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The National Apprenticeship Office wishes to recruit a Project Officer to the area of Quality Assurance. The person in this role will assist in developing and implementing models of QA for craft apprenticeships, monitoring internal and external compliance with SOLAS requirements, managing cases of suspected malpractice, creating standard operating procedures and maintaining strong controls around QA documentation. The person in this role will also support implementation of the Action Plan for Apprenticeship 2021–2025, in particular key deliverables 1 and 2 to: build a strong framework of QA, and to drive an evidence-based approach to continuous improvement. An estimated 40,000 people are currently involved or supporting in national apprenticeships. This community is growing month on month. With a target of 10,000 apprentice registrations annually by 2025 it is expected that the community will grow by at least a third, up to 60,000. The Project Officer will be a key member of the NAO team. Job Description The Project Officer will: ➢ Work as part of a team to deliver quality assurance activities, including external authentication as per SOLAS’ craft apprenticeship Quality Assurance procedures. ➢ Draft, develop and maintain a range of controlled documents for craft apprenticeships. ➢ Lead on engagement with stakeholder group/s in the review and development of quality assurance, external authentication and related monitoring activities. ➢ Coordinate the function of Programme Boards for Craft Apprenticeships. ➢ Lead on the assessment feedback process, in conjunction with collaborating providers and the relevant Programme Boards. ➢ Conduct ongoing review/s of external authentication of apprenticeship programmes and monitoring apprenticeship activities in accordance with SOLAS specifications and guidelines. ➢ Plan and execute internal audits and controls to ensure apprenticeship compliance with internal policies and procedures and external regulations. ➢ Prepare and present a range of report findings as required from all quality assurance activities. ➢ Supervise team members, assign tasks and monitor performance to ensure goals are met. ➢ Lead and facilitate meetings with internal colleagues to progress actions, resolve issues and agree timelines for completion. ➢ Carry out any other duties deemed appropriate for the position by the NAO line manager. ➢ Undertake professional and personal development. Requirements ➢ At least 3 years’ experience in a similar role, in further or higher education and training. ➢ Excellent written and oral communication skills, including ability to present information clearly, concisely, and confidently. ➢ Ability to liaise and network effectively with a range of stakeholders both internally and externally. ➢ Strong team player, who supports and collaborates with colleagues to achieve organisational and unit goals. ➢ Ability to lead, present and facilitate meetings. ➢ Ability to work on multiple tasks and management deadlines and meet targets. ➢ Proven ability to work on own initiative and deliver assigned goals and tasks. ➢ Strong report writing skills. ➢ Experience in document control processes is desirable. ➢ An understanding of Quality Assurance practice and processes within Further Education is desirable. ➢ Strong stakeholder management skills and experience is desirable. Key Competencies for the Role Leadership – Inspiring and energising self and others to achieve personal and organisational success. Creates team spirit and helps direct individuals towards the achievement of the team and organisational goals. • remains visible, available and approachable to others • provides a clear definition of individual and team member roles and responsibilities • explains what needs to be done and why • allows the team to take the glory • regularly finds ways to celebrate and reward successes with the team • takes a stand on issues he/she feels strongly about but supports a decision once it is made Communication – Exchanging information and ideas with others to promote effective discussion and decision making; promoting 2-way communication. Exchanges information in an open, honest and clear manner to enhance team effectiveness. • regularly asks for, and listens to, the views and opinions of others, showing genuine respect for what they have to say • responds to others in a way that demonstrates he/she has heard and considered their opinions • adjusts language, style and tone of communication to suit audience • brings forward to Management the ideas and concerns of his/her team to ensure they are heard • openly voices and constructively shares differences of opinions, yet is willing to modify perspective and demonstrate flexibility Results-focused and business-aware – Maintaining a focus on the important issues to achieve and improve results and awareness of and applying sound business principles and effective operational practices to drive successful outcomes. Works with team to ensure that sound business principles and operational practices are being applied and focuses the team on activities to achieve goals. • brings discipline to the team, encouraging them to find easier and more efficient ways of working • encourages team to continuously focus their activities to meet the team’s objectives and sets measurable targets • establishes team priorities, and identifies critical tasks and milestones to help keep projects and individuals on track Developing self and others – Finding ways to keep skills current and maintain up-to-date knowledge of specific and broad-range topics; providing developmental opportunities to others and taking ownership for own learning and others. Promotes information sharing within the team and encourages learning as integral to the team’s daily activities. • provides time for the team to share information from a variety of sources, demonstrating that learning is integral to work • surrenders the interesting jobs to others to help broaden and strengthen their capabilities • exchanges information with a wide range of contacts to keep abreast of new ideas, technology etc. Learner and stakeholder focus – Maintaining