisely and confidently when speaking and in writing · The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role. Tenure The current vacancy available is permanent/temporary and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Working Week The standard weekly working hours of attendance for your grade are 39 hours per week. Your normal weekly working hours are 39 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Children Guidance and Legislation The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies. Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities. Visit HSE Children First for further information, guidance and resources. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents.
Health and Safety Officer
Role Description: Corlann provides a wide range of services to people with an intellectual disability and to their families in Galway and Roscommon. This position is within the Health & Safety Department West Region. The Health & Safety Officer, as a member of the Health & Safety team, is a role designed to provide Health and Safety support to Corlann within County Roscommon Services, with a dual focus for the health and safety of employees of Corlann and for the people supported by Corlann. Reporting To: Health and Safety Manager West Region Qualifications/Experience: · The successful candidate must hold a Level 8 degree in Occupational Health and Safety. · The successful candidate must have minimum of 3 years’ experience in Health and Safety in an organisation. · Experience working in Healthcare/ Intellectual Disability setting is desirable. · A full clean Driving Licence (Class B) and use of own car is an essential requirement. Skills: Candidates must demonstrate the following skills: · Fluency in verbal and written English is an essential requirement of this post.· Excellent communication, administration and organisational skills with accuracy and good attention to detail. · Ability to exercise good judgement, discretion and confidentiality, to communicate effectively in both written and verbal forms and co-operate in a team environment. · A high level of flexibility, willingness and an ability to develop new approaches to our work whilst meeting the changing needs of our service. · Capability to apply technical knowledge and experience to Health and Safety principles and demonstrate a good understanding of Health & Safety systems and legislation. · Ability to produce results, prioritise objectives and schedule work to make best use of time/resources. · Competence in MS Applications and Electronic Information systems. Working Hours: 35 hours per week based on a 5 day duty roster. Contracted hours of work are liable to change between the hours of 8am and 8pm to meet the requirements of the service. The Corlann model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 30 days per annum. Remuneration: Department of Health Grade VI (Clerical) salary scale (01/08/2025) - €57,325 to €70,034 gross per annum. The reference salary applying to the grade ranges from a minimum of €57,325 to a maximum of €65,363 gross basic per annum. After three years on the maximum point, a Long Service Increment applies bringing the annual salary to €67,695 gross basic per annum. After a further three years another Long Service Increment applies bring the annual salary to the maximum of €70,034 gross per annum. Tenure: This post is permanent, full-time and pensionable. Location/Travel Base: Based in Corlann Offices, Lanesborough Street, Roscommon Town, County Roscommon with the requirement of travel to services to meet requirements of job description Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probationary period may be extended at the Employer’s discretion. JOB DESCRIPTION Specific Conditions · Candidate should have a positive attitude towards working with persons with intellectual disability and are required to establish and maintain relationships with adults with disabilities that are based on respect and equality and that promote the independence of the individual. · Candidate should treat each person with intellectual disability as an individual and at all times acknowledge and respect the rights and personal dignity of the person with intellectual disability. Main duties and functions: · To work as part of the Health & Safety Team in preparing health and safety strategies and policies for Corlann including safety statements risk assessments and related protocols that health and safety legislation require in Corlann. · Support services by carrying out inspections /audits to ensure such strategies and policies are being properly implemented. · To assist co-ordination of Corlann’s Health and Safety program’s and train employees on health and safety systems used within the organisation · To liaise with the Building and Facilities Manager related to fire safety for services · To support with the organisations risk management policy, complete risk assessments and advice and support on training programs on risk management systems and related policies. · To respond to employees’ safety concerns · To liaise as appropriate with relevant external bodies and regulating agencies; · To ensure that incidents are managed in compliance with the organisations policies and procedures investigating accidents and producing subsequent reports and recommendations; · Assist where required on the implementation of the organisations contractor’s safety management system. · To promote best practice in infection & prevention control practices in services in the region. · Ensure confidentiality is maintained in all matters concerning people supported by Corlann, including the safe storage of reports and records. · Avail of all training and development opportunities that enhance this position. · Promote dignity at work and show respect to individuals, colleagues and stakeholders in the course of duty. · Adhere to all the Corlann policies, procedures and guidelines and operate within these in all aspects of your work. · Perform such other duties appropriate to the post as may be assigned from time to time by your manager. The role of the post holder will not be limited by reference to this Job Description. It would be expected that the role will evolve as professional, structural and demands of the people supported change and the post holder will be expected to demonstrate flexibility skills that will facilitate this.
ESB Networks Electrical Apprenticeship Programme
ESB Networks DAC serves 2.3 million domestic and business customers in Ireland providing a safe and reliable electricity supply. The ESB Networks Electrical Apprenticeship Programme provides you with: Science* can be replaced by Technology, Art, Craft & Design, Technical Graphics, Metalwork, Material Technology (Wood) Design Communication Graphics, Construction, Engineering, Home Economics, Ag Science, Biology, Physics, Chemistry CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Waste Management Specialist
Position Description ESB Networks owns and operates the electricity distribution system operator in Ireland. We are responsible for maintaining and developing electricity network infrastructure to support all electricity customers and play a key role in enabling the delivery of critical national policies relating to housing, economic development and climate change. Our Networks for Net Zero Strategy sets out our ambition to achieve a net zero ready electricity network by 2040. The ESB Networks Sustainability & Environment team aims to provide sustainable leadership and environmental assurance across all aspects of ESB Networks’ business, while promoting and enabling a culture of sustainability throughout the organisation. Key Responsibilities Salary €59,000 - €70,000 per annum CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Deli Chef / Cook
Main purpose of the role: Ensure the food production area operates efficiently and effectively at all times and provide our customers with excellent products. The ideal candidate will have/be: 2 years` experience in a role with an indepth experiencein fresh food and food preparation Experience in successfully achieving sales targets and KPIs Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements Stocktaking experience Have a true passion for the food industry and be creative and innovative with the fresh offering Customer focused and can build a quality and loyal customer base Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Cook, prepare and display the food throughout the day Finish all orders to the highest standard Support the smooth running of food production operations Carry out stock takes and support the working out of the cost price for product and portion control Assist in the induction, training and development of staff in the food production area Attend any training or development programmes as directed by store management.
Deli Manager/chargehand
Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be:
Baker
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: Previous food preparation and production experience is desirable Qualified baker is a distinct advantage Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Bake and finish products to the highest standard Drive sales through instore initiatives Merchandise and present the Bakery department to the highest standard at all times and in accordance with relevant store planograms and guidelines Adhere to weekly stocktaking and daily waste procedures in the Bakery Adhere to production planning and batch control guidelines for bakery products Conduct quality and freshness checks Attend relevant training as required and implement learnings in store.
