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As an Account Administrator the purpose of your role is to support the Personal Lines team to generate income, build relationships with existing and potential customers and provide excellent customer service. This role is the perfect opportunity for someone looking to pursue a career in Insurance. Location: Based in our Waterford office and is a Full-Time Role. Responsibilities Activity Management: Support the team to achieve its income and sales targets by managing assigned renewal lists and mid-term adjustments.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: 1 years€,, experience in the retail industry is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills is desirable Experience with fresh food Excellent communication skills Good delegation skills Highly driven with a strong work ethic Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Actively participate in all training and development initiatives, and performance assessments Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines Implement planograms correctly and ensure the correct range is in place in store Gain competence with all aspects of supply procedures €" ordering, delivery procedures, stock rotation and control procedures Manage such departments as are assigned to you Engage with new initiatives and embrace new ways of working.
Administrative Officer
About the Role This is a great opportunity to join the Local Government Management Agency (LGMA) at a time of significant transformation and innovation, both within the Agency and across the wider local government sector. The Administrative Officer (Grade 7) is a middle management position and will play an important role in supporting the delivery of the LGMA's strategic objectives. The post holder will contribute to the development and implementation of policies, programmes and initiatives and may represent the LGMA on internal and external committees, sub-committees, working groups and sectoral forums. Reporting directly to a Senior Executive Officer / Senior Manager (Grade 8), or another officer designated by the Chief Executive Officer, the Administrative Officer will work closely with senior management, local authorities, government departments, external agencies and other stakeholders to deliver a broad programme of work. The Administrative Officer (Grade 7) will be responsible for the efficient management, direction and deployment of resources within their assigned work area. They will oversee the day-to-day operations of the function, contribute to service planning and delivery, and may have responsibility for managing and developing staff across a number of grades. The ideal candidate will be highly motivated, demonstrate strong leadership and organisational skills, and possess a commitment to delivering high-quality services and achieving positive outcomes for the local government sector. The successful candidate will be expected to demonstrate: • Proven ability to manage and co-ordinate a busy and diverse workload, delivering high-quality outcomes within agreed timeframes, strong organisational and administrative skills, with the ability to manage multiple priorities and competing demands effectively, and ability to facilitate and contribute effectively to committees, working groups, forums and stakeholder engagements. • Experience of leading, managing and developing teams, including supervising staff, managing performance and supporting learning and development. • Experience in developing and maintaining effective working relationships with internal and external stakeholders, and excellent interpersonal, communication and influencing skills, with the ability to engage confidently with colleagues, senior management, local authorities, government departments and external agencies. • Strong analytical and problem-solving skills, with the ability to identify issues, assess options and recommend appropriate solutions, experience in preparing high-quality reports, briefing papers, presentations and other business documentation, and ability to contribute to strategic planning, policy development and organisational decision-making. • Experience in budget administration and resource planning, ensuring value for money, in managing contracts and / or overseeing relationships with external service providers and suppliers, where relevant. • A collaborative approach, with a commitment to knowledge sharing, continuous improvement and innovation, strong commitment to customer service, quality standards and achieving positive outcomes for stakeholders, and a high level of professionalism, integrity, initiative and personal accountability. Key Duties and Responsibilities The key duties and responsibilities of the role include the following: • Responsibility for the management and delivery of one or more work areas within the LGMA, and for the day-to-day operation, planning and performance of assigned functions and services. • Identify, develop and implement work programmes, objectives, targets and deadlines, ensuring delivery within agreed timeframes, and manage multiple priorities and competing demands while maintaining a high standard of service delivery. • Provide leadership, direction and support to staff and supervise employees (up to the grade of Grade 6 or equivalent), ensuring appropriate training, development and performance management, build and maintain effective teams, fostering a culture of