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Purpose of the Post Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS
Logistics Services Coordinator
OVERALL ROLE OBJECTIVE: Working as part of the Logistics Services team, you will act as a primary contact for internal and external customers in relation to Logistics Service offerings provided for UK and Ireland. This will include supporting the relationship between Almac UK, Ireland and Singapore and its Freight transport partners with the objective of providing a seamless end to end service to Almac’s customers in the most cost effective and efficient method. Maintain centre of excellence for the import and export of Clinical Trial Material by providing global technical advice both internally and externally. Maintain key relationships with internal & external customers, Logistics & regulatory agencies. Assist the Logistics Services department in delivering the provision of Logistics Services. JOB SPECIFIC RESPONSIBILITIES: The post holder will: Transport Services Vendor Management 1. Support the maintenance of Technical Agreements and Service Level Agreements with freight transport providers. 2. Coordinate with all parties in the chain of custody to ensure all relevant insurance is in place to cover potential risks of loss or damage. 3. Provide clear guidance to the operational teams, as to the best use of which freight transport providers for differing services to maximise the commercial agreements. 4. Provide guidance on courier selection to internal and external customers, including maintenance of Courier decision trees. 5. Manage the freight transport providers operational performance through the achievement of agreed KPI’s. Assist with the completion of Quality Events and identify any quality trends, ensuring corrective actions and preventative measures are put in place to eliminate recurring problems. 6. Liaise with approved freight transport providers to ensure the most cost effective and efficient service is being provided to meet customer requirements. 7. Review overall country timelines ensuring full optimisation of the supply chain, avoiding any potential patient impact or unnecessary delays. 8. Assist with determining the best temperature controlled shipping systems and couriers that should be used to handle temperature sensitive material. 9. Perform risk assessments on high value shipments to identify the best shipping solutions and courier selection. 10. Develop protocol specific Distribution strategies to evaluate risk, cost & efficiency to maintain standard turnaround times. 11. Work with operational staff and the freight transport providers, based on the implementation of robust processes to reduce and eradicate customer and business impacting operational issues. Export & Import Centre of Excellence & Global Control Tower 12. Subject Matter Expert (SME) on the following: • Import and Export Country regulations • Controlled drug Import and Export requirements • Customs brokerage including country import duties and VAT 13. Update and maintain a centrally available global database for all Control Tower information pertaining to country specific distribution of Clinical Trial Material. 14. Provide additional global support, in addition to the information available in the Control Tower database, by providing insight and clarification on the requirements to both internal and external Customers. Quoting & Cost Management 15. Assist with the generation and maintenance of Almac rate card for freight services. 16. Ensure the quoting process reflects the optimum courier choice and shipping solution recommended for all shipping lanes across different shipment types 17. Assist in the generation and maintenance of budget management tools that allow the freight budget for each quote to be analysed against actual and variances explained to the customer. Customer Facing 18. Represent Logistics Services in all forms of meetings with the customer relating to the distribution strategy for the management of their distribution protocols 19. Generate quality documentation to facilitate the distribution process in terms of change requests, quality incident reports, or technical queries. 20. Providing technical support to the Distribution Operational & Project team when necessary 21. Maximise efficiency through successful time management and the ability to prioritise daily activities independently. 22. Fulfil any necessary administrative duties as per the distribution process as required 23. Maintain key relationships with internal & external clients, logistics & regulatory agencies. 24. Work with Global teams to ensure compliance & standardization of global logistics guidelines. Manage & provide training, directions, problem solving & professional advice. QUALIFICATIONS 5 GCSE’s (or equivalent) at Grade C or above including Maths & English OR Previous experience in a customer facing Logistics role EXPERIENCE Previous experience within a customer facing role Knowledge in International Logistics, including import/export regulations and courier management Previous responsibility for prioritisation and allocation of work in accordance with customer requirement KEY SKILLS Previous experience in the identification and creation of work instructions in accordance with customer requirement Proficiency in the use of Microsoft Office packages Excellent verbal and written communication skills with the ability to communicate effectively with both internal and external customers at all levels Previous experience in developing and analysing KPI’s for internal and external customers High attention to detail Ability to work effectively both as part of a team and on own initiative Proven time management skills Proven problem solving ability
District Manager
