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Sort by: relevance | dateAssistant Principal Officer
Applications are invited from suitably qualified persons for the following position: Assistant Principal Officer Analysis Research Lead MySUSI Specific Purpose Contract Ref: APOMS26 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Student Universal Support Ireland (SUSI) is a unit of City of Dublin ETB which is designated by the Minister for Further and Higher Education, Research, Innovation and Science as the single Irish national awarding authority for student grants in further and higher education. SUSI is a dynamic workplace based in Ballsbridge, Dublin 4 and features a challenging balance of day-to-day operations and strategic development projects. The core work of SUSI involves the annual processing of large numbers of online grant applications within short timeframes to determine eligibility under the criteria of the Student Grant Scheme. Approximately 100,000 grant applications are received on an annual basis. SUSI has also broadened its functions in recent years and now provides services relating to the 1916 Bursary, the International Protection Student Scheme, the PLC Bursary for Displaced Persons (Ukraine), the National Tertiary Office Programmes and the All-Ireland Scholarship. Proposed Timeframe: Shortlisting will commence week beginning: 20th April 2026 Interviews will be held the week commencing: 27th April 2026 *All dates are subject to change and are for guidance only Salary: For persons entering public service for the first time, starting pay will be at the minimum point of the APO salary scale, €84,360. This is not negotiable. An incremental salary scale applies thereafter. Previous public sector experience may be eligible for incremental credit, to be determined upon appointment. Annual Leave: 30 working days per annum (pro rata). Hours of Work: 35 hours per week. Location of Position: The position will be based in SUSI, Shelbourne Road, Dublin 4. Summary of Position: SUSI is engaged in a major project to develop a new ICT system to support the end-to- end processing of student grant applications. The functionality of the system includes the student-facing online application process, intermediate assessment processes, communications and information services for applicants, external data links and the final payment of awarded grants. Reporting to the Programme Manager, the Analysis and Research Lead will manage a team of business analysts, conducting high-level business and systems analysis, and ensuring the analytical outputs support project delivery and strategic decision-making. The successful candidate will work closely with project managers, technical teams, business stakeholders, and external partners to align ICT developments with user needs and organisational goals. The role will also fulfil the Product Owner function for the MySUSI solution, providing authoritative ownership of business requirements, prioritisation decisions, and user‑focused outcomes. Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in- lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Applicants must create a profile in order to apply for positions via our online system, which can be done through the link below. • Creating a profile is NOT applying for a position. • After a profile is created only then can positions be applied for. The system will generate an email advising that a position has been applied for, and will provide the reference number. If you do not receive this confirmation you have not applied for the position. • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. Completed online applications should be submitted no later than: 12 noon on Friday 17th April 2026 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer. Please see Information Guide for further details.
Support Worker - Maternity Post
Cavan Autism Centre Location: Latt, Cavan Salary Scale: €28,100 - €33,400 Contract: Maternity Post - 37.25 hours per week Report to: Manager and Supervisor The Cavan Autism Centre CLG provides an autism specific day service that enables each individual to develop and reach their full potential in a caring and safe environment. As we continue to expand to provide additional services to meet the needs of those we support, we currently have a support worker opportunity within our day service. The support worker plays a key role in delivering high-quality, person-centred support to those that attend our day service. The purpose of the role is to empower individuals to live fulfilling lives by promoting independence, building on their strengths, and supporting them to engage in meaningful activities both within the service and in the wider community. The role involves providing direct support with daily routines, communication, social interaction, and personal development, while always upholding the dignity, rights, and choices of the individuals we support. The ideal candidate will be patient, empathetic, and enthusiastic about helping autistic adults live fulfilling, independent lives. You’ll need to be a great communicator, and committed to promoting choice, dignity, and inclusion. We are an inclusive employer and encourage applicants from diverse backgrounds, including those with different abilities. Requirements: · Desirable – QQI Level 7/8 in Social Care or related field. A Level 6 in Special Needs Assisting with experience in a similar role may also be considered. · Desirable - Registered with CORU or in the process of registration. · Additional qualification in supporting adults with Autism or Challenging Behaviour would be desirable. · Full, clean driving license is essential. · Minimum 2 years+ experience working with adults on the Autism Spectrum. · Strong IT skills A panel may be formed as a result of this campaign. We may close applications early if we receive a high volume of suitable candidates.
