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Are you passionate about making a real difference in people's lives? We're looking for a compassionate and dedicated People & Culture Operations Manager to join our dynamic P&C Team. The role will be based on a Hybrid Model, between our National Office in Dun Laoghaire, co. Dublin, with remote work. About the Role: The People & Culture Operations Manager plays a central role in ensuring the People & Culture (P&C) function delivers a high-quality, efficient, and compliant service across the Organsiation. This position leads the P&C Team, overseeing day-to-day operations, ensuring that all P&C systems, processes, and administrative activities run smoothly, accurately, and in line with best practice and employment legislation. The role is responsible for managing the full P&C life cycle – from recruitment quality and onboarding through to performance management, employee relations, occupational health, and retirement. It also leads on the review, redesign, and continuous improvement of internal P&C processes, policies, and procedures, ensuring they remain fit for purpose and aligned with organisational needs. A key part of the role involves providing expert employee relations support to managers, guiding them in the application of P&C Operations Manager also oversees monthly P&C metrics, payroll review, risk management, regulatory compliance (including CARF and HIQA), and data protection requirements for the department. Ultimately, this role ensures that the P&C function is a proactive, solutions-focused partner to the Organsiation, supporting operational leaders and contributing to a positive, high-performing workplace culture. The contract available is: Fixed-Term, Part-Time, 17.5 hours (2-years) . The role is being offered as a job-share position , meaning responsibilities will be shared between two part-time post holders to ensure full coverage of the P&C Operations Manager function. The successful candidate will work closely with their job-share partner to ensure continuity, consistency, and high-quality service delivery. The salary range will be €56777-€73808 – DOE, pro-rated based on working 35 hours per week. What You'll Be Doing: · Lead, manage, and support the P&C team while ensuring compliant an effective departmental operation · Oversee recruitment quality, P&C life-cycle processes, an provide guidance to managers on policy application and employment law · Manage employee relations, coaching managers, handling occupational health, and overseeing sick leave · Review, redesign, and continuously improve internal P&C processes, policies, and procedures · Prepare and analyse monthly P&C metrics, identify trends, and maintain the P&C risk register · Conduct final payroll review for CEO approval and ensure data protection compliance within the department · Lead P&C input for regulatory requirements including CARF, HIQA, and other compliance bodies · Oversee ad hoc P&C projects, defining project plans and resource needs · Please open the attached job description for a full list of duties and responsibilities Who We're Looking For: We are looking for an experienced and confident People & Culture professional who brings strong operational leadership and a commitment to delivering a high-quality, compliant, and people-centred service. You will have a solid track record in managing P&C teams and overseeing end-to-end HR operations, with deep knowledge of Irish employment law, employee relations, and best-practice people processes. You excel at coaching and supporting managers through complex people issues, applying policies consistently, and fostering fair, informed decision-making. You will be skilled in reviewing and improving internal processes, analysing P&C metrics to identify trends, and using data to drive continuous improvement. Experience managing risk registers, regulatory requirements such as CARF and HIQA, and data protection obligations is essential. Above all, you bring strong organisation, attention to detail, and a collaborative, solutions-focused approach that builds trust and effective relationships across the Organsiation. Must Haves: · A relevant 3rd level qualification in HR or related discipline · CIPD qualified · At least 2 years’ experience at HR Manager level · Strong knowledge of employment legislation and employee relations · Strong understanding of HR practices including recruitment, pay and benefits, HR systems, contracts and statutory requirements, diversity and performance management. · Excellent communication skills to stakeholders at all levels · Able to demonstrate good attention to detail, good judgement showing logical decision making and a hands-on approach · Excellent time management skills with a focus on people support · A confident self-starter with the ability to operate in a dynamic environment · Systems-strong working knowledge of HR and payroll systems and processes · Excellent MS Office skills Great to Have: · Previous experience of working in an area of healthcare or non-profit would be an advantage Why Join Us? If you’re ready to step into a role that balances professional impact with personal purpose, we’d love to hear from you. You're welcome to get in touch with informal queries by contacting the Hiring Managers below: Danielle Morgan - P&C Operations Manager - 0894753682 orSuzanne Mulholland - Chief P&C and Belonging Officer - 086 817 0322 Please apply by 17th May 2026 by 5pm. #IJA
Graduate Staff Speech And Language Therapist On The Childrens Disability Teams Across Waterford
