Service Desk Dispatcher Lantech IT Services-DublinTemporarily remote€30,000 a year - Full-time, Permanent Job summary: The role of the Service Desk Dispatcher is to take responsibility and ownership for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. This includes ensuring all processes, policies and procedures are followed. Responsibilities and duties:
We are looking for a Junior Product Manager with a passion for video games to join us and work remotely. As a Junior Product Manager, you will have the chance to work on some cool older titles, updating them with best practices, new ideas, and live operations. In collaboration with both internal and external partners, you will be a core contributor working on game features from beginning to end in a critical data driven role. This role is a remote role, you can work from everywhere in the world. Your Responsibilities We are looking forward to your application. Your DECA HR Team
Support Advisor (Remote, Ireland) About the role Our team will reviewing applications on a first-come basis and will provide an update on your application no matter the outcome. Please note that we are currently accepting applications for start dates in February-March 2021 . This posting will remain open until we've received enough applications to fulfill our available openings. We are so excited that you are reading this and hope that you will decide to apply! Please note that for this posting, we are looking for applications from those who live in the Republic of Ireland at this time. The work of a Support Advisor is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact. As a Support Advisor, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform. If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months. Following 5 weeks of training & mentoring, you will begin responding to our merchants on live channels as part of a small Team, who is there to support you. All Support Advisors work a combination of weekdays, weekends and holidays in a full-time capacity. We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home. Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you! Responsibilities: At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments. Please note that if you haven’t heard from us in 4 weeks time we recommend checking your junk folder and whitelisting “Shopify” as, at times, our emails have ended up in junk folders. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. Additional note: If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland e.g. showing your employer a copy of your passport. If you are a non-EU/EEA national, you will require current and valid permission to work and reside in the Republic of Ireland. (Information on legislation and guides to the procedures in relation to obtaining Green Card Permits, Work Permits, Spousal/Dependent Permits is available on the Department of Jobs, Enterprise, and Innovation website.
Nurse Advisors (Remote) at Webdoctor/Nua Solutions Ireland Who we are: Webdoctor is Ireland’s leading virtual clinic in the provision of telemedicine services which allows for access to word-class medical care through computer, tablet or mobile phone applications. What is the role? Working within a remote team of nurses you will be providing a confidential and empathetic telemedicine consultation service for our customers providing advice on health queries or concerns over a 24/7 service and working with the Webdoctor team to look after the thousands of patients who use our service every week. We provide a laptop with full training and support given. We have options for full or part time work with 8 hour shifts available. Competitive salary with benefits and the opportunity to deliver quality customer support from the comfort of your own home. This is your role if you are seeking a flexible position working in a rapidly growing company supporting a large client population nationwide. Job title: Nurse Advisors (Remote) Reporting to : Nurse Manager Key responsibilities: The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Social Media & Content Manager UK & Ireland (Full time Remote)Permanent employee, Full-time · United Kingdom The Role: Although the role is remote the candidate must be based in the UK & Ireland as local travel for events/content will be expected (Once Covid-19 numbers decrease) We’re looking for an enthusiastic, passionate Social Media Community & Content Manager. A great communicator who can work with a diverse range of teams. The successful candidate needs to be socially native, with experience of managing, coordinating and responding across platforms, particularly Facebook and Twitter. They will need to be responsible for owning the day to day management of the account (from posting content, ensuring timely responses, manage social media calendars to top line analytics, while maintaining brand Tone of voice and working with our country manager to create and manage campaigns. (Training on Agorapulse will be given) The candidate will also help to create blog post content aimed at helping Agorapulse drive more UK & Ireland traffic back to the site. To help achieve this the candidate will need to reach out to bloggers, ambassadors, events and Press to help create engaging blog content for our target market. (Blogs do not need to be written by the social and content manager but coordinated through them as Agorapulse has a team of writers) This role may also involve travel within the UK to social media events (Once Covid-19 Numbers are reduced and it is safe to travel). The candidate will be given training on how to share social media content at events such as - Live streaming, Live tweeting, creating quote graphics on the day and monitoring event hashtags to take part in conversations in real time. A strong understanding and interest in Social Media is fundamental with Community Management at the core. In general, you need to be positively buoyant; resilient and up for a challenge, whether it be responding to consumer queries, developing social FAQs or collaborating with the brand or team on reactive content or crisis/incident management. All candidates should enjoy working as part of a close-knit team working alongside your country manager and wider teams to discuss tactics and strategies. This position will report into your Country manager for UK & Ireland. And ideally, have a minimum 3 year experience working on social media accounts looking after content, community management and strategy. Basic Facebook ads knowledge is also required (training will be given). Lastly SAAS (software as a service) experience is a bonus but not essential. Key responsibilities • Developing social media and content strategy in-line with wider marketing and business objectives, managing content and social media calendars, tracking and analysing across all tools and platforms whilst communicating effectively across