Social Care Worker
POSTS: LOCUM SOCIAL CARE WORKERS RINDOON SERVICES ATHLONE/ROSCOMMON ADULT SERVICES (Athlone, Kilteevan, Roscommon Town) Ref: 96467 Location: Rindoon Adult Services (Athlone, Kilteevan, Roscommon Town Areas). Staff allocation could be either within residential/respite/day settings or in community services. The appointee will initially commence working in one particular area of the Rindoon services and this work location may change due to future service needs. The Role: Social Care Workers fulfil a key worker supportive and advocative role for adults supported by the service in all aspects of their lives, focusing on each individual’s ability and promoting independence and development of skills at all times. The Social Care Worker will assist people with the development of person-centred plans and critically, will support people to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and encourage positive risk taking in leading to informed choices. Reporting/Responsible to: Team Leader/Team Manager Qualifications and Experience: Candidates must hold the following qualifications: Skills: Candidates must demonstrate: · Leadership and networking skills - Staff will be expected to network with local community groups and develop positive links for the people who use the service. · Good organisational and planning skills, with the ability to support goal setting and following through to the achievement of outcomes · Creativity, initiative, self-motivation, flexibility and good judgement · Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy · Excellent listening skills, patience and a sense of humour Working Hours: Up to 39 hours per week based on a 7 day/night duty roster. Locum staff are called for locum duty when the exigencies of the service so require e.g. to fill absences arising from sick leave, annual leave etc., and to cover any other emergencies that may arise. There are no minimum guaranteed hours associated with the position. All posts are based on a 14-day duty roster. The successful candidates may be required to work to accommodate an integrated day service, with weekend work, some split duty hours, public holidays, evening/night duty and sleep-ins to meet service needs. Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Appropriate service related leave will be granted after 5 and 10 years’ service respectively. A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Social Care Worker appointments within Hyde Services may be offered over the next 6 to 12 months. Full Job Description attached Informal enquiries to Helen Hunt, Athlone / Roscommon Services Area Manager on 0873485667 Or Carolyn Gannon, Athlone / Roscommon Services Coordinator 087-7045865 Interview date to be confirmed CORLANN IS AN EQUAL OPPORTUNITIES EMPLOYER INDWP
Speech And Language Therapist
Speech and Language Therapist – Newtownmountkennedy, Co.Wicklow 39 hours per week – Fixed term contract (1 year) Job reference: SLT_NTMK_1604 Essential criteria and qualifications required: Schedule The successful candidate will be based in Newtownmountkennedy, Co. Wicklow but will be required to travel to our services across Leinster as part of the role. This role offers full flexibility, taking into account that the needs of the services remain a priority. Full Job Specification available on request
Monitoring, Evaluation And Learning Officer
Monitoring, Evaluation and Learning (MEL) Officer CRC Clontarf Fixed Term Contract (12 months), Full-Time (35 hrs per week) We are delighted to offer the opportunity for a dynamic and solutions-oriented Monitoring, Evaluation and Learning (MEL) professional to join the CRC team and help drive the organisation’s journey through change. Our 2025-2030 strategy sets out the renewed purpose, bold ambitions and values-led direction of the organisation. The Transformation Management Office (TMO) is supporting strategy implementation, creating the space and structure to think about strategic change and engaging constructively with staff across the organisation to problem solve, surface issues and ensure feedback is collaborative and genuinely two-way. The MEL Officer will play a key role in the TMO, drawing on their experience and values to help ensure results and progress are being captured and reported; success is being celebrated and recognised; and service users remain at the heart of everything we do. The role will be fully reflective of the organisation’s values and the successful candidate’s responsibilities will include: For the Full Job Specification please see the attached document. Informal enquiries to Chris Minch, Transformation Change Manager, Tel 087 259 0762 or cminch@crc.ie . Department of Health Salary Scale, Grade VII - code 0582 (Salary Scale - €60,613 to €78,795 – Inc. 2 LSI’s). Applicants must demonstrate in their CV and supporting documentation how they meet the above criteria as short-listing will apply. Applications must be received on or before Monday, 4th May 2026. Please submit your application via the ' Apply Now' button below. PLEASE NOTE - Applicants must be eligible to work in Ireland at date of application. Data Protection: Please refer to crc_job_application_privacy_notice.pdf to learn more about how we handle your personal data and the rights that you have during the recruitment cycle. #CR
Staff Nurse / Enhanced
