Customer Service jobs in Ireland
Sort by: relevance | dateSupport Worker
We are hiring a Support Worker in Scariff, Co. Clare! Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Role: Support Worker Contract: Permanent Part-Time 60/78 (30 hours per week) Permanent Part-Time 54/78 (27 hours per week) Permanent Part-Time 30/78 (15hours per week) Temporary Part-Time 0/78 Location: Scariff, Co. Clare The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. Some of our benefits: · Competitive Rates of Pay (€33,699- €46,984 pro-rata - HSE Pay Scales) · 22 days Annual Leave · Defined Benefit Pension Plan · Full Training provided · Career Progression · Sick Pay Benefits · Employee Assistance Programs Closing Date for Applications: 17th July 2025 The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Service Desk Officer
Purpose of the Role The primary function of the Service Desk Officer (Grade V) is to deliver effective, high-quality IT support by managing escalated Level 1, Level 2, and On-Site tickets while providing advanced technical assistance across key systems including Office 365, Active Directory, Azure, Intune, and ServiceNow. This role serves as a key technical resource within the Service Desk team, supporting the resolution of complex issues that require in-depth troubleshooting, technical insight, and collaboration with other ICT teams to ensure continuity of services. The Service Desk Officer will provide on-site technical support on a rotational basis, transitioning from L1/L2 duties to the on-site team to gain practical hospital experience, build relationships with clinical and administrative teams, and ensure issues requiring physical presence are resolved efficiently while maintaining a strong understanding of hospital operational needs. The Service Desk Officer will act as a mentor to junior staff, providing guidance, training, and feedback to build team capability and ensure consistent adherence to best practices. The role involves contributing actively to knowledge sharing by developing and maintaining technical documentation, knowledge base articles, and user guides to improve first-time resolution rates and empower end-users. In addition, the Service Desk Officer will drive and support continuous improvement initiatives within the Service Desk by identifying recurring issues, analysing trends, and recommending process enhancements that improve efficiency, service quality, and user satisfaction. The officer will collaborate closely with application, infrastructure, and project teams to support the delivery of new technologies and ensure a seamless transition of new services into operational support. A strong customer focus, proactive problem-solving, and the ability to manage competing priorities in a fast-paced healthcare environment are essential to this role, ensuring the delivery of timely, accurate, and user-friendly support that aligns with service level agreements and organisational objectives. Essential Criteria: • Education: Bachelor’s degree in computer science, Information Technology, or a related field preferred. Relevant certifications such as ITIL, Microsoft, or CompTIA are considered an asset. • Experience: Minimum of 3 years in a Service Desk or IT Infrastructure role, ideally within an enterprise or healthcare environment. • Technical Skills: Strong working knowledge of Windows operating systems, Office 365, networking concepts, and commonly used enterprise applications. Hands-on experience with service management platforms and remote support tools, particularly the ServiceNow ticketing system. • Communication and Soft Skills: Excellent problem-solving abilities with strong verbal and written communication skills. Demonstrated interpersonal skills and a customer-first approach to support, capable of working effectively with a wide range of users. • Organisational and Personal Effectiveness: Proven ability to manage multiple tasks in a high-pressure environment while maintaining attention to detail. Capable of prioritising work and delivering results within defined service levels. Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is 27th July by 23:45. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Niall Bodie on niall.bodie@childrenshealthireland.ie or Steven.OShaughnessy@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Taurai Machuwe at recruitment@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2025.
