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Education Call Staff
Real Nation Education Call Staff (temporary contracts) Who we are: Real Nation specialises in behavioural change across a diverse range of industries, applying psychological and learning constructs to effect change and choice across education, health, environment, consumer and trade sectors. We run a variety of programmes in primary, secondary and third-level institutions with public and private sector clients. What we’re looking for: Real Nation are seeking temporary call staff to support schools through a number of education campaigns beginning April 12th 2021 until May/June. Normal working hours are Monday to Friday 9am-3pm. Work will be remote; full training and equipment required will be provided to successful candidates. A competitive hourly rate is offered. The role is ideal for recent graduates or professionals with the relevant call experience. Successful candidates will be charismatic, self-motivated, friendly yet professional with an excellent phone manner and good attention to detail. There will be some flexibility in the role, however this role is not suitable for someone looking for work outside of the hours 9am-3pm or for someone who has limited availability. The role involves: If this role sounds right for you, please submit your CV and cover letter by hitting the APPLY NOW button. Real Nation will contact successful candidates on a rolling basis as required.
Cyber Security Leader, MSSP/SIEM
What makes Gartner Research & Advisory a GREAT fit for you? When you join the world’s leading Research & Advisory company, you’ll be part of a team that values curiosity, expert insights, bold ideas and intellectual courage, while driving partnerships with global organizations to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration, you’ll not only help clients accomplish their mission-critical priorities, but also grow your career and the scope of your impact across industries. Our culture demands dedication— and rewards it with opportunity. If you’re always looking for what’s next in business and technology, Gartner is looking for you. Interested in learning more, view and register for any of our upcoming recruiting events here! Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Research and Advisory sector, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Responsibilities: Job Requisition ID:53939 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Retail Customer Care Specialist
As a Customer Support Representative, you’re the one who helps customers after they purchase our products. Your day is filled with a range of focused support for customers who contact you via inbound calls and/or emails. When a customer needs assistance, you quickly assess their situation and give advice or a solution on the spot, using your knowledge of current Apple processes. At other times, you engage with support team members who can further assist. By helping Apple maintain positive relationships with customers, you are instrumental to our success. - Searching Apple's internal systems for specific order details, e.g, delivery information, payment details, address-verification etc. - Navigating Apple and Apple carriers' websites for logistics information. - Communicating with other Apple departments such as Logistics and Finance via Apple's internal tools to further investigate a customer issue. - Detailed logging of all customer calls, written in English, in the relevant Apple database. - Need to gain in-depth knowledge of AppleStore processes and policies, including knowing when to make exceptions to ensure customer happiness. - Advise customers on the features and benefits of our new and existing Apple products. - All Customer Support Representatives are expected to deal professionally and competently with all customers, representing Apple in a positive manner, to ensure a world-class customer service for AppleStore customers at all times. Key Qualifications
Content Editor - Voices
About the role SpunOut.ie provides inclusive, accessible, factual and holistic health information for young people across several issue areas including Mental Health, Education, Employment, Health & Wellbeing, Gender & Sexuality, Relationships, Rights, and Climate, among others. An integral part of this mission is providing a platform where young people can share their advice, opinions and experiences with their peers to build community, promote help-seeking and lessen social stigma and isolation. This is done by publishing multimedia created by young people and providing a platform for their views to be heard on the ‘Voices’ section of the site. The Voices Content Editor will be responsible for providing editorial direction to the creation and curation of our Voices section. The Editor will work directly with young writers, creators, and advocates and support them in sharing their stories and viewpoints, as well as enhancing their skills. They will work with other Content Editors to create engaging content and campaigns for SpunOut.ie and our social media. They should bring energy and insight to spotlighting new youth voices, crafting engaging youth-led social change and health promotion campaigns, and facilitating a vibrant community of young creators. The ideal Voices Content Editor will have at least 2 years of editorial experience, a commitment to youth engagement and social justice both personally and professionally, be a positive and proactive manager of projects and people, and possess exemplary communication skills both interpersonally and through multimedia. They will ideally have additional experience with social media engagement and working directly with young people in youth work or voluntary settings to enhance or grow their skills. Key Duties & Responsibilities: The Content Editor duties and responsibilities include: Content Development
Market Research Agent - Work From Home
IDG Direct is a telemarketing and research company providing demand generation services to the IT industry. We are part of IDG (International Data Group) one of the world’s leading media-tech company. We provide data, and marketing services that influence technology buyers in 147 countries. We represent and brand reports on IT services, events, or webinars via outbound calls on behalf of major IT companies. We currently employ 200 +multilingual market research agents. If you are motivated, communicative, organised, fast learner, result-focused then we want to hear from you! We are recruiting candidates from all over Ireland with the option to work from home full-time or part-time. Our Head office is in Dublin city centre. Responsibilities: Daily outbound calls to prospective IT professionals on behalf of the largest tech companies Asking survey questions depending on the campaign’s criteria and requirements The ability to record accurately the data collected over the phone Overcome objection handling and develop lead generation strategies Achieve daily, weekly, and monthly targets/KPI’s as set by the Team Leader Prospecting, generating, and qualifying LEADS Requirements: Ability to handle high volume phone calls and /or experience in a customer-oriented role Experience in lead generation (desirable) Full professional proficiency in English Proficiency in MS Office (required) or with other IT platforms and systems (desirable) Positive attitude, resilience, ability to adapt and work in a fast-paced and target driven environment You will need a fast and reliable broadband connection to work from home Incentive and Benefits: Full-time (37.5 h) or part-time (min 20 h) available from Monday to Friday no weekend work Working from home Competitive salary: €21,000 – 24,000 DOE Benefits package (on successful completion of the probation period) Performance-related bonus up to €4,000 per annum Immediate life cover Permanent role with company pension (after probation) Additional annual leave day for every year of service (up to a max 5 days) Internet Service Requirements: Internet access provided by a cable or fibre provider. DSL, satellite, and cellular/mobile hotspot are NOT permitted. A minimum download speed of 25 Mbps or above IDG Direct is an equal opportunity employer.
