Jobs in West dublin
Sort by: relevance | dateCommercial Compliance Officer
Role Responsibilities POLICY & COMPLIANCE • Develop and maintain procurement and contract management policies and procedures. • Monitor and report on compliance with Procurement Legislation, Policy Notes, and government guidance. • Ensure NI Water retains accreditation as a Centre of Procurement Expertise. • Provide commercial governance and compliance advice across all levels—from CEO to Level 7, ensuring discretion and sensitivity on complex issues that may influence strategic decisions. PERFORMANCE & REPORTING • Produce commercial performance monitoring reports for DfI Shareholder Unit and CPD. • Design, build, and maintain interactive Power BI dashboards to track commercial performance, risks, spend trends, and compliance metrics. • Use data visualisation and analytics to highlight trends, emerging risks, and opportunities for efficiency. • Prepare insightful reports and presentations for senior management and stakeholders on commercial performance and escalated issues to aid strategic decision making. • Automate routine reporting processes to improve consistency, accuracy, and efficiency. • Initiate and lead continuous improvement and efficiency in commercial processes and procedures. QUALITY & AUDIT MANAGEMENT • Manage the ISO 9001 Quality Management System. • Lead Commercial Team input into Regulatory and ISO 9001 audits. • Deliver internal audits and compliance checks on commercial activities, determining audit scope and schedule and managing closure of findings and actions. PURCHASE TO PAY OVERSIGHT • Oversee the Purchase to Pay process, ensuring full compliance with internal and external policies and delegations. • Provide expert guidance on P2P requirements to stakeholders across the organisation. • Deliver training to Commercial Team buyers on P2P systems, processes, and delegations. BUDGET AND PEOPLE MANAGEMENT RESPONSIBILITIES • Not Applicable. Please note that this is not an exhaustive list of duties and the post holder will be required to carry out other duties as required. Entry Requirements Candidates MUST be able to demonstrate that they meet the following requirements in their application and, where necessary, at interview: ESSENTIAL CRITERIA A recognised qualification in Procurement or Contract Management such as CIPS or IACCM AND a minimum of two years’ experience gained working in a Procurement or Contract Management environment OR (In the absence of a recognised qualification) At least 3 years’ experience gained working in a Commercial environment. Experience in managing or applying compliance within a regulated environment. Strong data analysis skills, with experience in interpreting commercial, financial, or operational data. Experience in managing ISO 9001 Quality Management Systems, or equivalent, including audit preparation and response. Experience in Power BI, including data modelling, data transformation, and dashboard creation or a commitment to learning. Proficiency in Microsoft PowerPoint including designing, developing and producing various progress reports. DESIRABLE CRITERIA In the event of a large number of applications, in the first instance, candidates may be short-listed on the following desirable criteria: Experience with Purchase to Pay systems and processes. Competencies The candidate should demonstrate the following competencies in the candidate response and interview process through examples and outcomes: PROBLEM SOLVING AND DECISION MAKING • Strong analytical skills with the ability to map and improve processes and interpret complex datasets. • Ability to apply data-driven insights to support efficiency and effectiveness improvements. • Ability to anticipate and resolve problems. • Strong analytical skills - ability to map, plan and develop processes; ability to analyse data and apply learning to drive efficiency and effectiveness improvements. PLANNING & ORGANISING • Ability to manage one’s own time to ensure all deadlines are met, especially progress reporting deadlines. • Attention to detail, achieving thoroughness and accuracy in tasks. • Strong planning and prioritisation skills. COMMUNICATION • Ability to communicate in a way that is clear, concise, relevant, easily understood, timely and considers the audience throughout the communication process. • Confident in advising and influencing across all levels – from CEO to operational staff. • Effective in delivering training and mentoring team members on systems and procedures. • Able to communicate complex insights clearly and persuasively. PEOPLE • Ability to build effective relationships at all levels both within and across other functions and directorates as well as with external stakeholders. How to Apply Appointment Process Pre-employment checks Successful candidates will be issued with a conditional offer of employment, subject to satisfactorily completing a number of