Graduate Staff Grade Speech and Language Therapist Roles Full time, Permanent – 35 hours per week and Part-time roles We currently have vacancies on our CRC Children’s Disability Network Teams, across all our Dublin locations and our Waterford Location. CDNT Balbriggan; CDNT Clondalkin; CDNT Clontarf; CDNT Swords and CDNT Waterford. The CRC Children’s Disability Network Teams (CDNT) provide intervention to children from the age of 0-18 years, presenting with complex developmental needs requiring inter-disciplinary intervention . Our services are based upon a Family Centered Practice Model in line with the Progressing Disability Services. This is an exciting opportunity to work as part of one of our dynamic teams. During 2024 the CRC has embarked on a programme of organistional transformation. Partnering with the Virginia Mason Institute world leaders in supporting healthcare organisations through continuous improvement and transformational change. We would love to hear from you if you are excited about the chance to become part of our forward-thinking children's teams and contribute to implementing lean healthcare practices. We are looking for someone who lives our values of Respect, Person-Centredness, Collaboration, Quality, Courage and Stewardship. Someone with integrity, purpose and a genuine belief in the potential of every child and family we support. If you thrive in a dynamic environment where innovation matters, where courage in decision-making is valued, and where transformation is a shared endeavour, this role will give you the opportunity to shape the future of children’s community disability services. Partner Agency - Student Sponsorship The Student Sponsorship is to support Health & Social Care graduates from relevant courses in taking up a job in a Children’s Disability Network Team (CDNT). The Sponsorship showcases and promotes the Children’s Disability Network Team as a good place to work and an attractive career opportunity. The Student Sponsorship offers final year undergraduate and postgraduate students sponsorship (financial support) mapped to an actual job in Children’s Disability Network Teams. The Sponsorship is for final year undergraduates and postgraduates in the Republic of Ireland and Northern Ireland relevant courses who will be eligible to register with CORU in 2026 The successful candidate will have the following essential requirements: It must be clearly demonstrated in your CV and supporting statement how you meet the required skills, competencies and knowledge for the post. Department of Health Salary Scale apply, Speech and Language Therapist (€45,063 - €64,424). Please apply through the Rezoomo link. Please specify the CDNT team/s you wish to join. This competition is a rolling competition, interviews will take place weekly with available vacancies filled on a rolling basis. Informal enquires to hr@crc.ie, please specify the CDNT team you are enquiring about. A panel will be created from this campaign from which current and future permanent, specified purpose, whole-time and part-time posts for CRC Children’s Disability Services will be filled. Data Protection: Please refer to crc_job_application_privacy_notice.pdf to learn more about how we handle your personal data and the rights that you have during the recruitment cycle. This role is subject to HSE Approval. We reserve the right to close this competition early if we receive a very high volume of applications. #CR
Electronic Health Record Application Support Analyst
Electronic Health Record (EHR) Application Support Analyst (Grade IV) This is an exciting time to join the new Electronic Health Record (EHR) team as an Application Support Analyst (Grade IV). This role will be varied, fast-paced and you’ll be part of a team dedicated to implementing the EHR for the new CHI hospital. Purpose of the Role: CHI will work with Epic Systems, a software company who are a world leader in this technology, to implement an electronic health record (EHR) system across the organisation, which will go live at the same time as the new hospital opens – as Ireland’s first fully digitalised hospital. The EHR Application Support Analyst (Grade IV) is a core member of the Electronic Health Record (EHR) team. The post-holder will assist the EHR design, configuration, testing and training during the implementation phase to HIMSS Level 6, and subsequently support the go-live and post go-live stabilisation phases. As part of this role the EHR Application Support will attend accredited EHR vendor training and receive certification in system configuration. This position would suit candidates from the following areas (experienced with skills or recent graduates): • ICT, eHealth, Software Engineering or Computer Science • Digital Health and/or eHealth • Nursing, Midwifery, Pharmacy, HSCP disciplines or Medicine (NCHD) • Operational or Administration Essential Criteria: Applicants must meet all the following : Experience How to Apply and Informal Enquiries: Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. Those shortlisted as meeting the essential and/or desirable criteria detailed above will be called to undertake an aptitude test.* This is a two-hour online proctored assessment for the candidate to complete which must be completed within a set timeframe. Only those meeting the required threshold will be selected for interview. *Please note - this is an independent screening tool for the EHR Programme only and is not part of the overall CHI recruitment and selection policy Please see full job description attached below. The closing date for submissions of CVs and cover letters of application is Monday the 11th of May 2026 by 12 p.m. ** Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’ . Applications will not be accepted through direct email or any other method. ** Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. For queries relating to this recruitment process, please contact the Recruitment team via email: CHI.EHR@CPL.ie Children’s Health Ireland is an equal opportunities employer.