Community Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT PART-TIME 4 x PERMANENT PART-TIME COMMUNITY SUPPORT WORKERS TURAS FAMILY AND COMMUNITY SERVICES JOB REF: 82122 A panel may be formed as a result of this process from which subsequent Temporary and Permanent Community Support Worker appointments may be made over the next 6 months. Location: TURAS Family & Community Services is a community-based service based in Galway City, with a satellite service in the Ballinasloe and Tuam area. The service provides supports to children whom have varying abilities. We are primarily a community based service and are looking to gradually expand the geographical areas, in where we operate satellite services from. The posts will be located in Galway City and surrounding areas. The Role: The Community Support Workers role is exciting and innovative. This support is an alternative form of respite for families. As a Community Support Worker, you will be assigned a caseload where you will be providing support to a number of children and their families. In this role, you will be required to work as part of a team, as well as on your own initiative, and become an advocate for each child and family you are supporting. The role will involve supporting children that use our services, to actively participate in their communities where possible, promote community integration, social inclusion and life skills development. In this role, there may be identified goals to focus your supports on, which will work towards the model of community and social inclusivity. There may also be identified goals around supporting the child to participate in leisure and recreational activities, or assisting them in socialising in group situations with their peers. The Community Support Worker role within Turas Family and Community services, can take the form of after school supports, school holiday supports and Saturday clubs. There may be duties around providing personal care and following behaviour support plans. As part of the role you will be liaising with members of the Children’s Disability Network Teams and adhering to Brothers of Charity Services Ireland-West region policies and procedures in how the service operates. All employees will be required to support individuals to lead a full and valued life, and have the needs of each child and family, at the forefront of how the service operates. Qualifications/Experience/Skills: Essential: Working Hours: All posts are 50 hours a fortnight based on a 14 day duty roster to include working days, evenings, weekends and public holidays. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual Annual Leave: 22 days pro-rata per annum. Remuneration: Department of Health Care Assistant salary scale (01/03/2025) - €33,699 x 11 increments - €46,190 (Max) pro- rata per annum. Long Service Increment (LSI) €46,984 pro-rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for unsociable hours, weekends, public holidays and night duty when worked. Informal enquiries to Sarah McDonagh, Family Support Coordinator on: 0871228981 Closing date for receipt of applications/CV’s online is: 18th July 2025 at 5pm Interviews for this post will take place on TBC The Brothers of Charity Services Ireland is an equal opportunities employer. Full Job Description attached
Team Leader
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION 1 X PERMANENT PART-TIME TEAM LEADER (CNM1/Social Care Leader) CURLEW SERVICES (Boyle, Ballaghaderreen, Frenchpark areas) Job Ref: 81996 The Role: The role of the Team Leader post is pivotal in supporting the coordination and management of a residential service in the Curlew Area. The successful candidate will initially be assigned to working in one particular area of the service however the work location may change depending on service needs. The main responsibilities are to support resource-management and staffing - including rosters, staff development, facilitating communication and professional leadership in order to ensure a good quality of life for the people attending the Service. Qualifications/Experience: Working Hours: Contracted hours are 35 hours per week and will be based on a 7-day duty roster. Supernumerary hours are included to support the governance and management of the Service. In addition a sleep-in and/or night duty commitment may be a requirement of the post for which the appropriate allowance will be paid. Annual Leave: Leave will be granted according to the agreed leave assigned to the grade of the successful candidates i.e. Social Care Leader or CNM1. Annual leave must be planned in advance with the Area Manager / Service Coordinator to ensure appropriate and adequate cover is provided for the service. Remuneration: Based on the salary scale attached to the grade of the successful candidates i.e. Social Care Leader or CNM1. Tenure: Permanent, part-time and pensionable. Full Job Description attached Informal enquiries to Tommie Scanlon, Area Manager 087 1697954 Closing date for receipt of completed application form /CV’s on-line is 5pm, 17th July 2025 Interview date is scheduled for 6th/7th August. The Brothers of Charity Services Ireland is an equal opportunities employer
Adult Services Support Worker
Would you like to work for a great employer? Enable Ireland is an organisation that makes a real difference to the lives of children and adults with disabilities in Ireland, and is named as one of Ireland's Irish Independent 150 Best Employers 2024. Enable Ireland, as an equal opportunities employer, proudly maintains a Silver Award in Diversity from the Irish Centre for Diversity. We vigorously advocate for fairness, respect, equality, diversity, inclusion, and engagement, and are dedicated to ongoing enhancement in these areas. We are currently seeking highly-motivated Adult Services Support Workers to join our team in Meath Adult Services based in Bailis. Contract Type: Permanent Part-time Contract Hours: 30 hours per week(Negotiable) Shift work including sleepovers and weekends Salary Scale: The current salary scale for this post is €32,639 to €39,499 pro rata per annum based on 39 hour week. Basic hourly rate ranges from €16.09 p/h to €19.48 p/hr ( Entry point on scale dependent upon experience). Premium payments may apply for relevant shifts. Salary scales are subject to LSI’s (Long Service Increments) This pay scale is subject to increases in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations Annual Leave Entitlement: 30 days pro rata per annum and proportionately less for less than 12 months service Overview of the Post: Enable Ireland North East provides supported living to individuals with a primary physical disability. The service is based on partnership, dignity and respect. The Adult Support Worker will be responsible for assisting service users to maintain their independence by supporting and caring for them to allow them to live the life they choose in their local community. The role of Support Worker is to facilitate the person with a disability in all aspects of daily living including assistance with personal and domestic care needs, mobility, accessing services in their community, and support with therapy and other programmes. The role of the Support Worker is tailored to the requirements of the individual service user and as such will vary from person to person. Overview of Duties & Responsibilities: Please see Job Description for full list The successful candidate will have Essential Criteria: · Evidence of having completed a relevant Health Skills QQI Level 5 qualification or other relevant Health/Social Care qualification. OR 1) Any virtual service provider we use to host the interview; and 2) the interview panel (if applicable). Your information will be stored for this purpose in line with our retention policy