pre-employment checks, these include: • Satisfactory Access NI Check • 2x satisfactory references • Satisfactory medical assessment • Proof of eligibility to work in the UK* • Proof of qualifications (if applicable) • Proof of driving licence (if applicable) • Proof of address (if applicable) In order to confirm your entitlement to work in the United Kingdom, you must provide original documentation (e.g. passport, driving licence, or alternative documents from List A or List B in the Schedule to the Immigration (Restrictions on Employment) Order 2007 (as amended) (“the Order”)). Alternatively, confirmation from the Home Office online Right to Work checking service will suffice. These documents will be checked in your presence, and copies will be made. If repeat checks are required, you must provide the necessary documents when requested or agree that we may verify your right to live and work in the UK with the Home Office at any time. Failure to satisfy any of the above may result in an offer of employment being withdrawn. Medical Clearance Process If applicable, candidates will be required to complete a pre-employment health questionnaire. You may also be required to attend a pre-employment medical appointment. Employment References You will be required to provide on your application form the names and addresses of two referees, one of whom should be your current (most recent if not currently working) employer. Security Clearance Process All new employees are required to have basic security clearance prior to commencing employment with NI Water. This requires candidates to provide details of any unspent convictions. The security clearance procedure for all new employees is managed by Access NI. For full details on the process and to complete the online application form please use the link given below: http://www.nidirect.gov.uk/accessni-applications What is on Offer Salary This Band 5 role offers a competitive remuneration package with a salary scale of £35,354 - £47,138 per annum (pay award pending). The starting salary will normally be at the first point of the scale. Salaries are reviewed annually effective 1st April. Location Westland, 40 Old Westland Road, Belfast, BT14 6TE. Benefits Not only will you be working for one of Northern Ireland’s top companies, you will also receive a number of company benefits to include: • Generous annual leave and public holidays • Flexible working and family friendly policies • Hybrid working (available after 3 months following onboarding and training) • Occupational sick pay • Employee assistance programmes • Cycle to work scheme • Volunteering support Pension As well as a competitive remuneration package, NI Water offers an excellent DB pension scheme with a current employer contribution of 26.2%. Annual Leave 25 days increasing to 30 days after 10 years’ service in addition to 12 public and privilege holidays. Health & Wellbeing Programmes NI Water offers a multi award winning Health and Wellbeing programme offering a range of benefits and initiatives to support physical, mental, financial and social health including: • Seasonal health campaigns • Wellbeing Roadshows twice a year across all hubs, including free vaccinations and health checks. • A range of social networks and support forums
Staff Psychologist
We wish to invite applications for the following post in: Psychology Department, West Limerick Children’s Services We are currently recruiting for the following position: STAFF GRADE PSYCHOLOGIST Permanent Full Time Contract We are currently recruiting a Staff Grade Psychologist Permanent Full Time contract to work in West Limerick Children’s Services based in Newcastle West. The person appointed to this post will work as part of an interdisciplinary team delivering a coordinated service to children and their families with additional needs and disability under the direction of CDNM. Candidates must satisfy Department of Health & Children and PSI guidelines for appointment · Candidates must have an honours degree in Psychology together with the appropriate postgraduate professional qualification recognised by the PSI. · Demonstrate competence in children’s disability care setting : · Applicants who qualified outside the Republic of Ireland must have their qualifications validated by PSI. Informal enquiries to Nicola McMahon Children’s Disability Network Manager (CDNM) nicola.mcmahon2@hse.ie Closing date for receipt of completed application forms is Sunday 19th April 2026 Short listing of applications may apply Canvassing will disqualify Panels may be formed as a result of the interview process. Candidates who are placed on a panel will be considered for subsequent vacancies, for a period of up to one year, for this grade. These vacancies could be for part time, relief hours, fixed term or temporary positions. The Brothers of Charity Services Ireland, Limerick Region, is an Equal Opportunities Employer.
