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Sort by: relevance | dateGroup Customer Experience Lead
Job Title: Group Customer Experience Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a new centralised Group Customer Care function to elevate the experience of our readers and subscribers across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Experience Lead to drive proactive customer engagement and continuous improvement across the Group. About the Role This is a key leadership position responsible for driving in-life outbound customer engagement, such as onboarding, retention, win-back and service follow-up activity, while also owning the delivery of root cause analysis (RCA) to identify and address issues impacting customer satisfaction and loyalty. The successful candidate will lead a team of Customer Experience Specialists, ensuring consistency of service across our portfolio while adapting approach and messaging to each brand’s unique tone and values. This role is critical in strengthening customer loyalty, improving retention outcomes, and ensuring that customer insights are translated into meaningful operational and strategic improvements. Key Responsibilities: Team Leadership & Development Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Training and Operations Specialist (Group Customer Care)
Job Title: Training and Operations Specialist (Group Customer Care) Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager As The Irish Times Group establishes a new centralised Group Customer Care function supporting The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and additional Group brands, we are recruiting a Training and Operations Specialist to support the delivery of a consistent, high-quality customer experience across all channels. About the Role This role is central to ensuring the smooth operation of the Group Contact Centre while improving customer satisfaction and overall experience. Working closely with the Group Customer Care Manager and the Group Head of Customer Experience, the Training and Operations Specialist will focus on high-impact areas including Quality Assurance, Training, Operations, and Continuous Improvement. The successful candidate will design and deliver engaging training programmes, develop quality frameworks, support day-to-day operations, and contribute to continuous improvement initiatives across the department. They will ensure new and existing staff have the tools, knowledge, and support required to excel. Key Responsibilities Quality Assurance & Training Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Team Lead
Job Title: Group Customer Care Team Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a centralised Group Customer Care department to enhance and unify the support experience across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Care Team Lead to support the delivery of an exceptional, consistent, and empathetic customer care service across all channels. About the Role The Group Customer Care Team Lead will be responsible for managing and developing a team of Customer Care Agents who support customers across multiple touchpoints—phone, email, and chat. This role plays a crucial part in driving service quality, motivating team performance, and ensuring a positive and consistent customer experience across all Group brands. The successful candidate will bring strong people management skills, operational awareness, and a passion for customer advocacy. They will champion excellence in service standards while fostering a culture of collaboration, inclusivity, and continuous improvement. Key Responsibilities Team Leadership & Operations Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Executive
Job Title: Group Customer Care Executive Location: Hybrid / Dublin, Ireland Job type: Fixed Term / Full-Time Sector and subsector: Client Services | Customer Experience Salary: Competitive Salary Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Reporting to: Group Customer Care Manager About Us The Irish Times has delivered trusted news, analysis, and commentary since 1859. As media technologies evolve, we continue to innovate in how we inform and engage our audiences. Today, the Irish Times Group includes The Irish Times, Irish Examiner, The Echo, a portfolio of regional titles, the Citywest print facility, and a range of digital brands including MyHome.ie, RecruitIreland.com, BreakingNews.ie, ScoreBeo and RIP.ie. As part of our continued investment in customer experience, we are establishing a new Group Customer Care function to support subscribers and customers across all brands within the Group. The Role We are seeking a Group Customer Care Executive to join our newly established centralised customer care team. This role will support both new and existing digital subscribers and home delivery customers across all Irish Times Group brands. The successful candidate will manage customer queries across multiple channels and take a proactive approach to delivering an excellent subscriber experience. They will be responsible for ensuring that every customer interaction reflects our Group values and service standards. This role is suited to someone who is passionate about customer care, resilient in a fast-paced environment, and committed to delivering exceptional service. Some weekend working will be required on a rotational basis. Key Responsibilities Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Accounting Technician Apprentice
