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Sort by: relevance | dateGroup Customer Experience Lead
Job Title: Group Customer Experience Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a new centralised Group Customer Care function to elevate the experience of our readers and subscribers across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Experience Lead to drive proactive customer engagement and continuous improvement across the Group. About the Role This is a key leadership position responsible for driving in-life outbound customer engagement, such as onboarding, retention, win-back and service follow-up activity, while also owning the delivery of root cause analysis (RCA) to identify and address issues impacting customer satisfaction and loyalty. The successful candidate will lead a team of Customer Experience Specialists, ensuring consistency of service across our portfolio while adapting approach and messaging to each brand’s unique tone and values. This role is critical in strengthening customer loyalty, improving retention outcomes, and ensuring that customer insights are translated into meaningful operational and strategic improvements. Key Responsibilities: Team Leadership & Development Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Training and Operations Specialist (Group Customer Care)
Job Title: Training and Operations Specialist (Group Customer Care) Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager As The Irish Times Group establishes a new centralised Group Customer Care function supporting The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and additional Group brands, we are recruiting a Training and Operations Specialist to support the delivery of a consistent, high-quality customer experience across all channels. About the Role This role is central to ensuring the smooth operation of the Group Contact Centre while improving customer satisfaction and overall experience. Working closely with the Group Customer Care Manager and the Group Head of Customer Experience, the Training and Operations Specialist will focus on high-impact areas including Quality Assurance, Training, Operations, and Continuous Improvement. The successful candidate will design and deliver engaging training programmes, develop quality frameworks, support day-to-day operations, and contribute to continuous improvement initiatives across the department. They will ensure new and existing staff have the tools, knowledge, and support required to excel. Key Responsibilities Quality Assurance & Training Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Team Lead
Job Title: Group Customer Care Team Lead Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Contract: 2 Year Fixed Term Contract Reporting to: Group Customer Care Manager The Irish Times Group is establishing a centralised Group Customer Care department to enhance and unify the support experience across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Care Team Lead to support the delivery of an exceptional, consistent, and empathetic customer care service across all channels. About the Role The Group Customer Care Team Lead will be responsible for managing and developing a team of Customer Care Agents who support customers across multiple touchpoints—phone, email, and chat. This role plays a crucial part in driving service quality, motivating team performance, and ensuring a positive and consistent customer experience across all Group brands. The successful candidate will bring strong people management skills, operational awareness, and a passion for customer advocacy. They will champion excellence in service standards while fostering a culture of collaboration, inclusivity, and continuous improvement. Key Responsibilities Team Leadership & Operations Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Group Customer Care Executive
Job Title: Group Customer Care Executive Location: Hybrid / Dublin, Ireland Job type: Fixed Term / Full-Time Sector and subsector: Client Services | Customer Experience Salary: Competitive Salary Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working) Reporting to: Group Customer Care Manager About Us The Irish Times has delivered trusted news, analysis, and commentary since 1859. As media technologies evolve, we continue to innovate in how we inform and engage our audiences. Today, the Irish Times Group includes The Irish Times, Irish Examiner, The Echo, a portfolio of regional titles, the Citywest print facility, and a range of digital brands including MyHome.ie, RecruitIreland.com, BreakingNews.ie, ScoreBeo and RIP.ie. As part of our continued investment in customer experience, we are establishing a new Group Customer Care function to support subscribers and customers across all brands within the Group. The Role We are seeking a Group Customer Care Executive to join our newly established centralised customer care team. This role will support both new and existing digital subscribers and home delivery customers across all Irish Times Group brands. The successful candidate will manage customer queries across multiple channels and take a proactive approach to delivering an excellent subscriber experience. They will be responsible for ensuring that every customer interaction reflects our Group values and service standards. This role is suited to someone who is passionate about customer care, resilient in a fast-paced environment, and committed to delivering exceptional service. Some weekend working will be required on a rotational basis. Key Responsibilities Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Mobile Phone, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy. Closing date: 5.00pm - 27th November 2025 Please click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.
