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Member Services Advisor

Co-operative Housing IrelandBlanchardstown, Dublin

Place of Work: CHI's Dublin West Office, Generali Building, Blanchardstown, Dublin 15, D15 YT2H  Salary: Approx. DOE €30,000 - €32,000 P/A ABOUT US Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland. CHI is an Approved Housing Body (AHB) and a member of the Housing Alliance. CHI work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers and is subject to regulation by the Approved Housing Bodies Regulatory Authority and the Charities Regulator. Since our foundation in 1973 we have provided over 5,700 homes through homeownership, shared ownership and social rented co-operatives. With our membership of democratically controlled local co-operatives, we continue to manage over 4,000 homes across Ireland as well as providing a network of childcare services in our communities. ROLE OVERVIEW CHI is seeking a full-time, permanent Member Services Advisor to join our Contact Centre within our Asset Management & Property Services division (AMPS). The role is based on site in our Blanchardstown Office, located at the Generali Building, Blanchardstown, Dublin 15, D15 YT2H. The role will work 35 hours work per week hybrid, Monday to Friday.  Putting it simply, you will take inbound calls from our members who may have a repair request or a housing query. You will get to know our members through helpful and friendly conversations to assist their needs & overcome any issues they may have. WHAT YOU WILL DO

10 days agoFull-timeHybrid

HR Manager

RTEDonnybrook, Dublin€51,805 - €86,932 per year

RTÉ is Ireland's national public-service media organisation. We have embarked upon an ambitious and exciting 5-year transformation strategy to update the way we run the organisation. Our mission is to serve as an independent source of stories, news, information and entertainment for Ireland, reflecting the diversity of its people and providing experiences that enrich the lives of all.  This sense of purpose motivates us to deliver to the highest standards in an environment that is collaborative, supportive and engaging. Attracting and retaining the best talent is key in delivering to our audiences. We want our people to thrive in an environment that values their output. Meet the team RTÉ's New Direction strategy positions the organisation to champion culture in Ireland, captivate audiences with trusted and challenging content, and celebrate Ireland's rich diversity. We are seeking an experienced HR Manager to support our Production and Media Services, and Technology divisions. This is an exciting opportunity to partner with leaders and teams who play a critical role in delivering high-quality content and services across RTÉ's television, radio and digital platforms. Reporting to the Divisional Head of HR, you will provide both strategic and operational HR support to one of RTÉ's largest and most dynamic business areas while contributing to the wider success of the HR function. About the role As HR Manager, you will: Partner closely with managers, senior leaders and recognised trade unions to deliver end-to-end HR support across talent management, recruitment and selection, onboarding, employee relations, industrial relations, compensation and benefits, employee engagement and performance management. Implement HR policies and practices in a highly unionised environment, ensuring alignment with best practice, collective agreements and business needs. Provide expert guidance on HR policies, procedures and Irish employment legislation. Drive and ensure excellence in key HR metrics by creating essential HR reports ensuring that they are presented in a timely and efficient manner and validating the accuracy of the data. Building strong relationships with all stakeholders across the business and understand how to handle, resolve and escalate enquiries against tight timelines. Handling a multi-tasking environment, meeting deadlines, and working with a wide range of internal and external stakeholders. Identifying training needs to meet the needs of the business including compliance requirements. Advise on employee relation investigations, performance management processes and support complex staffing decisions acting as a trusted advisor and mediator. Working closely with the team and Head of HR with any strategic HR projects. About you You are an experienced HR professional who enjoys balancing strategic partnership with hands-on delivery in a fast-paced and evolving environment. You will bring: Significant experience in a HR Manager, HR Business Partner or similar senior HR role. A relevent third level qualification in HR, Employment or related discipline. Strong knowledge of Irish employment law and HR best practice. Experience managing complex employee relations issues and providing commercially focused HR advice. Excellent relationship-building, communication, influencing and stakeholder management skills. Advanced Excel and HR data analysis capabilities. Proven ability to manage multiple priorities and deliver results within tight deadlines. A collaborative and positive approach, with the ability to work effectively across diverse teams and disciplines. A commitment to promoting diversity, equity and inclusion and embedding inclusive practices across the employee experience. A professional CIPD qualification (or equivalent is desirable). Experience of providing HR support within a unionised environment, including employee and industrial relations matters. Terms and Conditions This appointment will be made on a 3 year fixed term contract basis on the Manager Grade 3 salary scale. Salary: €51,805 to €86,932 gross per annum, depending on experience.

10 days agoFull-timeHybrid
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