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet products with 2,700+ shops across Europe. We are driven by the desire to make the life of pets and pets owners simpler, better and happier. Maxi Zoo is Ireland’s largest pet retailer with 34 stores located across Ireland and a growing Omnichannel business. We employ over 350 people and were certified as a Great Place to Work in 2024. We are recruiting for a District Manager to join our head office team. A district manager has operational and financial responsibility for a defined region or territory. Their duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in their region. Applicants for this role need to hold a full clean drivers licence and be able to travel to stores in Cork, Kerry, Limerick, Tipperary, Kildare, Laois, Carlow, Waterford and Wexford, this role also includes infrequent travel to our head office in Ballincollig, Co. Cork. Minimum Education & Skills required A degree or equivalent in a management/business Full, driving licence with 2 years' experience is essential. Excellent knowledge of Planning, Forecasting and Decision Support activities. Competence to support, develop and motivate a large team. Work Experience Minimum of 3 + years management experience in a similar role is desirable. Experience of managing diverse business models is essential. Experience of working in a sales focused training environment. Experience in managing, leading and developing a multidisciplinary team - strong people management skills are essential. Job purpose Leadership - Sustainable set up, coaching and steering of professional competent store managers within the assigned district/area Business Focus - Driving district/area performance and efficiency based on extensive market awareness/understanding to achieve and surpass business targets Operational Excellence - Ensuring a consistent implementation of all standards based on profound store processes understanding to reach an international consistent brand image and accelerate process efficiencies Corporate Compliance - Securing compliance on legal and organisational regulations regarding Corporate Centre standards as well as country specific policies Performing role model ship in terms of leadership, collaboration, communication and engagement; Conveying an outstanding level of customer centricity to assigned store staff (e.g. via e-learnings, Mystery Shopper monitoring and regular observation during trainings on the job); 1st level support to store managers. Professional and disciplinary lead, performance appraisals, recruiting and coaching of store managers; managing and supporting change according to corporate strategy defaults. Supporting store managers in building up successful/professional store teams (e.g. through the facilitation of continuous professional and personal team development); identification and sustainable development of talents among store staff in terms of succession; fostering of an effective exchange of best practices. Efficiency oriented management of sales activities through the use of profound market/retail expertise as well as the continuous analysis of central sales KPI to drive sales results and surpass commercial targets. Sales steering and personal cost planning as well as cost monitoring (e.g. write downs, maintenance costs, stock optimization) to realise budget and using opportunities for comprehensive cost-optimization to sustainably enhance profitability. Derivation and execution of effective measures to sustainably realise specific and superordinate sales strategies; continuous exchange with Sales Director/HQ on sales strategy, area/district performance, overall target achievement, change progress and human relations. Assure consistent transparency on corporate strategy, process demands as well as corporate values and ethics across assigned area/district by exchange with Sales Director / HQ. Securing compliance with all process standards (operational manuals, merchandising handbook, …) and relevant legal requirements (in particular health and safety regulations) through predefined store checks and regular store visits. Why join us? Competitive salary Company Car Hybrid Working Arrangements Remote working 1 day per week Pension Employee Discount -we offer employee discount of up to 40% in our stores and 20% in our Salon Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave Refer a friend scheme Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. Community-A chance to work in an environment where employees and customers share the same passion for animals Annual leave- starting at 21 days and rising to 23 days at year 6. Employee assistance programme CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Supervisor
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. We are recruiting for a Supervisor to join our Naas store . What you will do: · Customer Engagement- Enrich customers' experiences with personalised advice and uphold a welcoming, tidy store atmosphere that reflects our commitment to providing a positive and memorable shopping experience. · Merchandising and Inventory- Curate an enticing shopping experience with impeccably stocked shelves with full product availability on the shelves in order to minimise inventory discrepancies and maintain high inventory quality · Team Champion- Inspire and guide the sales team as a trusted keyholder by sharing your product knowledge, fostering a culture of support and open communication. Collaborate closely with the Store Manager, sharing insights on customer trends and working together to create a vibrant and efficient store environment · Band Integrity - Achieve targets keeping the pets needs at the forefront of everything we do. What you will bring: Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · Certified Great Place to Work · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave · Refer a friend scheme · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. All Supervisors are enrolled in our company provided advanced pet knowledge programme. · Employee assistance programme · Cycle to work Scheme · Free Uniform CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Store Manager
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier. To achieve this, we work hard, accept responsibility and seek every opportunity to learn about pets and customers. We are currently recruiting for a Fixed Term Store Manager in our Naas Store. The Store Manager is a leader who is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. The Store Manager reports to the District Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs while creating a culture based on the highest quality pet care and exceptional customer service. What you will do: · Operational Store Excellence - Drive operational excellence in your store by ensuring adherence to store processes andguidelines within the framework of the Corporate Centre Standards. Utilise operational store analytics to optimize efficiency, streamline processes, and drive informed decision-making for enhanced store performance. · Operational Store Analytics – Exceed company KPI’s, Cash & Stock Management Audit, management of store personnel costs and sales performance. · Leadership - Empower your team's growth and success through supportive leadership, training, and a culture of trust and respect. Champion engagement and continuous learning, ensuring every team member thrives and contributes to our shared success. · Merchandise and Inventory - Curate an enticing shopping experience with impeccable availability, planogram implementation and ensuring accurate inventory management. · Customer Engagement - Driving customer engagement through exemplary service, while ensuring the entire team upholds the standard. · Brand Integrity - Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first. What you will bring: · Proven successful experience as a retail Store Manager · Proven track record in achieving KPI’s · Powerful leadership skills and business acumen · Strong customer service and organisational skills · Excellent communication and interpersonal skills What we offer : · Competitive Salary · Certified with GREAT PLACE TO WORK · Store Manager KPI based bonus · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave · Refer a friend scheme · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational Opportunities -you will get great training in store, through our training programs, and through company-wide training & meetings. We also provide further management training to give you the key skills to be able to motivate/engage your store team and take your career to the next level. · Annual leave - starting at 21 days and rising to 23 days at year 6. · We are closed St. Stephen’s day and Christmas Day · Cycle to work Scheme · Free Uniform CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dog Groomer
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. We are seeking a full-time qualified Groomer for our Leopardstown Store Start your career in grooming as a Groomer! As a Groomer in our Grooming Salon, you’ll have the opportunity to build personal relationships with your customers and their pets each time they visit and truly become a part of their family. You’ll get to know their pets’ styles and personalities to create a customized, stylish experience just for them! From that first shampoo to that final strut home, you’ll take pride in the services you provide What you will do: · Consultation - Communicating effectively with pet owners to understand their preferences and concerns, and provide advice on dog grooming (hair care, device use, breed characteristics, etc.) as well as the recommendation of the related product assortment. · Customer Engagement - Provide excellent customer service getting to know each customer and their pet individually, remembering their preferences and any specific needs in line with the animal protection legislation. · Follow-Up and Follow-Through - Follow up with customers after their grooming appointments to ensure satisfaction and address any feedback or concerns promptly. Additionally, demonstrate reliability and professionalism by consistently delivering high standard grooms. · Sanitisation and Cleanliness - Maintaining a clean and organized grooming area, including disinfecting equipment, washing towels and grooming tools, and ensuring a safe and hygienic environment for dogs and staff. · Product Knowledge - Maximizing Revenue through Grooming Services Promotion and combine this service with providing expert advice to support the sale of own-brand products. What you will bring: · Fully flexible across 5 days, it is a full time role which includes weekends · Previous hands on experience in grooming salon and/or QQI Level 6 Dog Grooming/City & Guilds · Proficient in all aspects of grooming and clipping all dog breeds to a high standard. · Professional attitude that can communicate effectively with all salon customers and the wider grooming team to build trust and rapport with pet parents. · Time management: Independently prioritise and accomplish multiple tasks within established timeframes. · A passion for Animals: Interest in grooming/animal care. Are comfortable/confident around all breeds of dogs (large and small) and treats all furry visitors to the salon as they would their own pet. · Personal development: Drives their own development within the salon, is reliable, asks questions, uses time effectively to learn from the qualified groomer in the salon. Sees a long term career in grooming. Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · KPI related bonus · Certified Great Place to Work · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave · Refer a friend scheme · State of the art grooming salon · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. · Employee assistance programme · Cycle to work Scheme · Free Grooming Uniform
Store Manager
Salary: Up to €39,000 per annum including OTE, 25% colleague discount, 30-days annual leave pro rata THE JOB Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As our Retail Store Manager , you'll be an excellent leader, running the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You'll build a high performing team by recruiting, coaching, training, motivating, and setting clear expectations. Supported by your Regional Manager, you will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3. THE PERSON To be successful, we'd like you to show us that you have: We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B. Wellness begins with you, start your journey today. THE COMPANY At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Manager
Job Type: Permanent Store Location: Tesco Extra, Carton Park Hours: 32 hours per week Salary: €15.60 per hour, 25% colleague discount, 30-days annual leave pro rata THE JOB Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As an Assistant Retail Manager, you'll support the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You'll partner with the Store Manager to build a high performing team by recruiting, coaching, training, and setting clear expectations. You will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3. THE PERSON To be successful, we'd like you to show us that you have: We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B. Wellness begins with you, start your journey today. THE COMPANY At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Manager
Store Location: Pearse Street, Ballina Hours: 30 hours per week Salary: €14.90 per hour, 25% colleague discount, 30-days annual leave pro rata THE JOB Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As an Assistant Retail Manager, you'll support the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You'll partner with the Store Manager to build a high performing team by recruiting, coaching, training, and setting clear expectations. You will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3. THE PERSON To be successful, we'd like you to show us that you have: We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B. Wellness begins with you, start your journey today. THE COMPANY At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Retail Associate
Retail Associate - Limerick (Part Time) Permanent, Part Time (20 hours per week) Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement. What else it involves You will deliver excellent Customer service living our value "We focus on the customer" There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
