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Sort by: relevance | dateDocument Controller / Administrator
Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today. The Role: GMC are currently looking for an experienced Document Controller to join our team on an exciting new project in Mayo. Scope: We are seeking a highly organised and detail-oriented Document Controller to join our team. The ideal candidate will have strong experience in managing, organizing, and ensuring the accuracy and accessibility of documents related to the company as a whole, including contracts, technical specifications, drawings, procedures, policies, supporting documentation and correspondence. Key Responsibilities: · Develop and maintain a Document Control process to ensure alignment with ISO standards. · Assist with maintaining controlled documentation on site. · Track and manage versions of documents. · Ensure proper organisation and categorisation of documents. · Coordinate with project teams to ensure all documentation is accounted for and in the appropriate location. · Ensuring all documentation conforms to established standards and procedures. · Ensuring accessibility, traceability and accuracy of documents. · Ensure construction records are compiled and maintained in good time. · Collaborate with cross-functional teams to gather, review and update document in accordance with regulatory requirements and internal policies. · Conduct regular audits of documentation processes to ensure compliance and identify areas for improvement. · Provide training and support to staff on document control practices and systems. · Maintain a centralized document management system and facilitate the timely distribution of documents to relevant stakeholders. · Assist in preparing reports and documentation for management reviews, audits, and regulatory compliance. · Monitor changes in legislation and industry standards to ensure documentation remains current and compliant. Essential Criteria for the Role: · Proven experience of at least 1-2 years in document control. · Excellent organization skills and attention to detail. · Knowledge of ISO 9001:2015, ISO 45001:2018, ISO 14001:2018 · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio). · Strong communication skills, written and verbal. · Ability to work independently and manage multiple priorities effectively. Become a part of something bigger. At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals. GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise. In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop. Our Future. Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland’s leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values. One of our core values is to “Focus on the Future”. Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality. We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people’s quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland’s infrastructure of tomorrow, today.
Medical Administrator
Alliance Medical are currently recruiting a Medical Administrator to join our radiology team based in Wilton, Cork. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients. Contract: Full-time, Permanent Working hours: 37.5 hrs pw Shifts vary & can be between the hours of 7:30am -8:30pm Monday to Saturday. This role is ideal for someone who thrives in a fast-paced, detail-focused environment, has excellent communication skills, and is passionate about delivering outstanding care in a healthcare setting. Key Responsibilities:
Customer Service Specialist
About Avoca Avoca is one of Ireland’s most exciting retail and lifestyle brands, renowned for our heritage, food markets, fashion, cafés, and e-commerce store. We are committed to delivering exceptional experiences both online and in-store, and our Customer Service team plays a vital role in ensuring every interaction reflects the warmth, quality, and care of the Avoca brand. Role Purpose The Customer Service Specialist will be the first point of contact for Avoca customers across our digital and retail channels. They will manage enquiries, resolve complaints, and ensure that every customer feels valued. The role requires excellent communication skills, empathy, and the ability to triage a wide range of issues, from e-commerce orders to in-store feedback, and food quality & safety queries. Key Responsibilities Handle customer enquiries and complaints across email, phone, and live chat, ensuring timely and empathetic responses. Manage customer service tickets within Zendesk, including accurate tagging, categorisation, and escalation where required. Support both e-commerce customers (orders, delivery, returns, product information) and retail store customers (in-store experiences, product queries). Triage and route food quality and safety tickets to the appropriate subject matter experts (Food Safety, Operations, or Store GMs). Investigate and resolve customer complaints, balancing brand reputation with fair and compliant solutions. Monitor service-level agreements (SLAs), ensuring queries are resolved within agreed timeframes. Capture and share recurring customer feedback and insights with relevant teams (Buying, Marketing, Operations) to support continuous improvement. Assist with seasonal demand peaks (e.g. Christmas, Black Friday) to ensure service quality is maintained. Maintain accurate and up-to-date knowledge of Avoca’s products, services, and policies. Contribute to the development of customer service processes, macros, and knowledge base content. Skills & Experience Essential Minimum 2 years’ experience in a customer service or customer-facing role. Strong communication skills (written and verbal), with excellent attention to detail. Proven ability to handle complaints and challenging customer interactions