Jobs in Dublin
Sort by: relevance | dateAssistant Principal Officer
THE ROLE The Head of ICT Infrastructure reports to the Head of ICT Operations and is responsible for leading the teams that design, operate, maintain and develop the Courts Service’s core systems and network infrastructure. This is a senior technical and operational leadership role within ICT Operations. The Head of ICT Infrastructure will ensure that infrastructure services are secure, resilient, well governed and capable of supporting both the day-to-day operation of the courts and the organisation’s wider modernisation programme. The role will work closely with Cyber Security Operations, Service Delivery, Courtroom Technology, the Digital and Data Units, enterprise and cloud architecture, and external service providers. The role will be responsible for: • Leadership and management of the infrastructure function, including the System Architect, Network Architect, systems administration teams, network administration teams and other technical resources assigned to infrastructure delivery. • Operational ownership of core infrastructure services, ensuring that availability, performance, capacity, security, supportability and recoverability are actively managed. • Infrastructure strategy and planning, translating organisational priorities, business requirements and architectural direction into clear technical roadmaps, investment proposals and delivery plans. • Leading infrastructure programmes and projects, applying appropriate project-management disciplines and governance to establish clear scope, delivery plans, resources, milestones, dependencies, risks, budgets and accountabilities, and to drive delivery throughout the project lifecycle. • Technical governance and assurance, ensuring that infrastructure designs are secure, resilient, scalable, supportable and aligned with agreed enterprise, security and cloud architecture. • Maintaining strong operational discipline, including effective monitoring, alerting, patching, vulnerability remediation, backup and restoration, configuration management, privileged access, certificate management, documentation and lifecycle planning. • Leading the response to major incidents and complex technical problems, ensuring effective coordination, timely escalation, clear communication, root-cause analysis and completion of corrective actions. • Managing infrastructure change and service transition, ensuring that solutions delivered through projects and operational change are properly designed, tested, approved, documented and transitioned into support, with effective implementation and rollback arrangements. • Strengthening disaster recovery and operational resilience, including maintaining recovery procedures, technical runbooks and dependencies, and overseeing regular backup restoration, failover and recovery exercises. • Developing and sustaining organisational capability through workforce and succession planning, knowledge transfer, cross-skilling and performance management, while ensuring that specialist external resources supplement rather than replace internal ownership, accountability and retained knowledge • Working in partnership with Cyber Security Operations to implement security controls, hardening standards, network segmentation, identity controls and remediation plans across the infrastructure estate. • Managing infrastructure budgets, suppliers and contracts, ensuring that expenditure is controlled, supplier performance is actively managed, and investment decisions are supported by clear evidence of service need and risk. The Head of ICT Infrastructure will be both technically capable and business focused and will be regarded as a source of authoritative advice on infrastructure services, operational resilience and technology risk. While the role is not expected to act as the principal technical specialist across every infrastructure domain, the successful candidate must have sufficient breadth and depth of knowledge to lead technical teams, challenge assumptions, evaluate recommendations and make sound decisions based on evidence and risk. Critically, the role requires the ability to move beyond reactive problem solving and establish the planning, governance and operational disciplines needed to manage a complex technology estate effectively. The successful candidate will be expected to identify emerging risks, address technical debt, set clear standards, assign ownership and ensure that agreed actions are followed through to completion. The successful candidate will be an experienced people leader who can set direction while supporting and developing technical specialists. They will communicate complex technical matters clearly to non-technical audiences and provide senior management with concise advice on service impact, operational risk, investment requirements and available options. They will work closely with the Head of ICT Operations and other ICT leaders to ensure that infrastructure services support the organisation’s strategic priorities, that dependencies across technology functions are effectively managed, and that the Courts Service maintains a secure, resilient and sustainable foundation for its services. KEY RESPONSIBILITIES Infrastructure Leadership and Strategy • Lead the Infrastructure function, including the System Architect, Network Architect, systems and network administration teams, contracted specialists and any relevant service providers. • Work with the Head of ICT Operations, the System Architect and the Network Architect to maintain infrastructure architectures, technical standards, design principles and roadmaps. • Act as a senior point of accountability for the performance, resilience, supportability and continued development of the Courts Service