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Quality Patient Safety & Risk Manager

St. Columcilles HospitalDublin

Purpose of the Post The purpose of the post is to oversee the work of the Quality, Patient Safety & Risk Department in advancing patient safety and continuous quality of patient care improvement across the hospital, in line with national policy and standards within IEHG governance structures. The post holder will support the General Manager and Clinical Director in achieving excellent standards in clinical governance. They will be responsible to develop, deliver, implement and evaluate a comprehensive quality and safety programme with associated structures, policies and processes. This will involve supporting the implementation of the HSE Risk and Incident Management Policy and guidance including oversight on the management of the Hospital’s risk evaluations and processes and ensuring effective clinical incident management structures monitoring systems, policies and processes are developed and maintained. The post holder will oversee and manage St Columcille’s Hospital service user experience under the ‘Your Service, Your Say’ policy. Principal Duties and Responsibilities Leadership and Accountability (Clinical Governance) · Responsibility for the management and development of the Quality, Patient Safety and Risk Department · Ensure the on-going implementation of Risk and Incident Management programme at the hospital in line with relevant national policies, procedures, protocols and guidelines within IEHG governance structures · Provide support to the Hospital Management Team in the implementation and management of the hospital’s quality, patient safety and risk functions · Provide analysis reports on adverse patient safety incidents, to identify trends and opportunities for further learning, quality and safety improvements and risk reduction strategies · Provide Clinical Risk reports for Hospital Management, Quality and Safety Executive, and Safety Programme (Clinical Governance) · Support the Quality Agenda for the hospital, engendering patient safety focus. · Assist in the provision of education and guidance for relevant staff on risk and incident management in line with best practice · Assist in the development of a framework for Open Disclosure Training in SCH in conjunction with the national team and hospitals leads. · Support the monitoring the effectiveness of Open Disclosure Training across SCH on an ongoing basis and in line with relevant & new legislation. · Support the collation and interrogation of quantitative and qualitative data on patient needs, experience and outcomes of care to highlight areas for improvement across SCH. Clinical Risk and Incident Management · Work in collaboration with clinical services, senior and frontline managers to develop and implement effective organisational wide clinical risk and incident management structures, systems and processes in line with best practice. · Develop and implement processes whereby learning from incidents and near misses is gleaned and used as an education and development tool for the organisation · Collate and monitor key performance indicators related to incident and risk management in line with SCH, IEHG and national requirements · Co-ordinate the development, implementation and monitoring of clinical risk management policies · Manage and oversee clinical incident reporting for SCH onto the National Incident Management System (NIMS) · Oversee, encourage and develop practice relating to the reporting, rating and review of clinical incidents (to determine contributory factors, root causes and actions required) in all clinical areas · Keep abreast of clinical risk management issues and co-ordinate implementation of actions arising from developments in national and international practice in the area of risk and incident management · Investigate serious clinical incidents/serious reportable events in agreement with hospital management in line with HSE Incident Management Framework 2020 Quality Improvement (QI) · Assist in the development of the hospital’s quality improvement programme · Develop and oversee the Clinical audit function at the hospital as part of the Quality, Patient Safety and Risk Department · Co-Ordinate and support agreed quality improvement projects within teams and across the organisation with the application of quality improvement methodologies · Manage day to day communications with QI teams to ensure appropriate progress is achieved, tracked and implemented · Ensure that the element of improvement measurement and data analysis are incorporated into all quality improvement projects and provide assistance in this regards within available resources · Co-ordinate and assist with Clinical Audit (Internal and External), Self-Assessments and National Reports · Maintain and manage the Quality System around PPPG development and approval at the hospital · Support the implementation of Quality and Patient Safety initiatives and policy within IEHG governance structures · Have a working knowledge and oversee the implementation of Health Information and Quality Authority (HIQA) Standards; HSE policies, procedures, protocols and guidelines as they apply to the role · Oversee and manage St Columcille’s Hospital service user experience under the ‘Your Service, Your Say’ policy. Human Resources / Supervision of Staff · Lead, manage and support the department staff and enable other team members to carry out their responsibilities, ensuring appropriate delegation of responsibility and authority · Review the conduct and completion of assignments of staff in accordance with the operational plan and expected quality standards · Keep in touch with workloads of staff members to gauge levels of wellbeing and morale in the team · Management the performance of staff, dealing with underperformance in a timely and constructive manner · Conduct regular team meetings to keep staff informed and to hear views · Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships with other teams and disciplines · Solve problems and ensure decisions are in line with local and national agreements · Identify and agree training and development needs of team and design plan to meet needs · Pursue and promote continued professional development in order to develop leadership and management expertise and professional knowledge Standards, Regulations, Policies, Procedures & Legislation · Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility · Effective discharge the day to day operations, including compliance with HSE Financial regulations and all HSE policies and procedures · Maintain own knowledge of relevant policies, procedures, guidelines an practices to perform the role effectively and to ensure standards are met by own team · Maintain own knowledge of relevant regularisation and legislation internal and external to HSE · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role e.g. Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service Education and Training · Provide advice on a day to day basis for staff with regard to the management of clinical incidents and risks · Provide information/education, updates and training as appropriate to the role Eligibility Criteria Qualifications and/ or experience Eligible applicants will be those who on the closing date for the competition: (a) Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent) And (b) Significant experience of working in the health services in a post that has involved risk management, incident management and investigations as relevant to this role And (c) Candidates must have at the latest date of application:- An academic award in Quality, Risk or Audit in Healthcare at Level 6 (or higher) on the Quality and Qualifications Ireland (QQI) framework or equivalent Or A professional qualification in a health related area And (d) Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements · Experience of working at a senior level in a healthcare environment in a post that has involved quality and patient safety relevant to this role. · Experience of leading change in a complex organisation. · Experience of managing and working collaboratively Other requirements specific to the post The successful post holder will participate in the Senior Management Weekend On-Call rota. Skills, competencies and/or knowledge Professional Knowledge & Experience · Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role · Maximises the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. · Demonstrate the ability to work in line with relevant policies and procedures · Demonstrate commitment to developing own professional knowledge and expertise Planning and Managing Resources · Demonstrate the ability to effectively plan and manage resources, effectively handle multiple projects concurrently, structuring and organising own workload and that of others effectively · Demonstrate responsibility and accountability for the timely delivery of agreed objectives · Challenges processes to improve efficiencies where appropriate, is committed to attaining value for money Commitment to a Quality Service · Demonstrates evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers and an awareness and appreciation of the service user · Ensure attention to detail and a consistent adherence to procedures and standards within area of responsibility · Embraces and promotes the change agenda, supporting others through change · Demonstrate flexibility and initiative during challenging times and an ability to persevere despite setbacks Evaluating Information, Problem Solving & Decision Making · Demonstrate numeracy skills, an ability to analyse and evaluate information, considering a range of critical and complex factors in making effective decisions. Recognises when it is appropriate to refer decisions to a higher level of management · Demonstrate initiative in the resolution of complex issues / problem solving and proactively develop new proposals and recommend solutions · Ability to confidently explain the rationale behind decisions when faced with opposition Team Working · The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment · Demonstrate an ability to work as part of the team in establishing a shared sense of purpose and unity across a number of teams delivering on different projects · Demonstrate leadership; creating team spirit; leading by example, coaching and supporting individuals to facilitate high performance and staff development · Demonstrate a commitment to promoting a culture of involvement and consultation within the team, welcoming contributions from others Communications & Interpersonal Skills · Demonstrates excellent communication and interpersonal skills including the ability to present complex information in a clear, concise and confident manner (written & verbal). Strong presentation skills · Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders, working collaboratively within a multi stakeholder environment · Demonstrate commitment to regular two-way communication across functions and levels, ensuring that messages are clearly understood Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie . The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed. This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Please complete and upload the application form attached to the job advert as CVs will not be accepted for this position