Sales Development Representative - German Speaker - Sales Team - Work From Home
Sales Development Representative – German speaker – work from home – FT IDG Direct is a telemarketing and research company generating leads for B2B technology marketers since 2011. We are part of IDG (International Data Group) one of the world’s leading media-tech company. We provide data and marketing services that influence technology buyers in 147 countries. We represent and brand reports on IT services, events, or webinars via outbound calls on behalf of major IT companies. We currently employ 200 +multilingual lead generation agents and Sales Development Representatives. We are currently recruiting experienced, resilient, enthusiastic and target driven Sales Development Representatives (SDR) to join our fast-growing Sales team. The SDR will be responsible for developing sales business opportunities with previously generated leads for our clients and contribute to the long-term business growth of the Sales Team. Responsibilities Daily outbound calls to IT professionals on behalf of the largest tech companies to generate new sales opportunities and pipeline Ability to successfully communicate with previously identified prospects via phone and email Act as a liaison between marketing and sales teams Identify, qualify and expand on key aspects of previously generated leads Follow-up on inbound sales inquiries to generate new sales opportunity and pipeline Daily time management and the ability to work independently or under supervision Communicating information about calls accurately and effectively to management and client Appointment setting - Schedule follow-up calls and meetings for territory sales personnel after proper lead qualification Pre & Post IT Webinar or Event support Database Optimisation - Manage and update the company’s contact and account databases as it relates to their respective role/region Support other markets with their Lead Generation campaigns Requirements Previous pre-sales experience and strong motivation Ability to work in a fast-paced environment and prioritise tasks Experience with multiple sales techniques, attention to detail and active listening Excellent communication and negotiation skills Experience with cold calls or sales experience over the phone (desirable) Proficiency in MS Office and are comfortable in using IT platforms and systems Client focused and the ability to work in a target-driven environment Clear, concise, and professional telephone manner Eagerness to learn and Feedback-driven Fast and reliable broadband connection (see specifications below) Fluency in English language (business-level, both verbal and written) Native or Fluent German (business-level, both verbal and written) Incentive and Benefits: Full time 37.5 h per week - Monday to Friday from 8 am - 4 pm Working from home Benefits package (on successful completion of the probation period) Immediate life cover Permanent role with company pension (after probation) Additional annual leave day for every year of service (up to a max 5 days) Salary: €27,000 - 30,000 per year according to candidates' experience Work from home Technical Requirements Windows PC (no Macs or Chromebooks) – preferably Intel 3 or above 1.80 GHz Processor or higher (Pentium or higher – Not Celeron) Minimum 4 GB of RAM minimum Installed and active antivirus Internet Service Requirements: Internet access provided by a cable or fibre provider. DSL, satellite, and cellular/mobile hotspot are NOT permitted. A minimum download speed of 25 Mbps or above IDG Direct is an equal opportunities employer
Work From Home Selling Partner Support Associate-English & Mandarin Speaking
DESCRIPTION The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. This role is a work from home positions within the Republic of Ireland. Summary of Responsibilities · Demonstrates effective, clear and professional written and oral communication. · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. · Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. · Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. · Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. BASIC QUALIFICATIONS · Language: Fluent Mandarin and English · 6 + months experience within a customer service /contact centre environment would be an advantage. · Demonstrated desire to expand skills into new areas. · Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. · Business acumen in areas of e-commerce and retail is advantageous. · Process improvement awareness and experience. · Enthusiasm and strong self-motivation. · Strong prioritization and time management skills, with a high degree of flexibility. · Ability to embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency and adaptability in response to changing business needs · Demonstrates effective communication, composure, and professional attitude PREFERRED QUALIFICATIONS Preferred Qualifications: · Exemplary performance record, particularly with regard to quality & productivity. · Desired skill-sets include MS Office Application, Excel and Internet Explorer / Mozilla Firefox.
Network DevOps Engineer
Network DevOps Engineer Location: Dell Technologies Dublin Campus, Ireland (flexible) As a Network DevOps Engineer you will be hands-on with the hardware, tools, code and services that make the network automation happen at global scale. You will be part of a team responsible for the design, implementation, and improvement of systems, services and processes that deploy, update, and maintain infrastructure supporting the Dell Digital network. In collaboration with network engineering teams, you will be responsible for ensuring that our operations are scalable and continuous, employing innovative methods for rapid provisioning and deployment of infrastructure, and advancing reliable monitoring, management, and reporting solutions. Join us to do the best work of your career and make a profound social impact as a Network DevOps Engineer i n our Global Network team in Ireland Responsibilities If this sounds like your ideal role, apply now! If you have any questions regarding the position feel free to reach out to James.Belmont@dell.com or connect on LinkedIn here - https://www.linkedin.com/in/jamesbelmontrecruiter/ - we look forward to talking to you. Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here. #LIPRIORITY Job ID: R080506