Care Support Worker, Clondalkin
Job Opportunity Role: Care Support Worker Contract Type: Permanent Part-Time Contract Hours: 18.5 Hours Cheshire Service: Clondalkin Address: Clondalkin, Co. dublin We are seeking applications from energetic and enthusiastic individuals to join our team for the above position. Candidates must be highly motivated, creative, and experienced with a passion for engaging with the people we support daily. About Cheshire Ireland Cheshire Ireland provides quality services to adults with physical, sensory, and neurological disabilities at a medium and high level of need. More information on our organisation can be found at https://www.cheshire.ie/ What we do We provide individualised supports for people to meet their physical, psychological, and social care needs in an environment that encourages independence and promotes their rights and well-being. Our services provide a friendly, cooperative, and positive working environment within busy residential and community services. The right candidate will share our values and will be passionate about making a positive difference to the lives of the people we support. How we work Our services are based on clear principles of supporting people “one person at a time”. As a member of the team, you will be committed to high quality rights-based, person-centred service delivery, be willing to embrace change and help foster a culture of continuous improvement. What you will do You will support people with all aspects of their daily lives as per their individual needs and in accordance with their evolving personal plans to support them to live their best possible lives. You will be required to establish and maintain relationships with the people we support that are based on respect and equality and that promote their rights and independence. It is critical that when undertaking your work that you do so in a manner that is consistent with Cheshire Ireland’s values, operating ethos, and standards. Who we are looking for: Hold or be in the process of undertaking a minimum of QQI Level 5 in Healthcare Support or a minimum of QQI Level 6 Social Care or a Nursing qualification. Have experience in supporting people with disabilities. Candidates who have experience and no qualifications may be hired if they are willing to undertake and complete QQI Level 5 Healthcare Support within 18 months of the commencement of their role. The role requires availability to work all shifts across a 24-hour, seven-day-a-week roster. Desire for personal and professional development Strong interpersonal and communication skills, both verbal and written. Eligibility to work in Ireland is essential. Good Standard of verbal and written English. Computer literate (experience with online care management systems an advantage). Personal integrity and trustworthiness. Positive attitude. Willing to embrace change and is committed to fostering a culture of continuous improvement and learning throughout the service. Committed to the principles of rights-based, person-centred services. Why work for us Flexibility in working hours. €16.76 to €19.47 Depending on Experience. Premiums paid on unsocial hours. Career opportunities. Induction and ongoing training via Cheshire Academy. Free onsite Parking. Benefits Sick pay benefit. Company Pension Scheme. Maternity benefit. Bike/Cycle to work scheme Employee assistance programme. Death in Service benefit for pension members. Employee Referral Scheme QQI Training Program. Welcome packs. Employee discounts. Closing Date: 17th of April @5pm Cheshire Ireland is an equal opportunity employer. All successful candidates will be subject to vetting by the Garda National Vetting Bureau and must provide security clearance for each jurisdiction in which they have resided outside the Republic of Ireland or Northern Ireland for 6 months or more from the date of their 16thbirthday. www.cheshire.ie Company Reg No: 20165 Reg Charity No: CHY 5484 Charities Regulator No: 20008321
Care Support Worker Clondalkin
Job Opportunity Role: Care Support Worker Contract Type: Permanent Part-Time Contract Hours: 20 Hours Cheshire Service: Clondalkin Address: Clondalkin, Co.Dublin We are seeking applications from energetic and enthusiastic individuals to join our team for the above position. Candidates must be highly motivated, creative, and experienced with a passion for engaging with the people we support daily. About Cheshire Ireland Cheshire Ireland provides quality services to adults with physical, sensory, and neurological disabilities at a medium and high level of need. More information on our organisation can be found at https://www.cheshire.ie/ What we do We provide individualised supports for people to meet their physical, psychological, and social care needs in an environment that encourages independence and promotes their rights and well-being. Our services provide a friendly, cooperative, and positive working environment within busy residential and community services. The right