with empathy and professionalism. Experience working across multiple channels (phone, email, live chat). Organised and able to prioritise tasks effectively in a fast-paced environment. Strong problem-solving skills with a customer-first mindset. Desirable Experience with Zendesk or similar customer service/ticketing platforms. Previous experience in e-commerce or retail environments. Familiarity with food quality and safety processes in a retail or hospitality setting. Ability to interpret customer insights and feedback to inform business improvements. Personal Attributes Warm, approachable, and customer-focused. Calm under pressure and resilient when handling escalations. Team player, comfortable collaborating with cross-functional colleagues. Curious and proactive in learning about Avoca’s products, services, and heritage. Why work with us? We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits: · Pension Scheme · Professional Development · Employee Assistance Programme · Employee Referral Bonus · Family Friendly Policies · Life Assurance Benefit · Cycle To Work Scheme · Health & Wellness Programmes · Staff Discount · Training on Zendesk, food safety ticket routing, and e-commerce systems · A collaborative and supportive team culture · Opportunity to be part of an iconic Irish brand with a rich heritage Avoca is an equal opportunities employer
Laboratory Sampler
Location: Navan, County Meath Full-time, Permanent An excellent opportunity has arisen within the company for a sample preparation position, Main Duties and Responsibilities:
Library Assistant
The Role Maynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued. We are seeking a committed, proactive candidate to work within our Teaching & Learning (T&L) team. The post-holder will report to the Senior Library Assistant, Teaching & Learning. This is a key role within our very busy Teaching & Learning team, which supports the teaching and research agenda of our student, academic and research community. The successful candidate will, after a period of initial training, have a varied role in the daily running of the Teaching & Learning service. This will include: providing support to our classes, workshops and events; carrying out a wide range of administrative tasks to ensure excellent output from the Teaching & Learning team and liaising with other library teams and university units to progress priority tasks. Principal Duties Administrative and other duties: These will include: • Working closely with the Senior Library Assistant, Teaching & Learning, to ensure an efficient, high-quality and responsive administrative service for the Teaching & Learning team. • Managing user queries, via our enquiry management platform, LibAnswers, and assigning queries as required. • Updating and co-ordinating all Teaching & Learning documentation, including workflow and order documentation. • Providing support to our classes and workshops, including room booking, staff communication and advertisement. • Delivering tours, talks and workshops, as required, as part of our engagement programme. • Co-ordinating the production of our print Welcome and LiST booklets, including liaison with our suppliers, to a strict deadline. • Collection and management of Teaching & Learning statistics, including class, workshop and engagement statistics. • Creating online resources for the Library’s YouTube channel and social media platforms. • Assisting in the development, updating and promotion of our online guides. • Back-up cover for library desk services as required and when available. • Participation in Teaching & Learning team and wider library projects, to enhance our service and outputs. • Any other duties assigned by the Librarian or their nominee. The ideal candidate will have: Essential • Excellent communication and interpersonal skills. • Excellent time keeping, reliability and a high level of motivation. • Proactive, enthusiastic and adaptable approach to a variety of tasks and projects. • Ability to work as part of a team, in a flexible and responsive way, demonstrating strong customer service skills. • Ability to work accurately under pressure and to deadlines. • Excellent IT skills, including demonstrable skills in using Office 365, web-based resources and databases. • Familiarity with social media and its role in user engagement. Desirable: • Previous experience of working in a library or customer facing environment. • Previous experience presenting / delivering content to users. The Library There are two main buildings - the John Paul II Library and the Russell Library, both of which hold significant book, archive and manuscript collections. The John Paul II Library holds over 400,000 print items. Access is also provided to over 500,000 electronic books and 70,000 electronic journals. The overall strategy for Maynooth University Library is articulated in the current Library Strategic Plan. The Library’s Strategic Plan 2024-2028 has set out an aspiring plan to guide the library’s work over the next four years as we endeavour to enhance our services, resources, and impact on the campus community. Further information about the Library can be found on the Library’s website, https://www.maynoothuniversity.ie/library and social media platforms. The University Maynooth University is a very distinctive university, a collegial institution focused on science and engineering, humanities, and social sciences, and equally committed to research, teaching and community engagement. Located in Ireland’s only university town, its distinctive features and character owe much to its unique history and heritage. It provides a high-quality educational experience to over 15,000 students on a campus with 18th century roots and 21st century dynamism. The strategic trajectory and accomplishments