About SOLAS SOLAS is the state agency responsible for Further Education and Training (FET) in Ireland. We drive the responsiveness, innovation, transformation, sustainability and success of the FET and apprenticeship systems. We do this by setting strategy, channelling investment, leading implementation, and ensuring accountability across FET providers, with an overriding focus on the needs of their learners and apprentices. About the Apprenticeship Apprentices are mentored through a two year work-based learning and training programme. Graduates will attain a QQI Level 6 Advanced Certificate in Accounting as well as becoming members of Accounting Technicians MIATI. This full-time programme structure requires the apprentice to attend college one day per week (off-the-job training), and work with us in SOLAS, (on-the-job training) on the other four days during term time. Outside of term time, the apprentice will work on a full-time basis. The successful applicant will provide clerical support for the Finance Section across Accounts Payable, Accounts Receivable, General Ledger, Staff Payments and Management Accounts functions. The start date for apprentices recruited to join the programme will be January 2026. Requests for deferrals cannot be accommodated, and successful candidates must be available from January 2026 to take up their placement on the apprenticeship. Please note, successful applicants cannot be referred to as an Accounting Technician Apprentice until they are approved by SOLAS. NOTE: For the January 2026 intake, tuition is delivered online only by the ATI Academy and Cork College of Further Education Key Tasks/Responsibilities: • Checking invoices and payment requests, requesting approvals via internal email • Inputting invoices and payment requests onto the SAP system • Follow up parked invoices • Monthly vendor reconciliations • Answering queries from Business Partners and Staff • Arranging invoices for payment run • Scanning any postal invoices onto the shared drive for input • Inputting some payments onto our banking platforms • Inputting Debtors invoices and Credit Notes • Assist with gathering information and supporting documentation in response to audit queries • Timely, accurate and compliant production of SOLAS payrolls and expense payments • Completion of payroll and expense control reconciliations on SAP • Assist with the budgeting, estimates and forecast outturn tasks • Assist with the production of the monthly management accounts. • Operating the helpdesk for the SAP system by answering queries or referring issues to other team members for resolution. • Maintaining master data including the central vendor and customer files on the SAP System and other maintenance issues. • Maintenance of vendor’s tax clearance status on SAP system • Scanning and filing all financial documentation • Any other duties as directed that may arise from time to time. Requirements Essential: • Minimum of 1 year office administration/finance experience in an office environment. • Good communication skills – verbal and written. • Ability to work as part of a team to achieve a common goal, as well as an ability to be selfmotivated while working alone. • Evidence of ability to handle queries • Well-developed keyboard skills • Leaving Certificate Minimum*in line with Accounting Technicians Ireland (ATI) requirements • Evidence of self-development • Well motivated to make a positive contribution to the provision of SOLAS services • Evidence of ability to organise, plan, schedule & follow up. • Ability to work under pressure and with minimum supervision • Competency in the use of Word and Excel; have an aptitude for computer systems. Desirable: • Ability to listen and assess situations and prioritise work. • Aspiration to further develop Accounting and/or Computer Applications Skills. • Experience in the use of financial IT systems and proficiency in Microsoft Office applications and Sharepoint. This is a temporary two-year position for which the salary scale ranges from €31,105 to €48,429 per annum (inclusive of two long service increments) for a 35-hour week. Starting pay will be at the minimum point of the scale as per Government Circular E100/8/82. Exceptional circumstances may apply for candidates with current service in the Civil/Public service. SOLAS offers an excellent benefit package including a contributory pension scheme and the opportunity for further training and development. A Blended Working policy is in place, and an arrangement is available to request with this role, a minimum requirement of 2 days per week in the office (Castleforbes House, Dublin 1). One of the days being the SOLAS Anchor Day - Wednesday. In line with the AI Usage Guideline above, the use of Artificial Intelligence (AI) in writing the application form could result in being excluded from the competition.