candidate will share our values and will be passionate about making a positive difference to the lives of the people we support. How we work Our services are based on clear principles of supporting people “one person at a time”. As a member of the team, you will be committed to high quality rights-based, person-centred service delivery, be willing to embrace change and help foster a culture of continuous improvement. What you will do You will support people with all aspects of their daily lives as per their individual needs and in accordance with their evolving personal plans to support them to live their best possible lives. You will be required to establish and maintain relationships with the people we support that are based on respect and equality and that promote their rights and independence. It is critical that when undertaking your work that you do so in a manner that is consistent with Cheshire Ireland’s values, operating ethos, and standards. Who we are looking for: Hold or be in the process of undertaking a minimum of QQI Level 5 in Healthcare Support or a minimum of QQI Level 6 Social Care or a Nursing qualification. Have experience in supporting people with disabilities. Candidates who have experience and no qualifications may be hired if they are willing to undertake and complete QQI Level 5 Healthcare Support within 18 months of the commencement of their role. Hold or be working towards gaining a Full Manual Driving license and willingness to drive for work. The role requires availability to work all shifts across a 24-hour, seven-day-a-week roster. Desire for personal and professional development Strong interpersonal and communication skills, both verbal and written. Eligibility to work in Ireland is essential. Good Standard of verbal and written English. Computer literate (experience with online care management systems an advantage). Personal integrity and trustworthiness. Positive attitude. Willing to embrace change and is committed to fostering a culture of continuous improvement and learning throughout the service. Committed to the principles of rights-based, person-centred services. Why work for us Flexibility in working hours. €16.76 to €19.47 Depending on Experience. Premiums paid on unsocial hours. Career opportunities. Induction and ongoing training via Cheshire Academy. Free onsite Parking. Benefits Sick pay benefit. Company Pension Scheme. Maternity benefit. Bike/Cycle to work scheme Employee assistance programme. Death in Service benefit for pension members. Employee Referral Scheme QQI Training Program. Welcome packs. Employee discounts. Closing Date: 17th of April @5pm Cheshire Ireland is an equal opportunity employer. All successful candidates will be subject to vetting by the Garda National Vetting Bureau and must provide security clearance for each jurisdiction in which they have resided outside the Republic of Ireland or Northern Ireland for 6 months or more from the date of their 16thbirthday. www.cheshire.ie Company Reg No: 20165 Reg Charity No: CHY 5484 Charities Regulator No: 20008321
Senior Supervisor
Senior Supervisor – Day service Job reference - SS_TALL_0204 39 hours per week – Permanent Contract Qualifications required: Social Care/ Studies or Relevant 3rd Level Qualification at degree level i.e.; Social Work, Psychology is essential , (or relevant qualification received outside the state recognised by NARIC equivalent to Irish level 8). Skills/Abilities required of a Senior Supervisor
HR Systems & Relief Workforce Officer
SALARY SCALE: (Grade V) Point 1 €52,235 to Point 7 €62,485 per annum (as of 1st February 2026) HOLIDAYS: 30 days per annum LOCATION: The post holder will be based in the offices in Ballymun or Coolock Head Office. HEALTH: A candidate for, and any person holding the office, must be free from any health-related issue which would render him/her unsuitable to hold the office and be in a state of health that indicates a reasonable prospect of ability to attend regular and efficient service. CHARACTER: A candidate for, and any person holding the office, must be of good character. HOURS OF WORK: Office hours apply (9am to 5pm or 8am to 4pm). This will be agreed in consultation with you. There may be times when you will be required to work outside of normal office hours, subject to requirements. Start and end times will be confirmed with your line manager. WORKING WEEK: 35 hours per week ETHICAL CODE: The post holder is requested to respect the special charisma, ethos, and tradition of St. Michael’s House and to observe and comply with its general policies, procedures, and regulations. CONFIDENTIALITY: The post holder will have access to various types of records/information in the course of their work. Such records and information are strictly confidential and, unless acting on the instruction of an authorised person, on no account must information concerning staff, Service Users, or other service business be divulged or discussed except in the performance of normal