12 days ago

Team Leader

AvistaDublin

Avista is a progressive organisation, providing a wide range of services including Day, Residential and Respite support to both Children and Adults in various locations across 3 Regions. The organisation is looking for Candidates who are committed to supporting people with Intellectual Disabilities and their families, in a Person Centered, Community Based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. Avista is recruiting a Team Leader for It’s My Life Individualised Supports. The successful applicant will work in partnership with a small number of individuals to explore and pursue a vision for a full, inclusive ordinary life. APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITIONS: Team Leader It’s My Life Individualised Supports PERMANENT PART TIME CONTRACT (35 Hours per Week) Salary: €39,951-€56,089* (*LSI) *Salary subject to Relevant Public Sector Experience and pro-rated for hours of work Essential: · QQI Level 7 (or higher) qualification in Social Care/Applied Social Studies or equivalent · Training or Education in ‘Social Role Valorisation’ or ‘Supported Self Directed Living (SSDL). · To have very good leadership, communication, team working, planning and organisational skills. · Ability to be flexible with working hours to meet the support needs for the person. · Full clean manual driving licence · The ability to partner and liaise effectively with the person, their family and those who support them. · To be abilities focused and have a strong desire to see the person lead a valued life in terms of home, family, work, social-life, relationships and support. · The ability to be creative and innovative. · To be a good observer, a critical thinker and good problem solver. · Experience in supporting people in individualised ways. · Applicants should possess Level 1 behavioural competencies of Avista competency framework. Desirable: Completed or working towards management qualification. Why work with us? Submit your application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to to Margaret O Friel 087 7107321 Closing date for receipt of applications May 26tp025 Interviews will take place the week of June 9tp025 A panel may be formed from which current and future positions may be filled across Avista Dublin Service. Avista reserves the right to close the competition early should a substantial number of applications be received. Avista is an equal opportunities employer.

