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Lead Customer Experience Agent, Policy

SlackWork from home

Lead Customer Experience Agent, Policy At Slack, we consider Customer Experience essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Our Customer Experience team's top priority is to make our customers successful and ensure that their experience using Slack is a pleasant and productive one. Building trust with our customers is critical to Slack’s success. The Customer Experience team is looking for an experienced Policy Lead who is passionate about user privacy and maintaining customer confidence through providing excellent service. This is a demanding role that requires exceptional communication and writing skills, as well as an in-depth understanding of tech privacy and security issues. New questions and scenarios arise every day, and we need an agile problem solver to evaluate and respond to complex customer inquiries with both precision and care. In this role, you will also be responsible for identifying trends and creating scalable processes to effectively address issue areas requiring broader policy attention. To succeed in this role, you will be comfortable in a customer-oriented environment that supports both internal teams and customer representatives. Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.  What you will be doing Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.

19 days agoFull-time

Post-Doctoral Research Level 1 Or 2

UCDDublin

UCD Post-doctoral Research Level 1 or 2, UCD School of Electrical and Electronic Engineering, Temporary (Until the End of April 2022) Applications are invited for a temporary post of a UCD Post-doctoral Research Fellow Level 1 or 2 within UCD School of Electrical and Electronic Engineering. We are seeking a postdoctoral researcher to work within the area of Software Architecture, Data Analytics and Energy Modelling Data Integration. Energy Systems Integration is an approach to looking at the overall energy system and investigating ways in which different energy carriers such as electricity, gas, and other fuels interact with each other and with sectors such as transportation, manufacturing, and water processing. An overarching goal is to identify ways in which interactions between different energy systems can be used to efficiently achieve policy goals such as emissions reductions. UCD are currently leading and participating in several initiatives in this area of Energy System Integration and Data Analytics. For this position, we are seeking a candidate to support our participation in two projects: The Horizon 2020 funded research project SPINE which is a collaborative project between UCD, VTT (Finland), KTH (Sweden), KU Leuven (Belgium) and Energy Reform (Ireland). The main objective of the Spine project is to develop and validate an end-to-end energy data workflow engine that will enable open, practical, flexible, and realistic planning of future European energy grids. The ERA-NET EV-Chip project will assess the impact of electric vehicles charging points at the distribution level and the validation of a real-time predictive algorithm for the bi-directional charging and power management of charging stations. To support UCDs role in this project, we are seeking a postdoctoral researcher with expertise in the collection, manipulation and analysis of data, and the implementation of different distributed software architectures. It would be desirable to have experience in a) data pipeline, distributed workflow management and b) sourcing, pre-processing, and carrying out quality control procedures on input data for energy modelling. An appreciation of optimisation and numerical techniques is most desirable. Other responsibilities will include working in a multidisciplinary team and with our project partners to deliver on the overarching scientific goals of the SPINE and EV-CHIP projects. PD1 Salary range: €37,874 - €43,782 per annum PD2 Salary range: €45,041 - €49,049 per annum Appointment on the above range will be dependent on qualifications and experience Closing date: 17:00hrs (local Irish time) on 30th September 2020. Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time of 17:00hrs (Local Irish Time) on the specified closing date will be cancelled automatically by the system. UCD are unable to accept late applications. UCD do not require assistance from Recruitment Agencies. Any CV's submitted by Recruitment Agencies will be returned.

21 days agoTemporary

Senior Operations Lead

UCDDublin

Senior Operations Lead - Administration Team, HR Services Unit, Temporary – Specified Purpose Contract to cover Maternity Leave (Estimated duration 12 months) Applications are invited for a temporary specified purpose post of a Senior Operations Lead - Administration Team within UCD HR Services Unit. The role of the Senior Operations Lead - Administration Team is to manage the HR Administration Team and be responsible for the daily running and management of the team through the effective use of resources. The successful candidate will be responsible for the following areas: I. All aspects of payroll administration and the implementation of conditions of service for monthly, weekly and hourly paid staff. II. Administration of statutory leaves, e.g. maternity and parental leave, sick leave and other University policies in relation to leave III. The administration of contracts e.g. the generation of all contracts; the management of contract end dates and extensions/renewals. IV. Provision of advice to staff on rates of pay and application of University policies in relation to payments as escalated through the Helpdesk. He/she will have responsibility for setting and meeting customer service targets as well as planning areas of improvement or development. The successful candidate will report to the HR Operations Manager and will work closely with all areas of HR Services, in particular the HR Helpdesk and the Resourcing Support team. Salary: €43,739- €59,370 per annum Appointment will be made on scale and in accordance with the Department of Finance guidelines. Closing date: 17:00hrs (local Irish time) on 17 September 2020. Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time of 17:00hrs (Local Irish Time) on the specified closing date will be cancelled automatically by the system. UCD are unable to accept late applications. UCD do not require assistance from Recruitment Agencies. Any CV's submitted by Recruitment Agencies will be returned.