duty. In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. JOB PURPOSE Reporting to the HR Systems & Relief Workforce Manager / Senior HR Business Partners / Director of HR, the post holder will have responsibility for the support of relief staff and HR software systems across St. Michael’s House. The post holder will work closely with PICs, Service Managers, and frontline staff to ensure the delivery of relief where required relative to grade, i.e. Direct Support Workers, Social Care Workers, and Staff Nurses. QUALIFICATIONS A third-level standard of education at HETAC Level 7 or above in a related field, i.e. Business, Management, or Social Care. Must be proficient in Microsoft Office, particularly Word and Excel. EXPERIENCE Minimum of three years’ experience in the last five years in a relevant role. Experience in managing and supporting HR systems and/or rostering frontline staff using HRIS. Duties and Responsibilities People & Stakeholder Engagement
Head Of Learning Technology
Head of Learning Technology City Education Group City Education Group (CEG) is a leader in delivering high-quality, innovative educational experiences, empowering students to achieve their academic and career aspirations. The Group comprises of two colleges across the educational spectrum, from second level through third level, professional and QQI courses, to CPD and English language teaching. With a legacy dating back to 1977 and decades of excellence behind us, we continue to expand and innovate, ensuring our programmes meet the evolving needs of learners in an ever-changing global landscape. In 2024, CEG announced the addition of PEN (Planet Education Networks) as a new shareholder, marking an important milestone in our continued growth & success. We are seeking a suitable candidate to join our team in the role of Head of Learning Technology. The Head of Learning Technology will support innovation and excellence in teaching across all schools/faculties within the group, strengthening our capabilities to develop and deliver teaching excellence and flexibility, supporting CEG’s commitment to a transformative student learning experience. Role Overview The Head of Learning Technology will be responsible for the ongoing optimisation of digital learning platforms and technologies, ensuring high-quality, engaging learning experiences across the Group. The role requires a proactive, solutions-focused professional with a strong understanding of learning technologies, instructional design principles, and data-informed improvement. The Head of Learning Technology will work closely with academic and operational stakeholders to enhance learning effectiveness, support innovation, and ensure learning systems align with organisational strategy and learner needs. Job Details: Job Type: Permanent, Full-time Location: Dublin, Ireland Salary: €75K Principal Duties • Promote evidence-based digital education practices with CEG faculty and staff and assist them to adopt and evaluate them in a collaborative and encouraging manner. • Manage and deliver the Success@City Interactive Learning Series, creating engaging digital learning experiences and improving learner outcomes. • Design, facilitate and evaluate professional development across the Group for staff around learning technologies, digital education and teaching, learning and assessment. • Provide front-line technical and pedagogical assistance to CEG faculty, staff and students around learning technologies and learning design methodologies such as ABC. • In liaison with faculty & staff team members, contribute to the identification, scoping, testing, deployment and evaluation of learning technologies, and in particular, new features and plugins for Moodle Workplace. • In liaison with faculty and staff, contribute to the continuous update of documentation, procedures, policy and strategy as it relates to learning technologies and digital education. • Assist in both the day-to-day service delivery of CEG’s learning technology and contribute to its medium/long-term strategic development. • Liaise, and deepen relationships, with key internal and external stakeholders. • Participate in relevant internal and external professional learning networks. • Assist with the operation of video recording facilities, including assisting staff to create, edit and publish educational video content. • Keep abreast of leading-edge developments in pedagogy, learning technology and digital education with a view to incorporating relevant findings into practice. • Participate in relevant CEG and/or external working groups and committees as the need arise. • Prepare and deliver, in an effective way, a range of presentations on the educational programmes offered by CEG. • Assist in the development of programme validation applications to QQI. • Teaching experience may lead to lecturing opportunities within the Group. The successful candidate will have key relationships with, but not limited to: Director of Quality for Teaching Learning & Assessment, Director of Quality for Academic Affairs, Deans of Schools, Programme Leads/Coordinators. Candidate Profile Qualifications & Experience: • A relevant undergraduate or postgraduate qualification; ideally in education/e-learning/digital learning with experience in a related field. • Excellent pedagogical and technological knowledge and skills, with the capacity to grow and develop further. • Successful track record of encouraging educators to incorporate learning technologies into their teaching/learning/assessment practice. • Successful track record of designing and facilitating professional development for educators, including providing workshops and creating support resources. • Efficient and agile problem-solver, with the proven ability to prioritise and systematically investigate and resolve learning technology issues. • Experience of supporting projects relating to learning technologies, digital education or teaching/learning/assessment more broadly • Successful track record of working closely with diverse stakeholders. • Ability to multitask, deliver on multiple commitments and prioritise tasks to achieve aims and meet deadlines. What We Offer: · Competitive salary package (commensurate with experience). · Comprehensive training and professional development opportunities. · A dynamic and supportive work environment in a growing education group. · Career advancement pathways within the expanding education sector. · A collaborative and forward-thinking leadership team dedicated to excellence and innovation.
DML Clinical Nurse Manager III, Mental Health
Please Note: Location of post · There are currently 2 permanent/ whole-time vacancy available in the Jonathan Swift Clinic, St. James’s Hospital, Dublin. (Post Ref: CNM224381) (Night Duty) · There are currently permanent whole-time and specified purpose posts available in CAMHS, Linn Dara · There are currently permanent whole-time vacancies in Kildare West Wicklow Mental Health Services. A panel may be formed as a result of this campaign for Dublin and Midlands from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal enquiries · Oliver Mernagh- Area Director of Nursing (Mental Health) oliver.mernagh@hse.ie 0879846060 · Joseph Donohoe, Director of Nursing, Tallaght Adult Mental Health Services, joseph.donohoe@hse.ie , 086-0232203 · Isobel Donnelly, Director of Nursing, Linn Dara, CAMHS. Isobel.donnelly@hse.ie , 0868151098 · Linda Hutton, Director of Nursing, Kildare West Wicklow Mental Health Services, linda.hutton@hse.ie 0872073428
Assistant Director Of Nursing
ASSISTANT DIRECTOR OF NURSING (Permanent, Full Time) Applications are invited for the above post from suitably qualified persons. Overview of the role The Assistant Director of Nursing will play an integral role as part of the senior nursing team within the Hospital. She/he will be responsible for maintaining optimum levels of care that ensure the health and safety of all patients. To provide professional / clinical leadership in the designated area(s) of responsibility. Rotation to night duty may be a requirement of this post. Qualifications and Knowledge/Experience/Skills The candidate must, on the latest date for receiving completed application forms for the office, possess: · Registered, or are eligible for registration, in the General Nurse Division, and other divisions as relevant to the specific service, of the Register of Nurses and Midwives, as appropriate, maintained by the Nursing & Midwifery Board of Ireland (NMBI) (Bord Altranais agus Cnáimhseachais na hÉireann). · Have 7 years of post-registration nursing experience and 3 years nursing management experience at a minimum of Clinical Nurse Manager 2 (CNM 2) in an acute or similar setting desirable. · A post graduate qualification at level 9, master’s degree or higher (Desirable). · Knowledge / experience of Quality Management and Nursing Development is essential. · Evidence of proven clinical and professional ability, leadership, communication, and organisational skills. · Information Technology skills including proficiency in Word, Excel, Power Point applications are essential. · Candidates must possess the requisite knowledge and ability (including a high standard of suitability) for the proper discharge of the duties of the office. This is a permanent full-time vacancy within the Nursing Department. Salary for this post is aligned with HSE ASSISTANT DIRECTOR OF NURSING (NON-BAND 1 HOSPITALS) PayScale. Applicants for the above post should submit their Curriculum Vitae and letter of application via Rezoomo no later than 12:00 pm Monday 20th April 2025. Shortlisting will be carried out on the basis of the information supplied in your CV. The criteria for shortlisting are based on the requirements of the post as outlined above. Failure to include information regarding these requirements may result in you not being called forward for the next stage of the selection process. We are an Equal Opportunities Employer and support a smoke-free workplace policy.
