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Sort by: relevance | dateCustomer Care Advisor
The Opportunity: Customer Care Advisor – Kilkenny/Hybrid Are you customer focused, highly motivated and committed to the delivery of first-class customer service? Would you like to join a fast-paced dynamic team with ongoing training and development? Then this could be the right opportunity for you!Join our team in Kilkenny as a Customer Care Advisor. Initially you will be fully office-based during your training period, following which you will then have a mixture of remote & onsite work. Benefits These are CF3, CF4 & CF5 roles under the Central Bank’s Fitness and Probity regime. Vhi is an equal opportunities employer. Accessibility If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and/or interview process. If you have any questions, please contact
Moderation Administrator
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination. Moderation AdministratorRole can be Hybrid, Onsite, or fully remote from anywhere in the Republic of Ireland Fan Care EA's Fan Care organization exists to inspire the world to play. We support fans across the globe. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our fans. This role fosters positive fan community experience, through the elimination and mitigation of negative and aggressive fans from our community spaces. Reporting to a Community Moderation Team Manager or Senior Team Manager, you will work within our Moderations Operations team to improve fan experiences by moderating petitions and disputes form our fans. In this role you will be expected to: About Electronic Arts Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe. We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Office Administrator Grade: Clerical Officer
The Role: The Office Administrator is a key role that directly contributes to Water Safety Ireland’s mission of education and lifesaving activities by assisting in the administrative duties of Water Safety Ireland (WSI). While reporting to the Senior Office Administrator, The Office Administrator (Clerical Officer) may also be called upon to administer projects and assist other Team members and Council Members from time to time. This role requires the appointee to work independently and proactively, demonstrating Initiative, ownership and follow through of all tasks within their responsibility. CONDITIONS OF SERVICE Terms of Appointment Appointment is subject to a one year probationary period. If at any-time during this period, it appears that the appointee would not be suitable for final appointment the probation will be terminated. Reporting Structure The Clerical Officer will report to the Senior Office Administrator. Location WSI has a Hybrid Working Policy that allows you to apply to work remotely up to three days and in the office for a minimum of 2 days a week. Remuneration The salary scale applicable to this position is the Clerical Officer scale. The salary scale as of 1 June 2024 is €561.46 – 890.18 per week. Starting salary Candidates should note that the starting salary will be at the minimum of the pay-scale and will not be subject to negotiation. Different remuneration and conditions may apply, if, immediately prior to appointment the appointee is already a serving Public Servant. Prior to taking up duty an appointee seconded to the post will be required to provide a comprehensive statement to WSI from his/her substantive employer confirming salary and pension details. Annual Leave The appointee will be entitled to 22 working days holidays in each year (in addition to the usual Public and Bank Holidays) to be taken at a time or times convenient to WSI. The appointee will be required to take annual leave for the period of the Christmas closure of WSI offices. Key Responsibilities: Daily Tasks Include the following: (Please note this list is not definitive nor restrictive) • As the first point of contact in the office, to rapidly react to incoming queries and assist where possible, and direct to relevant parties when unable to complete the request and ensure communication loops are completed • Assist in Garda Vetting Processes and Procedures for WSI • Ownership of office databases including Shared Contacts and Membership Database to include collecting, amending & reconciling data as required • Ownership of Course Registration – verification of membership & insurance • Ownership of shipment of certificates, manuals and stock control, liaising with outsourced providers where required • Administration of Franchisee membership process • Assist in administration of PHECC programme • Assist in handling any GDPR queries • Assist in management of Assets, completing relevant administration and ensuring Asset Register is up to date • General Administration, to include, but not limited to, updating of course registration, liaising with external stakeholders to ensure certificates and other membership requests are fulfilled in a timely manner • Assist in fulfilment of orders for WSI pamphlets and merchandise upon request • Assist other team members, council members and volunteers in other administrative tasks as required What Success looks like: The following Key Performance Indicators will be periodically measured to benchmark productivity and success in this role: · Adherence to agreed calendar of agreed deadlines on weekly, monthly, quarterly and annual basis · Other KPIs as agreed between CO and line manager Health and Safety · To report any health and safety issues clearly and promptly to all relevant stakeholders. · To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. · To maintain any continuous training and update any certifications that may be required to successfully complete the responsibilities of the role. · To immediately attend to all accidents or incidents, ensuring that appropriately trained first aider is called if necessary and that all accidents and incidents are accurately and promptly reported to the Health and Safety Officer on the appropriate form. Customer Care · To be professional, courteous, and positive in all dealings with all stakeholders. · To deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. · To inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. · To reflect the values and mission of Water Safety Ireland and Public Service in every aspect of your role. Key Competencies this Role Requires: · Team Work - A key competency of this role is Team Work. This is demonstrated by: 1. Shows respect for colleagues and co-workers 2. Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate 3. Offers own ideas and perspectives 4. Understands own role in the team, making every effort to play his/her part · Information Management and Processing - A key competency of this role is the ability to analyse information and make appropriate decisions. This is demonstrated by: 1. Approaches and delivers all work in a thorough and organised manner 2. Follows procedures and protocols, understanding their value and the rationale behind them Keeps high quality records that are easy for others to understand 3. Draws appropriate conclusions from information 4. Suggests new ways of doing things better and more efficiently 5. Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. · Delivery of Results - A key competency of the role is delivery of results. This is demonstrated by: 1. Takes responsibility for work and sees it through to the appropriate next level of completion on own initiative. 2. Completes work in a timely manner 3. Adapts quickly to new ways of doing things 4. Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes. Writes with correct grammar and spelling and draws reasonable conclusions from written instructions 5. Identifies and appreciates the urgency and importance of different tasks 6. Demonstrates initiative and flexibility in ensuring work is delivered. Is self-reliant and uses judgment on when to ask manager or colleagues for guidance. · Customer Service and Communication Skills - A key competency of this role is demonstrating excellent customer service and communication skills. This is demonstrated by: 1. Actively listens to others and tries to understand their perspectives/ requirements/ needs Understands the steps or processes that customers must go through and can clearly explain these 2. Is respectful, courteous and professional, remaining composed, even in challenging circumstances 3. Can be firm when necessary and communicate with confidence and authority 4. Communicates clearly and fluently when speaking and in writing · Specialist Knowledge, Expertise and Self Development - A key competency of this role is demonstrating specialist knowledge, expertise, and self-development by: 1. Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. 2. Clearly understands the role, objectives and targets and how they fit into the work of the unit 3. Is committed to self-development and continuously seeks to improve personal performance · Drive and Commitment to Public Service Values- A key competency of this role is possessing the drive and commitment to Public Service Values. This is demonstrated by: 1. Consistently strives to perform at a high level and deliver a quality service 2. Serves the Government and people of Ireland 3. Is thorough and conscientious, even if work is routine 4. Is enthusiastic and resilient, persevering in the face of challenges and setbacks 5. Is personally honest and trustworthy 6. At all times, acts with integrity Person Specification
Marketing Assistant
About Kerry About the Dairy Business Kerry Group’s UK & Ireland dairy related businesses includes Primary Dairy, Agribusiness and dairy related Consumer Foods business. With a revenue in excess of €1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right through to our portfolio of innovative and high-quality brands, the dairy business has a unique and compelling proposition for both consumers and our customers. Our dairy business has a diversified portfolio of dairy, nutritional ingredients and market leading dairy brands and its vertically integrated dairy processing ensures the highest quality, sustainably produced 1.3bn litres of milk for our dairy, nutritional ingredients and consumer foods business – a key consideration among some of our largest customers across the globe. About the role We are now recruiting a suitable candidate for the role of Marketing Assistant to assist with our traditional and digital marketing programmes to support our recently launched online store - Farm & Home Store (farmandhomestore.ie). The position is located in Charleville, some travel within Ireland may be required from time to time. This is currently a hybrid role with remote working available for 2 days per week with 3 days in the office. Key responsibilities The successful candidate will work in tandem with the procurement team to develop the company’s Marketing Strategy and will receive training and practical experience in the following areas: • Traditional and digital content creation • Video editing and creation • SEO and competitor analysis to improve site ranking • Uploading and maintaining products for the website • Search engine marketing, PPC analysis, Facebook & Instagram ads • Google Analytics and presentation of results • Editing and updating websites on a product & collection level - Shopify • Development of direct marketing campaigns • Generate and manage engagement on the company’s various social media channels • Create Blogs, Newsletters, Posters and Banners • Working alongside the Communications Team. • Any other duties that the business requires. Qualifications and skills • Understanding of the sales and marketing funnel • Analytical skills for sales data analysis and recommendations • Excellent communication; written, verbal and oral. • Video creation and editing. • Team player • Strong presentation skills • Enthusiastic and takes initiative • Pro-active, dynamic and ability to multitask • Experience in project management and planning
