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Customer Engagement & Winback Consultant

Bupa GlobalDublinCharity

Job Introduction The Customer Engagement and Winback team are responsible for maximising the retention of existing members who are approaching their renewal dates through phone and email communications. The team also takes responsibility for welcoming new members to Bupa Global, mid-term cancellation requests, actively contacting members when their account has fallen into arrears and assisting members who are looking to transfer from a Company plan to an Individual Plan. As a Customer Engagement and Winback Executive, you will receive and make calls regarding Bupa Global memberships and be responsible for effectively identifying our customer needs in order to advise and retain members. You will also be responsible for ensuring individual and team performance targets are met. You will need to maintain the quality of member records through accurately recording information during and post- call to ensure we are able to analyse the effectiveness of these actions and improve our processes going forward. Main Responsibilities About The Company Bupa’s purpose is longer, healthier, happier lives. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA. We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation. Bupa's Strategic Framework Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance. We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business. Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world. Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

26 days ago

Team Leader Pm1

TE ConnectivityGalwayCharity

TE Connectivity's Operations Managers are responsible for the day-to-day operations and short/long-term planning for the groups they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer requirements into state-of-the-art manufacturing strategies and processes. What your background should look like: JOB TITLE: Team Lead The primary focus of this role is to provide immediate support to Product Builders on the line ensuring that product is built as per production plans and in line with our Quality Policy. Job Responsibilities

24 days ago

Team Leader

TE ConnectivityGalwayCharity

TE Connectivity's Operations Managers are responsible for the day-to-day operations and short/long-term planning for the groups they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer requirements into state-of-the-art manufacturing strategies and processes. What your background should look like: JOB TITLE: Team Lead The primary focus of this role is to provide immediate support to Product Builders on the line ensuring that product is built as per production plans and in line with our Quality Policy. Job Responsibilities Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

24 days ago

Van/forklift Driver

Society of Saint Vincent de PaulCorkCharity

To maximize sales, productivity, revenue opportunities and customer satisfaction levels through the efficient collection and redistribution of excess donated goods and stock items between the central warehouse and the Vincent’s charity shops in the South West Region and other logistical requirements as they arise. The successful applicant will possess the following: If you meet these requirements and have the desire to join one of Ireland’s best known, trusted and respected not-for-profit organisations please see details on how to apply below, including full job description & application form. You can apply online directly or post your completed application form to Human Resources, SVP House, 91-92 Sean McDermott Street, Dublin 1. Appointment is subject to satisfactory references and Garda Vetting. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications we are not in the position to provide individual feedback to candidates who are not shortlisted for interview. SVP is an Equal Opportunities Employer

23 days ago

Bus Escort

Principle HRNavan, Meath€12 an hourPart-timeCharity

22 days ago

Transport Assistant

VantasticDublin€12.50 an hourFull-timePermanent

Vantastic CLG is a Charity and not for profit organization providing accessible transport solutions for people with mobility issues. We operate over 40 minibusses in the Dublin area and are looking to expand our service. Currently, we have 9 full-time Transport Assistants working as part of a team on our buses and are now looking to add an additional 4 to this team. We have 2 positions on the Northside of Dublin and 2 on the Southside. Transport Assistants - North and South Dublin locations. Are you looking for a Full-Time position with an excellent work/life balance as a Transport Assistant? Essential: FETAC Level 5 QQI Care Skills Languages- English (Fluent) Minimum Experience Required - 3.6 months experience in a caring role Minimum Qualification- Fetac Level 5 QQI Care Skills Previous candidates have come from:

22 days ago

Server/waiter/waitress

The Ivy Dawson StreetDublinCharity

We're looking for a Waiter / Waitress to join our team at The Ivy Dawson Street. You’ll have previous experience working front of house as a Waiter / Waitress and will be committed to maintaining high standards and working as part of a team. The pace is fast and the standards are high, and if you are passionate and a quick learner, it could be the start of a great career. You will: Who are we? All Ivy Collection restaurants have been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, extending the magic of our celebrated West Street venue to handpicked locations across London, the UK and Ireland. Open seven days a week and offering all day dining, from breakfast to dinner with lunch, brunch and afternoon tea in between, means everyone has the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion. INDFOH

22 days ago

Regional Digital Sales Lead

VodafoneDublinCharity

Role: Regional Digital Sales Lead Location: Carrickmines We are transforming the world of digital sales and for that we need visionaries and challengers. People who dream it and then go for it. We are looking for an energetic Regional Digital Sales Lead to join us. If you have the drive, weve got the potential. If you have the knowledge, weve got the solution. If your ambition is just waiting to be activated, join Vodafone Business Digital Sales in Carrickmines, Dublin. Who we are: Vodafone Business Digital Sales is the inside sales division of Vodafone Business. With our expertise in Connectivity, our leading IoT platform, our secure Cloud solutions and our global scale, we help our customers unlock growth, fully embracing the new digital society. Our culture is about developing your career, a sense of belonging, and always being yourself. Its about helping others and working hard, enabling and owning digital transformation. Were a fast-growing global team, driving the #FutureOfSales . We have the digital expertise, using cutting-edge technology and highly trained teams leveraging social selling and the best sales practice to unlock growth for you and the businesses we support. We have two main digital sales hubs in Valencia and Dublin, with smaller teams in Hungary, South Africa and Singapore. Do you see the world with digital eyes? We would love to have you with us. The role: This role requires a combination of strategic, commercial and people management skills across key segments within the company and includes several areas of responsibility. The role holder will ensure the operational delivery of Digital Sales Missions and projects in specific regions by closely managing the relationship with key stakeholders and the Vodafone Ireland OpCo to ensure sufficient markets, data and offers are available to meet revenue and SOV commitments. You will be responsible for leading a team of 5-8 Sales Managers & approx. 50-80 Sales heads, delivering 20-40M New Business sales & Renewals. Additionally, you will have ownership of the ongoing development of the Sales plan, forecasting areas of over/under performance and continuing to drive sales and design sales course correction as appropriate. This requires close monitoring of the general commercial and sales performance of all teams, as well as the ability to create new strategies that will drive commercial improvement. You will be; LIPOST