infrastructure estate • Develop infrastructure strategies, technical roadmaps and lifecycle plans aligned with organisational priorities, enterprise architecture, security requirements and the wider ICT strategy. • Lead the planning and delivery of infrastructure programmes and projects, applying proportionate project-management disciplines to establish clear scope, governance, resources, milestones, dependencies, risks, budgets and accountabilities, and ensuring delivery through to operational handover and closure. • Provide authoritative advice to senior management on infrastructure performance, risk, technical debt, investment requirements and technology options. Systems Platforms and Data Centre Services • Oversee the design, operation and lifecycle management of production and disaster recovery infrastructure, including Microsoft Hyper-V, Windows Server, Linux, Citrix (2203 or later), enterprise storage and SAN platforms. • Ensure that compute, virtualisation, storage and application-delivery services are resilient, supportable, appropriately monitored and managed against capacity and performance requirements. • Maintain effective technology refresh, licensing, vendor-support and obsolescence plans across the infrastructure estate. Identity Microsoft 365 and End-User Computing • Oversee the operation and development of Active Directory, Microsoft Entra ID, ManageEngine ADManager Plus, Group Policy, directory synchronisation, privileged access (PAM360) and related identity services. • Provide infrastructure leadership for Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive, and for the end-user computing estate, including Windows devices and endpoint services delivered through Microsoft Intune and Windows Autopilot. • Ensure that Public Key Infrastructure, certificate services, Conditional Access, Microsoft Defender and associated identity and endpoint controls are securely and effectively integrated. • Oversee the lifecycle, performance and continued development of end-user computing services, ensuring that devices, operating systems, application delivery and collaboration platforms are secure, supportable and aligned with the Courts Service’s hybrid technology architecture. Network and Connectivity Services • Oversee the design , operation and lifecycle management of national LAN, WAN, wireless and data centre networks, including Juniper switching, Government Networks connectivity and Azure ExpressRoute. • Ensure the effective operation of Fortinet FortiGate firewalls, VPN services, Citrix NetScaler, network segmentation, and VXLAN and EVPN technologies. • Oversee the continued development, performance and security of the national wireless estate, comprising approximately 1,300 Aruba access points across courthouse locations, together with Aruba ClearPass and 802.1X network access control and authentication services. • Maintain appropriate monitoring, capacity management, resilience and security across the national network and wireless estate. Service Management and Operational Discipline • Establish and maintain effective controls for monitoring, patching, vulnerability remediation, configuration, privileged access, certificate management, documentation and technology lifecycle. • Ensure that SolarWinds, Juniper Mist, Lakeside SysTrack and other operational tools provide effective visibility of service availability, performance, capacity and user experience. • Ensure that incidents, requests, problems and changes are managed effectively through ServiceNow, supported by meaningful operational metrics and reporting. • Define appropriate infrastructure service measures, operational dashboards and management reporting covering availability, incidents, capacity, patching, vulnerabilities, backup, change performance and lifecycle risk. • Govern infrastructure change and service transition, ensuring that new and changed services meet agreed operational-acceptance criteria and have appropriate testing, documentation, support, implementation and rollback arrangements. • Provide senior infrastructure leadership during major incidents, ensuring effective technical coordination, clear ownership, timely escalation and accurate communication to ICT and organisational leadership. • Drive continuous service improvement by identifying recurring issues, control weaknesses, manual processes and opportunities for automation or standardisation Backup Disaster Recovery and Operational Resilience • Own the infrastructure contribution to business continuity and disaster recovery across production and disaster recovery environments. • Ensure that Veeam backup and replication services are securely configured, monitored and aligned with agreed retention and recovery requirements. • Working with the Head of Cyber Security, coordinate and execute regular restoration tests, infrastructure failover exercises and disaster recovery simulations, ensuring that identified weaknesses are addressed. People Capability and Knowledge Management • Set clear priorities, objectives, standards and accountabilities for internal staff, contractors and service providers operating within the augmented delivery model. • Develop team capability through coaching, performance management, succession planning, cross-skilling and professional development. • Ensure that specialist external resources supplement internal capability while operational ownership, essential knowledge and accountability remain within the Courts Service. Procurement Supplier and Financial Management • Manage infrastructure budgets, forecasts, licensing, technology refresh and investment proposals, ensuring that expenditure is controlled and linked to service need and risk. • Lead or contribute to procurements for infrastructure products and services, including the development of technical requirements and evaluation criteria. • Actively manage contractors and suppliers against agreed outcomes, service levels, contractual obligations and value-for-money expectations. Other • Maintain awareness of emerging infrastructure technologies, security threats and relevant industry and public-sector standards. • Promote continuous improvement, standardisation, automation and the responsible adoption of new technologies. • Perform other duties within the general scope and level of the role as may be required from time to time. Note, the above is intended as a guide and is neither definitive nor restrictive. 