Receptionist
Particulars of Office 1. The Appointment The appointment is permanent, part time and pensionable. 2. Salary Remuneration is in accordance with the salary scale Grade IV Officer approved by the Department of Health current scale. 3. Superannuation The terms of the Voluntary Hospitals Superannuation Scheme and the Voluntary Hospitals Spouses and Children’s Scheme or the Single Public Service Pension Scheme will apply to the position. Superannuation contributions at the appropriate rate will be payable in accordance with the provisions of these schemes. 4. Duties The incumbent will perform such duties as are outlined in the attached Job Description. 5. Hours of Work The normal hours of work associated with the post are 18.45 hours per week. You will be required to work the agreed roster or on call arrangements advised to you by your line manager. Your contracted hours of work are liable to change between the hours of 8am and 8pm over a seven day basis. Flexibility on hours of attendance in response to service needs will be a requirement. 6. Probation The successful candidate will be appointed initially for a probationary period of 6 months. During the probationary period, progress or otherwise will be monitored and at the end of the period, the service will be: a) Certified as satisfactory and confirmed in writing b) In certain circumstances this period may be extended and in such case you will be advised in writing of this and the duration of the extension 7. Retirement No age restrictions shall apply to a candidate except where he or she is not classified as a new entrant within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act 2004. In this case the candidate must be under 70 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Continued employment is conditional upon capacity and conduct of the employee. 8. Annual Leave Annual leave and public holidays are granted in accordance with the provision of the Organisation of Working Time Act 1997. Your annual leave entitlement will be advised to you by the Human Resources Department in your contract of employment. Annual leave may be based on a number of factors such as grade, years of service and whole time equivalency. 9. Sick Leave Payment of salary during illness will be in accordance with arrangements as approved from time to time by the Department of Health. 10. Termination of Office The employment may be terminated at any time by two months notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973 to 1977. The Management’s right under this paragraph shall not be exercised except in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself or herself in relation to the post or is otherwise unfit to hold the appointment. 11. Garda Vetting Checks Arrangements have been introduced on a national level for the provision of Garda Vetting Checks in respect of candidates for employment in areas of the Health Service where it is envisaged that potential employees would have substantial access to children or vulnerable adults in the course of their duties. Garda vetting is done for the protection of these groups and the National Rehabilitation Hospital reserves the right to revet employees at any future point as deemed appropriate by Hospital Management. 12. Confidentiality In the course of your employment you may have access to or hear information concerning the medical or personal affairs of patients and or staff or other health services business. Such records and information are strictly confidential and unless acting on the instructions of an authorised officer, on no account must information concerning staff, patients or other health service business be divulged or discussed except in the performance of normal duty. Records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. 13. Hygiene During the course of employment staff are required to ensure that the hospital’s hygiene and infection control policies are adhered to at all times. All employees have responsibility to prevent transmission of infection by adhering to and implementing optimal hand hygiene and adhering to the Hospital’s hygiene processes. Hygiene is a fundamental component of the National Rehabilitation Hospital’s quality system to ensure the safety and well being of its patients and staff and plays a role in the prevention and control of healthcare associated infection. 