12 days agoPart-timePermanent

Food Team Member

Applegreen StoresLusk, Dublin

Food Team Member - Applegreen Lusk M1 Northbound What will I be doing as a Food Team Member at Applegreen? You will play a vital role in supporting the front-line operations of our business.

12 days ago

Chopstix Kitchen Assistant

Applegreen StoresLusk, Dublin

Chopstix Kitchen Assistant- Applegreen M1 Lusk Northbound As a Chopstix Team Member at Applegreen, you will be a crucial part of our front-line operations. If you’re looking for a fulfilling role where you can make a difference every day and build lasting relationships, we’d love to hear from you! Apply now to join the Applegreen family and become part of a company that values community, teamwork, our customers. What will I be doing as a Chopstix Team Member at Applegreen?

12 days ago

Payroll Associate

PWCDublin

Description Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you. Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Associate Job Description & Summary About us: PwC Ireland’s Payroll Services team includes 10 payroll professionals who process and review a wide variety of payrolls and support our clients with ad hoc queries, payments, reporting, projects and consultancy work. We operate within PwC’s People and Organisation channel within the Tax Department and liaise closely with our colleagues specialising in employment tax, global mobility and pensions. This nexus enables us to provide high value service to our clients. Payroll Services is an ISAE 3402 Type II accredited business. We operate to high standards of quality, privacy and data security. We also perform in a culture of continuous improvement and development, with a particular focus on digital transformation. What we do: Our clients range from semi-state organisations and globally recognised multinationals to funds and owner operated businesses. We support our clients by delivering payroll solutions to them in a way that allows them to not worry or spend excessive time on payroll operations, adding strategic support where required. PwC Ireland’s Payroll Services team utilises core applications for payroll processing, reporting, and payments. We also take advantage of other tools, such as GSuite and Alteryx to deliver quality day to day services and innovations. What does this role offer? You will be joining the PwC Ireland’s Payroll Services Team where you will have the opportunity to demonstrate and develop skills in a fast paced, high performing team delivering high quality routine and ad hoc payroll services to a varied, interesting and challenging client base. As a Payroll Associate, you’ll work as part of a team of payroll professionals with extensive experience. You will help our clients provide payroll to their employees in a way which supports their business culture and strategy. Specific responsibilities include but are not limited to: Unlock your potential with PwC Ireland We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level. Enjoy PwC’s perks We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html). Being appreciated for being you Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us. We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/) Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie. Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you! We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Accounting Practices, Active Listening, Communication, Compensation and Payroll, Complaint Resolution, Compliance Awareness, Conflict Resolution, Contract Dispute Resolution, Contract Drafting, Contractual Agreements, Contractual Risk Mitigation, Corporate Litigations, Emotional Regulation, Empathy, Employee Agreement Drafting, Employee Relations, Employee Relations Investigations, Employee Terminations, Employment Claims, Employment Law Counseling, Fringe Benefits Tax (FBT), Hiring Management, Human Capital Management {+ 35 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date PwC Ireland is committed to creating an environment that promotes equality and dignity at work. Working together in an inclusive environment enables us to harness the collective and complementary skills, knowledge, background, and networks of our people. Job ID: 628586WD Location: Dublin Line of Service: Tax Specialism: General Tax Consulting

12 days ago

Medical Social Worker

The National Maternity HospitalDublin

Medical Social Worker (Specified-Purpose, Full-Time) The successful candidate must: For further information and a full job description are available by contacting: Alannah Ruane, HR Department. Informal enquiries may be made to Laura Harrington, Head of Medical Social Work. Please apply using the Rezoomo link provided. Closing date for applications is 5pm on Monday, 26th May 2025.

12 days agoFull-time

Medical Social Worker

National Rehabilitation University HospitalDublin

Medical Social Worker - Staff Grade (Full Time, Part Time , Temporary, Permanent) We invite applications from suitably qualified individuals for positions on full-time, part-time, permanent, and temporary panels. We are looking for a dynamic, enthusiastic, driven Medical Social Workers to provide a quality social work service to patients of the National Rehabilitation Hospital as well as their families and carers, working as part of an inter-disciplinary team. As a member of the MSW team in the NRH, you will play a key role in setting goals, planning treatment, and coordinating patient discharge, ensuring that families and carers are fully integrated into every stage of the process. Requirements How to Apply: Ready to make a difference in national rehabilitation setting? Submit your CV and cover letter through the APPLY feature here on Rezoomo. For informal enquiries to Anne O’ Loughlin. Principal Social Worker via email at anne.oloughlin@nrh.ie or Polly Bethonico, HRBP via email at polly.bethonico@nrh.ie . *The NRH reserves the right to extend the application deadline based on the volume of suitable applications. **Shortlisting is carried out based on the information supplied in your application/CV. The criteria for Shortlisting are based on the requirements of the post as outlined above. Failure to include information regarding these requirements may result in you not being called forward for the next stage of the selection process. A panel of candidates may be formed from which future vacancies may be filled.