CORLANN –WEST REGION POST: LOCUM RELIEF STAFF NURSE ATHLONE/ROSCOMMON ADULT SERVICES (Athlone, Kilteevan, Roscommon Town) Post Ref: 96405 Location: Athlone/Roscommon Adult Services (Athlone, Kilteevan, Roscommon Town). Staff allocation could be either within residential/respite/day settings or in community services or in an individual’s own home. The appointee will initially commence working in one particular area of the Athlone/Roscommon Adult Services and this work location may change due to future service needs. Qualifications & Experience: Candidates must have - · A current Live Register Certificate from the NMBI (An Bord Altranais), RNID or RGN qualification is essential. · A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads is an essential requirement. It may also be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. · Experience of working with people with an intellectual disability/autism/complex needs is desirable, however, induction and training will be provided. · Fluency in verbal and written English is an essential requirement of this post and proficiency in I.T. skills. Skills: Candidates must demonstrate: · Leadership and networking skills - Staff will be expected to network with local community groups and develop positive links for the people who use the service. · Good organisational and planning skills, with the ability to support goal setting and following through to the achievement of outcomes · Creativity, initiative, self-motivation, flexibility and good judgement · Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy · Excellent listening skills, patience and a sense of humour. Working Hours: All posts are based on a 14-day duty roster. The successful candidate will be required to work days, evenings, weekends, public holidays, sleepovers and night duty to meet service needs. Tenure: A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Staff Nurse appointments within the Athlone/Roscommon Service location may be offered over the next 6 to 12 months. Informal Enquiries to: Helen Hunt, Athlone / Roscommon Area Manager on 0873485667 or Carolyn Gannon, Athlone / Roscommon Service Coordinator on 0877045863 Interview date TBC CORLANN IS AN EQUAL OPPORTUNITIES EMPLOYER INDW
Social Care Worker
CORLANN –WEST REGION POSTS: SOCIAL CARE WORKERS BRUACH NA MARA ADULT SERVICES (South Connemara) Ref: 96325 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Locum Social Care Worker roles are also available. DESCRIPTION AND VISION OF SERVICES Corlann – West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of Corlann is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by Corlann, we aim to create opportunities for people supported by Corlann to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing. Bruach na Mara Adult Services provide a range of community-based servicesincluding day, residential, respite, community outreach, family support and a range of multidisciplinary support services. People are supported in day centres, supported employment, social and micro enterprises, training and education and these can be in groups or individualised. People are supported in residential settings in their own homes in the community individually and in groups. We wish to create opportunities for people who use our services to have valued social roles in their communities and to form friendships. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they supportand are open to change. Location: Bruach na Mara Adult Services (South Connemara). Staff allocation could be either within residential/respite/day settings or in community services. The appointee will initially commence working in one particular area of the Bruach na Mara services and this work location may change due to future service needs. The Role: Social Care Workers fulfil a key worker supportive and advocative role for adults supported by Corlann in all aspects of their lives, focusing on each individual’s ability and promoting independence and development of skills at all times. The Social Care Worker will assist people with the development of person-centred plans and critically, will support people to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and encourage positive risk taking in leading to informed choices. Reporting/Responsible to: Team Leader/Team Manager Qualifications and Experience: Skills: Candidates must demonstrate: · Leadership and networking skills - Staff will be expected to network with local community groups and develop positive links for the people who use the service. · Good organisational and planning skills, with the ability to support goal setting and following through to the achievement of outcomes · Creativity, initiative, self-motivation, flexibility and good judgement · Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy · Excellent listening skills, patience and a sense of humour Working Hours: All posts are based on a 14-day duty roster. The successful candidates may be required to work to accommodate an integrated day service, with weekend work, some split duty hours, public holidays, evening/night duty and sleep-ins to meet service needs. Corlann model of service is based on Personal Outcome Measures quality and person centred planning system requiring employees to be flexible in their working hours to provide a quality service delivery for each person supported Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Appropriate service related leave will be granted after 5 and 10 years’ service respectively. Remuneration: Department of Health Social Care Worker salary scale as at 01/02/2026 apply: €40,851 x 11 increments - €56,155 per annum (pro-rata for part-time). A long service increment €57,217 per annum (pro-rata for part-time) is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Salary quoted is based on a 39 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous public sector service. Tenure: There is currently one permanent full time & one permanent part time post available, all posts are pensionable. X1 Permanent Full Time = 78 hours per fortnight X1 Permanent Part Time = 52 hours per fortnight A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Social Care Worker appointments within Bruach na Mara Services may be offered over the next 6 to 12 months. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Informal enquiries for the above post to Sabina Hynes (Area Manager) or Jennifer O’Connell (Service Co Ordinator) on 091-721536 Closing date for receipt of completed application forms /CV’s on-line is 5pm Wednesday 29th April 2026 Interview date is scheduled for May 2026 Corlann is an equal opportunities employer INDW
Support Worker
CORLANN –WEST REGION POSTS: SUPPORT WORKERS (Care Assistant Disability Services grade) BRUACH NA MARA ADULT SERVICES ( South Connemara) Ref: 95934 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Locum Support Worker roles are also available. DESCRIPTION AND VISION OF SERVICES Corlann – West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of Corlann is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by Corlann, we aim to create opportunities for people supported by Corlann to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing. Bruach na Mara Adult Services provide a range of community-based servicesincluding day, residential, respite, community outreach, family support and a range of multidisciplinary support services. People are supported in day centres, supported employment, social and micro enterprises, training and education and these can be in groups or individualised. People are supported in residential settings in their own homes in the community individually and in groups. We wish to create opportunities for people who use our services to have valued social roles in their communities and to form friendships. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they supportand are open to change. Location: Bruach na Mara Adult Services (South Connemara). Staff allocation could be either within residential/respite/day settings or in community services. The appointee will initially commence working in one particular area of the Bruach na Mara services and this work location may change due to future service needs. The Role: The Support Worker role is to support the person in all aspects of daily living focusing on the individual’s ability and promoting independence and development of skills at all times. The Support Worker will assist people with the achievement of personal outcomes and in participating in the ordinary everyday life of the community through inclusive and creative thinking. The Support Worker is also responsible for all aspects of personal care required during the day. This includes meals, household tasks, personal and intimate care and other related aspects of physical well-being. Reporting/Responsible to: Social Care Worker/Staff Nurse/Team Leader/Team Manager depending on location. Qualifications, Experience & Skills: Ø Candidates must have a good general education. A recognised qualification in the field of intellectual disability or a FETAC level 5 course is an advantage. A QQI Level 5 or higher is desirable. Ø A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish roads is an essential requirement. It may also be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. Ø Experience of working with people with an intellectual disability/autism/complex needs is desirable, however, induction and training will be provided. Ø Flexibility, team-working skills, patience and a sense of humour. Ø Fluency in verbal and written English is an essential requirement of this post and proficiency in I.T. skills. Working Hours: 78 hours per fortnight. All posts are based on a 14-day duty roster. The successful candidates may be required to work to accommodate an integrated day service, with weekend work, some split duty hours, public holidays, evening/night duty and sleep-ins to meet service needs. Corlann model of service is based on Personal Outcome Measures quality and person centred planning system requiring employees to be flexible in their working hours to provide a quality service delivery for each person supported. Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Remuneration: Department of Health salary scales apply as at 01/02/2026: €34,536 x 11 increments - €47,152 per annum (pro-rata for part-time). A Long Service Increment €47,954 per annum (pro-rata for part-time) is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays, sleep-ins and night-duty when worked. Salary quoted is based on a 39 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous public sector service. Tenure: There are currently permanent full time pensionable posts available. A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Support Worker appointments within the Bruach na Mara Adult Services may be offered over the next 6 to 12 months. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Informal enquiries for the above post to Sabina Hynes (Area Manager) or Jennifer O’Connell (Service Co Ordinator) on 091-721536 Closing date for receipt of completed application forms /CV’s on-line is 5pm, Wednesday 29th April 2026 Corlann is an equal opportunities employer