departments and stakeholders. • Produce and deliver engaging and unique social media campaigns to drive customer acquisition/retention/referral traffic •Working with in-house team to maximise existing content and develop fresh content to promote brand awareness, drive customer/fan acquisition, drive traffic to brand websites and associated sites, and encourage user-generated content. • Assist in creating and implementing paid social media campaigns *training will also be given • Work alongside the country manager to support relevant promotion of events/collaborations to ensure consistent social media coverage and brand management across all platforms • Primary contact for all customer replies via social media - Enquiries can also be escalated to our Customer Care team • Day to day management of Agorapulse UK & Ireland across all social media channels - Currently Just Facebook, Twitter and our UK Ambassadors group with the intention to expand to Youtube, Linkedin & Instagram – regular posting and monitoring of content, ensuring timely responses to customer queries and tone of voice consistency (via our Agorapulse tool) *Training will be given • Manage content marketing relationships for guest blogs with events, ambassadors and PR ensuring all content is SEO optimized. • Ownership of social processes/procedures (approval, scheduling, monitoring) • Ownership of the Uk & Ireland social media Content Calendar – inputting activity, shuffling and flagging possible clashes, highlighting how we can utilise current trending hashtags and come up with new create content ideas • Ambassador / influencer outreach - Candidate will help in finding / researching potential brands and partnerships for Agorapulse UK on a daily basis. • Carry out weekly reporting to track all key activities across Agorapulse UK & Ireland social channels, website referral traffic and events/collabs. YOUR PROFILE Core Skills / Experience • This role is suited for an experienced social media and content manager who wants to work with a global brand • Minimum 3 years experience managing social media and content - Training will also be given • A passion for communications and Community Management – a great communicator • Detailed understanding of posting brand content to and responding on Facebook, Instagram, YouTube, Twitter channels, ideally on a high-volume, fast turnaround social brand account • Clear knowledge of the social media landscape and optimization of content on key channels • Experience of working with social moderation tools ( Full training will be given on Agorapulse) • Experience in content marketing - creation and optimisation of blog and social media content • Experience of video editing is a bonus but not essential • Strong and creative wordsmith and proof-reading skills • Fluency in English • A self-starter with an eye for detail • Comfortable in a fast-paced environment working to tight deadlines with the ability to multitask • Robust understanding of brand reputation and Social Crisis Management • Ability to work across departments to deliver cross-functional responses through social channels • Ability to lead and foster close relationships with Customer Care and Customer success team • Comfortable reaching out to potential prospects and followers to help build our brand awareness • Experience in researching and engaging in relevant social media groups on Facebook, Linkedin and finding Twitter chats to engage with. • Experience in growing social media communities as the UK & Ireland Agorapulse brand will be starting from the very beginning - again training will be given Length of contract - Full time (3 months probation) • Contract will be an initial 3-month probation period. Upon successful completion of the 3-month probation the contract will be extended to full time. Contact hours will be full time 9am - 5:30pm Mon - Fri Position to commence Feb 1st 2021 (TBC) Additional responsibilities • will be required to develop ad-hoc social content for our events utilizing all images and video taken on the day. This could be through additional copy or pushing the right posts live at the right times throughout the day. Personal attributes: • Positive, upbeat personality • A systematic approach to working as we follow processes in order to maintain quality of work • Expert communicator • Natural collaborator - someone who can work with a diverse range of teams internally and externally, at a range of levels • Problem solver - someone who works towards a solution and open to working with a team to find the fastest/best outcome • Energetic - is able to inject a high level of personal energy into helping the team • Committed & resilient – has the willingness and appetite to work around the clock when needed. • Passionate about social media - has a passion to continue to learn and try new social strategies as the landscape continues to evolve. Benefits summary: • Remote position • Free access to social media manager school value ($997) • Independent contractor status • Salary €36,000 - €42,000 • Ability to travel within the UK & Ireland to Social Media Events and Conferences (Expenses paid) If you value building amazing work relationships that will last a lifetime and if you seek a company that will nurture and grow your career in challenging new directions, you just may be a perfect fit. Deadline to submit application : Jan 31st 2021 TBC WHY US? Agorapulse is a human centric company with strong values (honesty, collaboration, reliability, excellence, passion and caring). We believe that collective success is an integral part of the wellbeing of all in the workplace. Whatever the environment in which our employees work, we strive to offer them stimulating working conditions so they can give the best of themselves: pleasant spaces, motivating remuneration, Health insurance contribution, respect for work/life balance, 20 paid vacation days and 5 paid sick days year and extra paid days each year spent with us. Apply for this position ABOUT US AgoraPulse is a leading Social Media Management platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports - all in one easy to use dashboard. With more than 7000 customers worldwide, Agorapulse is a profitable company consistently rated as a 'High Performer' by industry experts and customers alike. WORKING AT AGORAPULSE: We’re a group of highly motivated, hard working individuals working out of 14 countries spanning 4 continents. Deriving happiness and joy from our work is part of our DNA and we strive as a company to empower our teammates to reach their professional AND personal goals. That said, we’re in it to win it in our space - it’s no accident that we’re ranked #1 in customer satisfaction. We’re nimble, we’re lean, and we’re humble - but we think and dream BIG. And while most of us work remotely, we foster and enjoy a culture where every colleague seems just a cubicle and click away.