4. ESSENTIAL REQUIREMENTS: Qualifications • A relevant third-level qualification in Computer Science, Information Technology, Engineering or a related discipline, OR an equivalent combination of recognised professional qualifications and relevant experience. • Relevant industry qualifications in infrastructure, networking, cloud services, cybersecurity, architecture or IT service management would be advantageous. Required Experience Applicants should have at least 5 years' relevant and recent experience for this role. This experience should include: • Proven experience leading and developing multidisciplinary infrastructure or technology teams in a complex enterprise environment. • Experience managing highly available infrastructure services across multiple locations and technical domains, including networks, servers, virtualisation, storage, backup and recovery, identity, endpoint management and hybrid cloud services. • Strong technical understanding of Microsoft enterprise technologies, including Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 and related identity and endpoint services. • Demonstrated experience in infrastructure strategy, architecture, capacity planning, technology lifecycle management, and addressing technical debt and obsolescence. • Experience leading major incident response and complex problem resolution using effective monitoring, change control and IT service-management practices. • Experience planning, implementing and testing backup, disaster-recovery and operational-resilience arrangements. • Experience delivering significant infrastructure projects and service changes, and managing contractors, suppliers, procurements, contracts, budgets and value for money. • Experience implementing infrastructure security controls and working with cybersecurity specialists, combined with strong analytical, decision-making and stakeholder-communication skills, including explaining complex technical matters to senior and non-technical audiences Desirable Experience The following skills and experience are desirable: • Experience with a selection of technologies used within the Courts Service estate, including Microsoft Hyper-V, Citrix, Veeam, SAN platforms, SolarWinds, Lakeside SysTrack, ManageEngine ADManager Plus, Microsoft Intune and Azure hybrid services. • Experience with enterprise networking technologies including Juniper switching, Fortinet FortiGate, Citrix NetScaler, Aruba wireless, Aruba ClearPass, 802.1X, VXLAN and EVPN. • Experience working in the Civil or Public Service, the justice sector, a regulated organisation or another operationally critical environment. • Experience preparing technical strategies, business cases, governance reports and presentations for senior leadership. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12 noon on 21 October 2026. Applications received after the closing date and time will not be accepted. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 6. SELECTION METHODS The Selection Process will involve: • Shortlisting of candidates, on the basis of the information contained in their CV & Cover Letter (No more than 2 pages for the cover letter) • a competitive first interview; and • a competitive final interview which will include a presentation. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and capabilities Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and capabilities of an Assistant Principal Officer namely: Building Future Readiness “Delivering excellent public policy and services requires us to embrace change and innovation. We strive to create an inclusive customer centric strategy and vision that keeps pace with environmental, social and technological changes. Adopting an agile and digital-first approach, we will continually upskill, change and improve how we do things to meet current and future demands.” Digital Focus, Innovation & Upskilling for the Future Digital Focus • Drives the digital-first agenda by ensuring that digital tools and IT solutions are explored and utilised. Innovation & Continuous Improvement • Delivers and promotes innovative, creative and practical solutions, with a commitment to continuous improvement. • Tries new or different approaches and is willing to take appropriate risks, learn from mistakes and adapt. INTERVIEWS Interviews will take place in Dublin city centre. Interviews will be structured in format, with candidates asked to provide examples of the capabilities for the role as outlined in Section 6 of this document. PRINCIPAL CONDITIONS OF SERVICE The appointment is subject to the Civil Service Regulation Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. Appointees will be subject to the Civil Service Code of Standards and Behaviour. The appointment is to a permanent position in the Civil Service. Salary The salary scale for the position (rates effective from 1st June 2026) is as follows: Assistant Principal Officer - Personal Pension Contribution Salary Scale: €83,113.00, €86,173.00, €89,277.00, €92,390.00, €95,499.00, €97,292.00 (MAX), €100,427.00 (LSI ), €103,576.00 (LSI ) New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC).