Clinical Nurse Manager, Urology
Purpose of the Role The purpose of the Urology Nurse post is to deliver a high‑quality, patient‑centred urology and continence service across the hospital. The role involves the expert management of children with a wide spectrum of urological conditions, and complex needs. The post holder will ensure safe, effective, and evidence‑based care while promoting excellence in clinical practice, education, service development, and multidisciplinary collaboration. Essential Criteria: How to Apply & Informal Enquiries Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is Monday, 4th of May 2026 at 23:45. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Emer Aldridge CNM3, Urology emer.aldridge@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – Evgeniya Byvakina at Evgeniya.Byvakina@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2026 for your information. · 11th May · 8th June · 6th July · 10thAugust · 7thSeptember · 5thOctober · 2ndNovember
Respiratory Physiologist Basic Grade
Respiratory Physiologist Basic Grade. �� Join the Future of Paediatric Care at Children’s Health Ireland (CHI) �� Are you ready to take the next step in your Nursing career? Children’s Health Ireland (CHI) is now inviting applications for Respiratory Physiologist Basic Grade. The purpose of this role is to perform pulmonary function testing and sleep studies in support of the Respiratory teams, delivering accurate, high‑quality diagnostic data in a professional, patient‑centred manner. The post holder will utilise a broad range of skills, techniques, and specialist equipment to ensure tests are conducted safely, efficiently, and to the highest clinical standards. The role requires an active commitment to embracing and supporting technological advancements, including participation in the implementation and operation of new systems and procedures. Given the pace of change in healthcare delivery, adaptability is essential. The post holder is expected to maintain and develop the professional knowledge, skills, and competencies necessary to meet evolving service demands. This description outlines the principal areas of responsibility and will be subject to ongoing review and amendment to reflect service needs and organisational change. Why join CHI? ✅ Career growth: A supportive environment, exposure to cross-disciplinary teams, and opportunities to work in Ireland's newest Hospital with state of the art equipment. ✅ Competitive salary: €44, 776 – €66, 048 LSIs, aligned with HSE pay scales. ✅ Impactful work: Make a real difference and help in creating a culture of Ireland’s leading paediatric hospitals. Essential Requirements: ✨ Possess a BSc in Clinical Measurement Or ✨ · Possess an equivalent relevant scientific qualification (Level 8) as confirmed by the Irish Institute of Clinical Measurements Physiology (IICMP) – confirmation must be submitted with application. Or if Qualified Prior To 2005: ✨Possess the Certificate in Medical Physics and Physiological Measurement (MPPM) from Dublin Institute of Technology Or ✨Possess an equivalent relevant scientific qualification as confirmed by the Irish Institute of Clinical Measurement Physiology (IICMP) – confirmation must be submitted with application Application Process: Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is Monday, 11th May 2026 by 23:45 pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact fiona.phelan@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Recruitment at Aine.Campion@childrenshealthireland.ie
Professionally Qualified Social Worker
Professionally Qualified Social Worker Part time (17.5hours) / Full time (35 hours) Permanent Contract St. Michael’s House is a community based voluntary organisation founded by parents in 1955 which provides facilities and services to over 1,500 people with intellectual disabilities and their families in Ireland throughout Dublin city and county. St. Michael’s House has been a leading provider of high-quality, person-centred services for adults with intellectual disabilities for over 70 years. We provide services in three regions: North Region (Ballymun); North Region (Coolock); South Region (Goatstown). About the role: Applications are invited for the post of Professionally Qualified Social Worker to work as part of SMH Social Work Department (adult services). The post/s will be based in the North Region of SMH with cross-regional responsibility. The successful candidates will support the effective delivery of the social work function in SMH. St Michael’s House seeks to employ proactive and progressive individuals who identify with the ethos of providing a continuum of innovative services that support people with an intellectual disability to integrate with the community. Good assessment skills, planning skills and the ability to manage a complex caseload are essential as well as good clinical, organisational and administrative capacity to properly discharge the functions of this role. This is a great opportunity for someone who is keen to enhance their skills and further their career development. 2026 graduates are welcome to apply. Essential Requirement for this position: Salary Scale: Successful candidates will be paid in line with the February 2026 HSE revised consolidated Social Worker pay scale (Point 1; € 50,621 – Point 10; € 73,080 LSI per annum based on working a 35 hour week). Should you have no prior public sector experience you will be placed on point 1 of the pay-scale above. Closing date for receipt of applications: 6th of May 2026 at 5:00 pm Informal enquiries are welcomed. Please contact Kim Senior (Head of Social Work), kim.senior@smh.ie Candidates should note that canvassing will disqualify them. St. Michael’s House is an equal opportunities employer.
Placements And Programmes Coordinator
Placements (ITE) and Programmes Coordinator School/Unit : School of Education Post Title: Placements (ITE) and Programmes Coordinator Post Duration : Full-Time, 2-year fixed-term contract Grade : Grade VI Reports to : Head of School of Education Salary : NCAD Grade VI Salary Scale €57,897 – 70,733 *per annum *Candidates should note that as per Department of Finance guidelines, entry will be at the first point of the salary scale and the rate of remuneration may be adjusted from time to time in line with government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Annual Leave : Annual Leave will be 27 working days per annum. This leave is exclusive of public holidays. Hours of Attendance : Working hours will be 35 hours per week (net of rest breaks). Location : This position is based at NCAD, 100 Thomas Street, Dublin Role Purpose: NCAD, changing the world through bold and curious thinking, making and doing. NCAD is a creative community, and one of Europe’s leading higher education institutions for visual disciplines. Our studio-based approach to teaching and research creates the environment for critical enquiry, radical experimentation and creative learning, helping our students and staff to address many of the real challenges confronting society, culture and contemporary business. Our graduates, whether in Design, Fine Art, Education or Visual Culture are equipped to approach situations, questions or challenges through a process of creative thinking that they learn while students here. They are well qualified to bring their creativity and skills to many different careers when they leave NCAD, and NCAD graduates have gone on to make their mark in many areas of the economy and society. The School of Education currently comprises a Joint Honours BA in Education and Fine Art/Design and a Professional Master in Education (Art and Design) which collectively represents approximately 100 FT students. It also includes the Department of Continuing Education in Art and Design with a FTE of 74 students and 350 non-credit students and delivers a Higher Diploma in Art, four University Certificates and a number of part-time accredited and non-accredited courses. New postgraduate provision is in development including a further Professional Masters in Education in Design Engineering Technology and a Graduate Certificate in Further Education in Art are in development. The School of Education seeks to appoint a Placements (Initial Teacher Educator) and Programme Coordinator to coordinate and project manage the Placement Office and academic programme. The role includes working with the School Administrative office and faculty staff to provide students and staff with the necessary supports to undertake school placements and programme delivery. The School of Education currently manages 210 school placements - (additional cohorts of students will be added as the DET or equivalent comes into operation). Principal Duties and Responsibilities : School Placements ● Oversee the annual operations cycle of the ITE Placement Office, ensuring up-to-date procedures and processes are maintained (under graduate and post graduate) ● Manage and coordinate the school placement programme, ensuring compliance with programme, module, and Teaching Council requirements ● Develop resource models and develop the annual budget (approved by Head of School) for school placements ● Liaise with Programme staff in operating and implementing ITE school placement ● Review and enhance the placement programme annually, contributing to quality assurance cycles, student forums, engaging with external examiners and other continuous improvement initiatives ● Collaborate with programme staff and support the implementation of placement procedures across undergraduate and postgraduate programmes ● Communicate placement requirements to students, maintain an accessible placement records/register and databases, and track student feedback and assessment data ● Build and manage relationships with schools (principals, vice principals, teachers), coordinate placements, and support supervisors and placement staff ● Maintain (and replenish) a panel of qualified school placement supervisors and provide administrative support ● Provide induction to newly recruited School Placement staff, ensuring that standards are maintained in school placement implementation with the provision of up to date; Handbooks, Guidelines, and Information packs for staff and students undertaking school placement ● Programmes ● Oversee programme operations, including timetabling, module coordination, and scheduling of teaching activities ● Prepare and manage draft timetables (BA Education/Art and Design and Critical Cultures) and create programme schedules across trimesters ensuring these are shared with staff. ● Liaise with Programme staff within School of Education and other departments ensuring that all parties have access to relevant programme timetables and documentation. ● Identify and coordinate resource requirements, including staffing, facilities, equipment, and support systems ● Assist to the Head of School in preparing documentation for programme review/development/ as appropriate ● Liaise with Head of School to assist in the coordination of the annual recruitment process of staff and materials budget to support the delivery of the programme including collation of contracted hours ● Support quality assurance processes by organising student forums, compiling feedback, and contributing to annual programme reviews ● Support the programme team in identifying and addressing academic welfare concerns affecting students registered to the programme, escalating issues as appropriate. ● Ensure effective communication of programme materials, coordinate student induction, support assessment feedback systems, and assist in planning school placement timetables General ● Ensure compliance with policies and standards (e.g., garda vetting, health & safety), contribute to meetings (including staff, programmes and teaching council meetings where relevant), and provide reports and updates on school placements and programme delivery ● Any other appropriate duties may be assigned by the Appropriate Officer from time to time. Selection Criteria Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria. Mandatory Criteria ● (a) A minimum of 3 years’ relevant experience in an equivalent role PLUS relevant academic qualification (NFQ Level 6 or higher) OR (b) a minimum of 5 year’s relevant experience ● Strong administration skills and project management experience ● Have excellent communication, both written and verbal ● Have excellent interpersonal skills, with proven experience of building relationships with external and internal stakeholders ● High level of proficiency in IT, including strong excel skills and proficient in the use of project management software ● Have proven ability to work on your own initiative ● Proven ability to lead and manage complex projects involving multiple stakeholders ● Ability to drive innovation and meet deadlines and prioritise workload ● Experience in problem solving and decision making. ● Be legally eligible to work in the Republic of Ireland ● Enjoy working in a creative environment, collaborating across teams and effectively responding to tasks and requests ● Flexibility in responding to the requirements of the post and ability to adapt to a changing environment. Desirable Criteria ● Previous experience in a higher education institution ● Knowledge of Irish education system Closing Date: 11th May 2026
DML Workshop Supervisor
CV's will not be accepted. Only online Rezoomo applications will be accepted. Location of post The following permanent whole time vacancies are currently available: · Phoenix Clubhouse EVE, Monastery Rd Clondalkin · Rainbow Clubhouse EVE, Grounds of Cherry Orchard Hospital, Cherry Orchard Road, Ballyfermot, Dublin 10 · EVE New Horizon Broomhill Tallaght A panel may be formed as a result of this campaign for EVE Services from which Dublin and Midlands current and future, permanent, temporary and specified purpose vacancies of full or part-time duration may be filled Informal enquiries Name: Fiona Osborne Mobile/Telephone: 087 3588348 Email: Fiona.osborne1@hse.ie Details of service EVE is a programme within the HSE, whose primary ethos is to provide community-based recovery-orientated programmes for adults who experience mental health difficulties, intellectual difficulties, Asperger’s Syndrome, and Physical and Sensory disabilities. We cater for participants/members through our network of Vocational Training, Hub and Clubhouse services in 20 locations across Dublin, Wicklow and Kildare. Mission EVE seeks to provide contexts, which support people become active citizens in their local communities by promoting health, wellbeing, learning and social inclusion in quality person-centred community services. Vision EVE is a department within the HSE that is committed to the provision of effective, safe, high quality health and personal social services in the community. We will achieve this through the delivery of hope-inspiring, health promoting services that support people achieve personal wellbeing and live a self determined life as an active citizen and valued member of their local communities. Community Health aims to deliver an integrated healthcare system which is responsive to people’s needs at the lowest level of complexity for the local population. Focusing on service delivery and decision making at local level informed by national frameworks, allows the HSE to: · provide better direct accountability; · provide for increased decision making at · local area level; and · Deliver services in the community through an integrated management structure. By working together, the HSE plan seeks to deliver: · A healthier start for children and reduced health inequities · Reduced risk factors for chronic disease focusing on harmful alcohol use and rising obesity rates · Increased community services and support to live independently in your own home or in the community · Improved access to tests and specialist appointments, closer to home · Reduced waiting times for diagnostic tests, outpatient appointments, in-patient and day case procedures · Mental health support that aims to keep you well and responds quickly when you need it · More person centred support for people with disabilities to live full, independent lives
Locum Consultant Trauma & Orthopaedic Surgeon
MATER MISERICORDIAE UNIVERSITY HOSPITAL (Under the Care of the Sisters of Mercy) Eccles Street, Dublin 7 LOCUM CONSULTANT TRAUMA AND ORTHOPAEDIC SURGEON - IMMEDIATE START REQUIRED · Mater Misericordiae University Hospital – 37 hours per week The following Professional Qualifications, experience shall apply to this appointment: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council in Ireland in the speciality of trauma and orthopaedic surgery and a minimum of one year certified postgraduate fellowship training in spinal surgery. Informal enquiries can be made by contacting Mr Shane O’Neill - Consultant Trauma and Orthopaedic Surgeon (si spinal surgery) – shaneoneill@mater.ie Please upload your CV by clicking on “Apply Now” below. The latest date for receipt of applications is Wednesday 11 March 2026 . Department of Health and Children regulations apply to the above post. The Mater Misericordiae University Hospital is an equal opportunities employer.
Innovation Business Development Executive
PURPOSE OF THE JOB: The post holder will work within the Business Support Centre and will support the delivery of the College Employer Engagement Strategy by developing and managing relationships with clients to generate college income. The post holder will be required to maximise income on programmes funded through DfE and other funding mechanisms. They will be required to meet income targets on the BSC innovation and productivity programmes. The post holder will work alongside the Business Support Centre and Innovation Centre Managers to support the growth and development of the innovation and productivity programmes. The post holder will be expected to arrange sector specific events and meet agreed targets. Main Duties and Responsibilities 1 Income Generation 1.1 Assist the Business Support Centre and Innovation Centre Managers in implementing a sales and commercial strategy to grow revenue. 1.2 Make sales calls and visits to new and existing clients to generate new business. 1.3 Line manage the Business Development Assistant to ensure that targets and KPIs are achieved on a monthly basis. 1.4 Meet personal sales targets as agreed with line manager. 1.5 Embed processes across the college to ensure that there is a strong commercial approach and a commitment to supporting businesses. 1.6 Provide management with sales reports and briefings on a regular basis. 1.7 Prepare commercial tender documents and funding applications and proposals. 1.8 Support the Business Support Centre and Innovation Centre Managers in delivery of innovation and productivity programmes. 2 Client Account Management 2.1 Manage key client accounts, agreed with line manager, ensuring high standards of customer satisfaction and product and service delivery. 2.2 Cross sell all NWRC products and services to clients to secure high levels of repeat business. 2.3 Ensure that client account information is kept up to date on the CRM system. 2.4 Build long term, strong relationships with clients through strong and effective communication. 2.5 Represent the College on relevant business support forums aimed at growing local economic development. 2.6 Display an awareness of sector growth requirements by closely monitoring customer needs. Manage the process of linking such information to influence change. 2.7 Identify innovation centre and curriculum enhancement opportunities including industry projects, guest speakers, placements and work experience and liaise with colleagues to ensure implementation. 2.8 Participate in client debriefs. 3 Innovation and Productivity Development 3.1 Actively promote, organise and achieve the activity and income targets from innovation and productivity funded programmes from a range of sources such as DfE, Invest NI, InterTrade Ireland, Enterprise Ireland and Innovate UK. 3.2 Support the growth strategy by building relationships with innovation centres, curriculum, employers, stakeholders and other external agencies to develop innovation and productivity programmes and to explore potential for the delivery of business development activities. 3.3 Co ordinate the activity to be delivered by NWRC under externally funded innovation and productivity initiatives such as the Innovate Us, Innovation Vouchers, Innovation Boost, Knowledge Transfer Partnership, Connected and SME Productivity Booster programmes, preparing funding applications, tenders and reports as required. 