collaboration, innovation, accountability and continuous improvement, and promote positive employee relations, staff engagement and wellbeing in accordance with good employment practice and relevant legislation. • Assess service demands, emerging issues and organisational priorities and make recommendations to senior management regarding service delivery and resource allocation and contribute to the development and implementation of LGMA strategies, policies, programmes and organisational initiatives. • Organise, facilitate and engage with sectoral working groups, committees and stakeholder forums to support the achievement of programme objectives, develop and maintain productive relationships with local authorities, government departments, sectoral bodies, external agencies and other stakeholders, and represent the LGMA at meetings, conferences, project groups and other forums as required. • Prepare, analyse and present high-quality reports, briefing papers, business cases and presentations for senior management, Project and Programme Boards and other governance structures as required, and ensure that policies, procedures and governance arrangements are documented, communicated and aligned with best practice. • Support procurement activities and assist with the contract and vendor management of thirdparty service providers where required. • Promote the sharing of knowledge, expertise and best practice both within the LGMA and across the wider local government sector, and identify opportunities for innovation, service improvement and organisational efficiency. Undertake any other duties of a similar level and responsibility which may be assigned. Essential Requirements 1. Character Candidates shall be of good character. 2. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Education, Training and Experience Candidates must, by the closing date for receipt of completed applications, be able to demonstrate the competencies set out in the LGMA Competency Framework. (A) 5 passes in the Leaving Certificate Examination / Leaving Certificate Vocational Programme (Higher or Ordinary Level), including Grade D/Pass or higher in 5 subjects (or in 4 subjects if Irish is included) Or (B) A comparable standard in an equivalent examination or an NFQ Level 6 qualification Or (C) A recognised third-level qualification at NFQ Level 7 or higher Desirable Requirements The following requirements are desirable but not essential: • Experience of leading and managing staff and delivering results through teams. • Organisational and planning skills. • Communication, report-writing and stakeholder management skills. • Analytical, problem-solving and decision-making abilities. • Knowledge of the public sector, local government sector or a similar regulatory environment. • Experience of budget administration and resource planning. • Experience of policy development, governance, procurement or contract management.
Freedom of Information (FOI) Officer
Salary The salary scale for Executive Officer, including the required pension contribution, is set out below: P1 €38,803P2 €40,764P3 €41,871P4 €44,030P5 €45,965P6 €47,838P7 €49,703P8 €51,534P9 €53,419P10 €55,296P11 €57,289P12 €58,624*LSI1 €60,527**LSI2 €63,227 *After three years’ service at Point 12. **After three years’ service at Long Service Increment 1. (Pay scale as at 1st June 2026) Candidates should note that entry will be at Point 1 of the scale and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Different pay and conditions may apply, if, immediately prior to appointment the appointee is an existing public or civil servant. Public service pension terms and retirement age conditions will apply in accordance with pension arrangements in the Arts Council depending on the prior status of the successful appointee. Subject to satisfactory performance, increments may be payable in line with current Government Policy. Annual Leave The annual leave entitlement for this role (based on a full-time role) is 23 days per year, rising to 24 days after 5 years’ service and 25 days after 10 years’ service. Probation Period In accordance with the Arts Council Probation Policy a 6 month probationary period applies. Office Location You will be based at the Council offices at 70 Merrion Square, Dublin 2, but you may occasionally be required to work at other locations. The Council reserves the right, at its discretion, to change this location to any other place within Ireland. You will be required to travel from time to time in performance of your duties. Eligibility Citizenship Requirements Eligible Candidates must: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or c) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or d) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or e) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Candidates that are not citizens of the aforementioned countries must have the necessary permissions to work in Ireland. It shall be the responsibility of the candidate to ensure these permissions are in place. It is the individual’s responsibility of former public or civil servant candidates to ensure their eligibility to apply. In particular, potential candidates who participated in a voluntary severance/redundancy or early retirement programs, received a redundancy payment or are in receipt of a public sector pension, should familiarise themselves with their individual conditions pertaining to public sector re-employment and declare same if applying.