Office Administrator – Clerical Officer
Summary: Water Safety Ireland, (WSI), is currently seeking an organised individual with strong attention to detail to join the finance and office team. This role supports WSI’s mission to promote water safety by assisting in the management of the physical office and assets. While reporting to the Senior Office Administrator, the Clerical Officer (“CO”) will also be called upon to administer projects, and assist other team members and Council members from time to time. This role requires the CO to work independently and proactively, demonstrating initiative, ownership and commitment to seeing tasks through to completion. Grade: Clerical Officer Starting Salary: The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,105 €32,845 €33,288 €34,150 €35,423 €36,694 €37,964 €38,889 €39,939 €41,156 €42,013 €43,219 €44,417 €46,286 €47,755¹ €48,429² ¹After 3 years satisfactory service at the maximum ²After 6 years satisfactory service at the maximum Please Note: Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). Pension: Public Service Pension Scheme Employing Authority: Water Safety Ireland Office Location: Water Safety Ireland, The Long Walk, Galway City, Galway, H91F602 Working Hours: 35 hours per week Blended / Agile / Remote Working: Blended: While based in Galway, this is a hybrid role that also involves some travel. Please note that WSI has a Hybrid Working Policy that allows you to apply to work from home up to three days and in the office for a minimum of 2 days a week. Training will be in the office for the first week, and then as required. Annual Leave: 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave, is based on a five-day week and is exclusive of the usual public holidays. Tenure: This is a permanent role. The first year will serve as a probationary period, during which the appointee’s performance and suitability for the role will be formally assessed. If, during this time, it becomes evident that the role is not a good fit, the contract may be concluded early. At the end of the probationary period, and subject to satisfactory performance, the role may be transitioned to one of indefinite duration. Other Benefits: · Professional development and supported learning opportunities · Employee wellbeing initiatives · Team development events 1. Background Water Safety Ireland (WSI) is the statutory, voluntary body and registered charity established to promote water safety and reduce drownings in Ireland. We are celebrating 80 years of service in 2025. Our most recent statutory instrument, which establishes the current organizational structure, can be found here: https://www.irishstatutebook.ie/eli/2019/si/56/made/en/print . Water Safety Ireland is seeking a dedicated and enthusiastic Office Administrator to join our team in the Head Office in Galway. As the Office Administrator, you will play a pivotal role in achieving WSI’s mission to promote water safety by providing crucial administrative support to ensure daily operations run smoothly. This role will report to the Senior Office Administrator. 2. Water Safety Ireland 2.1 Mission, Vision, Values Our focus is on public awareness and education. Tragically, an average of 116 people still drown in Ireland every year. We strive to reduce these fatalities by changing attitudes and behaviours so that our aquatic environments can be enjoyed by all with confidence and safety. We are striving to change attitudes using three key areas of focus: Education, Promotion and Partnerships. Our vision is: “A water loving people where safety is second nature” The values of Water Safety Ireland reflect those of public service in Ireland, underpinned by our mission. · We uphold the highest standards of honesty, ethics, and integrity; we are impartial in the performance of our duties and maintain high standards of service in all our dealings with the public. · We take initiative and ownership of our projects and actions. · We appreciate the value of teamwork; we appreciate that we are being depended on and that we can depend on our colleagues. · We consistently strive to perform at a high level; we are personally accountable to delivering on our commitments, even when no one is watching. · We have respect for all people; we give due regard to the beliefs of our colleagues. · We work together in a spirit of cooperation, understanding and mutual respect. 2.2 Objectives The 2023-2027 Strategic Development Plan can be found here: https://watersafety.ie/wp-content/uploads/2023/03/WSI-Strategic-Development-Plan-2023-2027.pdf 2.3 Stakeholders Water Safety Ireland falls under the aegis of the Department of Rural and Community Development and the Gaeltacht (“DRCDG”) and all of our actions are on behalf of the Minister of the DRCDG. Primary Stakeholders are: · Paid staff: Including this role, by the end of 2025, WSI will have 22 paid staff in total. · Council: The Water Safety Ireland Council is the non-executive board of directors for the organisation. This 13-member board is appointed by the Minister of the DRCDG and oversees the execution of the strategic development plan. · Water Safety Area Committees: Ireland has been sectioned into thirty Water Safety Area Committees, generally aligned with county boundaries. In addition, separate committees have been established within the Defence Forces and An Garda Síochána. Each Water Safety Area Committee works with local aquatic facilities, relevant local authorities, and a variety of stakeholders to promote and implement water safety activities within their area. · Our Members: Water Safety Ireland members deliver vital training in swimming, lifesaving, basic life support, and rescue skills, while also promoting water safety awareness within local communities. 3. Principal Duties (Please note this list is not exhaustive nor restrictive) · Database Administration: maintenance of multiple databases with a focus on data integrity, including data entry and systematic cleanup of inaccurate or duplicate records · Ownership of Course Registration process · Administration of Franchisee membership process · General Administration, to include, but not limited to, liaising with external stakeholders to ensure certificates, orders and membership requests are fulfilled in a timely manner · Support the Garda Vetting Liaison team with Garda Vetting applications on an ad hoc basis · Monitor WSI’s public phone number during business hours and ensure queries are dealt with promptly, directing queries to relevant parties where required Garda Vetting and References The successful candidate may be subject to Garda Vetting Procedures in line with the provisions of the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 to 2016 as appropriate in advance of appointment. The appointment of any successful candidate will be subject to receipt of references which are satisfactory. Please also refer to the Clerical Officer Competencies in Appendix 1 of this booklet 5. Eligibility to compete and certain restrictions on eligibility 5.1 Eligible Candidates must be: i. A citizen of the European Economic Area. The EEA (European Economic Area) consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU (European Union) and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State because of family reunification and has a stamp 4 visa; or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Candidates who are not citizens of the aforementioned countries must have the necessary permissions to work in Ireland. 5.2 Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. 