18 days ago

Administration & Digital Marketing Assistant

Sprint DigitalDublinCharity

Sprint Digital are currently recruiting for an Administration & Digital Marketing Assistant to join the team in Dublin 2. Your New Role This role involves the seamless integration, administration and management of PREM Group’s online websites and systems including domain names, analytics, SEO, content management, booking engine, social media, google advertising and software applications. You will also be responsible for Client support which involves the provision of first line support and technical assistance to our guests & customers, hotels, partners and suppliers. Responsibilities will include: Web Performance How To Apply You can apply for this job with your CV and cover letter through this website. We look forward to hearing from you! #JoinTheSprint Sprint Digital is part of PREM Group an international hotel and hospitality management company operating multiple businesses across Europe. Founded in Dublin in 1996, we have extensive experience and expertise across all sectors of hospitality. PREM Group is the parent to multiple hospitality-related companies which specialise in maximising revenue and profitability for owners and investors in the hotel and serviced apartment sector. Our company ethos is extremely important to us, and so we ensure we hire talented individuals that share these values. This ensures we have teams that are happy in their jobs, dedicated to the high standard of service and support one another. This also creates an environment whereby our team members can feel content and proud to work at PREM Group. Further to this, it also ensures our customers receive the highest level of service through positive energy and attitude. At PREM Group, we believe in doing the right thing always. This ethos operates on both a commercial and a human level. We have a practical, entrepreneurial spirit. We evolve and adapt, making smart commercial decisions that are performance-driven, yet we work with a higher purpose. We aspire to set industry standards. We want PREM Group to be synonymous with quality and innovation. The PREM Group principle of doing the right thing trickles down through our organisations. It means doing the right thing for stakeholders, for our people, for our clients, for the industry we love and ultimately for our guests.

18 days ago

Environmental/ecological Economist

AECOMDublinGraduateVolunteer

Our Transport practice in Dublin includes a team of economists that provides consultancy services to a range of clients in Ireland and the EU as a whole. This consultancy team currently has a vacancy for a Senior Consultant in economics (Economist) with academic training in and, ideally, experience of environmental economic analysis and research, consultancy public service or industry capacity. Job Responsibilities : + Technical leadership of teams carrying out economic consulting studies + Managing the relationship between AECOM and clients as studies are completed + Communicating the results of our work to a range of audiences + Identifying opportunities for the AECOM economics team, and working with the head of the team to convert these into sales + Research including literature reviews of existing academic and grey material + Analysis of quantitative and financial data using spreadsheet software + Statistical analysis of data using statistical software and preparation of graphs, charts and tables communicating findings + Primary research including quantitative and qualitative interviewing under supervision of experienced staff + Drafting of text describing results of this work + Participating in analysis and problem solving Minimum Requirements + he successful candidate will be an economics graduate, preferably with a masters degree, with experience working in a similar role in a transport consultancy, a specialist economic consultancy or as an independent consultant. The successful candidate would join a team carrying our economic consulting and evaluation in the field of transport, water and wider policy areas. + The Dublin based AECOM economics team delivers economic consulting services to clients in Ireland the UK and across Europe. This work is carried out by a core team in Dublin and a network of staff with economic, environmental and engineering expertise. + The team provides economic input into transportation and infrastructure projects. It prepares Economic Impact Assessments and Cost Benefit Analyses. The team is also involved in the evaluation of public spending programmes, and provides economic advice to a variety of policy makers. The team also provides economic analysis and advice in wider policy issues to private and public sector clients. Our current portfolio of works comprises a diverse mix of Irish and European studies. A selection of our recent projects includes: + Business Case Guidelines for Irish Water + Research and evaluation advice for the Transport Infrastructure Ireland including development of aspects of their Project Appraisal Guidelines + Economics advisory services for National Transport Authority of Ireland + A long-term evaluation project on the introduction of sustainable travel measures in pilot “Smarter Travel Areas” in Ireland + A business case for the “BusConnects” programme for the National Transport Authority + Post Review Reviews of major transport infrastructure and programmes + Various cost benefit analyses – economic and financial appraisals for public sector projects, according to the Public Spending Code + Economic advice on tourism Preferred Qualifications + BA Economics or similar field + Masters degree in related field preferable, including: economics, economic development, public policy, finance, business and spatial planning. Your benefits will include: Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days’ annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle. You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments. What We Offer When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

17 days ago
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