Springboard & Online, Development Programme Coordinator
Essential Qualifications and Skills • A degree at honours level (level 8) or above in a cognate area. • Demonstrable, excellent communication and negotiation skills. • Display strong interpersonal and networking skills. • Excellent organisational skills including attention to detail and multitasking skills. • Understand online learning and students support requirements for online/flexible learners. • Previous experience in coordinating/managing projects and budgets in a work-related role. • Experience in managing partnerships with national organisations. • Ability to prepare reports and presentations for management and the funding bodies. • Experience in responding to funding calls and working with the Faculties within the University to meet the needs of the call. Desirable Qualifications and Skills • A Post Graduate qualification in a cognate area. • Experience of online, flexible and blended learning delivery. • Experience of project management in higher education. • Experience of continuous/process improvement activities. • Experience in using Customer Relations Management (CRM) systems. • Administrative skills to coordinate the delivery of relevant programmes of study to meet current skills shortages as required by Springboard+, LFS Micro-Credentials or equivalent. • Experience in establishing and maintaining appropriate linkages with ATU’s educational partners. • Ability to work to strict deadlines. Overview of the Role Atlantic Technological University (ATU) offers an extensive range of fully accredited online, flexible and professional development qualifications which are closely matched to industry demand. Our graduates are equipped with skills to excel in their chosen career and create and build their future. Consistent with this vision is continued growth and strength in online/flexible learning, which has proven highly effective in facilitating widening access to higher education, placing ATU in a leading position in Ireland. ATU online/flexible learning students are enrolled on over award-bearing 350 programmes spanning Levels 6 to 9 of the National Qualifications Framework, taking major, minor and special purpose awards. The Springboard and Online, Flexible & Professional Development Programme Coordinator will be responsible for the management of ATU funded programmes with the HEA including all aspects of the Springboard+ and Learner Fees Subsidy (LFS) Micro Credential programmes (or equivalent funded programmes which may be implemented over the 2 -year period of this contract). This includes engagement on Springboard+ programme submissions, the management of the HEA Springboard+ platform for both Springboard+ applications and LFS Micro -Credentials, the marketing of funded programmes, the recruitment of eligible students, student management and retention on programmes and reporting on approved programmes. ATU are contracted by the HEA to have a dedicated Springboard+ Coordinator in place over the full contract period and critically over the months of recruitment from March to September once the initiative is launched. In partnership with colleagues from the Business Development Team, the post -holder will contribute to the integration of business processes and systems for Online, Flexible & Professional Development programme recruitment across all the University with a particular focus on courses associated with funding calls. In addition, the post holder will participate in response to funding calls as well as in annual review reporting and continuous improvement of business processes associated with Springboard, LFS Micro -Credentials and equivalent funding initiatives and programmes. Duties • The management of the Springboard+ CRM platform to include both Springboard and LFS Micro -Credentials (and equivalent) applications and Learners. • The promotion and marketing of approved funded programmes including Springboard+, LFS Micro credentials and any additional similarly funded courses which are approved during the 2 -year period. • Relationship management with the HEA and our educational provider partners. • Collaborating with industry to determine programmes which are required to meet skills needs. • Collaborating with Government Bodies such as the Regional Skills Forum Managers. • In close collaboration with staff and stakeholders, support the development and planning of programmes for Springboard+, LFS Micro Credentials (or similar equivalent future programmes) submission. • Provision of advice and guidance to interested applicants on the application process. • Acceptance of applicants on to Springboard+/LFS Micro credential courses based on academic and Springboard+/LFS Micro Credential eligibility criteria. • Supporting students during their courses to minimise drop -out and maximise funding. • Management of employability initiatives including the organisation of a career development course and the organisation of internships and work -placement. • Internal and external management reporting on Springboard+ student activity and finance. • Preparation and documentation of all audit/project activity updates and progress monitor reports, involving timely preparation of reports and presentations. • Presentation of ATU’s Springboard+ and LFS Micro Credential (or equivalent) offerings to external bodies including the Department of Social protection and industry. • In partnership with colleagues, contribute to the integration of business processes and systems for Online Recruitment and Learning across all the University and its associated campuses. Salary Salary Scale (€61,217 – €79,584) Candidates external to the sector may be appointed up to the 3rd Point (€64,463) of the Salary Scale in accordance with University Policy. Hours of Work 35 hours per week
