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Sort by: relevance | dateFarm Sustainability Development Advisor
Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of circa €3 billion, and circa 2,000 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile An exciting opportunity has become available in Tirlán. Reporting to the Head of Agri-Sustainability, the primary function of the Farm Sustainability Development Advisor is the provision of technical guidance towards the adoption of best sustainability practice on Tirlán farm family suppliers’ farms. Working in collaboration with the other Tirlán colleagues, this will include supporting the delivery of enhanced economic sustainability, air and water quality improvements, GHG emissions reductions in addition to biodiversity and energy efficiency initiatives. Responsibilities
Customer Engagement Advisor
great conversations, meaningful customer interactions, and achieving results ? Do you enjoy working in a fast‑paced environment where no two days are the same- and where your development genuinely matters? If so, we’d love to hear from you.At Vhi, we are always interested in connecting with talented individuals who are passionate about delivering excellent customer service. These teams play a key role in supporting customers with their private health insurance needs, handling inbound enquiries from new and existing customers, and providing expert guidance across a wide range of health insurance products. By joining our talent community, you'll be among the first to be considered as suitable opportunities ariseOnce you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential. These roles will commence on the 2nd November. 📍 Training: Fully on‑site🏠 After training: Flexible hybrid and on‑site working model What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: This is a CF3, CF4 & CF5 role in line with central bank requirements.
Customer Service Advisor
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits. It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and the office. What you’ll do: • Manage a range of inbound calls from supporting our accessibility customers with all of their needs, managing and resolving customer complaints and supporting customers with technical queries or billing questions etc • Develop in-depth knowledge of our products and services and learn how to create engaging and meaningful conversations with customers. • Take the time to understand each customers needs and recommend Sky products to enhance their viewing, online and/or mobile experience. • Be a valued member of a supportive, fun, and friendly service team • As we operate in a fast changing environment, the responsibilities of this role may evolve over time to meet business and customer needs. • Be available to work 39 hours per week Monday – Friday between the hours of 8:45am & 7:00pm and Saturday 9:00am & 5.30pm What you’ll bring: • Exceptional listening skills to understand and address customer concerns effectively. • A passion for solving problems with creativity and determination and aim to resolve first time • The ability to empathise with customers and genuinely understand their needs. • A strong commitment to providing outstanding customer service and support Drive business performance by achieving daily, weekly and monthly KPI’s. The Benefits: There are reasons people can’t stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. Individual Lifestyle • Free Sky TV, along with discounted broadband Health and well being • Discounts on external gyms • Cycle to work scheme • Private healthcare • Dental and other healthcare options Financial wellbeing • Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success • Annual Sharesave scheme and long service awards Inclusion: CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you’ll work! You’ll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
Customer Service Advisor
Employee Benefits include:
Customer Engagement Advisors
Make Every Conversation Count Are you a people person who enjoys helping customers, building relationships, and achieving results? Do you thrive in a fast-paced environment where every day brings something different? If you're looking for a rewarding career with excellent benefits, ongoing development, and real progression opportunities, we'd love to hear from you. At Vhi, our Customer Engagement Advisors play a vital role in supporting customers with their health insurance needs. You'll be the friendly and knowledgeable voice helping people make informed decisions about their healthcare cover while delivering an exceptional customer experience. This is more than just a customer service role. It's an opportunity to build a long-term career with Ireland's leading health insurer. Why Join Vhi? At Vhi, we invest in our people and provide the tools, support, and training needed to succeed. We offer: ✅ Competitive salary and annual performance bonus ✅ Comprehensive health insurance for you and your family ✅ Defined Contribution pension scheme ✅ Income protection benefits ✅ Hybrid working model ✅ Fully funded APA qualifications, with dedicated study support ✅ Ongoing learning, development and career progression opportunities ✅ On-site restaurant and free parking ✅ Active Sports & Social Club ✅ Supportive and inclusive team culture Grow Your Career Following your onboarding and training, you'll have opportunities to broaden your skills across multiple customer channels, including: Phone-based customer service and sales Email customer support Live Chat engagement Sales and retention activities This variety provides excellent exposure, continuous learning, and genuine opportunities for career advancement within Vhi. Working Arrangements 📍 Initial Training: Fully on-site in Kilkenny 🏠 Post Training: Flexible hybrid working model combining office and home working What will you do Support new and existing customers through inbound calls Deliver exceptional customer service and sales support Build strong relationships and customer trust Understand customer needs and recommending suitable health insurance solutions Manage enquiries relating to new business and policy renewals Achieve individual performance targets while maintaining service excellence Navigate multiple systems efficiently and accurately Collaborate closely with colleagues and business teams Participate in a rotating Saturday roster (1 in every 4 Saturdays) What will you need to be successful Experience & Qualifications A third-level qualification or 1-2 years' experience in a customer service or sales environment APA qualification (CIP or Dip PMI) or willingness to complete it with company support Strong IT and system navigation skills Skills & Attributes Passion for delivering outstanding customer experiences Strong communication and relationship-building skills Confidence working in a target-driven environment Resilience and professionalism when handling customer queries Excellent attention to detail Positive, self-motivated and adaptable approach Strong team player Demonstrated alignment to the Vhi values.
Regulatory Executive/
Job Purpose The Regulatory Executive will work as part of the Registration and Customer Relations Team, and will be responsible for supporting high standards of delivery of the PSI’s statutory qualification recognition and registration processes, as well as its customer relations activities. Key Duties and Responsibilities Key duties of the role will include but are not limited to: Registration and Customer Relations · Assist and support the team and the wider organisation in achieving its objectives and in carrying out its statutory functions relating to qualification recognition and registration. · Manage an assigned caseload in relation to qualification recognition of pharmacists, and registration activities relating to Retail Pharmacy Businesses, pharmacists and pharmaceutical assistants. · Administer, support and monitor team or project activities. · Contribute to the development and operation of policies and guidelines. · Keep up-to-date with all relevant policies, processes and procedures associated with the role. · Prepare and compile documentation and reports for both internal and external stakeholders. · Progress project related tasks, as required. · Help maintain and develop strong relationships with internal and external stakeholders. · Attend team and organisation-wide meetings, governmental briefings and events or any other meetings, as required. · Respond to queries and concerns from the public, applicants, registrants and various other stakeholders and liaise with other teams to ensure incoming queries are dealt with appropriately. · Research current best practice and propose evidence-based solutions to improve internal systems and processes. General · Actively seek to support other colleagues across the organisation depending on business needs. · Supervise and organise workload of any assigned staff, where required. · Provide guidance and training to colleagues in your area of expertise. · Assist with the documenting and updating of standard business processes and procedures and monitor their ongoing validity. · Share knowledge and learning with your team and wider organisation. · Provide support to organisational projects, working groups, committees, etc. as and when required. · Promote and contribute to a culture of continuous improvement, transformation and innovation within PSI, including supporting our work as an organisation to retain and enhance our recognition under the EFQM Excellence Model. · Identify risk and assist the organisation in our purpose of mitigating regulatory risk in the interests of assuring the public that pharmacy care and services are safe. · Participate in cross-functional initiatives and developments that contribute to the delivery of the strategic objectives of PSI. · Proactively engage in performance development reviews and participate in opportunities for learning and development. · Other duties assigned by PSI Management and/or the Registrar/Chief Officer. Important note: The above job description is not intended to be a comprehensive list of all duties involved, and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. This document must be regarded as an outline of the major areas of accountability at present, which will be reviewed and assessed on an ongoing basis. Key Requirements Candidates must have, on the closing date for receipt of applications: · Minimum of 3 years of professional work experience. · Practical knowledge of Microsoft Office. · Excellent communications skills and attention to detail. In addition, the following are considered desirable: · A Level 8 qualification on the National Framework of Qualifications or equivalent experience. · Proficiency in the Irish language. · Experience in at least one of the following areas: o Complaints management o Customer support o Health and social care o Regulation · Interest in the mission of the public service in general and the PSI in particular. Competencies Description People Management · Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. · Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. · Values and supports the development of others and the team. · Encourages and supports new and more effective ways of working. · Deals with tensions within the team in a constructive fashion. · Encourages, listens to and acts on feedback from the team to make improvements. · Actively shares information, knowledge, and expertise to help the team to meet its objectives. Analysis & Decision Making · Effectively deals with a wide range of information sources, investigating all relevant issues. · Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. · Identifies and understands key issues and trends. · Correctly extracts & interprets numerical information, conducting accurate numerical calculations. · Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence. Delivery of Results · Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. · Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritization. · Constructively challenges existing approaches to improve efficient customer service delivery. · Accurately estimates time parameters for project, making contingencies to overcome obstacles. · Minimises errors, reviewing learning and ensuring remedies are in place. · Maximises the input of own team in ensuring effective delivery of results. · Ensures proper service delivery procedures/protocols/reviews are in place and implemented. Interpersonal & Communication Skills · Modifies communication approach to suit the needs of a situation/ audience. · Actively listens to the views of others. · Liaises with other groups to gain co-operation. · Negotiates, where necessary, in order to reach a satisfactory outcome. · Maintains a focus on dealing with customers in an effective, efficient and respectful manner. · Is assertive and professional when dealing with challenging issues. · Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development · Displays high levels of skills/ expertise in own area and provides guidance to colleagues. · Has a clear understanding of the role, objectives and targets and how they support the service delivered by the team and Business Area/ Organisation and can communicate this to the team. · Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive & Commitment to Public Service Values · Public safety is at the heart of everything, acts to ensure that safety. · Values, appreciates, and respects everyone engaged with. · Works in partnership with colleagues and all stakeholders. · Behaves with integrity and objectivity, actions are evidence-based and timely. Conditions of Employment Pay The salary scale for this post is €38,803 - €63,227 (Executive Officer, Civil Service) per annum. Entry will be at the first point of the scale for new entrants and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance increments may be payable in line with current Government Policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Superannuation The successful candidate will, upon appointment, become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Hours of Attendance/Working Week The normal working week is not less than 35 hours, exclusive of lunch breaks. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave Annual leave is 23 days per annum, rising to 27, in line with the number of years’ experience at Executive Officer grade. This allowance is subject to the usual conditions regarding the granting of annual leave and is on the basis of a five-day week and is exclusive of the usual public holidays and Good Friday. Outside Employment This role is full-time, and the appointee may not engage in private practice or be connected with any outside business which conflicts in any way with his/her duties, impairs performance or compromises his/her integrity. The appointee must avoid involvement in outside employment/business interests in conflict or potential conflict with the business of the PSI. Clarification must be sought from management where doubt arises.
Human Resources Officer - Clerical Officer
About This Role Role Purpose The Human Resources (HR) Clerical Officer will play a key role in supporting the People and Organisational Development team by providing high-quality administrative and operational assistance across the People Operations function. The role will support the accurate maintenance of employee records and HR systems, staff induction and onboarding, the Performance Management and Development System (PMDS), and the timely handling of general staff queries. The successful candidate will also assist with payroll-related activities, occupational health administration, reporting, expenditure tracking and other day-to-day HR processes. Working with accuracy, discretion and professionalism, they will contribute to the delivery of an efficient, responsive and confidential HR service across the organisation. About the Team/Division The postholder will work within the People & Organisational Development (POD team), ensuring a collaborative and coordinated approach to supporting the team and wider organisation. The role also contributes to the organisation’s strategic objectives by enabling an effective, compliant and forward-thinking People service. The POD team falls within Coimisiún na Meán's Corporate Services Division along with the areas of Governance, Finance & Procurement, International Affairs and the Commission Secretariat. Key Responsibilities
Payroll Specialist
Key Responsibilities