Porter, Mental Health Services
The provision of high quality porter service to all patients and service users in line with hospital service needs, national standards, national and local policies, procedures and guidelines and cleaning standards. Support the provision of a high quality, safe and professional customer focused service. Please ensure you download, save and read the Job Specification, Applicant Information Document & Application Form. All of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification associated with post before completing your application form. Please allow sufficient time to submit your application form before the deadline. For any technical issues with uploading the application form please contact Campaign Lead, Eleanor.Crowley@hse.ie
Receptionist
About the Role Title: Receptionist Reporting To: Reception Manager Salary Scale: Department of Health & Children consolidated pay scales (01/03/2025) apply per annum pro rata: Clerical Officer Grade (0609) | €30,810 – €44,067 | This position is funded by the HSE. The successful candidate’s salary will be calculated strictly on the number of years of relevant/comparable experience, i.e. each year of relevant/comparable experience will decide the point at which your salary will be between the 1st and last point of the pay scale above. For any salary queries, please contact the HR department at 01-491 2594. Pension Scheme: For HSE-funded contracts, there is mandatory enrolment in the appropriate Public Sector pension scheme. Holidays: 25–27 days per annum pro rata, calculated strictly on the number of years of relevant/comparable experience. Health: A candidate for and any person holding the post must be fully competent and capable of undertaking the duties attached to the post and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirements as to health, the successful candidate, before being appointed, shall undergo a pre-employment medical. As an exceptional measure during the current pandemic, the position on offer is considered to be a Category A Frontline Worker role which will be subject to a risk assessment and a requirement to be able to demonstrate vaccination for COVID-19. Character: A candidate for and any person holding the office must be of good character. Hours of Work: 8 hours per week plus relief hours when required. The reception desk is serviced from 8:00 a.m. until 8:00 p.m., Monday to Sunday. Details of starting and finishing times, which may vary in accordance with Hospice needs, will be notified to you by your Head of Department/Deputy. There will be times when you will be required to work outside of the normal office hours. Working Week: Will be determined by the needs of the department. Location: This position is based in Harold’s Cross; however, Our Lady’s Hospice & Care Services (OLH&CS) currently operates across three sites: Harold’s Cross, Blackrock, and Wicklow. In the interest of patient care and changing needs, candidates are required to be completely flexible and are obliged to carry out duties in any department or location of the Hospice or associated locations when required to do so by the Chief Executive Officer. Ethical Code: The post holder is requested to respect the special charism, ethos, and tradition of OLH&CS and to observe and comply with its general policies, procedures, and regulations. Confidentiality: You will have access to various types of records/information in the course of your work. Such records and information are strictly confidential, and unless acting on the instruction of an authorised person, on no account must information concerning staff, patients, or other hospital business be divulged or discussed except in the performance of normal duty. In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Garda Vetting: Legislation has been introduced for the provision of Garda Vetting in respect of candidates for employment in areas of the Health Services where it is envisaged that potential employees would have substantial access to children or vulnerable adults. The successful candidate will be required to satisfactorily complete the Garda Vetting process prior to an appointment being made. Job Purpose The successful candidate will be a key point of contact for patients, staff, and visitors and will be responsible for all front desk functions including telephony and day-to-day reception duties. The reception desk is serviced from 8:00 a.m. to 8:00 p.m., Monday to Sunday. The appointed person will be working in a fast-paced environment with an emphasis on interpersonal/communication skills and multi-tasking. Main Duties and Responsibilities Telephone and Communication Duties
Support Worker
Support Worker (Care Assistant), Cahir, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Type: Permanent, Full Time (78 hours per fortnight) Location: Nine Elms Adult Residential, Cahir, Co. Tipperary Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. • Competitive Rates of Pay (€33,699 - €46,984 pro-rata) • 22 days Annual Leave • Defined Benefit Pension Plan • Flexible Working Hours • Full Training provided • Career Progression • Sick Pay Benefits • Employee Assistance Programs Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 17th July 2025. The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Customer Service Agent
About The Flex The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core. Position Overview We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service. Key Responsibilities
Groom Army Equitation School (General Service)
The Defence Forces are now accepting applications from individuals interested in a unique and rewarding career as a Groom in the Army Equitation School. Successful applicants will complete military and specialist training, equipping them with the knowledge and skills required to serve as a Groom in this prestigious unit. The role involves the care, management and conditioning of horses used in national and international competition by Army riders. Applicants must be at least 18 years old and under the age of 39 years of age on the closing date for applications. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