Springboard & Online, Development Programme Coordinator
Essential Qualifications and Skills • A degree at honours level (level 8) or above in a cognate area. • Demonstrable, excellent communication and negotiation skills. • Display strong interpersonal and networking skills. • Excellent organisational skills including attention to detail and multitasking skills. • Understand online learning and students support requirements for online/flexible learners. • Previous experience in coordinating/managing projects and budgets in a work-related role. • Experience in managing partnerships with national organisations. • Ability to prepare reports and presentations for management and the funding bodies. • Experience in responding to funding calls and working with the Faculties within the University to meet the needs of the call. Desirable Qualifications and Skills • A Post Graduate qualification in a cognate area. • Experience of online, flexible and blended learning delivery. • Experience of project management in higher education. • Experience of continuous/process improvement activities. • Experience in using Customer Relations Management (CRM) systems. • Administrative skills to coordinate the delivery of relevant programmes of study to meet current skills shortages as required by Springboard+, LFS Micro-Credentials or equivalent. • Experience in establishing and maintaining appropriate linkages with ATU’s educational partners. • Ability to work to strict deadlines. Overview of the Role Atlantic Technological University (ATU) offers an extensive range of fully accredited online, flexible and professional development qualifications which are closely matched to industry demand. Our graduates are equipped with skills to excel in their chosen career and create and build their future. Consistent with this vision is continued growth and strength in online/flexible learning, which has proven highly effective in facilitating widening access to higher education, placing ATU in a leading position in Ireland. ATU online/flexible learning students are enrolled on over award-bearing 350 programmes spanning Levels 6 to 9 of the National Qualifications Framework, taking major, minor and special purpose awards. The Springboard and Online, Flexible & Professional Development Programme Coordinator will be responsible for the management of ATU funded programmes with the HEA including all aspects of the Springboard+ and Learner Fees Subsidy (LFS) Micro Credential programmes (or equivalent funded programmes which may be implemented over the 2 -year period of this contract). This includes engagement on Springboard+ programme submissions, the management of the HEA Springboard+ platform for both Springboard+ applications and LFS Micro -Credentials, the marketing of funded programmes, the recruitment of eligible students, student management and retention on programmes and reporting on approved programmes. ATU are contracted by the HEA to have a dedicated Springboard+ Coordinator in place over the full contract period and critically over the months of recruitment from March to September once the initiative is launched. In partnership with colleagues from the Business Development Team, the post -holder will contribute to the integration of business processes and systems for Online, Flexible & Professional Development programme recruitment across all the University with a particular focus on courses associated with funding calls. In addition, the post holder will participate in response to funding calls as well as in annual review reporting and continuous improvement of business processes associated with Springboard, LFS Micro -Credentials and equivalent funding initiatives and programmes. Duties • The management of the Springboard+ CRM platform to include both Springboard and LFS Micro -Credentials (and equivalent) applications and Learners. • The promotion and marketing of approved funded programmes including Springboard+, LFS Micro credentials and any additional similarly funded courses which are approved during the 2 -year period. • Relationship management with the HEA and our educational provider partners. • Collaborating with industry to determine programmes which are required to meet skills needs. • Collaborating with Government Bodies such as the Regional Skills Forum Managers. • In close collaboration with staff and stakeholders, support the development and planning of programmes for Springboard+, LFS Micro Credentials (or similar equivalent future programmes) submission. • Provision of advice and guidance to interested applicants on the application process. • Acceptance of applicants on to Springboard+/LFS Micro credential courses based on academic and Springboard+/LFS Micro Credential eligibility criteria. • Supporting students during their courses to minimise drop -out and maximise funding. • Management of employability initiatives including the organisation of a career development course and the organisation of internships and work -placement. • Internal and external management reporting on Springboard+ student activity and finance. • Preparation and documentation of all audit/project activity updates and progress monitor reports, involving timely preparation of reports and presentations. • Presentation of ATU’s Springboard+ and LFS Micro Credential (or equivalent) offerings to external bodies including the Department of Social protection and industry. • In partnership with colleagues, contribute to the integration of business processes and systems for Online Recruitment and Learning across all the University and its associated campuses. Salary Salary Scale (€61,217 – €79,584) Candidates external to the sector may be appointed up to the 3rd Point (€64,463) of the Salary Scale in accordance with University Policy. Hours of Work 35 hours per week