NPI Project Manager, - Months
NPI Project Manager (Packaging Operations) Location: Craigavon Hours: 37.5 hours per week Job Type: Fixed Term 9 - 12 Months Salary: Competitive plus excellent benefits package Business Unit: Almac Pharma Services Ref No.: HRJOB11468 The Role Almac Pharma Services is an established and highly successful outsourcing partner working with leading pharmaceutical and biotechnology companies worldwide. Our highly skilled teams specialise in the manufacture and packaging of commercial drug products, supported by end‑to‑end supply chain management and bespoke client services. Through our work, we help ensure patients around the world have access to life‑changing medicines. We currently have an exciting opportunity to join our Packaging Operations team in the role of NPI Project Manager . The NPI Project Group coordinates all aspects of customer projects throughout the new product introduction (NPI) phase, before transitioning products into routine supply with the Client Management team. As NPI Project Manager, you will coordinate and lead multiple complex projects from initiation through to completion, acting as the key point of contact for clients and internal stakeholders. You will be responsible for the successful delivery of key milestones across a portfolio of projects, ensuring scope, timelines, cost, quality and GMP compliance are achieved. Working closely with Packaging Operations, Quality, Business Development and Client Management teams, you will lead cross‑functional project teams to deliver an exceptional client experience while supporting Almac Pharma Services’ strategic objectives. Key areas of focus will include Client Experience, Project Management, Management & Leadership, and Cost Management . This role supports all Almac Pharma Services packaging sites and may require flexibility to provide cover outside of normal working hours where required. Key Responsibilities All applicants must be eligible to work in the UK, or hold a valid visa/work permit that allows you to work in the UK. Further information on the essential and desirable criteria for this role can be found in the Job Description attached to this advert Reward A competitive salary and an excellent benefits package are available, including a company performance based annual bonus, generous holiday allowance, healthcare reimbursement scheme, and the opportunity to work in a role where your contribution directly supports the advancement of human health. Apply Now Apply online by uploading your CV (PDF format preferred). Please ensure your CV clearly demonstrates how you meet the criteria outlined for this role, referring to the full Job Description for details of the essential and desirable requirements. Closing Date – We will no longer be accepting applications after 5pm Sunday 3rd May 2026 Recruitment Agencies: Almac does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be considered unsolicited and no agency fee will be payable.
Service Desk Team Leader
Service Desk Team Leader (Fixed Term 12 Months) Location: Craigavon Hours: Full‑time - Maternity Cover Salary: Competitive Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB11420 ㅤ The Role The Service Desk Team Leader plays a critical role within Central Services, overseeing the day‑to‑day operation of the Level 2 Service Desk team and ensuring end users receive a high‑quality, responsive and effective support service. ㅤ Reporting to the Global Service Delivery Manager, the post holder will provide leadership and direction to the Service Desk team, ensuring service requests are accurately logged, prioritised, escalated and resolved in line with agreed Service Levels, policies and procedures. The role has responsibility for monitoring, tracking and coordinating Service Desk activities to ensure a consistently high standard of service delivery. ㅤ The Service Desk Team Leader will drive continuous improvement within the function by reviewing service request trends, analysing performance metrics and identifying opportunities to improve responsiveness, first‑time resolution rates and overall customer satisfaction. They will also play a key role in enforcing escalation procedures and ensuring accurate documentation and incident closure. ㅤ In addition, the role involves coordinating and delivering Service Desk training, ensuring all team members are appropriately trained and informed of changes within the IT environment. The post holder will act as a customer advocate, liaising with business stakeholders to understand service satisfaction levels, support project activity and ensure alignment with organisational needs. ㅤ This role requires flexibility, as regular coverage beyond normal working hours is a condition of employment. ㅤ Key Requirements Please note further desirable criteria are contained within the Job Description attached at the bottom of the job advert. ㅤ Further Information The successful candidate will work closely with other Service Desk Team Leaders to drive improvements across service delivery, customer satisfaction and operational efficiency. ㅤ Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. ㅤ Closing Date We will no longer be accepting applications after 5pm on 26thApril 2026 Recruitment Agencies: Almac does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be considered unsolicited and no agency fee will be payable.