of Maynooth University, in the 25 years since its establishment as an autonomous public university, are exceptional, and a source of great pride to the university community, staff, students and alumni. Maynooth University in 2024 ranked in the top 90 global Times Higher Education (THE) Young University rankings, placing 86th in the world. Maynooth University’s growing global reputation is based on the originality, quality, importance and impact of its research and scholarship, commitment to teaching and learning, the quality of academic programmes, and its leadership in widening participation in higher education. The sources of success are the dedication of its staff and the energy and engagement of its students. Maynooth University is a place of lively contrasts – a modern institution, dynamic, rapidly-growing, research-led and engaged, yet grounded in historic academic strengths and scholarly traditions. With over 15,000 students Maynooth offers a range of programmes at undergraduate, postgraduate and doctoral level in the humanities, science and engineering and social sciences, including business, law and education. The University also offers a range of international programmes and partnerships. Maynooth’s unique collegial culture fosters an interdisciplinary approach to research, which its world-class academics bring to bear in tackling some of the most fundamental challenges facing society today. The University’s research institutes and centres consolidate and deliver this impact as vibrant communities of learning, discovery and creation. Research at Maynooth also is very much central to its teaching and the University prides itself on placing equal value on its research and teaching missions. Maynooth University’s Values Our values define who we are, what we believe in and how we act as a community. They underpin our future success and guide our expectations of ourselves and each other. Our values apply to everyone in the University community: • Integrity • Collegiality • Responsibility • Freedom of expression • Ambition Maynooth University Strategic Plan 2023 – 2028 The University’s Strategic Plan 2023 - 2028 builds on our rich academic history and strong foundations to set out an ambitious and forward-looking path for the future of our University. This roadmap underscores our commitment to adapt to a changing world while staying true to our values. Our vision is to be a university of excellence, opportunity and impact, having a significant stake in all three. Tenure This is a full-time permanent post. Salary Library Assistant (2025): €30,566 – €49,525 (16 points) Appointments will be made in accordance with public sector pay provisions. Hours of work A 35-hour working week is in operation in respect of full-time positions. This can be reviewed or adjusted from time to time through national agreements. Location The place of work is the campus of Maynooth University, Maynooth, Co. Kildare.
Open Research Librarian
Royal College of Surgeons Ireland (RCSI): RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for “Good Health and Well-being” in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular. At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health. Objective of this post: The Open Research Librarian manages, develops, and delivers services in support of Open Research, including the operation and development of the RCSI Repository, promotion and training on Open Access, advice and support for Open Access agreements, research impact and metrics, copyright and open publishing. 1. Open research • Lead the promotion and delivery of support for researchers on open access publishing and support the dissemination of RCSI research outputs through open research practices. • Collaborate with library colleagues to coordinate the development, promotion and delivery of the range of Library research support services • Build strong working relationships with the RCSI research community, Office of Research and Innovation, Insights and Planning Office, and other internal stakeholders as appropriate. • Represent the Library on relevant internal and external working groups and committees as required, taking an active role in national groups and initiatives on open research • Develop and maintain strong peer networks across higher education and other sectors to inform service development and enhance collaboration. Keep abreast of trends, developments and policies relating to open research both nationally and internationally 2. Repository and infrastructure • Manage the daily operation of the RCSI Repository, ensuring effective processes are in place and consistent standards are being followed. • Manage the repository workloads amongst the supporting staff, ensuring timely approval of new additions, monitoring of new publications, and follow up with authors where needed. • Take the lead in planning the ongoing development of the repository to ensure it continues to meet the needs of RCSI, working with the Library Digital Systems and Services Coordinator, IT, the service provider and further colleagues as needed • Stay up to date with functional aspects of the Research Information Management System (RIMS - currently provided by Symplectic Elements) and in particular its effects on and integration with the repository • Work with the repository provider (currently Figshare) and take part in the provider community • Play an active role in Open Repositories Ireland and any other relevant cooperative communities on repositories and their standards • Maintain operational and system documentation including the production of usage reports, relevant policies and procedures, and ensure the ongoing application of appropriate metadata standards • Work with appropriate partners to ensure the ongoing effective integration of the repository