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Sort by: relevance | dateGroup Customer Experience Lead
Job Title: Group Customer Experience Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a new centralised Group Customer Care function to elevate the experience of our readers and subscribers across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Experience Lead to drive proactive customer engagement and continuous improvement across the Group. About the Role This is a key leadership position responsible for driving in-life outbound customer engagement, such as onboarding, retention, win-back and service follow-up activity, while also owning the delivery of root cause analysis (RCA) to identify and address issues impacting customer satisfaction and loyalty. The successful candidate will lead a team of Customer Experience Specialists, ensuring consistency of service across our portfolio while adapting approach and messaging to each brand’s unique tone and values. This role is critical in strengthening customer loyalty, improving retention outcomes, and ensuring that customer insights are translated into meaningful operational and strategic improvements. Key Responsibilities: Team Leadership & Development Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Training and Operations Specialist (Group Customer Care)
Job Title: Training and Operations Specialist (Group Customer Care) Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager As The Irish Times Group establishes a new centralised Group Customer Care function supporting The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and additional Group brands, we are recruiting a Training and Operations Specialist to support the delivery of a consistent, high-quality customer experience across all channels. About the Role This role is central to ensuring the smooth operation of the Group Contact Centre while improving customer satisfaction and overall experience. Working closely with the Group Customer Care Manager and the Group Head of Customer Experience, the Training and Operations Specialist will focus on high-impact areas including Quality Assurance, Training, Operations, and Continuous Improvement. The successful candidate will design and deliver engaging training programmes, develop quality frameworks, support day-to-day operations, and contribute to continuous improvement initiatives across the department. They will ensure new and existing staff have the tools, knowledge, and support required to excel. Key Responsibilities Quality Assurance & Training Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Team Lead
Job Title: Group Customer Care Team Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a centralised Group Customer Care department to enhance and unify the support experience across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Care Team Lead to support the delivery of an exceptional, consistent, and empathetic customer care service across all channels. About the Role The Group Customer Care Team Lead will be responsible for managing and developing a team of Customer Care Agents who support customers across multiple touchpoints—phone, email, and chat. This role plays a crucial part in driving service quality, motivating team performance, and ensuring a positive and consistent customer experience across all Group brands. The successful candidate will bring strong people management skills, operational awareness, and a passion for customer advocacy. They will champion excellence in service standards while fostering a culture of collaboration, inclusivity, and continuous improvement. Key Responsibilities Team Leadership & Operations Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Executive
Job Title: Group Customer Care Executive Location: Hybrid / Dublin, Ireland Job type: Fixed Term / Full-Time Sector and subsector: Client Services | Customer Experience Salary: Competitive Salary Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Reporting to: Group Customer Care Manager About Us The Irish Times has delivered trusted news, analysis, and commentary since 1859. As media technologies evolve, we continue to innovate in how we inform and engage our audiences. Today, the Irish Times Group includes The Irish Times, Irish Examiner, The Echo, a portfolio of regional titles, the Citywest print facility, and a range of digital brands including MyHome.ie, RecruitIreland.com, BreakingNews.ie, ScoreBeo and RIP.ie. As part of our continued investment in customer experience, we are establishing a new Group Customer Care function to support subscribers and customers across all brands within the Group. The Role We are seeking a Group Customer Care Executive to join our newly established centralised customer care team. This role will support both new and existing digital subscribers and home delivery customers across all Irish Times Group brands. The successful candidate will manage customer queries across multiple channels and take a proactive approach to delivering an excellent subscriber experience. They will be responsible for ensuring that every customer interaction reflects our Group values and service standards. This role is suited to someone who is passionate about customer care, resilient in a fast-paced environment, and committed to delivering exceptional service. Some weekend working will be required on a rotational basis. Key Responsibilities Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Engagement Officer
The Woodland Trust is looking for an Engagement Officer in our Northern Ireland team, to deliver opportunities for audiences to connect with woods and trees through a range of engagement activities both on our own estate and in partnership with others. This role is responsible for providing communications support including the creation of physical and digital assets. THE ROLE • This is a key role in the Northern Ireland team and it will be responsible for improving the visitor experience on our estate and inspiring new and existing supporters to give time, voice and money to our cause. • Lead on the public engagement aspects of our visitor offer at key sites across Northern Ireland, working with estate colleagues to plan activities, communicate key messages and improve visitor experience • Plan and deliver an annual engagement plan for the country, identifying key audiences and activity (on and off our estate) to most effectively achieve our objectives • Support the development of improved visitor experience at key sites including data collection, visitor monitoring, evaluation and interpretation planning • This role is a full time, fixed term contract for 12 months. • This role requires the successful candidate to undergo and DBS check as part of their pre-employment. THE CANDIDATE • You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count We are looking for candidates who have the following experience: • Planning and delivering high quality face to face engagement activities ideally within a public facing visitor setting • Planning and developing appropriate engagement materials for a variety of audiences including visitors and supporters • Working with communities including young people, schools and community groups • A working knowledge of what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage with visitors • Understanding about Heath and Safety in public engagement and what constitutes a successful visitor experience • You must have a proactive ‘can-do’ attitude, excellent communication skills, be commercially aware and able to build effective partnerships internally and externally. • The role is based in Northern Ireland and will require the successful candidate to travel across the country with occasional UK travel. A full driving licence is required. Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 days + bank holidays (pro rata for part time) • Buy and Sell Annual Leave • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats. Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Senior Administrator