12 days agoFull-timePart-time

Night Shift Operator

Applegreen StoresLusk, Dublin

Night Shift Operator - Applegreen Lusk Round Tower As a Night Shift Operator at Applegreen, you will be a crucial part of our front-line operations. If you’re looking for a fulfilling role where you can make a difference every day and build lasting relationships, we’d love to hear from you! Apply now to join the Applegreen family and become part of a company that values community, teamwork, our customers. What will I be doing as a Night Shift Operator at Applegreen? · Operating the shop in line with company policy throughout the night as per shop checklist. · Ensure all perimeter alarms are activated. · Ensure the site building is secure throughout the night. · Keep the shop area clean, tidy, and safe. · Provide excellent customer service. · Ensure accurate price labelling of products. · Stock rotation and shelf stacking. Why Should I join the Applegreen Team? Benefits · All colleagues are eligible for a discount, allowing exclusive discounts on Bakewell Deli foods and hot drinks. · Bike to work scheme (available after 6 months of service). · HSF Health Plans schemes for healthcare expenses including dental, optical and many more. · Wellbeing platform with micro-modules and articles to support your mental health and wellbeing. In addition, our Employee Assistance Programme is a free confidential counselling service which offers support on personal, family, work, and money matters. · Flexible schedules. · Company pension scheme. · Exclusive offers on broadband and mobile plans. · Refer a friend scheme. · Development opportunities through a variety of online and classroom-based learning delivered by inhouse and external industry experts. An Applegreen Night Shift Operator would ideally: · Have previous experience in a similar role, but its not essential. · Have a can-do attitude who has strong communication skills and enjoys interacting with customers. · Ability to work well with colleagues, contributing to a positive team environment. · Enjoy working in a fast-paced environment. · Willingness to learn and adapt to new tasks. INDHP

12 days ago

CRM & Loyalty Manager

Fields Retail LtdDublin

We are looking for a CRM & Loyalty Manager (Maternity Cover) to lead key initiatives to deepen customer relationships, drive lifetime value and bring our CRM and Clienteling strategies to life. You'll oversee the successful delivery of campaigns across Salesforce, Klaviyo and our Clienteling tools, while also embedding these systems into our Store and Customer Happiness Teams. With a strong grasp of data, you’ll turn insights into action—shaping communications, tracking key KPIs and leading projects that put the customer at the heart of everything we do. This is a hands-on, strategic role—perfect for someone who’s confident managing systems, people and projects, and passionate about delivering brilliant customer experiences. Key Responsibilities CRM Project Leadership & Execution CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

14 days agoFull-time

Senior Psychologist

Central Remedial ClinicDublin

Senior Psychologist Full time, Permanent – 35 hours per week and Part-time roles We currently have vacancies on our CRC Children’s Disability Network Teams, across all our Dublin locations. CDNT Balbriggan; CDNT Clondalkin; CDNT Clontarf; and CDNT Swords. Based in CRC Lead Agency Children’s Disability Network Team. The CRC Children’s Disability Network Teams (CDNT) will be providing intervention to children from the age of 0-18 years, presenting with complex developmental needs requiring inter-disciplinary intervention . Our services are based upon a Family Centered Practice Model in line with Progressing Disability Services. This is an exciting opportunity to work as part of a dynamic team. During 2024 the CRC has embarked on a programme of organistional transformation. Partnering with the Virginia Mason Institute world leaders in supporting healthcare organisations through continuous improvement and transformational change. We would love to hear from you if you are excited about the chance to become part of our forward-thinking children's teams and contribute to implementing lean healthcare practices. The successful candidate will have the following essential requirements: It must be clearly demonstrated in your CV and supporting statement how you meet the required skills, competencies and knowledge for the post. Department of Health Salary Scale apply, grade code 367Y (€95,616 - €112,390). Please apply through the Rezoomo link. Please specify the CDNT team/s you wish to join. This competition is a rolling competition, interviews will take place weekly from the beginning of January 2025 with available vacancies filled on a rolling basis. Informal enquires to hr@crc.ie, please specify the CDNT team you are enquiring about. A panel will be created from this campaign from which current and future permanent, specified purpose, whole-time and part-time posts for CRC Children’s Disability Services will be filled. Data Protection: Please refer to crc_job_applicant_privacy_notice.pdf to learn more about how we handle your personal data and the rights that you have during the recruitment cycle. This role is subject to HSE approval. We reserve the right to close this competition early if we receive a very high volume of applications. #CR

15 days agoFull-timePart-time
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