and its metadata into national and international gateways 3. OA Agreements and copyright • Provide expert guidance, consultation and support to researchers on scholarly communications issues including authors’ rights and licencing, funder open access dissemination requirements, open access publishing options and open research principles and practices • Promote the Library’s open access publishing agreements, managing the approvals process and providing advice to authors • Provide copyright advice to library users and update and maintain guidance on copyright for researchers, educators and students 4. Research Visibility and Impact • Support and provide training to researchers on the use of bibliometric tools to evaluate impact, including helping to provide or verify individual metrics for promotions, grant applications, etc. • Offer assistance and advice to researchers on maintaining a researcher profile on RIMS and other external services • Promote and monitor the adoption and use of ORCiD, highlighting its benefits to researchers • Work closely with key university stakeholders, provide expert advice and assistance on the appropriate and responsible use of citation-based metrics and other relevant research impact measures and tools • Actively engage with the university’s Insights & Planning Office, coordinating support and training for researchers and departments on research metrics, and helping ensure their accurate and responsible use. 5. Line Management and supervision • Provide direction and supervision to paraprofessional staff supporting Research Support including but not limited to, proactive delegation of tasks, supervision and review of work processes and workflows; staff training; professional development planning, aligning team activities with operational and strategic goals. 6. Training • Develop and implement appropriate outreach and training aimed at research staff and postgraduate students relating to all aspects of open access publishing, the evolving scholarly communications landscape and, in cooperation with the Research Data Coordinator, on open research practices and approaches • Develop, maintain and update appropriate online guidance through LibGuides and other means, and promote and educate RCSI users on all aspects of Open Research and related areas. 7. Other • Providing usage statistics and management information as required • Evaluating programmes and services • Making a positive contribution to all aspects of the library service • Performing other duties as may be assigned • Complying with statutory legislation and rules and requirements in furtherance of your own and general staff welfare and safety. • Undergoing programmes of training and development relevant to the role and as may be required from time to time. • Representing the best interests of RCSI at all times. Knowledge & Experience QUALIFICATIONS We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Click here to read our Recruitment and Selection Policy for Researcher. Informal Enquiries: Informal enquiries are invited in the first instance through Rebecca O’Brien, Human Resources Department (email: rebeccaobrien@rcsi.ie). All applications for this post must be made through the career's webpage www.rcsi.com/careers. Rebecca can arrange for relevant queries on the academic aspects of the role to be addressed by the hiring manager. Please note we do not accept CVs directly. Garda vetting and occupational health review may be required for this role, depending on the nature of the duties and responsibilities. Further information will be provided during the recruitment process. Employee Benefits At RCSI, we help care for our people so they can focus on our mission to Educate, nurture and discover for the benefit of human health. RCSI truly goes above and beyond to support its employees, ensuring they have everything they need to thrive both personally and professionally. Here's a glimpse of the fantastic benefits available: Health and Wellbeing: • Our Inspire Programme promotes the importance of taking care of both our general health and mental health. Inspire manages the Employee Assistance Programme (EAP) offered through SpectrumLife. Past events held by Inspire have included, workshops on mindfulness practices, yoga, nutritional advice, financial advice on mortgages, pensions & health insurance from leading experts, fitness challenges, baking competitions, weight loss programmes, annual flu vaccination campaign and many more. • You can also enjoy access to an onsite gym for just €10 per month. Work –Life Balance: • Maintaining a healthy work-life balance is crucial for fostering employee well-being, productivity, and overall satisfaction. At RCSI, we offer flexible working arrangements, study leave, and career breaks. In addition to 20 days of annual leave, employees receive an extra 6.5 days of university privilege days, which occur annually around the Christmas and Easter breaks. Family Benefits: • RCSI offers enhanced family leave to our working parents with fully paid Maternity, Adoptive, Paternity and Surrogacy Leave. We also offer the first two weeks of Parents leave fully paid for, as well as the option to take Parental Leave until your child is 18 years old. We provide access to Platform 55, a new Parents Platform to support staff before, during, and after becoming a parent. We also offer flexible working, discounted Giraffe crèche services of up to 20% and a Parents and Carers’ Network. Financial Security: • Benefit from automatic enrolment in a pension scheme with Willis Towers Watson with the employer contributions increasing with your length of service, Death in Service of up to 4 times your salary, long-term illness and disability income replacement, and free advice on health, motor, and home insurance. Discounted