About Us The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide. What is it like to work here? We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team. The Opportunity We are looking for a Senior Administrator to join our Company Secretarial Team as part of our financial services business in Dublin.As part of the global expansion of the Maples Group’s financial services offering, our Dublin office opened its doors in 2008. Located in the city centre, a commitment to service excellence and investment in our people quickly established Dublin as a regional hub where our 200+ teammates deliver best-in-class solutions to clients worldwide alongside our colleagues in legal services. As part of our Dublin team you will be performing the below key duties: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Business Development Administrator
About Us The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide. We Seek Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and all aspects of their work. About the Role The BDA reports to the Regional Senior Business Development Executive with indirect reporting lines to the MaplesFS Executive Management Committee members and the Head of Business Development and Client Relationship Management. Its tactical responsibilities feed one larger objective: providing business development and client relationship management support and delivering market research/ business intelligence projects for Fund Services in Europe in line with the firm's annual business goals. Key Duties: The Business Development Administrator is a varied and wide-ranging role. This includes, but is not limited to, the following: Core Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Administrator
About Us The Maples Group is a global leader in financial services, trusted by many of the world’s largest managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide. What is it like to work here? We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team. The Opportunity We are looking for a Administrator to join our team as part of our financial services business in Dublin. As part of the global expansion of the Maples Group’s financial services offering, our Dublin office opened its doors in 2008. Located in the city centre, a commitment to service excellence and investment in our people quickly established Dublin as a regional hub where our 200+ teammates deliver best-in-class solutions to clients worldwide, alongside our colleagues in legal services. As part of our Dublin team, you will be responsible for providing general administrative support to a team of professional directors who manage portfolios of special purpose vehicles (SPVs), including performing the below key duties: Key Duties: The Administrator is a varied and wide-ranging role. This includes, but is not limited to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Document Controller
Key Responsibilities · Manage and maintain project documentation workflows across design and build phases. · Ensure all project documents are current, properly versioned, and accessible to relevant teams. · Coordinate the distribution of design information to internal teams, clients, and external partners. · Monitor compliance with document control standards, protocols, and security measures. · Liaise with consultants, subcontractors, and suppliers to ensure timely submission and approval of documentation. · Maintain trackers and reporting tools to monitor document progress and project milestones. · Quality-check documents to ensure alignment with company standards and project requirements. · Support data entry and upkeep of internal project databases. · Organise final design packages and ensure smooth handover into project archives. · Maintain and update the Master Document Register for each project. · Continuously improve document control processes to support efficient project delivery. · Provide training and support to project teams on document control systems and best practices. About the role As part of our expanding Design & Build team at TLI Group, we are seeking a Document Controller to support the delivery of recently awarded infrastructure projects. These projects span transmission and distribution grid connections, with a strong focus on design coordination, stakeholder collaboration, and project documentation. This is a hybrid office-based role, offering flexibility while working closely with multidisciplinary teams. The successful candidate will be based in one of our office locations (with flexibility to work from any of our TLI office locations - Dublin, Cork, Limerick, Kerry, Kilkenny or Waterford). Package: Competitive rates of pay. 23 Days of annual leave. Maternity Benefit Opportunity to progress your career within a growing company. Voluntary Pension is available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Participate in our monthly HSQE & Driving Performance Awards. Employee Referral Scheme. Standard industry training provided About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Requirements: Minimum 5 years’ experience in document control or project administration. Experience supporting change control processes. Proficiency in Microsoft Office Suite (Word, PowerPoint, Project, Excel, Access). Familiarity with Electronic Document Management Systems (EDMS). Strong attention to detail and organisational skills. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within project teams Desirable: Experience in document control within design and build or construction environments. Ability to create and maintain procedural documentation. Understanding of project lifecycle and design documentation requirements.
Document Controller
Key Responsibilities · Manage and maintain project documentation workflows across design and build phases. · Ensure all project documents are current, properly versioned, and accessible to relevant teams. · Coordinate the distribution of design information to internal teams, clients, and external partners. · Monitor compliance with document control standards, protocols, and security measures. · Liaise with consultants, subcontractors, and suppliers to ensure timely submission and approval of documentation. · Maintain trackers and reporting tools to monitor document progress and project milestones. · Quality-check documents to ensure alignment with company standards and project requirements. · Support data entry and upkeep of internal project databases. · Organise final design packages and ensure smooth handover into project archives. · Maintain and update the Master Document Register for each project. · Continuously improve document control processes to support efficient project delivery. · Provide training and support to project teams on document control systems and best practices. About the role As part of our expanding Design & Build team at TLI Group, we are seeking a Document Controller to support the delivery of recently awarded infrastructure projects. These projects span transmission and distribution grid connections, with a strong focus on design coordination, stakeholder collaboration, and project documentation. This is a hybrid office-based role, offering flexibility while working closely with multidisciplinary teams. The successful candidate will be based in one of our office locations (with flexibility to work from any of our TLI office locations - Dublin, Cork, Limerick, Kerry, Kilkenny or Waterford). Package: Competitive rates of pay. 23 Days of annual leave. Maternity Benefit Opportunity to progress your career within a growing company. Voluntary Pension is available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Participate in our monthly HSQE & Driving Performance Awards. Employee Referral Scheme. Standard industry training provided About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Requirements: Minimum 5 years’ experience in document control or project administration. Experience supporting change control processes. Proficiency in Microsoft Office Suite (Word, PowerPoint, Project, Excel, Access). Familiarity with Electronic Document Management Systems (EDMS). Strong attention to detail and organisational skills. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within project teams Desirable: Experience in document control within design and build or construction environments. Ability to create and maintain procedural documentation. Understanding of project lifecycle and design documentation requirements.