21 days agoTemporary

Admin Support Team

UCDDublin€24,822 - €39,798 per year

Administrator – Admin Support Team, UCD School of Public Health, Physiotherapy and Sports Science, Specified purpose contract Estimated duration 6 - 9 months Applications are invited for a Administrator – Admin Support Team post within UCD School of Public Health, Physiotherapy and Sports Science UCD School of Public Health, Physiotherapy and Sports Science requires an Executive Assistant who will report into the head of School or their nominee. A key priority of this position will be to provide dynamic and flexible administration support to the College. The post holder will provide high level day-to-day administrative expertise to the School of Public Health, Physiotherapy and Sports Science , supporting the seamless delivery of academic and student supports in an effective and professional manner. This includes the delivery of a highly flexible, responsive and effective service to students, schools, staff and other key stakeholders to support the collective efforts of the College. The post will operate in an exciting and evolving environment. The appointee will engage in a range of duties and responsibilities to support the successful implementation and operation of the academic and student support service of the school of Public Health, Physiotherapy and Sports Science including the USM when implemented in the University. Executive Assistants assigned to this post will provide cross functional support e.g. Marketing & Communications, Research Support, Programme Support, Committee Support, VP or academic Support and will have a reporting line to a nominee within their primary area of focus. The post holder will work as part of a wider Administration Support Team within the School of Public Health, Physiotherapy and Sports Science and will and each member will be expected to carry out admin activities outside the remit of their primary area of focus. This sense of teamwork and collegiality will support a flexible and collaborative environment, enhance the ability to provide cross-coverage for their team members, manage peaks and troughs in workload and facilitate increased sharing of expertise within the team. 95 Executive Assistant_2013 Salary Scale: €24,822 - €39,798 per annum Appointment will be made on scale and in accordance with the Department of Finance guidelines Closing date: 17:00hrs (local Irish time) on 17 September 2020 Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time of 17:00hrs (Local Irish Time) on the specified closing date will be cancelled automatically by the system. UCD are unable to accept late applications. UCD do not require assistance from Recruitment Agencies. Any CV's submitted by Recruitment Agencies will be returned. Prior to application, further information (including application procedure) should be obtained from the Work at UCD website: https://www.ucd.ie/workatucd/jobs/. Equality, Diversity and Inclusion UCD is committed to creating an inclusive environment where diversity is celebrated, and everyone is afforded equality of opportunity. To that end the university adheres to a range of equality, diversity and inclusion policies. We encourage applicants to consult those policies here https://www.ucd.ie/equality/ . We welcome applications from everyone, including those who identify with any of the protected characteristics that are set out in our Equality, Diversity and Inclusion policy.

21 days agoContract

Lecturer/Assistant Professor In International Business

UCDDublin

Lecturer/Assistant Professor in International Business, UCD College of Business, 3 years Applications are invited for a Lecturer/Assistant Professor in International Business post within UCD College of Business University College Dublin invites applications for a 3-year temporary position as Lecturer/ Assistant Professor in International Business in the Management Subject Area of the UCD College of Business. UCD College of Business consists of the UCD Lochlann Quinn School of Business ('the Quinn School') focused on undergraduate education, the UCD Michael Smurfit Graduate School of Business ('the Smurfit School'), the UCD Centre for Distance Learning ('CDL') and UCD Smurfit Executive Development ('Executive Development'). The Quinn School and CDL are located on the main campus at Belfield while the Smurfit School and Executive Development are located at Blackrock about five kilometres away. Academic staff teach typically teach across all schools. One of the keystones of the College's reputation as one of the world's leading business schools is the quality and expertise of our faculty. We are the only business school in Ireland to hold the triple crown of accreditation from AACSB (US), EQUIS (Europe) and AMBA (UK). We are also the only Irish member of CEMS and GNAM, global alliances of leading business schools and multinational companies. We have been consistently ranked in the top 100 business schools in the Financial Times' highly competitive global rankings and currently have a number of top 50 programmes including MSc International Management (7th), MSc Finance (36th) and Executive Education Open Enrolment (48th), and are ranked 24th in Europe. 95 Lecturer/Asst Professor Above the Bar Salary Scale: €53,773 - €84,544 per annum Appointment will be made on scale and in accordance with the Department of Finance guidelines Closing date: 17:00hrs (local Irish time) on 2 October 2020 Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time of 17:00hrs (Local Irish Time) on the specified closing date will be cancelled automatically by the system. UCD are unable to accept late applications. UCD do not require assistance from Recruitment Agencies. Any CV's submitted by Recruitment Agencies will be returned. Note: Hours of work for academic staff are those as prescribed under Public Service Agreements. For further information please follow link below: http://www.ucd.ie/hr/t4cms/Academic%20Contract.pdf Prior to application, further information (including application procedure) should be obtained from the Work at UCD website: https://www.ucd.ie/workatucd/jobs/ Equality, Diversity and Inclusion UCD is committed to creating an inclusive environment where diversity is celebrated, and everyone is afforded equality of opportunity. To that end the university adheres to a range of equality, diversity and inclusion policies. We encourage applicants to consult those policies here https://www.ucd.ie/equality/ . We welcome applications from everyone, including those who identify with any of the protected characteristics that are set out in our Equality, Diversity and Inclusion policy.

21 days agoTemporary

NET/ C# Developer

ErgoDublin

Overview: Ergo are an IT services company and we are Ireland s Largest Microsoft partner. A well known company based in the Dublin City Centre require a .NET contractor for a 1-year day rate contract which is expected to be extended. This role is based in environment with a great work/life balance. Key Responsibilities:

21 days agoFull-time

Service Capacity Provisioner

AccentureDublin

NA

21 days ago

Content Review Associate - Russian

AccentureDublin

General Information: Position: Content Review Associate Location: Dublin, Ireland Contract: Full-time role 40 hours per week, 12 months contract (with view to extension) Work Hours: Must be flexible to work in a 24/7 environment Job Description Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands-on job experience. As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. Duties and Responsibilities Day-to-day responsibilities may include, but are not limited to: • Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality • Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures • Fulfill base productivity and quality requirements • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles. Eligibility •EU Citizen or Stamp 4 visa only to apply (No sponsorship) •Fluency in desired language (and English) •Strong attention to detail to ensure quality of work •Enthusiastic, positive attitude with a strong willingness to learn •Good knowledge of internet and associated technologies •1-2 years’ experience in a professional work environment Benefits  • Working for an international enterprise company  • Great training  • Company social events  • Opportunities for carrier progression Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity

21 days agoFull-time

Content Review Associate - Dutch

AccentureDublin

General Information: Position: Content Review Associate Location: Dublin, Ireland Contract: Full-time role 40 hours per week, 12 months contract (with view to extension) Work Hours: Must be flexible to work in a 24/7 environment Job Description Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands-on job experience. As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. Duties and Responsibilities Day-to-day responsibilities may include, but are not limited to: • Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality • Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures • Fulfill base productivity and quality requirements • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles. Eligibility •EU Citizen or Stamp 4 visa only to apply (No sponsorship) •Fluency in desired language (and English) •Strong attention to detail to ensure quality of work •Enthusiastic, positive attitude with a strong willingness to learn •Good knowledge of internet and associated technologies •1-2 years’ experience in a professional work environment Benefits  • Working for an international enterprise company  • Great training  • Company social events  • Opportunities for carrier progression Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity

21 days agoFull-time

Legal Content Review Associate - Arabic

AccentureDublin

Overall purpose of job The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations. Responsibilities: ● Process and review content that has been flagged for review of potentially sensitive content ● Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures ● Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture. ● Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to ● Assigned and accountable for workable solutions and processes within specific area of responsibility. ● Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly ● Receive feedback and apply learnings quickly in a changing environment. ● Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate ● Addresses most non-routine issues ● Ensures all work is performed in accordance with SLAs and metrics. ● Responsible for activities assigned by the Operations Manager Requirements Basic Qualifications: ● Minimum 1-2 years customer service experience in a professional work environment ● Consistent high quality performance at or above target ● Fluent in English and one of the foreign language Preferred Qualifications: ● Previous legal experience/studies or experience with legal processes ● Previous content review experience ● Good knowledge of social media, associated technologies and online trends Professional Skill Requirements: ● Results & detail oriented ● Strong written and verbal communication skills ● Exceptional interpersonal skills and a commitment to professionalism ● Can critically assess content strictly against client guidelines Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity

21 days ago
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