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Job Title: Finance Executive Grade: Higher Executive Officer Post Type : Permanent Full-Time Location: Cork; however, there will be a requirement to travel from time to time. Remuneration: €56,607 to €68,840 per annum Job Purpose The Finance Executive shall provide comprehensive support in the provision of accurate and timely financial and accounting reports and other information as required. They will manage Safefood’s payroll processing and undertake other corporate administration duties as needed. Key Responsibilities Additional Information Safefood is committed to equality, diversity and inclusion throughout its work. Safefood is required to comply with Equality and Human Rights legislation in both Ireland and Northern Ireland with equality objectives and commitments mainstreamed into its main strategic and operational business plans. It is fully committed to fulfilling these obligations through a proactive approach to equality and human rights issues in all aspects of its work and by providing a working environment that is free from unlawful discrimination, victimisation or harassment. Safefood’s Disability Action Plan 2026–2030 outlines measures to ensure that equality of opportunity is achieved, with regular monitoring and reporting on progress towards delivering on these commitments submitted to the Equality Commission (NI). Regular training in equality, diversity and inclusion is provided to all staff to encourage awareness of disability and equality issues and Safefood actively encourages people with disabilities to apply for roles in the organisation. Safefood is committed to meeting our environmental and sustainability obligations to combat climate change by driving down our energy and carbon impacts. We have implemented several initiatives across our offices as part of our Climate Action Plan to recycle, reduce waste, and minimise paper usage. Additionally, by embracing hybrid working arrangements and technology, we have reduced the environmental footprint of our office spaces and lessened the need for many of our employees to commute and travel. We will continue to explore other opportunities that will support our efforts to meet our future commitments to combat climate change.
Policy and Research Officer
Overview of the Agri-Food Regulator An Rialálaí Agraibhia (Agri-Food Regulator) is an independent statutory Office established in December 2023 under the Agricultural and Food Supply Chain Act 2023. The Agri-Food Regulator is concerned with promoting fairness and transparency in the agri-food supply chain. Its statutory remit and focus is on business-to-business relationships within the supply chain. The 2023 Act assigns two main areas of work to the Regulator: (a) the enforcement of unfair trading law in business-to-business relationships in the agri-food supply chain. Under the 2023 Act, the Agri-Food Regulator has been designated as the Enforcement Authority for the purposes of Directive (EU) 2019/633 of 17 April 2019 on unfair trading practices in business-to-business relationships in the agricultural and food supply chain. To coincide with the establishment of the new Office, the Unfair Trading Regulations (SI 625 of 2023) were introduced and, from that date, the provisions of SI 198 of 2021 introduced as part of the initial transposition of the Directive into Irish law were revoked. The Unfair Trading Regulations provide legal protection against 16 specific unfair practices for any supplier of agri-food products subject to their annual turnover being lower than the buyer's turnover once the buyer’s annual turnover is greater than €2m. (b) the collection, analysis and publishing of reports on price and market data relating to the agricultural and food supply chain in the State and to publish regular analysis and reports on contingency issues regarding the agricultural and food supply chain. Following a request from the Board of the Agri-Food Regulator, new regulations granting the Agri-Food Regulator the power to compel the provision of price and market information from businesses were signed by Martin Heydon TD, Minister for Agriculture, Food and the Marine on 16th December 2025. The new Regulations (SI 629/2025) have been published. Under these Regulations, the Regulator will have the ability to compel information impacting upon price and margins from a business within the agri-food supply chain in cases where that business has not complied with a request for information voluntarily. Background to the Legal and Research Unit As the Agri-Food Regulator continues to develop and expand its statutory functions, there is a growing need to strengthen research capacity to support effective regulation, enforcement and policy development. The Regulator is therefore establishing a new Legal and Research Unit, combining legal advisory and research functions during the organisation’s current phase of growth, with the expectation that these functions may evolve into standalone units over time. Among the responsibilities of this new Unit are to: • oversee the development, implementation and oversight of buyer guidelines. • assist in the preparation of various reports as the Agricultural and Food Supply Chain Act 2023 requires. • assist in the ongoing development and execution of annual supplier surveys, including the design of survey methodology, analysis of results and the