Springboard & Online, Development Programme Coordinator
Essential Qualifications and Skills • A degree at honours level (level 8) or above in a cognate area. • Demonstrable, excellent communication and negotiation skills. • Display strong interpersonal and networking skills. • Excellent organisational skills including attention to detail and multitasking skills. • Understand online learning and students support requirements for online/flexible learners. • Previous experience in coordinating/managing projects and budgets in a work-related role. • Experience in managing partnerships with national organisations. • Ability to prepare reports and presentations for management and the funding bodies. • Experience in responding to funding calls and working with the Faculties within the University to meet the needs of the call. Desirable Qualifications and Skills • A Post Graduate qualification in a cognate area. • Experience of online, flexible and blended learning delivery. • Experience of project management in higher education. • Experience of continuous/process improvement activities. • Experience in using Customer Relations Management (CRM) systems. • Administrative skills to coordinate the delivery of relevant programmes of study to meet current skills shortages as required by Springboard+, LFS Micro-Credentials or equivalent. • Experience in establishing and maintaining appropriate linkages with ATU’s educational partners. • Ability to work to strict deadlines. Overview of the Role Atlantic Technological University (ATU) offers an extensive range of fully accredited online, flexible and professional development qualifications which are closely matched to industry demand. Our graduates are equipped with skills to excel in their chosen career and create and build their future. Consistent with this vision is continued growth and strength in online/flexible learning, which has proven highly effective in facilitating widening access to higher education, placing ATU in a leading position in Ireland. ATU online/flexible learning students are enrolled on over award-bearing 350 programmes spanning Levels 6 to 9 of the National Qualifications Framework, taking major, minor and special purpose awards. The Springboard and Online, Flexible & Professional Development Programme Coordinator will be responsible for the management of ATU funded programmes with the HEA including all aspects of the Springboard+ and Learner Fees Subsidy (LFS) Micro Credential programmes (or equivalent funded programmes which may be implemented over the 2 -year period of this contract). This includes engagement on Springboard+ programme submissions, the management of the HEA Springboard+ platform for both Springboard+ applications and LFS Micro -Credentials, the marketing of funded programmes, the recruitment of eligible students, student management and retention on programmes and reporting on approved programmes. ATU are contracted by the HEA to have a dedicated Springboard+ Coordinator in place over the full contract period and critically over the months of recruitment from March to September once the initiative is launched. In partnership with colleagues from the Business Development Team, the post -holder will contribute to the integration of business processes and systems for Online, Flexible & Professional Development programme recruitment across all the University with a particular focus on courses associated with funding calls. In addition, the post holder will participate in response to funding calls as well as in annual review reporting and continuous improvement of business processes associated with Springboard, LFS Micro -Credentials and equivalent funding initiatives and programmes. Duties • The management of the Springboard+ CRM platform to include both Springboard and LFS Micro -Credentials (and equivalent) applications and Learners. • The promotion and marketing of approved funded programmes including Springboard+, LFS Micro credentials and any additional similarly funded courses which are approved during the 2 -year period. • Relationship management with the HEA and our educational provider partners. • Collaborating with industry to determine programmes which are required to meet skills needs. • Collaborating with Government Bodies such as the Regional Skills Forum Managers. • In close collaboration with staff and stakeholders, support the development and planning of programmes for Springboard+, LFS Micro Credentials (or similar equivalent future programmes) submission. • Provision of advice and guidance to interested applicants on the application process. • Acceptance of applicants on to Springboard+/LFS Micro credential courses based on academic and Springboard+/LFS Micro Credential eligibility criteria. • Supporting students during their courses to minimise drop -out and maximise funding. • Management of employability initiatives including the organisation of a career development course and the organisation of internships and work -placement. • Internal and external management reporting on Springboard+ student activity and finance. • Preparation and documentation of all audit/project activity updates and progress monitor reports, involving timely preparation of reports and presentations. • Presentation of ATU’s Springboard+ and LFS Micro Credential (or equivalent) offerings to external bodies including the Department of Social protection and industry. • In partnership with colleagues, contribute to the integration of business processes and systems for Online Recruitment and Learning across all the University and its associated campuses. Salary Salary Scale (€61,217 – €79,584) Candidates external to the sector may be appointed up to the 3rd Point (€64,463) of the Salary Scale in accordance with University Policy. Hours of Work 35 hours per week
Springboard & Online, Development Programme Coordinator
