2 Apr 2020

UPDATED: COVID-19 Income Supports - Frequently Asked Questions

COVID-19 Income Supports

Employer & Employee Guidance Answers to Frequently Asked Questions


Table of Contents

Section 01


Section 02


Section 03

Temporary Lay-off/Unemployment

Section 04

Frequently Asked Questions


The Government announced a number of new measures to provide financial support to workers affected by the COVID-19 crisis. As part of these measures, the Department of Employment Affairs and Social Protection is administering a number of emergency income support payments. These schemes/payments enable employees, whose employers are affected by the pandemic, to receive significant supports during the period of the pandemic.

This document provides employers and employees with additional information on the operation of these temporary supports. It also presents a number of detailed Q&A and scenarios to assist employees, self-employed and employers at this challenging time.

It should be read in conjunction with the individual scheme information available on our website at gov.ie/deasp.

This information may be updated, and any updates will be published on our dedicated COVID-19 website at gov.ie/deaspcovid19.

In considering how to respond to questions employers and employees are directed in the first instance to the public health advice issued by the HSE, available on their website www.hse.ie. It is essential that all individuals and employers abide by this advice


Frequently asked questions on the Pandemic Unemployment Payment/Illness Payments

Questions Answered:

  • What is the best way to apply for a COVID-19 unemployment or illness payment?
  • How do I know if I am eligible for the COVID-19 unemployment payment?
  • What do I do if I have already claimed the payment but am not eligible?
  • I made a claim for the COVID-19 payment but have received nothing. What should I do?
  • I am an Irish resident worker, but I use an overseas or international bank account. How can I get a payment?
  • I am a worker who has been asked by my employer to stay at home, but she/he is still paying me some or all of my wages. What should I do?
  • I am a worker who has been asked by my employer to stay at home, but she/he cannot pay me anything. What can I claim?
  • I am a self-employed worker whose trade has ceased or fallen away.
  • I claimed a COVID-19 jobseeker payment but now my employer is paying me. What should I do?
  • I am a worker who was also in receipt of a social welfare payment while at work. What is my position?
  • I am a worker who works on one side of the border with Northern Ireland but lives on the other. What are my rights?
  • I am a worker aged over 66 who has lost my employment income am I entitled to a payment?
  • I am in employment and am concerned I might catch the virus from colleagues. Can I leave work and claim the COVID-19 Pandemic Unemployment Payment?
  • Part-time/casual jobseekers who lose their employment – do they qualify for the €350 Pandemic Unemployment Payment?
  • How will employees’ PRSI contributions be affected if employer avails of the temporary Wage Subsidy Scheme or a worker claims the COVID-19 emergency payment?
  • How does the COVID-19 Pandemic Unemployment Payment/COVID Wage Subsidy Scheme impact Maternity/Paternity/Adoptive leave?
  • I am a person who is required to ‘cocoon’. How can I collect my social welfare payment?
  • I am a worker who needs to self-isolate or who is ill with COVID-19. What should I do?
  • I am not an employee or self-employed worker but I do receive a social welfare payment. What should I do?
  • What happens when I finish my period of self-isolation or when my illness clears up?

Download the complete question and answer document here.

Also - if you need more information on the Wage Subsidy Scheme, the Revenue have released a question and answer document too. Click here to download.

For any further queries - The Covid_19 Income Support Phone-Line is open from 9am to 5pm: 01-248-1398 / 1890-800-024. Take care.

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