5.3 Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees under that Scheme are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. 5.4 Department of Education and Skills Early Retirement Scheme for Teachers Circular It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular documentation, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person's 60th birthday, whichever is the later, but on resumption, the pension will be based on the person's actual reckonable service as a teacher (i.e., the added years previously granted will not be considered in the calculation of the pension payment). 5.5 Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1st November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re- employment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of either of these schemes are not eligible to compete in this competition. 5.6 Department of Environment, Community & Local Government The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). 5.7 Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. It is the responsibility of former public or civil servant candidates to ensure their eligibility to apply. Potential candidates who participated in a voluntary severance/redundancy or early retirement programs, received a redundancy payment or are in receipt of a public sector pension, should familiarise themselves with their individual conditions pertaining to public sector re-employment and declare same if applying. 6 Principal Conditions of Service 6.1 Salary Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,105 €32,845 €33,288 €34,150 €35,423 €36,694 €37,964 €38,889 €39,939 €41,156 €42,013 €43,219 €44,417 €46,286 €47,755¹ €48,429² ¹After 3 years satisfactory service at the maximum ²After 6 years satisfactory service at the maximum A different rate will apply where the appointee is a civil or public servant recruited before 6 April 1995 and who is not required to make a Personal Pension Contribution. Other pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant. Subject to satisfactory performance, increments may be payable in line with the current Government Policy. Successful candidates will agree to repay any overpayment of salary, allowances, or expenses in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. 6.2 Annual Leave The annual leave allowance for the position of Clerical Officer is 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave in the Civil or Public Service, is based on a five-day week and is exclusive of the usual public holidays. 6.3 Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 35 hours net per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties, subject to the limits set in the working time regulations. Should additional hours be required, time in lieu procedures will apply. 6.4 Place of Work The Galway office will be your designated place of work. You may be asked to travel to another location from time to time to meet the needs of the organisation and the head office itself could relocate during the contract to facilitate business needs. When absent from home and office on duty, appropriate travelling expenses and subsistence allowances will be paid subject to the normal Civil or Public Service regulations. 6.5 Tenure and Position The position of Office Administrator - Clerical Officer Level is a role of indefinite duration, subject to a probationary period. The first year will serve as a probationary period, during which the appointee’s performance and suitability for the role will be formally assessed. If, during this time, it becomes evident that the role is not a good fit, the contract may be concluded early. Upon successful completion of this probation period, the appointee will continue under the terms of the remaining contract. The probationary period will be for a period of 12 months. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During your probationary period, your performance will be subject to review by your supervisor(s) to determine whether you: (i) Have performed in a satisfactory manner, (ii) Have been satisfactory in general conduct, and (iii) Are suitable from the point of view of health with regard to sick leave.
Recruiter - EMEA Sales
As a Recruiter in the HubSpot Talent Acquisition team on our International Flywheel Talent Acquisition team, you’ll play a key role in HubSpot’s growth by continuously attracting and hiring top Sales talent across EMEA. As part of this role, you’ll mainly manage evergreen positions, meaning you’ll continually build and nurture the talent pipelines that keep our business moving ahead. We’re looking for a Recruiter who is eager to support hiring across multiple regions. You’ll partner closely with hiring managers, leverage data and AI tools, and bring a growth mindset to ensure we hire remarkable, diverse talent at scale. At HubSpot, we’re Grow Getters: we put mission first, deliver results with HEART, act with boldness, adapt quickly, and treat every challenge as a learning opportunity. What you’ll do: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Product Designer, Go-to-Market AI
The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our Go-to-Market teams work. We're doing this across three core areas: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Product Designer, Go-to-Market AI
The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our Go-to-Market teams work. We're doing this across three core areas: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Business Development Representative
As a Business Development Representative, your role is to seek out and engage “good fit” companies through strategic prospecting. To do this you will leverage HubSpot’s existing leads and generate new interest through calls, emails and social media messaging. When connecting with a prospect you will learn about their business challenges to determine whether HubSpot will serve as a solution. When you have identified a qualified prospect, your goal is to concisely communicate the value of HubSpot and gain interest in a deeper conversation with an Account Executive. You will have a working relationship with 2-3 Account Executives. Each day you will collaborate with the Account Executives you support and your fellow BDRs to develop innovative strategies for uncovering new opportunities. What are the responsibilities of a Business Development Representative? In this role, you will need to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Account Executive - Small Business
What will you get to do in this Small Business UKI Account Executive role? As an Account Executive at HubSpot, you use outbound selling strategies to find new business and help them grow using HubSpot software. You benefit from inbound leads and partner with Business Development Reps to research prospects and create outreach strategies. You run online demos of the HubSpot software and successfully sell the HubSpot value proposition. Your target clients will largely consist of small and mid-sized businesses. This position would be based out of your home office working in an inside sales model, and it is a full closing role. We are actively hiring for a Small Business Account Executive; candidates are eligible to be office, flex or remotely located in the Republic of Ireland based on individual preference! Please check out this article for more context: The Future of Work at HubSpot: How We're Building a Hybrid Company. What are the responsibilities of a Small Business UKI Account Executive? In this role, you will get to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