Services: • Avail of discounted GP services, Taxsaver commuter tickets, the BiketoWork scheme, free eye tests at the National Optometry Centre, and discounted parking at St. Stephen's Green/RCSI car park. Recognition: • At RCSI, we value and recognise the contributions of our staff through various awards and events, such as Long Service recognition, the Vice Chancellor Staff Awards, and through Research Day. Professional Growth: • RCSI’s Staff Learning and Development is committed to providing colleagues with opportunities and support to help them reach their full potential and thrive at work. Offerings include a comprehensive programme of staff training, management and leadership development, mentoring, coaching and funding support for further study. Staff Networks: • Additionally, we support a range of staff networks, including the Women’s Network, Postdoctoral Staff Network, Parents & Carers’ Network, Project Manager’s Network, LGBTI+ Network, Age Friendly Network etc. These networks help RCSI to foster a sense of community and inclusivity. Sports and Social Club: • Engage in a variety of activities such as Yoga, Pilates and a variety of different Fitness classes. Enjoy social evenings, Book Clubs, Summer BBQs and one-off events like the Taste of Dublin, Bloom, Dublin Horse Show and Dublin Zoo. We also have a variety of discount tickets for shows and events through the year. Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement of this role, Proof of eligibility documentation will be required at a later date. Under limited and specific circumstances (research/ specialist roles) RCSI may be in a position to seek a hosting agreement and/or work permits. Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative
HR Administrator
PORTWEST , a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position HR Administrator based in Westport, Co. Mayo on a full-time permanent basis, reporting to the People Operations Manager. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand. JOB SUMMARY: As the HR Administrator, you will support the daily operations of the Global HR team who support our HQ in Westport, our Global Warehouses & Offices, and our Global Sales Team. KEY RESPONSIBILITIES:
General Operative
NOTE: Candidates need to have a VALID WORK PERMIT for Ireland. We are NOT in a position to offer visa Sponsorship at this time. Salary is dependent on experience. As an assembly technician, you will play a key role in producing a finished trailer to the highest level of quality in Robinson's manufacturing facility. This role will include working with various materials and tasks including plumbing with nylon hose, wiring and fitting pre-made looms and assembling pre-manufactured parts. Responsibilities: Full training will be provided. Overtime is optional once fully trained. If you have an interest in cars, machinery or hydraulics then this role will be for you.
Retail Assistant
Overview You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us! Opening Hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (10am to 6pm) Key responsibilities WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?
Support Manager
Overview of Role The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as Carer of the Year (COTY), National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate the Support Manager will support the family carer using the Carers Outcome Star which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, signposting to relevant community services. The role includes organisation of local assemblies, community fora and fundraising and where applicable, the management of a local centre. The SM will be based in one of three - geographical networks aligned with the new Integrated Health Authorities (IHA). Each Support Manager will be expected to work within their designated IHA and within and across networks depending on both demand for support and activities assigned. All SM’s will report to their network Senior Manager Community Supports and will engage in reflective practice, supervision and will be an active member of their assigned network. Main Responsibilities The Support Manager will have responsibility for the following: Deliver a community-based Family Carer Supports framework • Provide the following (in-person, online or by phone as appropriate) as appropriate within the agreed Family Carer Support Framework: o Information, advice and emotional support to family carers. o Facilitation and delivery of education/training as identified based on carer’s / Family Carers Irelands (FCI’s) needs. o Run regular carers clinics and information sessions to provide information, guidance and support to family carers. o Provide opportunities for family carers to connect with peers through support groups, social events and wellbeing activities. o Support family carers to complete applications relevant to schemes and entitlements. o Advocate on behalf of individual family carers. o Support family carers to complete an emergency plan as part of a sustainable caring routine. • Where applicable, in collaboration with the Home Support Services team, manage respite including budget oversight, waitlists, referrals, tracking hours and reporting to the HSE. • Make referrals for Emergency respite in accordance with policies and procedures. • Maximise every opportunity to convert a contact to a carer and a carer to a member. • Ensure welcome calls for new members are conducted in a timely manner. • Promote all activities and events for family carers on the national activities and events calendar, local social media and in the media. Supporting individual family carers • Use the Carers Outcome Star™ to conduct wellbeing reviews with family carers in need of support to identify SMART actions to promote the development of a sustainable