3.4 Engage with SMEs to conduct innovation needs analysis and develop funding proposals in line with business needs and funding mechanisms. 3.5 Upload and manage data and baseline information on the SPICE CRM system and prepare the innovation and productivity programmes monthly claims. Ensure all information is accurately input for the College systems to replicate the SPICE CRM system and reconcile financial claims with NWRC Finance Department for accuracy. 3.6 Regularly assess the external environment and in conjunction with Business Support Centre and Innovation Centre Managers to ensure the current innovation and productivity offerings aligns to industry and inform innovation centre and curriculum development. 3.7 Engage with key external organisations to create strategic partnerships that will assist the Local Economic Partnership strategy for the NWRC region. 4 Quality 4.1 Work alongside the Quality Enhancement unit to assist in the development of a Quality Assurance strategy that support a full evaluation of the innovation and productivity projects. 4.2 Ensure that high levels of customer satisfaction is secured at all times and quickly rectifying any problems, full evaluations must be completed for each project. 4.3 Ensure that all work and output is of the highest quality following all standards as agreed with the Business Support Centre Manager. This will include making recommendations for quality improvement and monitoring quality on an on going basis. 5 Staff Supervision and Liaison 5.1 Supervise staff to ensure that all income generation targets and individual KPIs co ordinate projects and relevant staff to deliver innovation and productivity programmes. 5.2 Ensure that staff maintain the CRM system to the highest standards. 5.3 Support the Business Support Centre and Innovation Centre Managers to deliver a range of interventions through the range of innovation and productivity programmes, in line with DfE and other funder requirements and client needs. 5.4 Co ordinate with Innovation Centre Managers and technical consultants to support the delivery of innovation and productivity programmes across a range of funded projects. 6 General 6.1 Lead in the implementation of the College’s Equality Policy in the Department and ensure this Policy underpins the work of the planning process. 6.2 Comply with and actively promote College policies and procedures on all aspects of equality. 6.3 Ensure full compliance with Health and Safety requirements and legislation in accordance with College policies and procedures. 6.4 Ensure full compliance with the College’s quality assurance systems and procedures in accordance with College policies and procedures. 6.5 Undertake any other duties as required by the College’s Principal and Chief Executive or persons carrying his delegated authority. The list of duties is not exhaustive. The postholder will be expected to undertake other relevant duties in order to meet any changing operational requirements. TERMS AND CONDITIONS Terms and conditions of employment are those as laid down by the Non Teaching Negotiating Committee for Further Education in Northern Ireland and will include locally agreed terms and conditions. Salary Scale Band 6 Scale Column Point 27, £38,220 to Point 30, £40,7776 per annum. New appointments will normally be placed on the first point of the scale. Hours of Work The hours of work will not normally be less than 36 per week. The hours of duty which may be on any of the College sites will be such as laid down to meet the needs of the College and may include periods of duty after, as well as before 5.00 pm on any Monday to Friday. Annual Leave Entitlement Entitlement to annual leave is 24 days in a full holiday year in addition to 12 public and extra statutory holidays. Entitlement to leave in the first year of employment is pro rata to the number of months completed. Pension Scheme There is an Occupational Pension Scheme relating to employment with the College. Further details will be provided on appointment. Other Employment No other employment should be entered into during the period of employment with the North West Regional College. No employment by or in the service of another person or body should be undertaken except with express approval of the Principal and Chief Executive. POLICIES All staff have an obligation to comply with the statutory duties relating to Section 75 of the Northern Ireland Act 1998 and will be required to contribute to the implementation of the College’s Equality Scheme drawn up in accordance with this legislation. The North West Regional College as a public authority is committed to the promotion of Equality of Opportunity in accordance with the Northern Ireland Act 1998 Section 75. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Smoking is only permitted in designated areas in which smoking bins are located. This document can be made available in a range of formats, please contact HR Services with your requirements.