Essential Qualifications and Skills • A degree at honours level (level 8) or above in a cognate area. • Demonstrable, excellent communication and negotiation skills. • Display strong interpersonal and networking skills. • Excellent organisational skills including attention to detail and multitasking skills. • Understand online learning and students support requirements for online/flexible learners. • Previous experience in coordinating/managing projects and budgets in a work-related role. • Experience in managing partnerships with national organisations. • Ability to prepare reports and presentations for management and the funding bodies. • Experience in responding to funding calls and working with the Faculties within the University to meet the needs of the call. Desirable Qualifications and Skills • A Post Graduate qualification in a cognate area. • Experience of online, flexible and blended learning delivery. • Experience of project management in higher education. • Experience of continuous/process improvement activities. • Experience in using Customer Relations Management (CRM) systems. • Administrative skills to coordinate the delivery of relevant programmes of study to meet current skills shortages as required by Springboard+, LFS Micro-Credentials or equivalent. • Experience in establishing and maintaining appropriate linkages with ATU’s educational partners. • Ability to work to strict deadlines. Overview of the Role Atlantic Technological University (ATU) offers an extensive range of fully accredited online, flexible and professional development qualifications which are closely matched to industry demand. Our graduates are equipped with skills to excel in their chosen career and create and build their future. Consistent with this vision is continued growth and strength in online/flexible learning, which has proven highly effective in facilitating widening access to higher education, placing ATU in a leading position in Ireland. ATU online/flexible learning students are enrolled on over award-bearing 350 programmes spanning Levels 6 to 9 of the National Qualifications Framework, taking major, minor and special purpose awards. The Springboard and Online, Flexible & Professional Development Programme Coordinator will be responsible for the management of ATU funded programmes with the HEA including all aspects of the Springboard+ and Learner Fees Subsidy (LFS) Micro Credential programmes (or equivalent funded programmes which may be implemented over the 2 -year period of this contract). This includes engagement on Springboard+ programme submissions, the management of the HEA Springboard+ platform for both Springboard+ applications and LFS Micro -Credentials, the marketing of funded programmes, the recruitment of eligible students, student management and retention on programmes and reporting on approved programmes. ATU are contracted by the HEA to have a dedicated Springboard+ Coordinator in place over the full contract period and critically over the months of recruitment from March to September once the initiative is launched. In partnership with colleagues from the Business Development Team, the post -holder will contribute to the integration of business processes and systems for Online, Flexible & Professional Development programme recruitment across all the University with a particular focus on courses associated with funding calls. In addition, the post holder will participate in response to funding calls as well as in annual review reporting and continuous improvement of business processes associated with Springboard, LFS Micro -Credentials and equivalent funding initiatives and programmes. Duties • The management of the Springboard+ CRM platform to include both Springboard and LFS Micro -Credentials (and equivalent) applications and Learners. • The promotion and marketing of approved funded programmes including Springboard+, LFS Micro credentials and any additional similarly funded courses which are approved during the 2 -year period. • Relationship management with the HEA and our educational provider partners. • Collaborating with industry to determine programmes which are required to meet skills needs. • Collaborating with Government Bodies such as the Regional Skills Forum Managers. • In close collaboration with staff and stakeholders, support the development and planning of programmes for Springboard+, LFS Micro Credentials (or similar equivalent future programmes) submission. • Provision of advice and guidance to interested applicants on the application process. • Acceptance of applicants on to Springboard+/LFS Micro credential courses based on academic and Springboard+/LFS Micro Credential eligibility criteria. • Supporting students during their courses to minimise drop -out and maximise funding. • Management of employability initiatives including the organisation of a career development course and the organisation of internships and work -placement. • Internal and external management reporting on Springboard+ student activity and finance. • Preparation and documentation of all audit/project activity updates and progress monitor reports, involving timely preparation of reports and presentations. • Presentation of ATU’s Springboard+ and LFS Micro Credential (or equivalent) offerings to external bodies including the Department of Social protection and industry. • In partnership with colleagues, contribute to the integration of business processes and systems for Online Recruitment and Learning across all the University and its associated campuses. Salary Salary Scale (€61,217 – €79,584) Candidates external to the sector may be appointed up to the 3rd Point (€64,463) of the Salary Scale in accordance with University Policy. Hours of Work 35 hours per week
Customer Experience Champion
Responsibilities:
