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Sedgwick

Key rolesYou will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit. Specific responsibilities (including but not limited to)<ul><li>Handling enquiries from customers through inbound telephone activity and email. </li></ul><ul><li>Responding to all customer service requirements to agreed service levels, procedures and guidelines </li></ul><ul><li>Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides </li></ul><ul><li>Meeting and exceeding your assigned individual and team targets </li></ul><ul><li>Resolving all queries on a first call resolution basis </li></ul><ul><li>Making outbound calls to generate sales and renewals </li></ul><ul><li>Always act in a compliant and secure manner in accordance with policy and procedures </li></ul><ul><li>Demonstrating a united approach to achieving goals and working as part of a successful team </li></ul><ul><li>Committing to future personal development and growth </li></ul>Qualifications/skills<ul><li>APA qualification preferred</li><li>Excellent attention to detail / accuracy </li></ul><ul><li>Excellent communication skills; verbal and written </li></ul><ul><li>Decision-making skills and sound numeric skills </li></ul><ul><li>Sales negotiation and administration skills highly desirable </li></ul>Experience<ul><li>Experience working in a pressurised environment with tight deadlines or call centre environment</li></ul><ul><li>Experience working positively as part of a team and in supporting and motivating others to achieve team objectives </li></ul><ul><li>Third Level qualification (Highly desired) </li></ul>Benefits of working for Sedgwick in Ireland<ul><li>Bike to Work Scheme </li></ul><ul><li>Tax Saver Travel Scheme </li></ul><ul><li>Discounted onsite Gym Membership (Dublin 4) </li></ul><ul><li>Discounted onsite Montessori (Dublin 4) </li></ul><ul><li>EAP – Employee Assistance Programme </li></ul><ul><li>Health Insurance Scheme </li></ul><ul><li>Life Cover </li></ul><ul><li>PHI – Permanent Health Insurance </li></ul><ul><li>Exams &amp; Professional Membership Fees </li></ul><ul><li>Professional and personal development opportunities </li></ul>

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Customer Care Advisor