learner/ stakeholder focus, understanding their needs, providing realistic commitments and taking responsibility for delivering on those commitments. Works with team to develop a better understanding of the learner or stakeholders’ circumstances to provide the most effective service. • engages with stakeholders whenever possible to better understand their business and build relationships • works with team to ensure that learner/stakeholders are kept informed as their requests are being managed • seeks feedback from learners/stakeholders, listening and responding positively to suggestions and criticisms Thinking big – Generating and implementing creative solutions to achieve NAO Strategic goals, conceptualising and articulating future opportunities and trends. Assists the team in the development of new ideas and ways to work. • considers how new ideas/trends may affect the team • shares new ideas/trends with the team, asking how those trends could be turned into opportunities for the team • engages others in “what if” thinking to encourage them to find new and better ways of working • provides time for brainstorming and the sharing of ideas Pay The salary scale for this position is as for public servants at Grade 8 as of 01 Aug 2025 as follows: 17 point scale Min point on scale: €46,665 Max point on scale: €73,978 Salary: The appointment will be made on the salary scale at a point in line with current Government Pay Policy. New entrants to the Civil or Public Sector, as defined in Circular 18/2010, will commence on the first point of the salary scale. Different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Annual Leave: Annual leave will be 29 working days. This leave is exclusive of public holidays. Hours of Attendance: Working hours are in accordance with the standard arrangements for government agencies including SOLAS and the HEA and will equate to no less than 35 hours (net of rest breaks) per week. No additional payment will be made for extra attendance as the rate of remuneration payable covers any exceptional extra attendance liability that may arise from time to time. Location: Office premises for the National Apprenticeship Office are in SOLAS headquarters, Castleforbes House, Dublin 1. The location of the office premises may change; however, they will continue to be in Dublin. A Blended Working policy is in place and an arrangement is available for request with this role, with a minimum of 2 days per week in the office. One of the days must be a Tuesday. Please note that as a public sector employee, you must work in the Irish jurisdiction to avail of blended working, and in accordance with Department Public Expenditure and Reform (DPER) requirements, you must be available to attend in person if and when required. SOLAS headquarters is currently based in Castleforbes House, Dublin 1. Tenure: This is a permanent post in the National Apprenticeship Office, employed by SOLAS. Probation: A probation period of 9 months applies to this role. Incentivised Scheme for Early Retirement (ISER): It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Declaration: Applicants are required to declare in writing whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment.
Customer Service Advisor
Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. These roles offer the flexibility to work either fully onsite or in a hybrid arrangement, with 2–3 days per week in our Kerry offices, located in both Killorglin & Cahersiveen Co. Kerry (dependent on applicants location). About this Opportunity Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you… We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco. How you will spend your day with us
Junior Supply Chain Coordinator
The role: As a Supply Chain Coordinator in our Dublin distribution centre, your mission will be to drive improvements in our supply chain. You will work hand in hand with our supply chain operations team, our 3rd party P&P operations team, our Production team and our suppliers to drive improvements in our Supply Chain operations. KPIs you will influence include cost of goods sold, food waste, OTIFIQ (On Time, In Full, In Quality), ingredient quality error rates. What you will do: Be the main point of contact between Supply Chain Ops, FSQA and Production teams. You will offer DC (Distribution Centre) presence to be the eyes and ears of the buyers, answer and also resolve queries on procurement-related topics Provide physical presence on key receiving days to monitor supplier OTIFIQ performance and support QC (Quality Check) / inbounding team to flag emergencies to buyers. Follow up on inbound time inaccuracies with suppliers. Feedback key observations to buyers and category managers and work on resolutions with the Supply Chain team and suppliers. Support buyers in their daily investigations of operational errors (counts / FIFO / missing stock). You are the first point of escalation for the warehouse in the event of major difficulties during product inbounding. Be in charge of managing the emergency and replenishment supply of our ingredients to ensure our customers receive high-quality ingredients on time. What we are looking for: Demonstrated experience (2+ years) in a procurement, supply chain or operations role, preferably within the food or beverage industries. You are passionate about problem solving and you are an excellent communicator and team player. You know how to be proactive and a driving force: you feel responsible for your work and are not afraid to roll up your sleeves to get things done. Detail-oriented, organized, with proven ability to multitask and work under pressure Experience dealing with (food) suppliers English fluency is a must What you will get in return: 70% off HelloFresh boxes ● Company pension scheme ● Choice of Corporate gym membership/wellness allowance Work from Home Budget ● Irish Life Private Medical Insurance ● Mental health first aiders and an employee assistance programme, including free Headspace membership for you and five friends/family ● Dog friendly office! ● If in the office, enjoy snacks, coffees and drinks ● Cycle to work scheme ● Group Life Assurance Range of company and team activities (offsite away trips, monthly team breakfast, weekly optional drinks) Hybrid Working Policy We offer a hybrid working policy, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Customer Support Specialist
Whether you prefer working in our vibrant Dublin office, 100% remotely, or a mix of both, this role offers flexibility as to where you work from. We are looking for people who:
Policy Coordinator
Salary: €42,000 per annum Who we are: Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help. As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services. What you’ll do: The Policy Coordinator will support the development of evidence-based policy positions and recommendations on behalf of the Irish Cancer Society. The Policy Coordinator will report into the Policy and Campaigns Manager, and work with the Advocacy Team to assess and communicate opportunities for policy and legislative initiatives including amendments to new and existing legislation, and where appropriate, relevant to the strategic priorities of the Irish Cancer Society. Main duties and responsibilities Research and policy development
Customer Operations Executive
Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market. The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core. Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands. We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on! Customer Operations Executive – Role is based in Cork, Ireland We are looking for a driven, customer-focused and detail-oriented Customer Operations Executive to join our Irish team in Cork. As we continue to scale our operations, you’ll work across all stages of the customer journey - from welcome call to aftercare - for our EV charging products. You will be hands-on in supporting customers, installation partners and internal teams, helping to guide customers smoothly through their home charger journey, managing government grants, and ensuring our operational performance stays best-in-class. You will work from the Cork office 3 days per week as part of our hybrid working model. Responsibilities Customer Support & Journey Management
Sales Developer
BWG Foodservice is passionate about providing an industry-leading service while supporting local businesses and communities, delivering innovative food solution to more than 20,000 caterers, hotels, clubs, restaurants, delis, institutions, health boards, fast food outlets and gastro-pubs. We are pleased to invite applications for the position of Sales Developer for the Leinster Region. The purpose of the role is to develop a defined territory as outlined by the Foodservice Sales manager, with the total responsibility for sales, debt, margin and profit. Reporting to Foodservice Sales Manager, key areas of responsibility include: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Retail Technology Solutions Specialist
BWG Foods owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country. The stores serve in excess of one million shoppers every single day. The wholesale division of BWG Foods also includes BWG Foodservice, Corrib Food Products and Williams Gate, as well as Value Centre and 4 Aces, our nationwide network of Cash and Carry branches. The Retail Technology Solutions Specialist is a hands-on technical role responsible for integrating new and existing retail applications—such as kiosks, loyalty solutions, self-checkouts and ESELs—into BWG’s core retail systems. You will support the integration roadmap by designing API and data requirements, working closely with external vendors, and ensuring smooth end-to-end delivery. Reporting to the Product Lead, Retail Technology, you will collaborate with colleagues across Product and Deployment to help deliver a unified EPOS and the wider digital retail strategy for our stores. Key Responsibilities A. Integration Design & Delivery CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Programme Manager
A Senior Role in the SPAR Team reporting directly to the SPAR Sales Director, the purpose of the SPAR Programme Manager is to work with and support the SPAR Retail Advisory Team to implement key elements of the SPAR business strategy. Working with the Regional Managers and SPAR Retail Operations Advisors (ROA) supporting them developing store specific plans and objectives. The Programme Manager will also play a key role in delivering business improvement projects for SPAR. Key objectives: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Head of Fresh Trading
The Role The Head of Fresh Trading is a senior role within the Trading Department, reporting to the Trading Director. The successful candidate will have responsibility for the management of the commercial metrics across Fresh and associated departments within the retail business, with management and leadership of the Fresh Trading Team. The Head of Fresh Trading will develop and deliver ambitious commercial strategies and project plans for the Fresh categories working closely with the Category and Innovation Director and relevant BWG Symbol Sales teams. Particular emphasis will be placed on delivering against the financial metrics for the organisation, including budgeted margin, LTA and other income. Specific accountabilities will focus on supplier partnerships within the Fresh trading area, developing and delivering against working agendas with each of the preferred supplier partners. BWG Foods owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country. The stores serve in excess of one million shoppers every single day. The wholesale division of BWG Foods also includes BWG Foodservice, Corrib Food Products and Williams Gate, as well as Value Centre and 4 Aces, our nationwide network of Cash and Carry branches. Job requirements Duties and Responsibilities The Person Candidates will be highly driven individuals with exceptional communication and negotiation skills. The successful candidate will have appropriate buying experience in the FMCG environment. Core competencies will include strategic thinking ability, financial management, negotiating, influencing, leadership and relationship development skills coupled with a capacity for delivering results. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