Customer Service Advisor
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits. It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and the office. What you’ll do: • Manage a range of inbound calls from supporting our accessibility customers with all of their needs, managing and resolving customer complaints and supporting customers with technical queries or billing questions etc • Develop in-depth knowledge of our products and services and learn how to create engaging and meaningful conversations with customers. • Take the time to understand each customers needs and recommend Sky products to enhance their viewing, online and/or mobile experience. • Be a valued member of a supportive, fun, and friendly service team • As we operate in a fast changing environment, the responsibilities of this role may evolve over time to meet business and customer needs. • Be available to work 39 hours per week Monday – Friday between the hours of 8:45am & 7:00pm and Saturday 9:00am & 5.30pm What you’ll bring: • Exceptional listening skills to understand and address customer concerns effectively. • A passion for solving problems with creativity and determination and aim to resolve first time • The ability to empathise with customers and genuinely understand their needs. • A strong commitment to providing outstanding customer service and support Drive business performance by achieving daily, weekly and monthly KPI’s. The Benefits: There are reasons people can’t stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. Individual Lifestyle • Free Sky TV, along with discounted broadband Health and well being • Discounts on external gyms • Cycle to work scheme • Private healthcare • Dental and other healthcare options Financial wellbeing • Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success • Annual Sharesave scheme and long service awards Inclusion: CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you’ll work! You’ll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
Regulatory Executive/
Job Purpose The Regulatory Executive will work as part of the Registration and Customer Relations Team, and will be responsible for supporting high standards of delivery of the PSI’s statutory qualification recognition and registration processes, as well as its customer relations activities. Key Duties and Responsibilities Key duties of the role will include but are not limited to: Registration and Customer Relations · Assist and support the team and the wider organisation in achieving its objectives and in carrying out its statutory functions relating to qualification recognition and registration. · Manage an assigned caseload in relation to qualification recognition of pharmacists, and registration activities relating to Retail Pharmacy Businesses, pharmacists and pharmaceutical assistants. · Administer, support and monitor team or project activities. · Contribute to the development and operation of policies and guidelines. · Keep up-to-date with all relevant policies, processes and procedures associated with the role. · Prepare and compile documentation and reports for both internal and external stakeholders. · Progress project related tasks, as required. · Help maintain and develop strong relationships with internal and external stakeholders. · Attend team and organisation-wide meetings, governmental briefings and events or any other meetings, as required. · Respond to queries and concerns from the public, applicants, registrants and various other stakeholders and liaise with other teams to ensure incoming queries are dealt with appropriately. · Research current best practice and propose evidence-based solutions to improve internal systems and processes. General · Actively seek to support other colleagues across the organisation depending on business needs. · Supervise and organise workload of any assigned staff, where required. · Provide guidance and training to colleagues in your area of expertise. · Assist with the documenting and updating of standard business processes and procedures and monitor their ongoing validity. · Share knowledge and learning with your team and wider organisation. · Provide support to organisational projects, working groups, committees, etc. as and when required. · Promote and contribute to a culture of continuous improvement, transformation and innovation within PSI, including supporting our work as an organisation to retain and enhance our recognition under the EFQM Excellence Model. · Identify risk and assist the organisation in our purpose of mitigating regulatory risk in the interests of assuring the public that pharmacy care and services are safe. · Participate in cross-functional initiatives and developments that contribute to the delivery of the strategic objectives of PSI. · Proactively engage in performance development reviews and participate in opportunities for learning and development. · Other duties assigned by PSI Management and/or the Registrar/Chief Officer. Important note: The above job description is not intended to be a comprehensive list of all duties involved, and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. This document must be regarded as an outline of the major areas of accountability at present, which will be reviewed and assessed on an ongoing basis. Key Requirements Candidates must have, on the closing date for receipt of applications: · Minimum of 3 years of professional work experience. · Practical knowledge of Microsoft Office. · Excellent communications skills and attention to detail. In addition, the following are considered desirable: · A Level 8 qualification on the National Framework of Qualifications or equivalent experience. · Proficiency in the Irish language. · Experience in at least one of the following areas: o Complaints management o Customer support o Health and social care o Regulation · Interest in the mission of the public service in general and the PSI in particular. Competencies Description People Management · Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. · Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. · Values and supports the development of others and the team. · Encourages and supports new and more effective ways of working. · Deals with tensions within the team in a constructive fashion. · Encourages, listens to and acts on feedback from the team to make improvements. · Actively shares information, knowledge, and expertise to help the team to meet its objectives. Analysis & Decision Making · Effectively deals with a wide range of information sources, investigating all relevant issues. · Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. · Identifies and understands key issues and trends. · Correctly extracts & interprets numerical information, conducting accurate numerical calculations. · Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence. Delivery of Results · Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. · Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritization. · Constructively challenges existing approaches to improve efficient customer service delivery. · Accurately estimates time parameters for project, making contingencies to overcome obstacles. · Minimises errors, reviewing learning and ensuring remedies are in place. · Maximises the input of own team in ensuring effective delivery of results. · Ensures proper service delivery procedures/protocols/reviews are in place and implemented. Interpersonal & Communication Skills · Modifies communication approach to suit the needs of a situation/ audience. · Actively listens to the views of others. · Liaises with other groups to gain co-operation. · Negotiates, where necessary, in order to reach a satisfactory outcome. · Maintains a focus on dealing with customers in an effective, efficient and respectful manner. · Is assertive and professional when dealing with challenging issues. · Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development · Displays high levels of skills/ expertise in own area and provides guidance to colleagues. · Has a clear understanding of the role, objectives and targets and how they support the service delivered by the team and Business Area/ Organisation and can communicate this to the team. · Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive & Commitment to Public Service Values · Public safety is at the heart of everything, acts to ensure that safety. · Values, appreciates, and respects everyone engaged with. · Works in partnership with colleagues and all stakeholders. · Behaves with integrity and objectivity, actions are evidence-based and timely. Conditions of Employment Pay The salary scale for this post is €38,803 - €63,227 (Executive Officer, Civil Service) per annum. Entry will be at the first point of the scale for new entrants and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance increments may be payable in line with current Government Policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Superannuation The successful candidate will, upon appointment, become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Hours of Attendance/Working Week The normal working week is not less than 35 hours, exclusive of lunch breaks. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave Annual leave is 23 days per annum, rising to 27, in line with the number of years’ experience at Executive Officer grade. This allowance is subject to the usual conditions regarding the granting of annual leave and is on the basis of a five-day week and is exclusive of the usual public holidays and Good Friday. Outside Employment This role is full-time, and the appointee may not engage in private practice or be connected with any outside business which conflicts in any way with his/her duties, impairs performance or compromises his/her integrity. The appointee must avoid involvement in outside employment/business interests in conflict or potential conflict with the business of the PSI. Clarification must be sought from management where doubt arises.