Commercial Relationship Lead
Why Join Our Team? PTSB's ambition is 'To be Ireland's best personal and business Bank supporting business customers and the communities in which we operate. This is a Permanent role based in Kilkenny (Hybrid)
Administrator
Your Role: The Administration role is part of the Document Management and Facilities team, with responsibility among other things for carrying out all tasks associated with Imaging within the bank. The position of Administrator is a key support role for a busy department and requires a high level of organisation and administrative skills. Due to the nature of the role – It will be a fully Onsite role with no opportunity for Hybrid working. Your Team: Working as part of the Greater Facilities and Document Management team, your primary function will be the completion of all Imaging tasks as part of a team of 5 FTE’s. You will report into the Imaging Assistant Manager. The Imaging team is part of the Document Management and Facilities team, sitting within Shared Services. The greater team has responsibility for managing Imaging, managing all Data Access requests, management of all facilities related activity, management of reception and management of space. Your Responsibilities: Your primary responsibility will be the completion of all Imaging tasks in a timely manner to ensure that all internal customer service level agreements are achieved. Requirements: Desired - Attention to Detail o Attention to detail is of paramount importance in this role . o Ensuring that all work is carried out following the procedures that are in place. - Communications: Good communication skills and the ability to deal with Internal customers: o Liaise with Departments o Have a clear understanding to the significance of this role as part of the Imaging team and the greater Facilities and Document Management team. - Teamwork: Be an integral part of a team, delivering on objectives and working to tight guidelines whilst maintaining a very high quality of work. o The ability to independently meet the needs of the team. o Take responsibility for achieving own objectives, maintaining a focus on delivering high quality results. o The ability to manage time and workload in a busy environment. - Technically Competent: o Familiarity with PTSB systems including, but not limited to: Imaging, Unibank, Hogan and Smart. o Proficient in the Microsoft suite of tools. o Experience of working with Imaging systems would be a distinct advantage. Competencies for Your Role / Behaviours for Success: · Customer Focus · Accountability and Decision Making · Operational Excellence · High Performance teams · Risk Management Your Wellbeing: The wellbeing of our employees throughout all stages of their career and personal lives is of paramount importance to us. As part of PTSB’s investment in employee wellbeing, we offer a range of programmes and benefits to assist and support our people. As part of our Employee Proposition, our people are provided with a range of financial, physical and emotional health and wellbeing programmes and benefits. You can read more about here: https://www.ptsb.ie/responsible-business/colleagues/colleagues/ At PTSB we embrace a range of smarter and more flexible ways of working for employees at every level of the organisation including home working. More details on options available will be provided to you during the recruitment process. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences.
Marketing Manager
In this fast paced and exciting role, the Marketing Manager will work collaborativley with experienced internal teams to drive BWG’s leading portfoilio of wholesale brands. With responsibility for developing and implementing marketing plans that deliver real commercial value, from trade marketing to compelling brand storytelling and creative campaign execution, you will work with the wider BWG team to drive growth across both B2B and B2C channels. Key responsibilities : Job requirements The ideal candidate will possess the following attributes: · 5+ years previous experience in a similar role (preferably FMCG). · A highly organised, adaptable and self-motivated individual. · Strong commercial and business acumen with budget management experience. · Excellent communication and interpersonal skills with ability to influence. · Creative problem solving. · Be educated to degree standard or equivalent preferably in Marketing or Business. · Full clean driving licence essential. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Security Governance
We are seeking an experienced and highly motivated individual to assume the role of Security Governance within BWG. This position is integral in ensuring the security posture of BWG Foods and maintaining compliance with established security frameworks. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Engagement Officer
The Woodland Trust is looking for an Engagement Officer in our Northern Ireland team, to deliver opportunities for audiences to connect with woods and trees through a range of engagement activities both on our own estate and in partnership with others. This role is responsible for providing communications support including the creation of physical and digital assets. THE ROLE • This is a key role in the Northern Ireland team and it will be responsible for improving the visitor experience on our estate and inspiring new and existing supporters to give time, voice and money to our cause. • Lead on the public engagement aspects of our visitor offer at key sites across Northern Ireland, working with estate colleagues to plan activities, communicate key messages and improve visitor experience • Plan and deliver an annual engagement plan for the country, identifying key audiences and activity (on and off our estate) to most effectively achieve our objectives • Support the development of improved visitor experience at key sites including data collection, visitor monitoring, evaluation and interpretation planning • This role is a full time, fixed term contract for 12 months. • This role requires the successful candidate to undergo and DBS check as part of their pre-employment. THE CANDIDATE • You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count We are looking for candidates who have the following experience: • Planning and delivering high quality face to face engagement activities ideally within a public facing visitor setting • Planning and developing appropriate engagement materials for a variety of audiences including visitors and supporters • Working with communities including young people, schools and community groups • A working knowledge of what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage with visitors • Understanding about Heath and Safety in public engagement and what constitutes a successful visitor experience • You must have a proactive ‘can-do’ attitude, excellent communication skills, be commercially aware and able to build effective partnerships internally and externally. • The role is based in Northern Ireland and will require the successful candidate to travel across the country with occasional UK travel. A full driving licence is required. Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 days + bank holidays (pro rata for part time) • Buy and Sell Annual Leave • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats. Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