14. Policies and Legislation All Hospital policies and procedures form an integral part of an employment contract and may be subject to update and revision from time to time in consultation with union representatives as appropriate. Employees are required to comply with all hospital policies and procedures such as Dignity at Work, Trust in Care, Computer Usage Policy and the Hospital’s ethical codes of practice. Employees are required to abide by the hospital’s code of behaviour and the code of practice as defined by their relevant professional body. 15. Disability Census As part of the National Rehabilitation Hospital’s commitment to supporting the employment of people with disabilities and to comply with the requirements of the Disability Act 2005, all staff are required to inform the Director of Human Resources Ms Olive Keenan of any personal disabilities. This information is only requested in the event that appropriate arrangements must be put in place during the course of one’s employment and will be stored in compliance with Data Protection Legislation. Professional Qualifications and Experience The candidate must on the latest date for receiving completed application forms for the office have: i) Obtained at least grade D or pass in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate Applied or ii) Passed an examination of at least equivalent standard or iii) Satisfactory relevant experience which encompasses demonstrable equivalent skills and may be treated as a substitute for a relevant qualification and iv) Candidates must possess the requisite knowledge and ability including a high standard of suitability and administrative ability for the proper discharge of the office v) QQI qualification in Office Administration or similar is essential vi) Relevant qualification and proficiency in Microsoft Office packages such as Outlook, Word and Excel is essential Skills and Experience Proven experience as a receptionist, switchboard or telephone operator or similar role is essential Reception or switchboard experience in a healthcare or clinical setting environment is a distinct advantage Experience working in a fast paced environment is essential Excellent interpersonal and communication skills including verbal and written communication skills Ability to work on own initiative and prioritise workload effectively Multitasking and time management skills with the ability to prioritise tasks Hands on experience with office equipment such as printers and scanners Ability to be resourceful and proactive when issues arise Ability to deal with potentially difficult and challenging situations Health Candidates or any person holding the office must be free from any medical condition which would render them unsuitable to hold the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. To satisfy the requirements as to health, it will be necessary for each successful candidate before appointment to undergo a medical examination by a qualified medical practitioner nominated by the Chief Executive or designated officer. Any irregularities reported as a result of this examination which render the incumbent unsuitable for the post must be remedied or addressed before appointment. Health Promotion: The Hospital is committed to promoting healthy lifestyles for both patients and staff. Staff are expected to participate in initiatives to support better health and well being in line with Hospital objectives. Character Candidates for and any person holding the office must be of good character. Job Description Overview of the Role The Telephonist or Receptionist will be responsible for all receptionist and administrative duties at the front desk Acts as a point of contact in the reception or front of house area and will meet and greet patients, families, staff, visitors and other members of the public in a friendly and courteous manner Handles enquiries and directs persons to the appropriate area Operates the telephone switchboard in accordance with hospital policy Answers phone calls, responds appropriately and routes calls correctly Uses TrakCare Health Information System as appropriate Coordinates bookings for taxis and other services Uses the intercom as required Contacts relevant clinical units when patients arrive Registers visitors and contractors Accountability Duties and Responsibilities General Accountability Ensure reception area is safe Maintain training requirements Ensure documentation standards are met Maintain filing systems both manual and electronic Communicate with patients and handle queries Maintain patient confidentiality Deal professionally with communications and visitors Liaise with departments and external agencies Forward queries to relevant staff promptly Act as a point of contact across departments Maintain security awareness including fire regulations Attend meetings as required Provide cover for leave when needed Work under policies and supervision of line manager Be flexible across reception areas Undertake additional duties as required Maintain patient privacy Demonstrate hospital values Provide administrative support Specific Accountability Respond promptly and courteously to calls and reception requests Telephone Duties Operate switchboard in accordance with policy Respond to fire alarms Manage paging requests and on call schedules Maintain pager batteries Handle internal and external enquiries professionally Liaise with departments and agencies Report telephone defects Take messages as required