identification of areas for improvement. • undertake or commission research and analysis. • report and make recommendations in relation to policy matters or proposals for legislative change. Roles As part of the development of this new Unit, the Regulator is looking to recruit two Policy and Research Officers who will be tasked with progressing the development, implementation, and oversight of the responsibilities outlined above. The roles will play a key part in translating data, insights, and regulatory objectives into clear, practical guidance for businesses and stakeholders. The positions will combine policy development, research, operational management and stakeholder engagement, while supporting a culture of continuous learning, ethical practice and innovation across the organisation. As the roles evolve, the Policy and Research Officers will help shape emerging processes, contribute to quality assurance and represent the Regulator at external events and forums. The successful candidates will report to the Head of Legal and Research and may have at least one staff member reporting to them, depending on how the work of the organisation evolves. The posts are located at the Government Campus, Backweston, Celbridge, Co. Kildare. The successful candidates must have access to their own transport and should have a full, clean driving licence given that some domestic travel is envisaged with possible overnight stays. It is intended to create a panel from this competition from which appointments may be made to further vacancies within the Legal and Research Unit as well as to similar roles across the organisation. Any panel established under this competition will remain in place for 18 months. Inclusion on a panel does not confer a right to appointment. Candidates not appointed before the panel expires or is exhausted will have no entitlement to appointment thereafter. Role and Responsibilities Responsibilities of these roles include but are not limited to: • Coordinating the development and implementation of buyer guidelines based on stakeholder engagement and consultation in addition to analysis of available data and insights. • Managing the conducting and continual enhancement of both annual and once-off surveys and other research activities as they arise. • Developing the research function of the organisation and identifying opportunities to contribute to the various functions of the Regulator. • Contributing to the organisation through effective and efficient operational management of assigned functions within the Unit. • Contributing to the communication efforts of the Unit and broader organisation with a broad range of stakeholders, particularly with respect to the regulatory framework and general approach to buyer guidelines and possible codes of practice submitted by businesses. • Actively participating in the building of a culture of continuous learning and innovation across the organisation. • Representing the Regulator at stakeholder events – travel nationally is envisaged with the potential for overnight travel. • As a new role at the Regulator, undertake additional duties (relevant to the role and/or skill sets required) that emerge as the role establishes within the organisation. Note: The above is a general guide to the key duties and responsibilities of the role and is not an exhaustive description. The functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria, you must explicitly reference how you meet the same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: • Have an Honours bachelor’s degree (NFQ Level 8) or equivalent. • Have experience clearly communicating complex information either in writing or verbally. • Demonstrate the capacity to manage multiple projects and competing priorities and work independently while contributing effectively within a developing team. • Possess strong IT and digital capability including proficiency in Microsoft Office and experience using data or document management tools. • Have a minimum of 12 months’ work experience. • Full clean driver’s license with access to own car. Desirable Criteria Please note that should further shortlisting be required after consideration of essential criteria above, a selection of the following may be assessed. The ideal candidate should: • Have an Honours bachelor’s degree (NFQ Level 8) or higher in a discipline directly relevant to the role of the Agri-Food Regulator such as Food and Agribusiness Management, Food Business and Innovation, Food Supply Chain Operations, Sustainable Food Systems. • Have a minimum of 6 months’ relevant work experience in one or more of the following areas: ➢ Policy development, regulatory analysis or legislative implementation. ➢ Economic, market or sectoral research and analysis. ➢ Designing, managing or analysing surveys and research projects. ➢ Regulatory compliance, enforcement or governance frameworks. ➢ Stakeholder consultation and engagement. • Have experience in the preparation of reports, briefings or policy recommendations. • Demonstrate a strong understanding of regulatory or enforcement environments, public sector governance and accountability frameworks, and market dynamics and/or supply chain structures, ideally within the agri-food sector. • Have experience of communications outreach in a work environment. • Have experience with data visualisation tools (e.g., Power BI, Tableau). Remuneration Salary Grade: Administrative Officer Salary Scale: €40,768 €43,464 €44,236 €47,613 €51,950 €55,395 €58,977 €62,606 €66,233 €69,849 €72,353 (LSI1), €75,789 (LSI 2) Personal Pension Contribution (PPC) rate. This salary is payable to an individual who is required to make a personal pension contribution (PPC) to their main pension (in general those persons whose initial appointment to the Public Service is on or after 6th April 1995). €39,242 €41,991 €42,369 €45,579 €49,687 €52,858 €56,173 €59,587 €63,031 €66,469 €68,840 (LSI 1), €72,108 (LSI 2) Non-Personal Pension Contribution (non-PPC) rate. This salary is payable to an individual who is not required to make a personal pension contribution (PPC) to their main pension scheme. Annual Leave: 25 days per annum. This leave is on the basis of a five day week and is exclusive of the usual public holidays. Note: • entry will be at point 1 of the scale and will not be subject to negotiation. • different pay and conditions may apply if, immediately prior to appointment, the appointee is already a serving Civil Servant or Public Servant. • the rate of remuneration may be adjusted from time to time in line with Government pay policy. Contract: Permanent
Communications Advisor
Grade and SalaryGrade E (€49,252 - €73,877) Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Communications and Corporate Affairs Directorate has a clear purpose: To strengthen Uisce Éireann’s reputation and be a trusted advisor and practitioner to ensure that Uisce Éireann achieves its Corporate Strategy and Business outcomes. Our approach is to ensure we provide integrated strategic communications advice and solutions to the business and ensure we focus our communications effort on the right target audiences and channels with clearly defined measurables and outcomes. The Corporate Affairs Directorate has a diverse mix of skillsets and responsibilities including brand strategy, market research and insights, marketing and digital marketing (websites and social media strategy), corporate affairs, public relations, crisis management, project communications, stakeholder communications, public affairs, sponsorships, media relations and internal communications. The Communications Advisor will support the Communications Manager to deliver the overall objectives of the directorate by playing key roles across the team. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
National Sampling Manager
Grade and Salary C (€83,891 -€125,837)* Job Description *This role can be based nationwide* We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights into our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Scientific Services functional area is responsible for the national provision of operational support services to include sampling and laboratory analytics, ensuring that activities are performed safely in accordance with regulatory obligations to protect public health and the environment. Reporting directly to the Scientific Services Senior Manager, the National Sampling Manager will be responsible for the delivery of high-quality accredited sampling across Ireland. This should be delivered at optimal costs to Uisce Éireann. The National Sampling Manager will be responsible for the development of strategy, processes, procedures, and ways of working to ensure an efficient national sampling service. They will secure and maintain ISO 17025 accreditation for sampling of drinking water, surface water and wastewater. Main Duties and Responsibilities: • Work with the Scientific Services Senior Manager in the development of business strategies for sampling and Scientific Services by providing specialist advice in their area of expertise. • Work closely with the National Laboratory manager/ team to ensure sampling service meets the overall testing teams requirements. • Responsible for managing and maintaining a focus on sample delivery times including reaction times to incidents. • Make decisions on the allocation of resources (finance, people, equipment, information, and data) and managing competing demands for these resources. • Ensure INAB 17025 accreditation is achieved and maintained. • Provide high levels of customer service to maintain good working relationships with key stakeholders. • Development of customer engagement protocols for Sampling Officers as Uisce Éireann’s on-the-ground representatives. • Lead a culture of continuous improvement to deliver cost efficiency and service quality, challenging and developing solutions for improvements to existing practices and adopting industry best practice. • Ensure the team works following defined levels of competence, regulation standards, health and safety requirements and legislation. • Ownership of the budgets for the sampling service. • Responsible for building a high performing team by managing and developing their team members. • Responsible for internal team communications. • Monitor and report KPIs for processes over which they have ownership. Identify and analyse potential performance issues and recommend improvement opportunities. • Manage the development of best practices and implementation of standard operating procedures for the provision of the sampling service. • Responsible for performing any other duties that the Scientific Services Senior Manager may reasonably request. General Duties and Responsibilities • Collaboration with key internal stakeholders across the UÉ business. • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Provide visible leadership for their team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with any relevant cybersecurity regulation. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable. • A minimum of 7 years’ experience in the water, utilities or similar industries is desirable and or relevant experience. • Experience in leading teams to deliver customer strategies that enhance customer service. • Requires in-depth knowledge of both risk assessment and relevant legislation/regulations, coupled with the practical ability to undertake the operations of a national field-based sampling service. • Require in-depth professional knowledge of sampling, testing, logistics and safety. • Ability to enable positive teamwork across departments and encourage cooperation and open discussion to achieve common goals. • Background in guiding and empowering teams to make a positive impact and challenging the status quo to drive development. • Proven track record in leading continuous improvement initiatives in teams. Strong background in team motivation, and performance management. • Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate complex information to others. • Demonstrated experience in setting measurable safety and well-being goals for a team. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Wastewater Modelling Technical Lead
Grade and Salary D (€62,259 - €93,388*) We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann. The Asset Planning team is accountable for the timely delivery of essential, value for money water services Infrastructure for Ireland. The scope of the team's responsibility covers 5 main areas: Housing Growing, Capex Pipeline, Risk Maintenance and Safety, Critical Assets and Leakage. Reporting to the Wastewater Network Performance Manager, the Wastewater Modelling Technical Lead will be responsible for the technical management of wastewater network performance assessments and network designs for wastewater modelling projects undertaken nationally by Uisce Éireann and others working on behalf of Uisce Éireann. The role holder will provide technical leadership on industry best practice in relation to wastewater network hydraulic modelling, model auditing and model maintenance. The role holder will be required to work closely with internal teams, Local Authorities and external stakeholders where necessary. Main Duties and Responsibilities: The closing date for receipt of applications for this vacancy is 31/03/2026 . Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Asset Data Coordinator
Job Schedule Full time Vacancy TypePermanent Vacancy Grade and SalaryF(€40,960 - €61,440)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann The Asset Intelligence team’s purpose is to connect their customers with quality asset data to drive insights and support decision making. The scope of the team's responsibility covers 4 main areas: Asset Data Insights and Stakeholder Management, Asset Data Management, Asset Data Governance and Special Projects Reporting to the Asset Data Analyst-Maximo Architecture, the Asset Data Coordinator will contribute to the collection, processing and management of asset data within Uisce Éireann’s asset management systems Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Wastewater Compliance Coordinator
Vacancy Type Permanent Vacancy Grade and Salary F(€40,438 -€60,657 )* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Environmental Regulation & Scientific Services function is responsible for setting and managing environmental governance within Uisce Éireann; the provision of scientific services to Uisce Éireann to demonstrate regulatory compliance and to assist in making informed operational and investment decisions; and is responsible for the strategic relationship with the EPA, HSE and IFI with regards to environmental and regulatory compliance. Reporting to the HQ Wastewater Compliance Manager, the Wastewater Compliance Coordinator HQ will be responsible for supporting the provision of quality sampling processes (all quality monitoring and analysis) Wastewater Services in line with both statutory and operational requirements; compiling compliance reports and assisting in the development of system solutions to meet compliance monitoring and reporting requirements. Main Duties and Responsibilities: • Support the development and maintenance of National Sampling Plans. • Support the tracking delivery of the National Sampling Plan and liaising with Regional Teams to facilitate further decision making. • Liaise with the Compliance team to identify specific system development requirements. • Assist in the development and maintenance of advanced data analysis solutions to facilitate compliance data management and reporting requirements. • Review Compliance monitoring data, incidents, compliance investigations, EPA Files and complaint data and support the HQ and Regional teams by undertaking trend analysis, reporting, and liaison to facilitate follow up activities. • Review the performance of existing data analysis and reporting systems, identify and implement appropriate improvements. • Provide regular progress updates to the HQ Wastewater Compliance Manager. • Contribute to achieving the objectives and targets of the Environmental Regulation Team Plan, and the Uisce Éireann Business Plan. • Generate outputs in the form or Reports, Instructions, Templates, Standard Operating Procedures etc. in standardised and consistent formats that convey data and decisions in a systematic manner. • Ensure systems capture and align with emerging needs of the business and provide information and direction to stakeholders based on the generated outputs of the system. • Support the generation of national monthly compliance metrics, KPIs, and statistics. • Provide information and data in a high quality format to other functions and departments as required to support their needs. General Duties and Responsibilities • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation • Other duties as required Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • A minimum of 1 years’ Experience in the water, utilities or similar industries is desirable • Strong computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook • Ability to analyse customer needs and provide support to resolve issues • Demonstrated ability to collaborate with colleagues and look for different perspectives • Track record of striving for quality and ensuring consistently high standards of work • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner • Ability to set up ongoing processes and procedure to collect and review information • Track record of complying with safety objectives and policies and encouraging others to do the same CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Workflow Reporting Coordinator
Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field, the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution. Reporting to the Workflow Reporting Supervisor, the Workflow Reporting Coordinator will be responsible for producing and collating all Workflow key operational and regulatory reports including preparation of month end reporting packs for circulation. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
LRSD and ERSD Lead
Grade and Salary D (€61,531 -€92,296)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Customer Service and Complaints Resolution Technical Manager, the LRSD/ and ERSD Lead is responsible for managing and improving customer service operations, ensuring high quality service delivery and striving to meet Uisce Éireann Customer’s expectations. Main Duties and Responsibilities: • Lead, Mentor and Coach a team of Customer Service Representatives. • Management of core inbound and outbound channels for LRSD/ERSD areas via Phone, email, workshops and social media. • Oversee end-to-end service delivery processes, from initial customer contact to issue resolution. • Analyse data and develop strategies to improve service quality, efficiency and reduce customer and business effort. • Management and supporting of the LRSD/ERSD Team in our Outsourced Partner Day to day, ensuring key KPI’s, metrics and outcomes are delivered. • Handle escalated enquiries, issues and complaints, ensuring timely and satisfactory resolutions in line with SLA’s. • Governance over customer charter payment and goodwill gesture approvals, ensuring strict controls are in place and monitored. • Work with internal stakeholders to ensure the delivery and closure of issues against SLA requirements. • Communicate key monthly metrics, trends and insights to key stakeholders internally to support enhanced visibility of LRSD/ERSD issues that drive improvements in trust and confidence. • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores. • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility group. • Manage contact quality programme and conduct regular voice of the customer sessions with front line advisors. • Work to reduce silos across the organisation to support improved turnaround times and customer outcomes for complaints, escalations and LRSD/ERSD. • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Development and generation of regular reports on KPIs and present findings to the Customer Service and Complaints Resolution Technical Manager. • Develop and Implement quality assurance procedures to ensure consistent service quality. • Ensure adherence to Uisce Éireann policies, procedures, and compliance standards. • Stay updated on industry regulation and ensure the team operates within legal boundaries. • Support the on-call rota if required. General Duties and Responsibilities • Collaborate with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • A minimum of 5 years’ Experience in the water, utilities or similar industries is desirable • Strong background in upholding organisational values through decision-making and constructive actions. • Demonstrated people management experience, with strong people, change management and conflict resolution skills. • Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes. • Highly motivated individual, working to the highest professional standards and with proven ability to deliver results. • Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions. • Microsoft Excel proficiency and reporting experience desirable. • Experience in a similar customer service and escalation management role desirable. • Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. • Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. • Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. The closing date for receipt of applications for this vacancy is 19/03/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Wastewater Network Operations Team Lead
Grade and Salary E, €50,223 - €75,334 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Wastewater Network Operations Manager, the Wastewater Network Operations Team Lead has a remit over a geographical area and is responsible for managing the operation of the wastewater network to deliver a consistent customer service standards and managing routine maintenance activities on the network assets. The Wastewater Network Operations Team Lead will be responsible for leading and managing the performance of a team of wastewater network operators and to provide them with the necessary direction and skills to ensure the operation of the network and ensuring compliance with relevant legislation, whilst operating within budgetary constraints. Out of hours working will be required and appropriate standby rates will apply. Main Duties and Responsibilities: Operational Responsibilities: • Responsible for leading and managing the performance of a team of network operatives across the across the wastewater infrastructure and to provide them with the necessary direction and skills to ensure the provision of services in a geographical area. • Responsible for managing operational activities on the network infrastructure within a geographical area including control of valve operations, treated water storage, trunk mains, pumping stations distribution networks and their associated fittings are carried out and completed. Raise follow on work requests as required and repair activities across the network infrastructure. • Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing. • Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works. • Ensure responses to SCADA / telemetry alarms are effective and in accordance with standards and procedures to deliver a consistent customer service. Responsible for requesting critical alarm level changes to the Telemetry Services team. • Responsible for interacting with Wastewater Network Operations Operatives to understand the needs of the network and identify any potential wastewater network operations intervention requests. Responsible for submitting these requests to Wastewater Network & Conservation Planning, providing supplementary information as required. • Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes. • Responsible for monitoring and reporting KPIs for processes over which they have ownership. • Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans. • Participate in out of hours and standby working as required. Budget Management: • Responsible for the management of costs associated with the Network Operations team. • Co-ordinate the effective and efficient use of budgetary resources including inventory management, through team meetings, productivity management, utilisation of vehicles and equipment (both fleet or hired), implementation of work tasks and monitoring of wastewater network operations. Customer Management & Incident Management: • Manage proactive and reactive activities to deliver consistent customer service. • Responsible for the investigation of complaints regarding water services including various internal and external stakeholder engagement. • Responsible for inputting updates into the Uisce Éireann outage management system including various internal and external stakeholder engagement as required.. • Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator. Health and Safety: • Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically. • Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices. • Ensure all health and safety and procedures are adhered to including traffic management plans, risk assessments (Safe System of Work Plan), use of PPE etc. • Responsible for ensuring personnel have relevant safety skills, training, and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards. • Identify hazards and assess risks for Operational areas of responsibility. • Carry out any other duties deemed necessary and / or required which your line manager may reasonably request. General Duties and Responsibilities: • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Secondary education or equivalent work experience • Minimum of 3 years direct relevant experience of working in a similar role within wastewater/water treatment and/or distribution services • QQI Level 6 Advanced Certificate– Craft or equivalent, in apprenticeship such as: • Craft of Pipefitting or Plumbing is desirable. • We work better together- Team Leader skills including capability of building a high performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation, and support. • Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees. • In depth knowledge of operating the wastewater/water network • Computing skills i.e., ability to create and interpret spreadsheets and databases. • An understanding of key network infrastructure (e.g., Control Valves, Pumps etc.) is an advantage. • An understanding of Trunk Main operations, Network Management, DMA Operability etc is an advantage. • We keep each other safe- experience / understanding of working within a strong health & safety culture. • We aim high- specialist skills and in depth knowledge in wastewater treatment and/or the maintaining and repairing of water abstraction and treatment assets an advantage. • Experience of managing and controlling costs is an advantage. • Knowledge of managing process compliance an advantage. • Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points) CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