caring routine and enhance their wellbeing in areas of identified need. • Understand family carer challenges, identify strategies to support them and have knowledge of programmes and services to refer people for specialist advice and information. • Support family carers in line with the Carer Supports Framework. This includes having comprehensive current knowledge about rights and entitlements, respite services, community services, generic care skills and other community supports relevant to family carers and how to access them. • Support the development of Young Carers and Caring Families in FCI. • Assist family carers to access appropriate supports including those provided by external agencies, and those provided by Family Carers Ireland, e.g. education programmes, support groups, respite and/or counselling service. Community Development • Act as Secretary for the Local Assembly including organising meetings, logistics, recording minutes, and ensuring delegate representatives are recruited and supported to attend Local Assemblies, National Council meetings and EGM/AGMs. • Develop and use knowledge of services and supports offered informally and formally both internally and within the community to support family carers. • Enhance community engagement through the provision of presentations and communications to the local community about the work of FCI, the needs of family carers, ways to engage with FCI (fundraising / volunteering / working with us/partnerships) and the supports and services we offer. • Network with local politicians, counsellors, relevant agencies, stakeholders and community groups to advance the mission of FCI. Reporting • Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM and Carers Star databases. • Adhere to all internal procedures in spending and controlling the Organisation’s funds. • Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. • Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising • Engage with the local community and funders to achieve agreed annual fundraising target. • Collaborate with senior management and colleagues across the organisation to develop and implement local, regional and national events. Centre Management • Where applicable, manage the day-to-day operations of the assigned carer support resource centre/s in line with organisational policies and procedures, and safety statements. • Complete centre health and safety audit/risk assessment documents annually. • Ensure health and safety documents are up to date and publicised as required. • Recruit, train and supervise administrative support staff, CE participants and volunteers. Teamwork • In line with the Organisation’s Line Management Support & Supervision policy, the Support Manager is responsible for mentoring and developing the skills of their direct reports. This includes management of time and attendance for designated staff, recruitment, induction, training, supervision and performance reviews. • Operate in good faith, honesty, respect, trust and kindness. • Contribute to the development and functioning of the organisation by working collaboratively with colleagues as required. • Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management • Actively participate in training, supervision and performance review as required. • Carry out your position and responsibilities in line with our organisation’s values, policies, procedures and processes, working in a professional and efficient manner. • Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. • Use effective time management to achieve the key performance indicators (KPIs) of the role. • Practice self-care and open communication to manage emotional family carer conversations. Policies & Procedures • Adhere to the Organisation’s policies and procedures and agreed quality systems. • Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties • Undertake other duties as may be required and assigned by the Organisation from time to time. Qualifications, Skills & Experience The following qualifications, skills and experience are required for this role: • QQI Level 7 qualification or higher is desirable in Social Care / Community Development/ Psychology/Train the Trainer/Guidance / Counselling / Education. • Previous experience providing support to families in a community-based setting. • Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. • Ability to prioritise tasks and work within a dynamic environment. • Excellent IT skills- mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems etc. • Experience and confidence using virtual technologies such as 3CX, Zoom, Teams and videoconferencing platforms. • Proven networking skills. • Strong people management skills. • Strong facilitation and presentation skills. • Experience engaging in fundraising. • Demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress. • Effective time management. • Ability to work both autonomously and collaboratively within a team. • Flexibility in attitude and approach to the job. • Reflective approach to their work. • A strong work ethic. • Willingness to work outside normal working hours when required. • Full driving licence, with access to car. The following is also desirable: • Experience working with and responding to carers individual needs which may include advocacy. • Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. • At least two years’ experience of working with family carers and / or working within an information provision service. • Understanding of community development/public health approach. • Experience delivering education / training. • Knowledge of challenges facing family carers. • Knowledge of services and supports offered formally and informally within the community services sector. • Experience using the Outcome Star or other assessment methodologies.
